Contraty to the negative reviews here, I have found the service incredibly good! I had a problem with a delivery recently which was resolved promptly, without any hassle. Very competitive pric... Voir plus
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I' ve found zooplus to be generally competitive but in the last year the prices have kept going up .my dog food , 12 tins , usually costs 56 euro , increased in 1 day , to 64 euro .zooplus cited suppl... Voir plus
L'entreprise a répondu
Parcel shipping a disaster, kept saying out for delivery and no attempt made, delivery company said they had given driver too much to do, then next day lied and said no one in when i have camera cover... Voir plus
L'entreprise a répondu
Not only their delivery service is slow, but their customer service is also incredibly bad. Tried calling them just to learn their call center is not working at the moment. I have emailed them and... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Coordonnées de contact
Irlande
- zooplus.ie
2,4
Bas
923 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Delivery Scammers
I used to like zooplus as they were reliable.
Since they changed their delivery partner to GLS they are no longer fit for purpose.
Orders taking weeks sometimes months to arrive.
Zooplus continue to ignore their customers complaints about this situation and give you lame excuses like ‘the weather’
I made my last order on 04th January 2026 - contacted zooplus 3 times - still have not received my order:
I give up
Will never shop with zooplus again
22 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi MCD,
Thank you for taking the time to share your experience, and I’m really sorry to read how much trouble you’ve had with your recent order.
Most of all, I’m truly sorry that our communication hasn’t helped reassure you. And it would be great if you could very kindly allow us to put things right for you.
I wasn’t able to locate your details in our system based on what’s written here, so I’m unable to look into the specifics of your order from this public space. Please, if you could very kindly reach out to the team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and mention your review so we can pick it up straightaway. Sharing your order/customer number here is also safe if that’s easier.
Thank you again.
Would not recommend
I placed an order in December. Delivery is 4-6 working days. Order took 3 weeks to be delivered. My dog with a severe allergy was without the correct food as a result. Part of the order was also missing. GLS left the dog food at the door with the cardboard boxes burst open and no one was home to receive the order. I contacted Zooplus to escalate and they never responded. I did get a refund issued for the missing item, but no response or apology in relation to the delays and damaged goods. Would not recommend.
10 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Harley,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the delay and the condition in which your order was delivered — I completely understand how stressful this must have been, especially with a dog that has severe allergies.
Above all, I'm very surprised to learn that our assistance has not met your expectations and it would be great if we could rectify that.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication, and reference your review, we’ll prioritise investigating what went wrong and work on a proper solution for you. Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you.
Long wait times, but really good overall experience
It took over a month for my delivery to arrive, and I hadn't realised that my next order had already been sent. These were new food products for my dog and they were making her very sick. I emailed customer service to find out if there was any way that they could cancel my order, and in fairness, I received prompt reply, saying that it had already been sent, but that they would refund me, and asked me to donate the delivery, which I did to my local blue cross. As others have mentioned, they really turned a bad experience into a good one, and I've been recommending them to a lot of people since. I think they may need to change their courier.
7 janvier 2026
Avis spontané
Réponse de zooplus.ie
Thank you so much, Jacqueline.
I’m really glad our team was able to step in quickly when the new food didn’t agree with your dog, and that the refund-and-donate solution helped turn things around for you. It’s lovely to hear you supported your local Blue Cross with the order — that was incredibly kind of you.
We truly appreciate your trust, your patience through the delay, and the fact you’ve been recommending us to others. Feedback like yours really helps us improve, and we’ll certainly keep working on the courier side.
Thanks again for sharing your experience.
not to believe in delivery days
YOU PROMISE DELIVERY WITHIN 5-6 BUSINESS DAYS, BUT THAT'S NOT THE CASE
19 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Sanita,
Thank you very much for taking the time to share your feedback with us and sorry you might be experiencing delays with your latest delivery.
Indeed, as per our information here - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - our deliveries require 3-6 working days, though unforeseen circumstances may affect that timescale.
Any issues, we recommend to always kindly try and get in touch with our support team - https://www.zooplus.ie/contact_form/ - as that is the best, in fact the only, way to allow us to assist you.
As I have found your details in our system using your name and surname as shown here, and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for your patience.
Hi I start order from zooplus many…
Hi I start order from zooplus many years ago like 9 ..everything it’s coming in perfect condition and it used to be everything perfect when it used to be deliver by DPD they were always coming in time but lately my only problem is they are always delay with my cat food even though I order in time I calculate everything the food comes a bit later than it used to be but other than that everything it’s perfect..!
2 janvier 2026
Avis spontané
Réponse de zooplus.ie
Thank you so much, Ioana, for taking the time to share your experience.
I’m really glad everything has consistently arrived in perfect condition over the years. I do appreciate you highlighting the recent delays — I know how important timely cat‑food deliveries are, especially when you plan ahead. We’ll keep doing our best to improve this for you.
One thing I would recommend is to explore our subscription - https://www.zooplus.ie/autoshipment/central-hub - free to set up, saves you money, and, above all, it places your order for you so that you can tackle possible delays with that.
Thanks again for your trust and for staying with us all these years. Your kind words mean a great deal.
