⁸I ordered gastrointestinal dog food both wet and dry and a 7kg bag of ordinary kibble for my 2 dogs. Both have dodgy stomachs and cannot change food without dire consequences in the house! The order... Voir plus
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12 days after I ordered cat food I get a long email cancelling many items. The website said 1-3 days delivery for all of them. Misleading ! That means I wasted time twice: placing the order and then... Voir plus
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... Voir plus
L'entreprise a répondu
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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Went in to get dog food and left…
Went in to get dog food and left standing at the counter for over 10 minutes while girl who saw me standing at counter stayed chatting with another customer, I just walked out and left my items on the counter
28 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Kevin O'Mara,
Thank you for taking the time to share your experience and for bringing this to our attention. We appreciate your feedback, as it helps us improve.
We're sorry to hear that your visit did not meet your expectations.
To allow us to review this matter further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483.
If you would prefer a call-back, please provide your phone number and two suitable time slots.
Thank you in advance for your assistance.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
12 days after I ordered cat food I get…
12 days after I ordered cat food I get a long email cancelling many items. The website said 1-3 days delivery for all of them. Misleading ! That means I wasted time twice: placing the order and then waiting and I won’t do that again.
2. Terrible Communication: Idon’t know if they cancelled all the items, or just most of them… at least add a list of what is left in the order because I still need cat food.
22 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Linda,
Thank you for contacting us. I am very sorry for the frustration and inconvenience caused by your recent order.
We completely understand your disappointment. You placed your order based on the 1–3 day delivery timeframe shown on our website. We sincerely apologise that your experience did not meet the service you expected from us.
We also apologise for the lack of clarity regarding which items were cancelled. You should have received clear information about the status of each item.
Please accept our sincere apologies for the inconvenience and disappointment caused.
We take your feedback regarding both the delivery information and communication seriously . We would like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number or let us know your phone number, so that we can call you.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Very easy to order on the website and…
Very easy to order on the website and delivery was very prompt
16 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Sir/Madam,
Thank you for your kind feedback! We’re delighted to hear that you found our website easy to use and that your order arrived promptly. We truly appreciate your support and hope to serve you again soon!
If there is anything else we can do for you, feel free to contact us at at online-shopping@maxizoo.ie or +35 321 601 94 83.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
I ordered gastrointestinal dog food…
⁸I ordered gastrointestinal dog food both wet and dry and a 7kg bag of ordinary kibble for my 2 dogs. Both have dodgy stomachs and cannot change food without dire consequences in the house! The order was placed on the 27th of August and I was due to fly to London on the 3rd Sept which should have been enough time for the order to arrive, but it didn't. So my son drove to Maxi Zoo store to buy everything again for the kennels. When the order finally arrived (after I had returned from my holiday) the wet food was a low fat variety and not what I ordered. I'll just drive to the store in future but as in the past, there's no guarantee that their most important food for dogs with medical issues will even be available.
24 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Shelley Keary,
Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience and stress caused by the delay and the incorrect wet food supplied. We understand how important the correct food is for your dog’s health, especially when they have a sensitive stomach.
We appreciate you bringing these concerns to our attention. We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number.
If you would prefer a call-back, please let us know your phone number and two suitable time slots, and we'll be happy to arrange this.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Online Order Cancelled
Online order placed 11 September 2026. Email received on the 16 September stating ‘some products from your recent order are currently out of stock, and we do not have a confirmed restock date from our supplier.’ I thought it was strange as the items were ‘new in’ for Halloween, checked the website and they were available to buy, contacted customer care to state this and got a reply stating the same as the email. Today, 18 September, I have received an email to state none of the products in my order are available and it will be cancelled. However, again all items are still live on the website available to purchase. So it took 7 days to state the order would be cancelled even though all items are on the website and ive to wait 5-7 days for a refund. Ill be taking my business back to Zooplus, dont waste your time with this company.
11 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Sir/Madam,
Thank you for your feedback.
