I received my order in a timely manner, but was charged twice, July & August $29.99 plus the Additional 29.99 for the product. I didn't recognize this being a membership forced upon me & I do not want... Voir plus
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Hidden subscription fees. There's no way to even cancel it online. I only purchased them to try them out. I never had any intention of making another purchase, because I don't like them. Edit: I w... Voir plus
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I'm only giving my experience 3 stars because of the efforts taken by Zeus Labs Lab team to refund deductions that I was not aware of. Without the credits, I would rate my experience a 1. I thought I... Voir plus
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This was the best no hassle customer service I’ve ever experienced. I’m always skeptical about making purchases from facebook or Instagram but this has given me hope that not all companies are scammer... Voir plus
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3,1
Moyen
215 avis
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A répondu à 100 % de ses avis négatifs
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Unknown Extra Charge
I kept seeing these online and got the bundle to try them. Didn’t like them and now 2 weeks later I’m being charged an extra $29.99?????? I can’t even find where to cancel online or get a refund for this extra mystery charge I’m very unsatisfied with my purchase.
29 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Kitty,
Thank you for reaching out and sharing your experience. I’m very sorry for the frustration this has caused.
To help us sort this out quickly, could you please send us your order number along with the email address or phone number you used at checkout? With that information, we’ll be able to review your order, issue a refund for the membership charge right away, and ensure your merchandise order is properly located and fulfilled.
I understand how upsetting it is to be charged without receiving your product, and we’re committed to making this right as quickly as possible.
We truly appreciate your feedback and will use it to keep improving our service.
Best regards,
Zeus Labs
Liars, stealing peoples money
Was told 4 days for shipping it’s been a week was charged twice for one order. Extremely disappointed in this company
29 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Cassidi,
Thank you for reaching out and sharing your experience. I’m truly sorry for any confusion or frustration regarding the $29.99 charge and your subscription.
When you placed your order, it included automatic enrollment in our monthly subscription program. This is noted during checkout and on our website, and it’s what allows us to provide products at prices below our cost along with free shipping on every order. While we actually operate at a loss on the initial purchase, the monthly membership fee helps us keep those savings and benefits available. As a member, you’re able to place as many discounted orders as you’d like each month.
That said, I completely understand this wasn’t what you intended. I’ve already canceled your VIP Membership, so you won’t see any further subscription charges from us.
I also checked on your order, and it’s currently in transit. I apologize for the delay and any inconvenience this may have caused—we appreciate your patience, and you should be receiving your package soon.
If you have any other questions or need further support, please don’t hesitate to reach out. I’m here to help.
Best regards,
Zeus Labs
Great customer service
Excelllent response. I need to read all the lines when I buy something.
28 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Jackie,
We truly appreciate you taking the time to leave such thoughtful feedback! 💙 It means a lot to hear that our team was able to assist you quickly and with kindness. Offering caring, timely, and reliable support is something we value deeply, and it’s wonderful to know it made a positive impact for you.
Your trust and encouragement inspire us to keep getting better and to ensure every customer has the best possible experience. We’re always here whenever you need us and look forward to continuing to support you!
All the best,
Zeus Labs
Unexpected subscription charge
I bought gummies from Zeus labs co about two weeks ago. & today I saw a charge for 29.99. Immediately went & emailed company. Waiting
On a refund. It is extremely frustrating to see this charge as I made sure it was a ONE TIME PURCHASE. Maybe the company needs to be a little bit more clear on the consumer agreeing to a subscription because IT IS NOT CLEAR. I had heard of this happening
To others thru videos on TikTok but & I checked yesterday & was glad that hadn’t happened UNTIL I checked my statements today. They need to fix it & make it VERY CLEAR.
24 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Alyssa,
Thank you so much for reaching out, and I truly understand how upsetting it must have been to see an unexpected charge, especially after making sure you intended a one-time purchase. I’m really sorry for the frustration and confusion this caused.
I went ahead and reviewed your account, and I can confirm that your subscription has already been canceled so you won’t see any further charges. I’ve also processed a full refund of the $29.99 back to your card. Depending on your bank, the refund should appear in your account within a few business days.
