I received my order in a timely manner, but was charged twice, July & August $29.99 plus the Additional 29.99 for the product. I didn't recognize this being a membership forced upon me & I do not want... Voir plus
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Hidden subscription fees. There's no way to even cancel it online. I only purchased them to try them out. I never had any intention of making another purchase, because I don't like them. Edit: I w... Voir plus
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I'm only giving my experience 3 stars because of the efforts taken by Zeus Labs Lab team to refund deductions that I was not aware of. Without the credits, I would rate my experience a 1. I thought I... Voir plus
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This was the best no hassle customer service I’ve ever experienced. I’m always skeptical about making purchases from facebook or Instagram but this has given me hope that not all companies are scammer... Voir plus
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3,1
Moyen
215 avis
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A répondu à 100 % de ses avis négatifs
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Placed one order and was charged a…
Placed one order and was charged a hidden 29.99 fee I would likey money refunded and placed back on my card I only placed one order and was not aware of the second charge order number 83620 telephone number 985-415-3829
13 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Kenisha,
Thank you so much for reaching out and sharing your experience — we’re truly sorry for the confusion and frustration this charge caused. We completely understand how unexpected charges can be upsetting, and we appreciate you giving us the opportunity to make things right.
After reviewing your account, it appears the $29.99 charge made on Monday was linked to our VIP Membership subscription, which offers exclusive discounts and benefits. It’s possible that the membership was added automatically at checkout, and we understand this was not your intention.
We’ve gone ahead and canceled the subscription right away to ensure no future charges occur, and we’ve also processed a full refund of $29.99 back to your original payment method. You can expect to see the refund reflected in your account within 3–5 business days.
Thank you again for bringing this to our attention, Kenisha. We truly appreciate your feedback and hope to earn back your confidence in the future.
Warm regards,
Zeus Labs
I have to say I’m very pleased with the…
I have to say I’m very pleased with the communication and customer service provided by Patricia. Not only am I enjoying my experience with the product I needed a refund and it was processed within 15 minutes of me calling. Thank you for being so professional and welcoming when it came to getting this handled. 10 star review in my eyes!
13 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi LanaJo,
Thank you so much for taking the time to share such a wonderful review. Your kind words truly made our day! We’re so happy to hear that you’re enjoying the product and that your experience with our team, especially during the refund process, was smooth and positive.
Providing quick, friendly, and reliable support is something we take great pride in, and knowing that you felt welcomed and well taken care of means the world to us. It’s feedback like yours that reminds us why we love what we do and motivates us to keep delivering the best service possible.
Please know that we’re always here whenever you need help, have questions, or simply want to share how things are going with your order. It’s been such a pleasure serving you, and we’re grateful for the opportunity to have earned your trust.
Thank you again for your amazing 5-star review and for being such a valued part of our community. We look forward to serving you again soon!
Warm regards,
Zeus Labs
Réponse de Zeuslabs
Hi Belinda,
Thank you so much for reaching out, and I sincerely apologize for any confusion or frustration this situation may have caused.
The VIP Membership helps us offer exclusive savings and free shipping on all orders, allowing members to enjoy products at significantly discounted prices.
That said, I’ve already canceled your subscription, so you won’t see any additional membership charges moving forward. Please rest assured that your account is now fully updated.
If there’s anything else I can assist you with, or if you’d like me to double-check anything on your account, I’d be more than happy to help.
Warm regards,
Zeus Labs
I was met with great kindness and…
I was met with great kindness and understanding of an error I made. The customer service I received was great. Great service to match great products.
13 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Alexiss,
Thank you so much for sharing your wonderful feedback. We’re so happy to hear that our team was able to assist you with kindness and understanding. Mistakes can happen to anyone, and we’re always here to make things right and ensure every experience is a positive one.
It truly means a lot to know that you felt supported and that our customer service matched the quality of the products you enjoy. We take great pride in both, and your kind words remind us why we love what we do every day.