We sincerely apologise for the frustration and inconvenience caused by the cancellation of your order and the delay in receiving an update. Due to an unexpectedly high volume of orders, we have experienced technical issues with our warehouse and website, which we are already working to resolve. We understand how disappointing it is to see products still showing as available online.
We are continuously improving our processes and increasing our capacity to serve you more efficiently and maintain the service you expect. Your full refund will be issued within 7 working days.
We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number .
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Found the staff at my local stores very…
Found the staff at my local stores very friendly and the food is generally well priced. However, I would like to see more freeze and air dried kibble as they do not stock the good quality
14 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Daithi,
Thank you for taking the time to share your experience and for your kind words about our friendly store teams and competitive pricing. We truly appreciate your feedback.
We're pleased to hear about your positive experiences, and we also value your suggestion regarding a wider range of freeze-dried and air-dried kibble options. Your feedback helps us improve, and we will share it with the relevant team for review.
If you would like to discuss your suggestion further, please feel free to contact us at online-shopping@maxizoo.ie or +35 321 601 94 83.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Liars
I ordered a keep sale item to take my dog’s paw prints before he passes away which is likely to happen soon. Order was placed on 05/09/26. I ordered from maxi zoo as their website claims order will be delivered in 3 days. 8 days later and there is no status update on my order but maxi zoo has my money.
It is not good enough to have lies on their website especially when many people are likely buying essential items for their pets such as food.
I now need to spend time finding a different retailer and spend more money and there’s a chance the dog will die before that. So thanks maxi zoo you shower of liars.
My order number is 1532467722. Please contact me directly to update me as you have my contact details on my order.
5 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Customer,
We are very sorry to hear about the delay of your order, especially given the circumstances you described. We have located your order and shared your feedback with the relevant team for urgent review.
As requested in your review, we will also contact you directly regarding your order 1532467722.
Should you need any further assistance, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
I ordered 4 weeks ago and still nothing…
I ordered 4 weeks ago and still nothing has arrived… after 1 week I was told one of the items was out of stock and then a week later I was told another item was out of stock and I’ve tried to just cancel the order for a refund but i can’t and I still haven’t gotten the money back from the out of stock items…
13 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Holly McKnight,
Thank you for taking the time to share your experience and bring this to our attention. We truly appreciate your feedback, as it helps us improve our service.
We are very sorry to hear about the delay with your order and the frustration caused by being informed about out-of-stock items at different stages of the process, as well as the difficulties you experienced when trying to cancel your order.
We have shared your feedback with the relevant team for review. If you would like us to investigate your case further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number. We would also be happy to arrange a call-back; simply provide your phone number and two suitable time slots.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Terrible customer service
Terrible customer service. Do not order online. Probably you’ll never receive the order.
31 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Ms./Mr. Y. Bek,
Thank you for taking the time to share your feedback with us. We are sorry to hear that your experience with our online service left you disappointed.
We understand how frustrating this experience must have been. Unfortunately, due to an exceptionally high volume of orders in recent weeks, we have experienced delays in processing and dispatching some orders. We sincerely apologise for any inconvenience this may have caused.
As we are unable to identify your order from your review, we would appreciate the opportunity to look into this matter further. Please contact us at online-shopping@maxizoo.ie or +353 21 601 9483 and provide your order number. If you would prefer a call-back, please share your phone number and two suitable time slots, and we will be happy to contact you.
Thank you for bringing this to our attention. We take all customer feedback seriously and will review the concerns raised.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
grooming
My partner brought our Springer Spaniel into the Drogheda store today for a full groom. We asked for a tight trim and specifically said not to cut off her fringe.
We were honestly in shock when we collected her. She had been completely shaved, including her ears and whiskers. A good trim would have been absolutely fine but they have taken off so much more than we asked for and her fringe is completely gone. Her nails weren’t trimmed either.
My partner definitely did not ask for her to be shaved this short. If there was a reason they felt she needed to be shaved, I would have expected them to let us know first.
I really don’t like leaving bad reviews but I’m just so upset with the whole experience. €60 for a groom that was nothing like what we asked for and her nails weren’t even done. Definitely would not recommend the grooming service.