Our goal is always to be transparent, but I understand how this may not have felt clear during checkout. I’ve passed along your feedback so our team can work on making the enrollment details easier to understand for customers in the future.
If there’s anything else I can do or if you have any questions, please don’t hesitate to reach out. I’m here to help.
Warm regards,
Zeus Labs
Unauthorized Charge
Made a purchase in August and was charged for September even though I did not sign up for recurring payments. I see this is the case for others as well. I emailed and was told I signed up for a membership, which I did not. I want a refund
21 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Sadie,
Thank you again for your messages. I truly want to apologize for the frustration and inconvenience this has caused. I completely understand how upsetting unexpected charges can be, and I appreciate you taking the time to share your concerns with us.
To make this right, we’ve processed refunds for both your August and September subscription charges, totaling $59.98. These refunds should reflect back to your account within 5–10 business days, depending on your bank. I’ve also gone ahead and canceled your subscription, so you won’t see any future charges from us.
If you have any other questions or if there’s anything else we can do to help, please don’t hesitate to reach out.
Warm regards,
Zeus Labs
Réponse de Zeuslabs
Hi Tiffany,
Thank you so much for your kind feedback! We’re glad we could respond quickly and get you the support you needed. Providing a smooth and timely experience is always our goal.
We truly appreciate you taking the time to share this with us. 💙
Best regards,
Zeus Labs
Réponse de Zeuslabs
Hi Vanity,
Thank you so much for your kind words! We’re thrilled to hear that you’re happy with both our service and our products. Knowing that we could deliver a great experience for you truly makes our day. 💙
We appreciate your support and look forward to serving you again soon!
With gratitude,
Zeus Labs
Excellent Service
Alona I think was her name, she was very kind and helpful
20 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Allison,
Thank you so much for taking the time to share your experience with us. We are truly delighted to hear that Alona was able to assist you with such kindness and care. At Zeus Labs, we believe that every interaction should leave our customers feeling valued and supported, and it is wonderful to know that Alona was able to provide that for you.
We will be sure to pass along your kind words to her, as feedback like yours not only makes her day brighter but also motivates our entire team to continue delivering the highest level of service.
We are so grateful for your trust in Zeus Labs and we look forward to the opportunity to serve you again in the future. Please know that we are always here whenever you need us.
With appreciation,
Zeus Labs
I have been charged 29.99 for a…
I have been charged 29.99 for a reoccurring subscription for months now that I did not authorize!! I don’t even know what product this is and whenever I call the 888-564-1348.. it’s a voicemail! I want all my money that I did not authorized RETURNED!!!
Luckily my bank caught this as fraud and declined the last transaction!!
This scam is INSANE! I want EVERY DAMN PENNY BACK!!!!!!!
18 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi RN,
Thank you for bringing this to our attention, and I’m truly sorry for the inconvenience this has caused.
To help us resolve this quickly, could you share your order number along with the email address or phone number used at checkout? This will allow us to review your order and process a refund for the membership charge right away.
We’ll also make sure your merchandise order is located and fulfilled as soon as possible. We completely understand how frustrating it is to be charged without receiving your product, and we’re committed to fixing this immediately.
We truly appreciate your feedback and will use it to continue improving our service.
Best regards,
Zeus Labs
My experience so far has been great…
My experience so far has been great during the ordering process. Patricia was very helpful.
19 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Winifred,
We’re so happy to hear that you had such a great experience with us! Thank you for sharing your feedback, it means a lot. We’ll be sure to pass your kind words along to our team member, she’ll be thrilled to know she made your ordering process smooth and enjoyable.
We’re excited to serve you again in the future, and if you ever need anything, we’re just a message away.
Warm regards,
Zeus Labs
awesome company
great customer service, understanding and helpful. 10/10 love the professionalism
17 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Yvonne,
Thank you very much for your kind feedback. We are delighted to hear that you had a positive experience with our team and truly appreciate your recognition of our service and professionalism. Your support means a great deal to us, and we remain committed to providing you with the highest level of care whenever you need assistance.
All the best,
Zeus Labs
Unauthorized payment
I authorized a one time payment of 19.99 September 10th 2025 and today September 16th 2025 I found an unauthorized charge of 29.99
I was not aware of this charge since I know for a fact that my choice of purchase was the one time purchase. I hope that someone is able to give me an explanation. Thank you in advance.
