⁸I ordered gastrointestinal dog food both wet and dry and a 7kg bag of ordinary kibble for my 2 dogs. Both have dodgy stomachs and cannot change food without dire consequences in the house! The order... Voir plus
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12 days after I ordered cat food I get a long email cancelling many items. The website said 1-3 days delivery for all of them. Misleading ! That means I wasted time twice: placing the order and then... Voir plus
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... Voir plus
L'entreprise a répondu
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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I have honestly never had an experience…
I have honestly never had an experience like this. I ordered items for delivery ( 3 in total). The delivery was 1 to 3 days. After 3 days 1 item was cancelled. Then 3 days later the 2nd. Finally on day 9 the final item cancelled. Multiple emails promised resolution. All items were available in stores. No reason, no rationale other than being told there was a system glitch. In the end had to go to a physical store to get my puppy food. Absolutely shocking experience. On top of this, coupon systems on app do not work.
30 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Gerard,
Thank you for taking the time to share your feedback. We're sorry to hear that your shopping experience did not meet your expectations and understand your disappointment.
We appreciate you bringing these concerns to our attention. We'd like to review the matter further and see how we can assist. Please contact us at online-shopping@maxizoo.ie or +35 321 601 94 83, including your order number and, if available, your ticket number.
If you would prefer a call-back, please let us know your phone number and two suitable time slots, and we'll be happy to arrange this.
Kind regards,
Tibor
Your Maxi Zoo Customer Service
I love the products of maxi zoo and was…
I love the products of maxi zoo and was excited to do a big order online of items I haven’t found in shops before, however when it arrived everything was thrown around a huge box with all individual boxes opened and bashed up. Disappointed that there isn’t better care taken with packaging when spending a lot of money on an order
23 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Niamh Lanigan,
Thank you for sharing your feedback. We are delighted to hear that you love Maxi Zoo products.
At the same time, we are sorry to learn that your order arrived in poor condition and that the packaging did not meet your expectations.
We understand your disappointment, and we agree that products should arrive in excellent condition.
We appreciate you bringing this to our attention. Your feedback will be shared with the relevant team to help us improve our packaging and handling processes.
Should you wish us to investigate this further, please contact us at online-shopping@maxizoo.ie or +353 21 601 9483, quoting your order number and, if available, your ticket number.
Thank you for your patience and understanding.
Kind regards,
Letizia
Your Maxi Zoo Customer Service Team
Réponse de MAXI ZOO IRELAND
Dear Alistair Martin,
Thank you very much for your kind words and positive feedback.
We are delighted to hear that you were satisfied with our service.
Positive feedback such as yours is always wonderful to receive, means a great deal to our team, and motivates us to continue providing the best possible service to our customers.
Thank you for choosing Maxi Zoo. We look forward to welcoming you back again soon.
Kind regards,
Letizia
Your Maxi Zoo Customer Service Team
Beware of certain batches of Select Gold cat food
I recently placed two orders with MaxiZoo. Delivery was fast but for some reason I wasn't notified on both occasions about dispatch or any delivery dates. Parcels just arrived without any notification.
I ordered amongst other things Select Gold cat food - sachets and tins. Two sachets of the 12 ordered were missing and the sachets were just thrown loosely in the box so I didn't notice at first. I decided not to make a fuss over them upon discovering they weren't there. My cat loved this food, until this batch.
He's not a fussy cat at all, but he struggled with with this food and then completely refused it. I noticed the two products had the same batch no. as the different food I bought for him from another shop and he refused that one too. It took me only few minutes to find lots of reports online from cat owners complaining about this specific factory and how their cats were getting sick after eating food made there. At least other pet food stores acknowledge there may be a problem with this batch and offer partial or full refund, MaxiZoo does not.
2 stars are because other branded food was still good.
14 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Aga,
Thank you for taking the time to share your feedback.
We are very sorry to hear about your experience and the concerns regarding the cat food you purchased. The quality and safety of our products are extremely important to us.
Please be assured that we have a dedicated specialist department responsible for investigating and reviewing product batches whenever quality concerns are reported.
To allow us to assist you more effectively, please contact us directly at online-shopping@maxizoo.ie, quoting your order number and ticket number.
Once we receive these details, we will be happy to investigate the batch in question and review your case further.
We also sincerely apologize for the missing items and the lack of delivery notifications. We understand how frustrating this can be and appreciate you bringing it to our attention.
We look forward to hearing from you and hope to resolve this matter as quickly as possible.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
p.p. Johanna
Your Maxi Zoo Customer Service
DO NOT ORDER!!!