8 septembre 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Niamh McHugh,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it helps us improve the service we provide to both our customers and their pets.
We're sorry to hear that your dog's grooming appointment at our Drogheda store did not meet your expectations. We understand how disappointing this must have been, especially after clearly discussing your preferences in advance.
Please be assured that we have shared your feedback with the Store Manager and the grooming team so that the matter can be reviewed internally and appropriate follow-up actions can be taken.
If you would like us to investigate this further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting any relevant details. We would also be happy to arrange a call-back. If preferred, please provide your phone number and two suitable time slots.
We sincerely apologise for your experience.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Order placed over 8 days ago and no…
Update: as you can see from there reply it’s either warehouse issues or large volumes of orders. I would avoid this company at all costs. Order placed over 8 days ago and no sign of delivery even though they claim 2-3 day delivery. Emailed them, and they replied with the same lies I'm seeing they seem to repeat to every customer, like warehouse or stock issues. They have cancelled two of my products today and still no delivery in sight. At this point this has to be the standard way they operate, which is fraudulent. This is my second time buying from them and it was the same the first aswell fair to say there won’t be a third. Submitting a chargeback claim with my bank by the end of the week if the refund is not there
24 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Christine,
Thank you for taking the time to leave a review. We are sorry to learn that your recent experience has caused such frustration and has impacted your confidence in our service.
Please accept our sincere apologies for the delay and the cancellation of two items from your order. We understand how disappointing this must be, particularly as this is not the first time you have experienced delays with us.
After reviewing the matter, we can confirm that your order has been affected by operational issues within our warehouse. We understand that this is frustrating and falls short of the service you expected from us. Your feedback has been shared with the relevant teams and is currently being reviewed internally.
If you would like us to investigate your order further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number and, if available, your ticket number. We would also be happy to arrange a call-back if you provide your phone number and two suitable time slots.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
Fraudulent company
Order placed 20/08. It is now 30/08 and not a single update, even though they claim 2-3 day delivery. Emailed them, and they replied with the same lies I'm seeing they seem to repeat to every customer, like warehouse or stock issues. At this point this has to be the standard way they operate, which is fraudulent. Submitting a chargeback claim with my bank by the end of the week if the refund is not there.
20 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Aidan Egan,
Thank you for taking the time to share your experience and for bringing this to our attention. We appreciate your feedback, as it helps us improve our service.
We are sorry to hear about the delay with your order placed on 20 August. We understand your frustration that your order did not arrive as quickly as you expected.
After reviewing the matter, we can confirm that the delay is related to an issue at our warehouse, which has affected the processing of your order. We would like to assure you that the information provided by our Customer Service team reflects the updates we receive from the relevant departments.
Your feedback has been shared internally, and the matter is being reviewed.
If you would like us to investigate your specific order further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483 and provide your order number. We would also be happy to arrange a call-back if you share your phone number and two suitable time slots.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
They’re getting worse
Made an online order on 19th August, didn’t receive any notification of shipping so followed up yesterday, received an email apologising and told there were warehouse delays, was given a €10 voucher! Checked my maxi zoo account today for an update and the order is cancelled, I haven’t received an email or confirmation that a refund is being processed; their customer service is honestly the worst!
28 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Sarah Arrowsmith,
Thank you for taking the time to share your experience and bring this matter to our attention. Your feedback is very important to us and helps us improve our service.
We're sorry to hear about the issues you experienced with your recent order.
After reviewing the case, I can confirm that your order was delayed due to warehouse issues and, unfortunately, one of the items was later found to be unavailable, resulting in the partial cancellation of the order.
We also understand your frustration at not receiving timely updates regarding the cancellation and refund.
Your feedback has been shared with the relevant department for review.
If you would like us to look into your case further, please contact us at online-shopping@maxizoo.ie or +353 21 601 94 83 with your order number.
We would also be happy to arrange a call-back if you provide your phone number and two suitable time slots.