16 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Yesenia,
Thank you for your response and for sharing your concerns. I am truly sorry for any confusion or stress this unexpected charge has caused.
Your one time purchase automatically enrolled you in our monthly VIP Membership program, which is mentioned during checkout and on our website. This program supports us in offering significant savings—often 50-85% off—and free shipping on all orders, as we operate at a loss on each order. The $29.99 monthly fee helps us continue making these benefits available to all members, with no limit to the number of discounted orders you can place each month.
Since you intended only to make a one time purchase, I have now canceled your subscription so there will be no future charges. I have also processed a refund of the $29.99 fee, and you should see the amount returned to your original payment method shortly.
If you have any other questions or need further assistance, please let me know. I want to make sure you are fully taken care of.
Best regards,
Zeus Labs
I purchased an item online just to try…
I purchased an item online just to try it out and was charged an additional 29.99. I had no intentions on signing up for a membership. I tried reaching out to the company regarding this fee and didn’t get a response.
15 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Monica,
Thank you for getting back to us and for sharing your concerns. I’m very sorry for any confusion or frustration this unexpected charge may have caused.
When you placed your one time order, it was automatically enrolled into our monthly VIP Membership program, which is explained during checkout and on our website. This program allows us to provide significant savings, often between 50% and 85%, along with free shipping on every order. Since we operate at a loss on each order, the monthly fee of $29.99 helps us sustain these benefits for all members, with no limit on how many discounted orders you can place each month.
That said, I completely understand that you only intended to make a one time purchase. I’ve gone ahead and canceled your subscription so you won’t be charged again. I’ve also issued a refund for the $29.99 fee, which will be returned to your original payment method shortly.
If there is anything else I can do to help or if you have any additional questions, please don’t hesitate to reach out. I truly want to make sure you are fully supported.
Warm regards,
Zeus Labs
Company stole my money with 30 dollar…
Company stole money with 30 dollar fee as well! Stay away
14 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Jay,
Thank you for reaching out and for sharing your experience with us. I’m truly sorry for the frustration this has caused you, and I want to make sure we get this resolved for you as quickly as possible.
To help us locate your account and review the charges, could you please share your order number along with the email address or phone number you used at checkout? Once we have that information, we’ll be able to process a refund for your subscription right away.
I’m very sorry that your experience with Zeus Labs did not meet your expectations. Your feedback means a lot to us, and we’ll use it to improve so we can take better care of you and our other customers moving forward.
With appreciation,
Zeus Labs
Well all I can say is they are…
Well all I can say is they are quick,kind and professional.
14 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Jaclyn,
Thank you so much for taking the time to share your kind words. We truly appreciate your feedback and are thrilled to hear that you found our team quick, kind, and professional. Providing excellent service and ensuring our customers feel supported is always our top priority, and it’s incredibly rewarding to know that our efforts made a positive impression on you.
Your support means a lot to us, and comments like yours motivate us to continue improving and delivering the best experience possible for every customer. We hope to continue serving you in the future and provide the same level of care and professionalism every time you reach out.
Kind regards,
Zeus Labs
No product and charge membership
I ordered my merchandise and still have not gotten them. I checked the order status and still says confirmed. They already took 45 dollars from me and still no product. Then charged me for membership which I declined at the checkout. Looking for merchandise and my refund from this ridiculous membership charge. I have not gotten the product to even say I want a membership. How is that possible to charge me and I have not gotten anything
14 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Nisha,
Thank you for reaching out and letting us know about your experience. We sincerely apologize for the frustration this has caused you.
To look into this further and resolve it quickly, could you please provide your order number along with the email address or phone number used at checkout? With this information, we can review your order status and immediately process a refund for the membership charge.
We also want to make sure your merchandise order is located and fulfilled as soon as possible. We understand how disappointing it must feel to be charged without receiving your product, and we’re committed to getting this corrected for you right away.
We truly value your feedback and will use it to improve how we serve our customers moving forward.