Thank you again for being such a valued part of our community. We’re grateful for your trust and look forward to serving you again soon!
Warm regards,
Zeus Labs
My experience with Zeuslabs was “SATISFYING!!”
My experience with Zeuslabs was definitely a positive one from start to finish even though they mailed me the wrong product. Once I received it & realized it was wrong; I sent them an email immediately alerting them that the product they sent me was not what I ordered & from start to finish, I was guided in the right direction. The Rep that stood out the most for me was Jerome b/c he went above and beyond to help me w/ my full refund even though I had to pay the cost for the return. I thought that was unfair but I was grateful to get my full refund. Hoping they can find a way to resolve that (even if a refund is issued once the buyer pays the return mailing) esp if they were sent the wrong product; that’s not our fault! At any rate, I’m grateful for how my situation was handled. Thanks again to Jerome & I believe Cyndi & Linda were also very helpful. Thank you all & YESSS they are completely legit!!!
24 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Suzee,
Thank you so much for sharing your experience with us. We’re truly grateful for your patience and understanding, and we’re so glad to hear that even though there was an issue with your order, our team was able to guide you through the process and make things right.
We sincerely apologize for the mix-up and for the inconvenience caused by the return process. We completely understand how frustrating that can be, and your feedback is incredibly valuable to us. We’re reviewing our procedures to ensure we handle similar situations more smoothly and fairly in the future.
It means so much to know that you felt supported and cared for throughout your experience. Our team strives to provide the best service possible, and your kind words remind us why we do what we do every day.
Thank you again for your trust and understanding. We’re grateful for the opportunity to make things right and appreciate your reassurance about our legitimacy and service. We look forward to serving you again under better circumstances.
Warm regards,
Zeus Labs
Réponse de Zeuslabs
Hi Gwendolyn,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our online customer service team. Providing quick, friendly, and reliable support is something we take a lot of pride in, and it means so much to know that it made a difference for you.
We truly appreciate your feedback and your trust in us. If you ever need any assistance or have questions in the future, please don’t hesitate to reach out — we’re always here to help.
Warm regards,
Zeus Labs
Réponse de Zeuslabs
Hi Retonya,
Thank you so much for sharing your feedback with us. We’re delighted to hear that you found our team fast and helpful. Providing quick and attentive support is something we take great pride in, and it’s wonderful to know that we were able to assist you efficiently.
Our team is always committed to making every customer interaction smooth and stress-free, and hearing that we met your expectations truly means a lot to us. Your satisfaction is our top priority, and we’re grateful for the opportunity to serve you.
Please don’t hesitate to reach out if you ever need any assistance or have questions in the future. We’re always here and happy to help.
Warm regards,
Zeus Labs
They keep trying to charge me an…
They keep trying to charge me an additional $29.99. But I did not sign up for a subscription and I haven’t bought anything else. I only bought what I wanted. The buy one get one deal.
10 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Latrell,
Thank you so much for reaching out, and I truly apologize for any confusion or inconvenience this has caused.
When you placed your original order, your purchase automatically enrolled you in our VIP Membership program. This information is mentioned during checkout and on our website, but I completely understand how it may not have been entirely clear at the time — and I’m really sorry for the frustration this may have caused.
The VIP Membership offers exclusive savings of 50–85% on our supplements, plus free shipping on every order. Because we sell these products at prices below cost, the $29.99 monthly membership fee helps us continue offering these deep discounts and free shipping to our members.
I’ve gone ahead and confirmed that your membership has been canceled, so you won’t see any further charges moving forward.
If there’s anything else I can do to make this right or if you have additional questions, please don’t hesitate to let me know — I’m happy to help in any way I can.
Warm regards,
Zeus Labs
I want a refund now
I want a refund now. I ordered gummies that were on promotion for $35 and some change. How have I paid 29.99 extra 3 times since. $89.97 I need my money back ASAP.
