I received my order in a timely manner, but was charged twice, July & August $29.99 plus the Additional 29.99 for the product. I didn't recognize this being a membership forced upon me & I do not want... Voir plus
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Hidden subscription fees. There's no way to even cancel it online. I only purchased them to try them out. I never had any intention of making another purchase, because I don't like them. Edit: I w... Voir plus
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I'm only giving my experience 3 stars because of the efforts taken by Zeus Labs Lab team to refund deductions that I was not aware of. Without the credits, I would rate my experience a 1. I thought I... Voir plus
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This was the best no hassle customer service I’ve ever experienced. I’m always skeptical about making purchases from facebook or Instagram but this has given me hope that not all companies are scammer... Voir plus
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3,1
Moyen
215 avis
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A répondu à 100 % de ses avis négatifs
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Very easy and very friendly when you…
Very easy and very friendly when you have questions about your order.
12 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Jocie,
Thank you so much for sharing your experience with us.
Our team always aims to make things as smooth and stress-free as possible, so it’s wonderful to know that came through for you.
Your feedback truly means a lot. It reminds us why we work hard every day to support our customers with care, clarity, and respect. Even though this interaction was about a refund, we’re grateful you gave us the chance to assist you, and we hope to serve you again in the future under better circumstances.
With appreciation,
The Zeus Labs Team
Hidden subscriptions don’t do it!
Hidden subscriptions apparently. I received gummies 2 days ago and just watched $29.99 be snatched from my account and I most definitely didn’t sign up for that. I actually paid through apple pay thinking it would be better and still this happens today.
10 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Brandolyn,
Thank you for reaching out and for letting us know about the $29.99 charge on your account. I completely understand how frustrating it must have felt to see that charge, and I’m sorry for any confusion this caused.
When you placed your order, it included enrollment in our VIP Membership program, which is noted during checkout and on our site. The program helps us keep prices 50–85% off retail and include free shipping, and many of our customers enjoy the ongoing savings. That said, I understand this wasn’t what you expected.
I’ve gone ahead and canceled your VIP Membership so you won’t see any future charges. You’ll still keep the gummies you received, and your account is now clear of any ongoing subscription.
If you have any other questions or would like me to look into anything else for you, please let me know.
Warm regards,
Zeus Labs
Customer Service is exceptional
I bought two bags of the gummies. They taste amazing and I think they're working?
My man said everything is fine so, that's good right?!
The main reason I gave 5 stars is because of the customer service. When I bought the product, I was unaware that it automatically signs me up for the monthly subscription. Which is why I was confused when I saw an extra 29.99 taken from my card.
I made a complaint and received a reply that day. Not only did she explain what had happened, she canceled my subscription for me and refunded the extra amount that had been taken out of my bank account!
Most places would have been like "oh well you should have read the terms and conditions better."
Long story short, their customer service was beyond any other I've communicated with. I would trust this brand with my purchases again.
7 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Amanda,
Thank you so much for sharing this with us. We’re really glad to hear our team was able to take care of your cancellation smoothly and with kindness. That’s exactly the type of support we want every customer to feel clear, respectful, and without any pressure.
Your feedback truly means a lot. Even though you’ve decided to cancel, we’re grateful you gave us a chance and we hope to cross paths with you again in the future.
With gratitude,
The Zeus Labs Team
The representative that handled my…request was a pleasure to do business with.
The representative that handled my request was very professional, pleasant, thorough and efficient. I am very pleased with how my situation was resolved.
8 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Rae,
Thank you so much for your kind words! We’re thrilled to hear that our representative was able to assist you in such a professional and efficient way.
Providing pleasant and thorough service is very important to us, and it’s wonderful to know your situation was resolved to your satisfaction.
We truly appreciate your feedback and look forward to serving you again.
All the best,
Zeus Labs
Hidden agenda
I should have read the reviews before ordering! I now see why I keep seeing a $29.99 charge! Apparently it’s a hidden fee to a membership that nobody is aware of! How do I cancel????
8 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi there,
Thank you for getting in touch and letting us know about your experience. We’re truly sorry for the trouble this has caused and want to make things right for you as quickly as possible.
Could you please share your order number along with the email address or phone number you used at checkout? This will allow us to quickly find your order, review the charges, and provide you with a proper resolution.
We’re sorry that your experience with Zeus Labs hasn’t been what you expected. Your feedback means a lot to us, and we’re committed to learning from it so we can serve you better moving forward.
Warm regards,
Zeus Labs
Hidden subscription fees
Hidden subscription fees. There's no way to even cancel it online. I only purchased them to try them out. I never had any intention of making another purchase, because I don't like them.