Company let down by terrible delivery times.
Very disappointed with delivery times to Ireland. I’ve been using Zooplus for about a year and times are getting worse. Latest order placed on 5th January has still not arrived. There is no excuse for this as we are all in the EU. Purchases I make from other EU countries arrive is days not weeks.
18 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Frank,
Thank you for sharing your feedback.
I completely understand your frustration with the extended delivery times to Ireland, especially when you’ve been a loyal customer for a yea
Your comments are very important, and I’ll make sure they’re passed on internally so we can review our logistics and courier processes for Ireland to improve reliability.
I’ve checked and confirmed your details in our system, so we’d really like the chance to make this right. As I can see you have very kindly contacted our customer care team already, we will keep our communication ongoing there, also because for security and privacy reasons we cannot assist you publicly here.
Thank you again for bringing this to our attention.
I came here to file a complaint and to…
The fact that they are still using GLS for deliveries means that even with so many complaints, they still haven't taken any action.
I came here to file a complaint and to my surprise, this company's rating is 2.3.
Quite fair for the poor service provided. Avoid them.
12 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Mr Silva,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and the frustration caused by delivery issues.
Reliable delivery is clearly a priority for us, as that affects our reputation, and let me reassure you that we are working with our partners to ensure that yours and your fellow zooplus' customers' expectations are met.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication you might have already had with us, and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you.
Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you again for bringing this to our attention — your feedback helps us improve, and I hope we can restore your confidence in our service.
It takes more than two weeks to deliver…
It takes more than two weeks to deliver the order. They send an email saying it will be delivered within a certain timeframe, but they don't meet it. Terrible logistics service, I do not recommend them.
16 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Lais,
Thank you for sharing your feedback. I’m really sorry to hear about the delay with your order — waiting more than two weeks when you’ve been given a specific timeframe is understandably frustrating, and I completely appreciate how disappointing this must feel.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any conversation you might have had with our support team, and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you.
Alternatively, sharing your order/customer number here would help us identify your account safely.
Thank you.
Réponse de zooplus.ie
Thank you so much for taking the time to leave this lovely feedback. I’m really pleased everything arrived safely and that you’re happy with the quality. We truly appreciate your trust and your kind words — it means a great deal to us.
Awful customer service, faulty product
After paying for a self cleaning litter box worth about 350 euro, the product arrived with no plug! I called Zooplus and the offered resolution was 25 to go and buy my own - the adapter is very specific so now I’m left with a product that doesn’t work and a search on my hands. Spend your money elsewhere, this company are sub par with poor customer service.
14 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Trish,
Thank you for sharing your feedback. I’m really sorry to hear about the experience you’ve had with your recent order — receiving a high-value product without a crucial component is incredibly frustrating, and I completely understand how disappointing this must be.
I am very surprised that you were offered that resolution, and I regret that this has left you with a product you can’t use and the added stress of trying to source a specific adapter yourself.
I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing communication, and reference your review, we’ll prioritise investigating this and work on a proper solution for you.
Alternatively, sharing your order or customer number here would help us identify your account safely.
I very much appreciate your help to allow us to rectify things for you.
Delivery is shocking I placed an order…
Delivery is shocking I placed an order recently and took 4 weeks for it to be delivered. Is this going to be the way going forward. My cat needs specialised food and waiting a month is not acceptable. Gls are shocking, if zooplus want to keep customers they should change courier. Zooplus don't seem to care about the issue
28 novembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Niamh,
Thank you very much for sharing your feedback with us, and I am so sorry to hear about the delay experienced with your last delivery.
I was able to find your account in our system using your details as shown here, and I am glad to see that you have contacted our support team to request assistance - that's exactly what we always recommend to do as we are not able to assist you publicly here on Trustpilot due to privacy and security reasons.
If you have not received a response that meets your expectations, please, if you could very kindly follow up on that, mentioning your Trustpilot review so that we can correctly prioritise it, and we will further investigate for you.
More importantly, let me reassure you that your feedback has been taken on board and we work our hardest every day to ensure that your expectations are met.
Thank you for your patience.
First order, positive experience
It was the first time I have ordered dog food from Zooplus. I just read the reviews here after I have placed my order, so I was kind of prepared for a longer delivery time. After a week I have sent a mail to customer service yesterday. They couldn't confirm the exact delivery date, but I got a response quickly.
For a surprise GLS sent a delivery notification this morning, and it was delivered later today, so I have received my order in 8 days.
12 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Rita, thanks for giving us a go on your first order and for your patience while it made its way to you—delighted it arrived and that our team could help along the way. We really appreciate you spreading the word.
Taking too long
I used to love Zooplus and still appreciate that I can find products that I cannot get elsewhere, such as calming cat food and pheromones. But whereas an order used to arrive within days, it is now taking weeks. It is unpredictable and that's not acceptable.
9 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Daria,
Thank you so much for sharing your feedback with us and sorry you have experienced delay with your last delivery - I hear what you are saying, particularly because of the specialist products that you are after.
I have found your account in our system using your details as shown here and I can see that you have kindly got in touch with our customer care team - thank you for doing that, as that's our official and only way to assist you.