Kind regards,
Zeus Labs
Don’t trust them
Don’t trust them. I purchased the bogo gummies deal about a week ago to try and then today I got charged again for $30! I didn’t authorize or ask for it, looking at others reviews it seems to be an auto subscription. That shouldn’t be legal because no where did they notify me of that before purchase. Save yourself the trouble. This sucks because I was really excited to give em a try, but this put a bad taste in my mouth and made me sad.
13 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi K Love,
Thank you for reaching out and sharing your experience with us. I’m truly sorry for the frustration and disappointment this has caused.
To resolve this quickly, please provide your order number along with the email address or phone number used at checkout. This will allow us to locate your account, review the charges, and issue a refund for the unauthorized subscription charge right away.
I understand how upsetting it must feel to be surprised by a charge, especially when you were excited to try our product. Your feedback is extremely important, and we’ll use it to improve transparency in our process so this doesn’t happen again.
We appreciate you giving us the chance to make this right and ensure your experience ends on a positive note.
Kind regards,
Zeus Labs
Kinda weird that you guys are ONLY…
Kinda weird that you guys are ONLY responding to the positive-- more than likely made up comments. But failing to address that you guys are stealing money from the others and they want answers! Glad I research. Ill just get them from Amazon.
13 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Sin Vee,
Thank you for sharing your thoughts with us. We want to assure you that we take all customer feedback seriously, positive or negative, and we’re committed to addressing concerns directly.
If you or anyone has experienced unexpected charges, we encourage you to reach out to us with your order number and the email or phone number used at checkout. That way, we can immediately review the account and process any necessary refunds.
We understand how frustrating it can feel to come across reviews that raise concerns, and we want to be transparent: our goal is never to mislead or ignore our customers. Your feedback helps us improve, and we’d appreciate the chance to resolve any issues directly.
Kind regards,
Zeus Labs
Should Have Read the Reviews…
I always read reviews before buying from companies I’m not familiar with but for some odd reason I didn’t this time. Huge mistake. Like so many others I bought the $17.95 bogo deal to try the product and was surprised by the $29.99 charge about two weeks later. I emailed customer service a few hours before seeing all the complaints here. Hopefully there will be a resolution soon.
Edit: The response below says a refund was issued but the refund amount is $0.00. The description of the transaction shows $29.99 but the actual amount is $0.00 so I’m still losing that money.
Second edit: They corrected the refund. Thank you so much!
10 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Candace,
Thank you for taking the time to share your experience with us. I want to sincerely apologize for the frustration and disappointment this situation has caused. We understand how upsetting it must feel to expect a simple BOGO trial offer and then see an unexpected $29.99 charge appear on your account.
To make this right, I have already processed a refund of $29.99 back to your original payment method. Depending on your bank, it may take 3–5 business days for the refund to show in your account. Please rest assured that we have also canceled the subscription tied to your order, so you will not receive any further charges.
We take your feedback very seriously. Experiences like yours highlight areas where we need to improve both in how we communicate our offers and in how accessible our customer support is. We are working to ensure clearer disclosures at checkout and more responsive service so that no one else has to go through the frustration you described.
Once again, I am deeply sorry for the trouble this caused you. We truly value your feedback, and we appreciate the opportunity to make this right.
Kind regards,
Zeus Labs
I DO NOT RECOMMEND PURCHASE OF THIS PRODUCT
I have a charge from 9/5/25 on my card for $29.99 that I did not authorize. I do not see another order is in process from this charge on my account. During your first order they make you subscribe monthly charge your account without your knowledge and there is no way to cancel the subscription on their website. The phone number that’s provided sends you to a email address. Their communication sucks. They do not respond to emails. I do not recommend anyone buying/secretly subscribing to this product. I’m still waiting on a email response and a refund. I want my money back and subscription canceled right now! ORDER # 59870
4 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Shaney,
Thank you for bringing this to our attention. I’m very sorry for the frustration this unexpected charge and lack of communication has caused you.
To resolve this as quickly as possible, please provide your order number along with the email address or phone number used at checkout. With that information, we can immediately locate your account, cancel any subscription, and process your refund for the $29.99 charge.
We also want to assure you that customers should never feel subscribed without clear consent, and we take your feedback very seriously. We are actively working to improve both our transparency and communication so experiences like this do not happen again.
I understand how upsetting this has been, and we appreciate the chance to make it right for you.
Kind regards,
Zeus Labs
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