Edit: I was refunded, & subscription was canceled. However, it's bs how much you have to go through to cancel. You guys also shouldn't be forcing subscriptions on people. There's no way so many people are having the same exact issue.
7 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Coco,
Thank you for reaching out and letting us know about your experience. We’re truly sorry for the inconvenience and want to take care of this for you as quickly as possible.
To help us locate your account and review the charges, could you please provide your order number along with the email address or phone number you used at checkout? Once we have this information, we’ll be able to process a refund for your subscription right away.
We regret that your experience with Zeus Labs didn’t meet expectations. Your feedback is very important to us, and we’re committed to improving so we can serve you better moving forward.
Warm regards,
Zeus Labs
I purchased to try it not knowing that…
I purchased to try it not knowing that it was a subscription and there is no way to cancel it, the email provided doesn’t work. I need my money refunded and any subscription cancelled. This is ridiculous. Shouldn’t have to scam people to get your products sold.
6 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Jessica,
We appreciate you reaching out and sharing your experience with us. We’re very sorry for the trouble this has caused and want to resolve it for you as quickly as possible.
To locate your account and review the charges, please provide your order number along with the email address or phone number used at checkout. Once we have these details, we’ll be able to issue a refund for your subscription right away.
We’re sorry your experience with Zeus Labs fell short of expectations. Your feedback is extremely valuable, and we’re committed to learning from it so we can serve you better in the future.
Kind regards,
Zeus Labs
Customer Service is outstanding!
I had a great experience with this company and I highly recommend
it. I give them 5 stars because I’m not allowed to give them 10, as they deserve it.
31 août 2025
Avis spontané
Réponse de Zeuslabs
Hi Maria,
Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you had such a great experience with us. Your kind words and 5-star rating truly mean a lot to our team. Knowing that you’d give us 10 stars if you could is the highest compliment we could receive!
We look forward to serving you again and continuing to give you the experience you deserve.
With gratitude,
The Zeus Labs Team
Best customer service ever
Patricia was efficient and handle my cancellation very well. She didn’t make it hard to cancel by trying to convince me. She explained the fee and the process of continuing the subscription. Ultimately, she assisted me in cancelling the subscription without making me feel bad about doing so. Awesome customer service!
4 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Natasha,
Thank you so much for sharing this with us. We’re really glad to hear our team was able to take care of your cancellation smoothly and with kindness. That’s exactly the type of support we want every customer to feel clear, respectful, and without any pressure.
Your feedback truly means a lot, and we’ll make sure Patricia knows how much you appreciated her help. Even though you’ve decided to cancel, we’re grateful you gave us a chance and we hope to cross paths with you again in the future.
With gratitude,
The Zeus Labs Team
Hidden subscription
The product is good but when I bought the product there was a hidden thing when I checked out about signing up for an automatic $29.99 subscription for their VIP membership. You don’t get any products just discounts and cheaper shipping. I didn’t realize they were taking money out of my account until a couple months later… $120 later :( they did give me a refund for $29.99 but I’m still out about $100.
1 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Sydney,
Thank you for reaching out to us about the charges, and I truly apologize for any confusion or frustration this has caused. Your experience is very important to us, and I want to make sure everything is taken care of for you.
When your initial order was placed on April 28, it included enrollment in our VIP Membership Program, which provides members with special discounts and free shipping on unlimited orders each month. I completely understand, though, how this may not have been clear, and I’m sorry for any inconvenience.
I’ve gone ahead and canceled your membership so you won’t see any future charges. I’ve also issued a full refund of $119.96, covering the membership fees from May through August. You’ll receive a confirmation email shortly, and depending on your bank, the funds should appear in your account within 5–10 business days.
Rest assured, you will not be billed again and your payment details remain fully secure. If there’s anything else we can do to help, please don’t hesitate to let us know, we’re here for you.
Warm regards,
Zeus Labs
Charges I didn’t approve nor did I received the gummies
I just got my credit card statement and I was not aware I was “subscribed” to a membership. When I checked my account with ZeusLabs I only see one order back on July 10th, which I received those items. However I was again charged twice July 17th and a failed attempt on August 16. I was again charged on August 22 and never even received those items (not that I wanted them anyways). That is not reflecting on my account on their website either. I should’ve known this was a scam. I just want my money back!
10 juillet 2025
Avis spontané
Réponse de Zeuslabs
Hi Alba,
Thank you for reaching out and letting us know about the additional charges. I apologize for any confusion and frustration this has caused.