I would like to sincerely apologise for the inconvenience caused.
Kind regards,
Letizia
Your Maxi Zoo Customer Service
AWOID ORDER ONLINE !!!
AWOID ORDER ONLINE !!!!
I try order for my Rabbit food and hay cuz I was running low and dont have chance to travel to another city to get it so I ordered online cuz delivery 1-3 working days looks good on Page !!!!
Well no ordered Tuesday morning currently is saturday and nothing happened I contact them via email thursday been told they have warehouse issue and bla bla by Tibor and I realised same thing happend years back when I try order food for my rabbit and dame thing happened got same email by Tibor about warehouse problems really ??
So Awoid online shopping by maxi zoo only if you have time to wait for your food othervise your pets will be starwing till you get some food from maxi zoo.
AwOID !!!!!!!!!!!!!!!!!!!!!
18 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Saymona,
Thank you for taking the time to share your experience. We are very sorry to hear about the delay with your order and understand how frustrating this must be, especially when purchasing essential food and hay for your rabbit.
We sincerely apologize for the inconvenience caused. Unfortunately, we have recently experienced operational challenges in our warehouse which have affected the processing of some orders. We understand that this explanation does not lessen the impact on you, and we regret that your expectations were not met.
Please be assured that we take your feedback seriously and are continuously working to improve our service and prevent similar delays in the future.
If your order has still not arrived, please contact our customer service team with your order number so that we can review the status of your shipment and assist you further. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number.
Once again, we apologize for the inconvenience and thank you for your patience and understanding.
Kind regards
Franziska
Your Maxi Zoo Customer Service
My order arrived promptly and all items…
My order arrived promptly and all items were correct. I am very satisfied. I use regularly and recommend. My last order had incorrect items but customer service resolved the issue satisfactorily
13 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Joanna Clarke,
Thank you for your kind words! We’re happy to hear that you’re satisfied with our service and that we were able to resolve the issue for you. If there’s anything else we can help you with, please don’t hesitate to let us know.
Thank you.
Kind regards,
Tibor
Maxi Zoo Customer Service
I am a very regular customer at Maxi…
I am a very regular customer at Maxi Zoo leopardstown with my little dog Minnie. I have always found the staff to be friendly and welcoming . After getting a new puppy (8 months old) I decided to get him groomed. Rachel the groomer was very nice & actually gave me a cancellation appointment.
I received a call to pick up Teddy and was told that Teddy had been very difficult and that they could only groom his body but couldn't complete his legs, face, tail or eyes ! To my surprise when I went up to collect him their was a manager called Leanne at the desk. She told me I should have gotten a puppy appointment before grooming (this was never explained to me on making the appointment). She suggested making an appointment for wash & blow dry in 2 weeks & then again two weeks after. Why would I do that when my dog didn't even get half a groom ! I felt she was quite abrupt and as a very frequent customer I was surprised by her tone. I was also charged FULL price for a partial groom !
Sorry Maxi Zoo but I will no longer be returning as feel a manager should have excellent customer service skills but alas this was not the case !
13 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Customer,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you and Teddy had during his grooming appointment. We’re sorry that the puppy grooming requirements were not clearly explained beforehand and that you felt uncomfortable with the communication on the day. We also understand your disappointment regarding the charge for a partial groom.
We appreciate you bringing these concerns to our attention. We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your details and, if available, your ticket number.
If you would prefer a call-back, please let us know your phone number and two suitable time slots, and we'll be happy to arrange this.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Outstanding Customer Service – A Wonderful Team
I cannot speak highly enough of the team at Maxi Zoo. The level of customer service I consistently receive is exceptional, from management right through to every member of the retail team.
The staff are incredibly professional, knowledgeable and genuinely helpful. They are always happy to offer advice, take the time to help me find the right products, and make returns or exchanges completely straightforward whenever necessary.
What makes this store particularly special, however, is the warmth of the staff. They are always friendly and welcoming and genuinely look forward to seeing my little dog when we come in. If I arrive without him, they immediately ask where he is and tell me they miss seeing him! That personal touch means a great deal and makes every visit such a positive experience.
