It has taken me 4 days to sort out the total confusion regarding my account but I have now received my new card. I was unable to access the Zempler app so I made another call and spoke to Daniel who a... Voir plus
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Lisez les avis des autres
Zempler very sympathetic and helpful with regard to my card payment being refused by the retailer Home Bargains. There was no problem found with my card and this is the only retailer where a problem h... Voir plus
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Well mannered member of staff. Straight to the point, clearly now’s his job well and knows exactly how to deliver information that is easy to understand for the client.
L'entreprise a répondu
Very helpful empathetic call I'd had a scammer call who were claiming to be from Zempler. I called the bank directly to confirm. It turned out that the caller was a scammer. Anyway, the lady takin... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Hello, we’re Zempler Bank. We’re here to make money simpler. We know that banking isn’t at the top of most people’s to do lists, that’s why making it less of a chore is at the top of ours. We don’t do banking the traditional way – the wrong way. We do banking that works for the people that need it, when they need it. We’re for the crafters, the grafters, and the self starters. The bank for sole traders and those just starting up. And small businesses with growth on their minds and less time than they’d like. Just because you’re going it alone doesn’t mean you have to do it on your own. That’s where we step in – smart technology, straightforward human service, and bank accounts that meet real-life needs. We’ve already helped over 650,000 businesses get off the ground. We’re here to do banking right and support our customers for the long haul.
Coordonnées de contact
Royaume-Uni
- 0330 024 0924
- zemplerbank.com
4,5
Excellent
18 k avis
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Though the line was not good and it was…
Though the line was not good and it was really difficult to understand and communicate but the agent guided me very patiently. The telephone number on your website 0330240924 is not working as I was trying to contact since I opened my new account to setup, then I called 02071538940 number and the line was very bad.
7 octobre 2026
Réponse de Zempler Bank
Hi Assafdullah, we really appreciate your thoughtful review - it means a lot to us! Warm regards - CJ
Réponse de Zempler Bank
Hi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - CJ
Both the ladies I spoke to on two…
Both the ladies I spoke to on two different calls were very polite, very efficient and worked out my problems very quickly
6 octobre 2026
Réponse de Zempler Bank
Hi Derek, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience when you called, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
Réponse de Zempler Bank
Thanks so much, Matt! We're thrilled you took the time to share your experience 😊 Kind regards - CJ
Réponse de Zempler Bank
Thank you, Brendan! Your feedback brightened our day 😄 Best wishes - CJ
Zempler……… 😱
The most frustrating & downright useless “banking” company it’s been my horror to encounter. The ability to not listen is matched only by the ability to ignore. Over 2 years trying to go through customer service and complaints team but still unable to get answers. Only option now is to go through the ombudsman. Only my opinion but based on my experiences I’ve had in trying to deal with these people.
6 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hello Kenny, I'm really sorry to hear you've had this experience. We really appreciate your loyalty over the years and we're sorry you're feeling let down in this instance. :( Under certain circumstances, we may request information to comply with any applicable regulations or legislation. I have escalated this over to the relevant team now for you to see if we can provide you with an urgent update. Rest assured we will be in contact with you directly regarding the status of your account as soon as we have an update to provide. If you have any questions please don't hesitate to get in touch by contacting us on 0330 024 0924 (Monday-Friday 8am-8pm, Saturday 8am-4pm). Kind Regards - CJ
Needed help with access to account
Since my mobile phone no.longer able to support the Zempler app i needed to understand and obtain a Key code.
Very helpful and clear instruction from the telephone agent.
Quick and easy-to-follow.
6 octobre 2026
Réponse de Zempler Bank
Hi Edward, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - CJ
Access to my account
I had some questions regarding access to my business account, which were kindly and effectively sorted out by Daniel. Thank you.
6 octobre 2026
Réponse de Zempler Bank
Hi, thank you so much for taking the time to leave a review!
We're happy to hear how helpful Daniel has been on your call, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
Very helpful
6 octobre 2026
Réponse de Zempler Bank
Hi Athari, many thanks for your review and we're pleased to hear you are enjoying our services. 💚 Kind Regards - CJ
Réponse de Zempler Bank
Thank you, Anthony! Your feedback brightened our day 😄 Best wishes - CJ
The lady I spoke was very kind gret…
The lady I spoke was very kind gret customer service
5 octobre 2026
Réponse de Zempler Bank
Hi Moradi, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - CJ
Very polite and efficient in dealing…
Very polite and efficient in dealing with my request.
5 octobre 2026
Réponse de Zempler Bank
Hi Saul, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience when you called, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
quick and efficient ..
5 octobre 2026
Réponse de Zempler Bank
Hi Anastasia Many thanks for your review and we're pleased to hear you are enjoying our services. 💚 Kind Regards - JC
Réponse de Zempler Bank
Thanks for your kind words, Hemn. Feel free to reach out to us if you need anything 💚 All the best - CJ
Réponse de Zempler Bank
Thanks for your kind message, Brian! If you have any queries please don't hesitate to contact us.💚 All the best - CJ
Réponse de Zempler Bank
Hi Rafik, thank you so much for taking the time to leave a review. We are so glad that you have had a great experience when you called, we have passed your feedback over so we can let the team know how happy you were with the service. 💚 Kind regards - CJ
Don't open a business account -you will loose money
I recently opened a business account and transferred funds from my own personal account as a capital investment, clearly using “Capital Investment” as the payment reference. Despite the payment being made in my own name, and the bank already having my details as a director of the business, the funds were placed on hold for a fraud check.
I find this extremely concerning and frustrating. The bank’s system appears to be unable to recognise a straightforward transfer from a director’s personal account into their own business account. If these had been customer funds, this situation could have resulted in a serious financial issue, particularly as I would have had no control over the funds while they were being held.It means the bank is using an outdated software for fraudulent checks So actual fraud can take your money away.
Based on my experience, I would strongly recommend that anyone considering opening a business account carefully considers their options before choosing this bank.
4 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hi there, I'm really sorry to hear this! As part of being a regulated financial institution, we may need to ask you for further information from time to time including proof of payment. This is to ensure that we're complying with any applicable regulations or legislation and protecting our customers accounts. I can see your issue has since been resolved All the best - CJ
Real People
Easy to get through to speak to a real person and my query was solved quickly and easily
5 octobre 2026
Réponse de Zempler Bank
Hi Cheryl, many thanks for your review and we're pleased to hear you are enjoying our services. 💚 Kind Regards - CJ
Having trouble verify an email
Having trouble verify an email, there is no button to press or link to press to verify email anybody else at this problem
5 octobre 2026
Avis spontané
Réponse de Zempler Bank
Hi John, we're sorry to read your recent review. We'd like to look into this further to see if there is anything we can do to help resolve any issues you've faced. Could you please respond to the Trustpilot email we've sent you with your account name and post code so we can look into this further? All the best - CJ
Never an issue always very helpful…
Never an issue always very helpful brilliant banking with this company
3 octobre 2026
Réponse de Zempler Bank
Hi Jeffrey, thank you for your review! We're delighted to hear your feedback 😃 Best wishes - RO
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