4 août 2025
Avis spontané
Réponse de Zeuslabs
Hi Danyaih,
Thank you for bringing this to our attention, and I’m truly sorry for the inconvenience this has caused.
To help us resolve this quickly, could you share your order number along with the email address or phone number used at checkout? This will allow us to review your order and process a refund for the membership charge right away.
We truly appreciate your feedback and will use it to continue improving our service.
Best regards,
Zeus Labs
Customer service very prompt & able to…
Customer service very prompt & able to provide support with my concerns.
4 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Mika,
Thank you so much for taking the time to share such a wonderful review. It truly means so much to us to hear that our customer service team was able to support you promptly and address your concerns in a way that made a difference.
We take great pride in being responsive and attentive because we want every customer to feel cared for and valued.
Knowing that you had a positive experience motivates our entire team to keep going above and beyond. Your trust and kind words inspire us to continue improving and delivering the best service possible every time you reach out. We are truly grateful to have you as part of our community, and we look forward to being here for you again whenever you need us.
All the best,
Zeus Labs
Just ordered this have not received yet…
Just ordered this have not received yet but, by looking at this reviews I wish I would have done this first and, I hope this doesn’t happen to me. Whoever looks over the reviews please check this one out I, 82133 (order number) did not subscribe to the subscription I only bought to try before I commit to the subscription. Thank you
6 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi ShaDeena,
Thank you for reaching out. I apologize for any confusion regarding your card being charged.
When you placed your order for the Feminine Balance Gummies, automatic enrollment in our VIP Membership program is included at checkout and is noted on our website. This membership provides ongoing access to significant discounts and free shipping on future orders, with no limits to how many discounted orders you can place each month.
I have gone ahead and canceled your VIP Membership effective immediately. You will not see any further charges moving forward.
I am happy to provide any additional details or assistance you may need.
Best regards,
Zeus Labs
Réponse de Zeuslabs
Hi Morgan,
Thank you so much for your kind words! 💛 We’re truly happy to hear that you felt supported through email. Providing attentive and caring service means a lot to us, and we’re always here whenever you need assistance.
All the best,
Zeus Labs
Unauthorized charges
Hello, I purchased a order for Feminine Balance Gummies on July 29, 2025. I received this item on August 4, 2025. Since then I have unauthorized charges from Zeus labs for August 8, September 8 and October 6 for $29.99 that i did not make and did not I received any products. The total is $89.97 and would like to receive a refund for these transactions i did not make.
4 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Tomecka,
First and foremost, I want to thank you for bringing this to our attention and for giving us the opportunity to make things right. I can only imagine how frustrating it must have been to discover unexpected charges, especially when you had not received any additional products. I’m truly sorry you had to experience that.
We’ve taken immediate action to ensure everything is fully resolved for you. A complete refund has been issued for the August and September charges ($59.98), in addition to the $29.99 refunded on October 4th. This brings the total amount refunded to $89.97, which will return to your original payment method within a few business days, depending on your bank.
Beyond the refund, we have also double checked your account to make sure there are no active subscriptions or pending charges moving forward, so you will not have to worry about this happening again.
We deeply value your trust, and I want you to know that your experience matters to us. If there is anything more we can do to support you, whether it is clarifying details, confirming future orders, or ensuring extra safeguards on your account, I am personally here to help every step of the way.
Thank you again for your patience and understanding, Tomecka. We truly appreciate you.
With care,
Zeus Labs
I went through a lot of getting my…
I went through a lot of getting my package with the post office but I got them and I recommend them for everyone.
3 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Catherine,
Thank you so much for sharing your experience with us. We truly appreciate your patience and perseverance in making sure your package reached you. We know how stressful shipping delays can be, and we are so glad to hear that everything arrived safely in the end.
It means a lot to us that, despite the challenges, you still recommend our products to others. Your support and trust truly motivate us to keep improving every step of the way.
If there is ever anything we can do to make future deliveries smoother or to assist you in any way, please know that we are here for you.