Excellent customer service starts with good management, and that is very evident in this store. There is a consistently welcoming, respectful and helpful atmosphere throughout the entire team.
A huge thank you to the management and staff for the wonderful service you provide. It is an absolute pleasure to shop here, and I wouldn't hesitate to recommend this Maxi Zoo store Coolock
14 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Customer,
Thank you so much for your feedback. We’re delighted to hear that our team at Maxi Zoo Coolock consistently provides such a positive and welcoming experience.
Your kind words mean a great deal to the entire team, and we’re especially happy to hear that your little dog is part of the Maxi Zoo family.
Please let us know if there is anything we can help you with . You can contact us at online-shopping@maxizoo.ie or feel free to make a call +353 21 601 94 83.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
Same as many other customers here
Same as many other customers here. It says on the website that the package will be delivered in 1-3 days. I ordered on Sunday and it is currently Thursday. I rang their office today and I was told that they are currently having issues in their warehouse and that they will update me on Monday.
Maxizoo, remove your 1-3 day policy because its clearly not working. I now have to buy more pet food and I dont even know whether i will recieve the food i had ordered after calling your office.
13 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Conor,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about the delay with your order and completely understand how frustrating this must be, especially when you’re waiting for products for your pet. We’re currently experiencing delays due to an unexpectedly high volume of orders, and we sincerely apologise that this has affected your experience with us.
We’d really like the opportunity to look into your specific order and see how we can help.
Please contact our Customer Care team at online-shopping@maxizoo.ie or +35 321 601 94 83, ideally including your order number and ticket number if available. We’ll be happy to check the latest status of your order and provide you with a more specific update.
Once again, we’re sorry for the inconvenience and appreciate your patience and understanding.
Kind regards,
Franziska
Your Maxi Zoo Customer Service
better delivery in 2 dys rather large…
better delivery in 2 dys rather large box for 4pkts of worming tabs could have been put in a padded bag
6 août 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Linda,
Thank you for your review. We’re pleased to hear that your order arrived quickly and that you were happy with the delivery service.
We appreciate your feedback regarding the packaging. We understand your point that a smaller padded bag may have been more suitable for this order, and we will share your comments with our warehouse team.
Thank you again for your valuable feedback and for choosing to shop with us. We hope to have the opportunity to provide you with another great experience in the future.
Kind regards,
Johanna
Your Maxi Zoo Customer Service
I had the worst online shopping…
I had the worst online shopping experience with Maxi Zoo.
I placed two separate orders, a couple of days apart. While waiting for my deliveries, I never received any shipping confirmation, delay notification, or any other update. The only way I found out something was wrong was by logging into my Maxi Zoo account, where I discovered that **both orders had been cancelled** without any notice or explanation.
Two days later, I finally received an email saying that some of the products were out of stock. However, instead of cancelling the entire orders without informing me, they could have contacted me and asked whether I wanted to receive the remaining items or choose an alternative. That's what good customer service looks like.
I understand that they have had some special offers recently, but my orders were placed before those promotions, so that is not a valid excuse for such poor communication and service.
If you need pet supplies delivered reliably, I cannot recommend ordering from Maxi Zoo online. Cancelling paid orders without notifying customers and leaving them to discover it themselves is simply unacceptable. Based on my experience, I would not trust their online store again.
29 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Sir/Madam,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand how frustrating it must have been to discover that both of your orders had been cancelled without any direct notification.
We understand that this does not meet the level of communication you expected, and we sincerely apologize.
We would like the opportunity to review your case in detail and find a suitable solution.
As a gesture of goodwill, we would be pleased to offer you a €20 voucher for the online shop once you get in touch with us.
Please contact us directly by email at online-shopping@maxizoo.ie or +35 321 601 94 83, providing the order numbers and, if possible, the ticket number so that we can assist in a more suitable way.
We hope to hear from you soon so we can assist you personally.
Kind regards,
Johanna
Your Maxi Zoo Customer Service
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