When you placed your initial order on July 10, your purchase automatically enrolled you in our VIP Membership Program, which is noted during the checkout process and on our website. We operate at a loss on each order and use the membership fee to be able to offer significant discounts and free shipping for all of our members. There is no limit to the amount of discounted orders you can place each month with your membership.
Your membership is now canceled, so you will not receive any further charges from us. I have processed a full refund of $59.98 for the charges on July 17 and August 22, as well as the failed charge on August 16. You will receive a confirmation email shortly, and the refunded amount should appear on your statement within 5 to 10 business days, depending on your bank.
You will not be billed again, and your payment information is secure. Thank you for bringing this to our attention. If you have any other questions or need further assistance, please let me know.
Best regards,
Zeus Labs
I wish I had never purchased these…
I wish I had never purchased these gummies. I never knew that you had to buy for a membership for some gummies?! I got two for 19.99$ and was like this is great but just got charged 29.99$ which is not what I signed up for! Now I have to figure out how to get a refund on the $29.99 which is stressing me out more than you think. Don’t buy these gummies and if you do, do TikTok shop idk?
1 septembre 2025
Avis spontané
Réponse de Zeuslabs
Hi Breann,
Thank you so much for reaching out and sharing your concern. I completely understand, and I’d be glad to clarify.
When your first order was placed, it included enrollment in our VIP Membership subscription, which begins 7 days after your initial purchase. This program carries a $29.99 monthly fee and provides access to our products at cost, with free shipping on every order.
We’re able to provide these savings because the first-time order is offered at a loss on our end. The membership helps sustain this model by covering the full cost of shipping and allowing us to continue offering 50–85% discounts on our products.
That said, we absolutely understand if this wasn’t what you intended. We’ve already canceled your subscription so no future charges will occur, and we’ve also processed a full refund of your most recent subscription charge. You should see those funds returned to your account shortly, depending on your bank’s processing time.
We truly value you as a customer, and I want to personally apologize for any confusion this may have caused. If you have any other questions or need further assistance, please don’t hesitate to reply.
We’re always here to help.
Warm regards,
Zeus Labs
They quickly resolved the issue.
30 août 2025
Avis spontané
Réponse de Zeuslabs
Hi there,
Thank you so much for taking the time to share your experience with us! Your feedback truly means the world to our entire team. We are absolutely thrilled to hear that our representatives were able to provide you with excellent customer service and leave such a positive impression.
We’ll make sure your kind words are passed along to the team members who assisted you; they will be so happy to know their efforts made a difference. We always strive to go above and beyond for our customers, and hearing that we’ve succeeded in your case reminds us why we do what we do.
Your support and trust in us are deeply appreciated, and we couldn’t be more grateful to have you as part of the Zeus Labs community. We look forward to serving you again and continuing to provide you with the best possible experience every time.
With heartfelt thanks,
Zeus Labs Team
I wish I could give no stars they don’t…
I wish I could give no stars they don’t deserve any. I ordered gummies one time and never asked for a membership they have charged me several times and I didn’t notice until today. I want a full refund if every time I was charged a fee I didn’t ask for. Gummies were 17 but I’m giving you 90 for what. Are you freaking kidding me. This is a legit scam. The gummies do nothing. It’s a scam to charge and on going rate
30 août 2025
Avis spontané
Réponse de Zeuslabs
Hi Feaster,
Thank you for reaching out and sharing your experience with us. We’re very sorry for the difficulties you’ve encountered, and we’d like to resolve this for you as quickly as possible.
Could you kindly provide us with your order number along with the email address or phone number used at checkout? This will help us quickly locate your order, review the charges, and follow up with a solution.
We sincerely regret that your experience with Zeus Labs has not met expectations. Your feedback is important to us, and we’re committed to improving so we can better serve you moving forward.
Best regards,
Zeus Labs
I received my order in a timely manner
I received my order in a timely manner, but was charged twice, July & August $29.99 plus the Additional 29.99 for the product. I didn't recognize this being a membership forced upon me & I do not want nor did I authorize this membership!😡😡😡😡😡Cancel & refund my money please, you canceled my first attempt to buy this product in June without any refund or explanation! What is wrong with you people?🤡😡🤡📚🤡
26 août 2025
Avis spontané
Réponse de Zeuslabs
Hi Sharmah,
We sincerely apologize for any confusion or frustration you’ve experienced.
We’ve processed a refund for the pending charge of $29.99 on August 29th, which should reflect in your account shortly depending on your bank or card provider’s processing time.
When you placed your order, it also included enrollment in our subscription program, as stated on our website. This program helps us keep our prices below cost while also covering free shipping on every order. As a member, you’re able to place unlimited orders each month at these discounted rates, which allows us to continue offering premium products at affordable prices.