With gratitude,
Zeus Labs
Beware you are automatically signed up for life!!!!
I am not basing this review off the product what I am not happy about if I make a purchase and then maybe two or three weeks later I get a charge for $29.99. I did not sign up for the subscription. luckily my bank put this an unauthorized charge. This is not how you treat your customers.
20 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Davian,
Thank you so much for reaching out and sharing your experience. I truly understand how upsetting it must have been to see an unexpected charge, especially when you didn’t knowingly sign up for a subscription. That’s not the kind of experience we ever want for our customers, and I sincerely apologize for the confusion and frustration this has caused.
I’ve gone ahead and canceled your subscription immediately, so you won’t receive any further charges. Please rest assured that we’re also reviewing your case internally to make sure this doesn’t happen again.
We genuinely appreciate your patience and the chance to make this right. If there’s anything else we can clarify or assist with, please don’t hesitate to let us know — we’re here to help.
Warm regards,
Zeus Labs
Great customer service
I emailed this company about a situation with my account, within an hour customer service responded back. She answered my question right away &got the issued resolved.
1 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Keosha,
Thank you so much for sharing your experience with us! 💙 We’re truly happy to hear that our customer service team responded quickly and was able to address your concern right away.
Providing fast and reliable support is something we really value, and it’s great to know we were able to resolve the issue efficiently. Your feedback means a lot to us and keeps us motivated to keep delivering excellent service.
Warm regards,
Zeus Labs
They are very helpful and quick with…
They are very helpful and quick with their responses. Very kind as well!
30 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Vanessa,
Thank you so much for taking the time to share your feedback! 💙 We’re truly grateful for your kind words and are so glad to know that our team was able to assist you quickly and kindly. Providing helpful, timely, and caring support is something we take pride in, and it means a lot to us to know it made a difference for you.
Your support and trust motivate us to keep improving and to continue giving every customer the best experience possible. We look forward to being here for you whenever you need us!
All the best,
Zeus Labs
A lot of communication and very nice
1 octobre 2025
Avis spontané
Réponse de Zeuslabs
Hi Faith,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciated the communication throughout. Our team always strives to keep our customers updated and supported every step of the way, and it’s wonderful to know that came through. We truly value your trust and look forward to continuing to provide you with the same care and service in the future.
Best regards,
Zeus Labs
Hidden $29.99 Monthly Charge
Got charged $29.99 for apparently a hidden reoccurring monthly subscription, which I did not authorize. I sent an email to hi@zeuslabs/.co but it was invalid so this is the best next thing. I would kindly like a refund, thank you.
30 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Dezlynn,
Thank you for bringing this to our attention, and I’m truly sorry for the inconvenience this caused you. I completely understand how frustrating it must feel to be unexpectedly charged.
I want to assure you that we’ve already processed a refund of the $29.99 back to your account. You should see the funds reflected within 3–5 business days depending on your bank.
We’ve also sent you a confirmation email regarding this refund for your records.
Please don’t hesitate to reach out if you have any further concerns—we’re here to help.
Warm regards,
Zeus Labs
I am being charged 29.99 per month and…
I am being charged 29.99 per month and when I try to email to cancel it the email returns as invalid!
30 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Sabrina,
Thank you for reaching out, and I’m really sorry for the confusion this charge may have caused.
When you purchased the feminine gummies, the order included enrollment in our VIP subscription program. This is mentioned during checkout and on our site, and it’s how we’re able to offer discounts and free shipping, even though we operate at a loss on the initial order. The $29.99 monthly charge is what helps us keep those savings available for members.
That said, I completely understand you didn’t intend to continue with recurring billing. I’ve gone ahead and canceled your subscription right away so you won’t see any future charges. I’ve also processed a refund for the most recent charge, which should appear back in your account within 5–10 business days depending on your bank.
If you have any other questions or need anything else, please don’t hesitate to reply—I’ll be more than happy to help.
Warm regards,
Zeus Labs
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