DO NOT ORDER!!!
this is not an Irish website, products come from Germany and will not take 1-3 days as they state on their website.....
When you contact customer care (if they even bother to reply that is) they will LIE and tell you your parcel is with DPD , your parcel is not with DPD...... They will try to send you a credit note without telling you for an amount less than what you paid for the products!!
Avoid this company, you will regret it.
There are far better + Irish companies based in Ireland you can order from .
15 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear B. Byrne,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet your expectations.
We would like to sincerely apologise for the issues you experienced with your order and for the frustration and disappointment this has caused.
We would also like to clarify that our Customer Care team always aims to provide accurate information based on the latest updates available from our logistics partners.
Your order was dispatched from our warehouse in Cork in two separate parcels. Unfortunately, due to a technical error, one of these parcels was incorrectly returned to our warehouse. This subsequently resulted in a partial cancellation of your order.
Regarding the partial cancellation and refund, please be assured that any reimbursement issued is calculated strictly in accordance with the value of the affected item(s). If you believe there is any discrepancy, we would be more than happy to investigate the matter further and provide a detailed explanation.
To allow us to assist you more effectively, please contact us directly at online-shopping@maxizoo.ie, quoting your order number and ticket number.
Alternatively, you may reply to the email we have sent you if you would prefer a call back from our manager. In that case, please provide two suitable time slots, and we will do our best to arrange a call at a time that is convenient for you.
We value all customer feedback, as it helps us identify areas where we can improve our service. Once again, we sincerely apologise for the inconvenience and thank you for bringing your concerns to our attention.
Kind regards,
Johanna
Customer Service Team
Maxi Zoo Ireland
maxi zoo in Ashbourne
Went over to maxi zoo in Ashbourne to buy a dog bed, the sales girl Patricia was so very helpful and pleasant, she helped me fill out the app part in my phone to get my discount and I was very pleased. Such a nice young girl. She must be new because we get our dog food there and have never seen her before.
13 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Trina,
Thank you so much for taking the time to share your feedback about your recent visit to our Ashbourne store.
We are delighted to hear that Patricia provided such helpful and friendly service while assisting you with your dog bed purchase and helping you set up the app to receive your discount.
Going the extra mile to ensure our customers have a positive shopping experience is exactly the level of service we strive for.
We will be sure to pass your kind words on to Patricia and her store manager.
Thank you again for your lovely review and for choosing us for your pet's needs. We look forward to welcoming you and your dog back to our Ashbourne store again soon.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
p.p. Johanna
Your Maxi Zoo Customer Service
So impressed by the staff in Mullingar
So impressed by the staff in Mullingar, warm and caring experience when purchasing a hamster cage and then having to return it. Thanks so much guys, keep up the great work.
11 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Tracy,
Thank you so much for your review.
We're delighted to hear that our team provided you with a warm and caring experience, both when purchasing your hamster cage and when you needed to return it.
Your kind words mean a great deal to us, and we'll be sure to share your feedback with the team.
We truly appreciate your support and hope to welcome you back again soon.
Should you have any further questions, please do not hesitate to contact us from Monday to Friday from 9:00 a.m. to 6:00 p.m. via email or through the phone number +35 321 601 94 83 from Monday to Friday from 12:00 am to 4:00 pm.
Kind regards,
p.p.Johanna
Your Maxi Zoo Customer Service
Very disappointing experience
I placed an order, received the confirmation email and waited for delivery. When it seemed to be taking longer than usual, I logged into my account only to discover that Maxi Zoo had cancelled the order. No email. No notification. Had I not checked, I would have waited forever.
Cancelling an order is understandable. Not informing the customer is not. After years of buying food and supplies for my dog and cat from Maxi Zoo, I'll be taking my business elsewhere.
6 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Monica,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration caused by the cancellation of your order and for the lack of communication regarding this matter.
We fully understand how disappointing this must have been, particularly as a valued customer who has supported Maxi Zoo over the years.
We appreciate your feedback — whether it is a complaint or a compliment.
We would welcome the opportunity to review your experience further and assist you in a more suitable way.
Please contact us directly at online-shopping@maxizoo.ie or +353 21 601 9483, providing your order number and, if possible, the ticket number.
Alternatively, we can arrange a call-back. If you would like us to call you, please provide your phone number and suggest two suitable time slots.
Thank you in advance.
Kind regards,
p.p. Letizia
Your Maxi Zoo Customer Service
Top marks to Megan in Cork
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters.
The store was spotless, staff were very friendly, and there was a couple of dogs paying a visit.
There is a Maxizoo APP that Megan helped me download onto my phone which gave 10% discount off my first purchase.