We truly appreciate your feedback and the opportunity to clarify this. Please know that we’re always here to help if you have any other questions or concerns.
Kind regards,
Zeus Labs
It's a scam to charge you $29.99
It's a scam to charge you $29.99, a subscription fee for nothing in return, and you're automatically signed up if you purchase anything. I was charged twice and have emailed them for a refund. If I don't receive a refund, I'll do a charge back and report them to their state attorney general, bbb, etc.
30 juillet 2025
Avis spontané
Réponse de Zeuslabs
Hi Kimberly,
Thank you for your message and for sharing your concerns. I sincerely apologize for any confusion or frustration this situation has caused.
I completely understand how unexpected charges can be upsetting. As you requested, we’ve processed a full refund of $59.98 for both the July and August membership fees. The funds should be returned to your original payment method within 3–5 business days, depending on your bank or card provider. Your subscription has also been canceled, so you won’t see any further charges.
For clarity, when you placed your order, it included enrollment in our subscription program, which is outlined on our website at checkout. This membership allows us to continue offering products at prices below our cost while still providing free shipping on all orders. Members are able to place unlimited orders each month at these discounted prices.
We truly appreciate your feedback and will use it to improve how we communicate our subscription program moving forward. If you have any other questions or need further assistance, please don’t hesitate to reach out — we want to make sure you feel fully supported.
Kind regards,
Zeus Labs
Really wish I would have looked at…
Really wish I would have looked at these reviews, I am now going through a mess trying to close my card, dispute the charges and have to set up a new online login.
This is so frustrating!!!
29 août 2025
Avis spontané
Réponse de Zeuslabs
Hi Julia,
We’re so sorry for the stress and inconvenience this has caused. We completely understand how frustrating it must have been to deal with, and please know we take situations like this very seriously.
We’ve already processed a full refund for your order, and the funds should be back in your account soon. The exact timing depends on your bank or card provider, but we’ll also be monitoring it from our side to ensure everything goes through without issue.
Your feedback is truly valuable to us. It helps us see where we need to do better, and we’re committed to improving so experiences like this don’t happen again. If there’s anything more we can do to help make this right, please don’t hesitate to reach out.
Kind regards,
Zeus Labs
Réponse de Zeuslabs
Hi Keasia,
Thank you for getting in touch and sharing your experience with us. We’re truly sorry to hear about the trouble you’ve run into, and we want to make this right as quickly as possible.
To help us resolve this for you, could you please provide your order number along with the email address or phone number you used at checkout? This will allow us to quickly locate your order, review the charges, and get back to you with a solution.
We deeply regret that your experience with Zeus Labs hasn’t met expectations. Your feedback is incredibly valuable, and we’re committed to learning from it so we can serve you better moving forward.
Warm regards,
Zeus Labs
I too was scammed the $29.99 monthly…
I too was scammed the $29.99 monthly for absolutely nothing! I’m at the bank now to dispute the charges which ive incurred since March!!
BEWARE THIS SCAM COMPANY
26 août 2025
Avis spontané
Réponse de Zeuslabs
Hi Danielle,
Thank you for reaching out and letting us know about your experience. We’re really sorry to hear this and want to make things right as quickly as possible.
To help us look into this, could you share your order number along with the email or phone number you used at checkout? This will allow us to locate your order in our system, review the charges, and work toward a quick resolution.
We truly regret that your experience with Zeus Labs didn’t meet expectations. Your feedback means a lot to us, and we’ll use it to keep improving so we can serve you better moving forward.
Warm regards,
Zeus Labs
I won’t buy again.
I bought one time, it was buy two get two free. This was in June. A week later I got charged another $29.99 and have since been charged two more times and never received any more gummies. At this point I don’t want more gummies. I want my money back. Hopefully I can get ahold of someone soon.
25 juin 2025
Avis spontané
Réponse de Zeuslabs
Hi Kristen,
We’re very sorry for the frustration and inconvenience this has caused, and we completely understand how disappointing this must have been for you.
We’ve processed a full refund for your subscription, including the July and August charges totaling $59.98. The refund should appear in your account soon, depending on your bank or card provider’s processing time.
We sincerely apologize for the delay, confusion, and the overall experience. This isn’t the level of service we strive to provide, and we truly appreciate you bringing it to our attention so we can improve moving forward.
Your feedback is very important to us, and we’ll use it to continue improving our products and services with the goal of serving you better in the future. If there’s anything else we can do to help, please don’t hesitate to let us know.
Kind regards,
Zeus Labs
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