We will follow up through our official channels, and thank you again for your patience.
ZooPlus is not working in Ireland
Have to echo the comments here about the terrible delivery service, lack of order tracking capability and poor customer service. We ordered on the 4th, its now the 10th and no sign of our order, or any communication about expected delivery date/time. We've now run out of the specialist food for our dog, and have to find a vet today for an (expensive) emergency supply. ZooPlus is not working in Ireland.
10 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Conor,
Thank you for sharing your experience, and I’m truly sorry to hear about the delay and lack of communication regarding your order. I completely understand how stressful it must be and it very much surprises me to hear that your request for assistance did not meet your expectations.
I’ve checked, and I wasn’t able to locate your details in our system based on the information provided here. For privacy reasons, I can’t resolve this publicly, but if you could kindly reach out to our customer care team via https://www.zooplus.ie/contact_form/ or follow up on any existing email and reference your review, we’ll prioritise investigating what went wrong and work on a solution for you. Alternatively, sharing your customer/order number here would help us identify your account safely.
Thank you very much.
After reading all reviews I was a bit…
After reading all reviews I was a bit sceptical whether my order placed on 1st of January will be delayed considering some people are waiting for a month or more.
But it arrived within a week.I.was very happy.All arrived perfect 👍
9 janvier 2026
Avis spontané
Réponse de zooplus.ie
Brilliant news, Tea—we’re chuffed your New Year’s order arrived within the week. Thanks so much for your trust and for sharing a positive experience with others.
GLS delivery experience is really bad.
GLS delivery experience is really bad.
They use GLS for delivery. Typically stuff gets delayed by about 2 weeks when I order from them. This time round, I've been waiting over a month and still no sign of the pet food I ordered.
9 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi KO,
Thank you for sharing your feedback. I’m really sorry to hear about the delay and the poor experience with the delivery of your latest order — waiting over a month for pet food is understandably frustrating, especially when you rely on timely deliveries for your pet’s wellbeing.
I wasn’t able to locate your account details from the information provided here, and for privacy reasons, I can’t resolve individual cases on Trustpilot. It would be amazing to have your help to review this further: please, if you could kindly contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any previous correspondence, and reference your review. If you prefer, you can share your customer/order ID here, which is safe to do, and I’ll make sure your case is prioritised.
Thank you again for taking the time to write this — I truly hope we can make things right and restore your confidence in us.
Worst company with abysmal customer service
I ordered over 200 euros worth of dog food which was never delivered. GLS was the courier and they sent me a meaningless email when I followed it up and told me to talk to zooplus. All I got from zooplus was an automated email telling me to check with the neighbors. I will never use this company or GLS again they have lost a customer for good.
9 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Martin,
Thank you very much for sharing your feedback with us, and sorry for the experience you had with your last delivery.
I would also like to apologise for not meeting your expectations with our assistance to you.
As I have found your details in our system and since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for your patience.
Delivery delay....again
I can't see a way to rate this company as zero stars, otherwise I would have. My repeat order of 20th December 2025 has still not arrived. Despite numerous attempts to contact Zooplus by phone and e-mail I have not had a reply. Ticket numbers are piling up all promising a response within 24 hours. GLS carrier are hopeless, all past deliveries have been very late but this is the worst.
8 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Carol,
Thank you ever so much for sharing your feedback with us, and sorry you are reporting poor experience with your latest delivery.
I am very surprised that you are also reporting failed attempts to contact us - upon testing both our email form as well as our phone lines, all seems to be in correct working order.
In any case, please, if you could very kindly try again and mention your review here so that we can correctly prioritise your query (we cannot assist you publicly here on Trustpilot for security and privacy reasons), that would be great.
Alternatively, please, if you can share your customer/order ID so that we can retrieve your details with those and communicate via our official channels, that would work too and it's a safe thing to do.
Thank you.
Delivery Service
Delivery is the only issue, It's taking weeks instead of days .
7 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi KK,
Thank you so much for taking the time to share your feedback with us and, above all, to confirm your order ID.
I was able to find your account in our system and I can see you have kindly been in touch with our customer care team which I very much appreciate, thank you.
We will continue with our communication with you via our official channels.
Thank you.
Very disappointed with Zooplus.ie…
Very disappointed with Zooplus.ie delivery times and lack of communication. I placed my order over two weeks ago, and I still have no clear update on when it will arrive. There is no proper follow-up on the delivery status, which is extremely frustrating.
I am now genuinely worried that my cat’s food will run out before the order arrives. This should never happen when ordering essential pet supplies.
I have been a customer for over a year, but unfortunately the service seems to be getting worse, not better — both in terms of delivery times and customer communication. Waiting more than two weeks with no clear information on when the order will arrive is unacceptable.
I really hope Zooplus improves its delivery reliability and customer updates, as this experience has been very disappointing.
7 janvier 2026
Avis spontané
Réponse de zooplus.ie
Hi Ana,
Thank you very much for taking the time to share your feedback with us, and sorry you are experiencing delays with the delivery of your last order.
We cannot assist you publicly on this platform for security and privacy reasons, and, having found your details in our system, we will communicate with you via our official channels.
Thank you very much.
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