I will definitely be back.
6 juillet 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Anne Twohig,
Thank you very much for your wonderful feedback regarding your recent visit to our Maxi Zoo store in Ballincollig.
We are delighted to hear that you had such a positive experience with us.
It is especially pleasing to know that Megan was able to assist you in finding the right products for your needs, as well as helping you download the Maxi Zoo App and benefit from the 10% welcome discount.
We are proud of our team members who go the extra mile to support our customers, and we will be sure to pass your kind comments on to Megan.
We are also delighted that you found the store clean, welcoming, and friendly.
Creating a pleasant environment for both pets and their owners is very important to us, so it is lovely to hear that this was reflected during your visit.
Thank you once again for taking the time to share your experience.
We truly appreciate your support and look forward to welcoming you back to Maxi Zoo in the near future.
Kind regards,
p.p. Letizia
Maxi Zoo Customer Care Team
We had such a great experience at Maxizoo Clearwater Finglas
We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was due to stay with a dog minder the following day, as we were going on holiday. Kelly was absolutely fantastic. She took the time to look at Milly and helped us find the perfect strap-on nappy in the right size. She was patient, knowledgeable, and incredibly kind, which really put us at ease during a stressful situation. Outstanding customer service – thank you so much, Kelly, for going above and beyond. You're a credit to the team!
8 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Elaine Smyth,
Thank you so much for sharing your wonderful experience at Maxi Zoo Clearwater Finglas. We’re delighted to hear how Kelly supported you during such a stressful moment. It’s fantastic to know she took the time to look after Milly, helped you find exactly what you needed, and made you feel at ease with her kindness, patience, and expertise.
Feedback like yours means a great deal to us, and we’re thrilled that Kelly’s outstanding customer service made such a positive impact. She truly is a credit to the team, and we’ll make sure your kind words reach her.
Thank you again for taking the time to write this. We’re so glad you left the store feeling reassured and well looked after.
Kind regards,
Your Maxi Zoo Customer Service
Maxizoo sligo
I used to shop here regularly, things have changed now , the atmosphere is drab.
We loved bringing Codi in to have a sniff around , the girls were always so lovely in there and would go the extra mile even giving him treats etc. Now all we face is rude unpleasantness and no interest whatsoever in our dog and no one there to welcome us in. Will probably avoid in future
13 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Isabel Mullane,
Thank you very much for sharing your feedback with us.
We sincerely regret that your recent experience in our store did not meet the standards you were previously accustomed to.
It is concerning to hear that the welcoming atmosphere you and Codi once enjoyed has changed, and that you encountered unpleasant behaviour during your visit. Please accept our sincere apologies for this. Every customer — and every pet — should feel appreciated and warmly received in our stores.
We will address this matter with the team to ensure that the level of service reflects the high standards we strive to uphold.
Please contact us directly at online-shopping@maxizoo.ie or +35 321 601 94 83, so that we can assist you in a more suitable and efficient way and resolve the inconvenience you experienced.
Kind regards,
Your Maxi Zoo Customer Service
The staff in maxizoo Dundalk Co.Louth …
The staff in maxizoo Dundalk Co.Louth are absolutely fantastic. The service I received was excellent.
30 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Customer,
Thank you so much for your wonderful feedback!
We truly appreciate your kind words about the Maxizoo Dundalk team. It’s great to hear that you received excellent service, and we’re delighted that our staff made such a positive impression.
If there’s anything else we can assist you with, we’re always happy to help.
Kind regards,
Your Maxi Zoo Customer Service
I have been ordering from Maxi Zoo for…
I have been ordering from Maxi Zoo for years but recently in the past few months every order has had something wrong. On two occasions I was sent the wrong item, other times they did not send the complete order. For my latest order even though everything arrived, one of the items a large bag of cat litter was torn open and looked to be sealed up with cellotape which did not hold and it spilled all over the box.
18 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Rose Toolan,
Thank you for your message. We are very sorry to hear about the repeated issues with your recent orders, especially after being a loyal customer for years.
We will review your case carefully and make sure the matter is resolved. Unfortunately, we did not find any notification from you regarding your latest order, but we will contact you to find a suitable solution to ensure your satisfaction.
Issues that involve a third party, such as packaging or delivery partners, will also be investigated so we can prevent similar problems in the future.
Thank you very much for your understanding, and once again we sincerely apologise for the inconvenience caused.
Kind regards,
Your Maxi Zoo Customer Service
Took my Dog to the Finglas Maxi Zoo for…
Took my Dog to the Finglas Maxi Zoo for Grooming & a De-shead . I don't know why I bothered I paid €90 for NOTHING , maybe a Brushing. I ll rang several times was Finally given an appointment to bring him back , when I arrived the was nobody in the Groomer's it was Closed. Someone who works there in Store said we are not on the list to be seen. As she had to cancel all appointments, she explained there would be no Groomers till next Friday. She reassured me the following Friday someone would contact me in relation to this , & the mistake would be resolved. Tried to call to resolve this matter, got no answer, no call back , I want this delt with ASAP.
29 mai 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Andy,
Thank you for your feedback.
Please accept our apologies for the inconveniences. We could not locate any ticket of this issue, therefore we are kindly asking you to contact us via e-mail (online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Kind regards,
Your Maxi Zoo Customer Service
Expect very long time to get you items
Almost every time I do an order, I receive one or more mails saying the items are sold out. I did the last order one week ago, I received two mails about sold out items and the parcel has not been sent yet.
19 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Claudia,
Thank you for your feedback. Please accept our apologies for the inconveniences.
We could not locate the ticket or your order, therefore we are kindly asking you to contact us via e-mail (online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Kind regards,
Your Maxi Zoo Customer Service
The maxi zoo in Mahon cork had quite a…
The maxi zoo in Mahon cork had quite a disgusting aquarium section and had many dead fish that had even mould growing on the dead fish alongside with live fish in the same tanks. The plants were nice and all but the amount of dead fish was very off putting.
19 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear ARAN MCFALL,
Firstly, we would like to thank you for taking the time to contact us, and we would also like to apologise for the experience you described.
Please be assured that we take your concerns very seriously.
We kindly ask you to contact us directly at online-shopping@maxizoo.ie or +35 321 601 94 83, and to provide the ticket number if you have already reported this case to us, so that we can assist you in a more suitable way.
Kind regards,
Your Maxi Zoo Customer Service
No sign of delivery and items out of stock
We ordered 7 days ago, only this morning were we told that 2 thirds of our order was out of stock and they would be refunding us. No mention of when the order will actually arrive. When you try to sign in the page turns to German. Would give zero stars if possible, rubbish service.
15 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your feedback. Please accept our apologies for the inconveniences. We could not locate your order, therefore we are kindly asking you to contact us via e-mail
(online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Maxi zoo support is completely useless
Maxi zoo promises to deliver a package in 2-3 days, which is the only reason I bought there because it would arrive faster that where I usually shop (zooplus). And they managed to get my package delivered to another neighborhood (that I have never been to before). I contacted them as soon as I found out it was delivered to the wrong place, they said they’d call the delivery partner and try to get them to retrieve the package and deliver it to me on the same day and send me an email about it. They didn’t do anything, I didn’t receive any email. I then raised a ticket on the website. They also didn’t reply. I called again today and the guy just said he’s sorry and that I have to have patience and didn’t give me any dates of when the food is expected to arrive or anything. It’s my cats food we’re taking about. He needs to eat. I’m traveling tomorrow and now I have to go out of my way to go to a pet shop to get his food, which was precisely why I wanted to avoid when I ordered it online. I asked for the cancellation of the order and an refund and he didn’t let me cancel it. Now I don’t have my package, don’t have my money back and will have to go out to buy it. Contratulations to your support system, you’re completely useless. I’ll never shop with maxi zoo again.
12 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your feedback. Please accept our apologies for the inconveniences. We could not locate the ticket, therefore we are kindly asking you to contact us via e-mail
(online-shopping@maxizoo.ie) or phone (021 6019483) so that we can assist you further. Thank you for your cooperation in advance.
Terrible experience with my recent…
Terrible experience with my recent order (#1530966317). Placed on June 3, 2026, but immediately faced delivery delays due to warehouse issues. On June 11, I was informed that items were out of stock. With nothing dispatched by June 14, I emailed to request a full cancellation. Despite my request, I received an invoice for the order later that same day. Extremely frustrating and poor communication. I would not recommend shopping here
14 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your feedback. Please accept our apologies, as it was no longer possible to cancel the order.
Once you receive the package, you may either refuse delivery or return the item to us. In both cases, you will receive a full refund for your order. We contacted you in e-mail. Feel free to let us know if there is anything else we can do for you. Thank you for your understanding.
Shocking online service
Shocking online service, waited 9 days for my to stuff to arrive, only to find out that my whole order was cancelled on day 9.
Stay away!
11 juin 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your feedback. We apologise for the inconveniences. We are kindly asking you to contact us via phone +35 321 601 94 83 or e-mail online-shopping@maxizoo.ie, so that we can help you solve the issue. Thank you for your cooperation in advance.
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