⁸I ordered gastrointestinal dog food both wet and dry and a 7kg bag of ordinary kibble for my 2 dogs. Both have dodgy stomachs and cannot change food without dire consequences in the house! The order... Voir plus
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12 days after I ordered cat food I get a long email cancelling many items. The website said 1-3 days delivery for all of them. Misleading ! That means I wasted time twice: placing the order and then... Voir plus
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We had such a great experience at Maxi Zoo in Clearwater Shopping Centre, Finglas, thanks to Kelly. We came into the store in a complete panic because our dog, Milly, had just gone into heat and was d... Voir plus
L'entreprise a répondu
Visited Maxi Zoo, Ballincollig, 6th July 2026. I was served by MEGAN who was extremely helpful and offered advice on various dog harnesses and halters. The store was spotless, staff were very frien... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Maxi Zoo is Ireland's largest specialty pet retailer, offering everything you need for a happy and healthy pet. Our dedicated store teams provide personalized pet consultations and free weight checks to ensure your pets are healthy and happy. We offer pet grooming services in selected stores to ensure your furry friend looks their best! Check out our website for more information. Selected stores also sell fish, while all our stores nationwide carry a variety of fish products. With over 8,000 products, we have something special for every pet owner. Visit us in-store or shop online at Maxizoo.ie.
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Going round in circles
Going round in circles with Maxi Zoo. Placed an order but they sent the wrong product - won't arrange to pick it up, I have to get a 16kg box to the post office with no car as I don't drive. Explained I would be happy to keep the product if they give me a discount - can't do that either according to customer service. So I'm stuck with a product I didn't order which they won't collect or discount. Several emails and phone calls later issue still ongoing, waiting for another person to call me back. Would not use this company again - second issue I've had with them.
Update: managed to get €21.00 refund from them. Not good enough in my opinion as the product cost €53.00 and it was their mistake but better than nothing. I won't be using them again.
23 mars 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Deborah,
Thank you very much for taking the time to share your feedback.
We are truly sorry to hear about the difficulties you experienced with your order and for the inconvenience caused by receiving the incorrect product. This does not reflect the experience we want our customers to have.
We completely understand how challenging it can be to return a parcel without access to a car. For this reason, our team offered a home collection service to make the return process easier for you. While this option was available, we fully understand that it may not have been convenient for you, as DPD was unable to provide a specific collection time window.
As you preferred to keep the incorrect item and requested a refund of the price difference, we were happy to accommodate your request and initiated the credit note for the difference on the same day.
Your feedback is extremely valuable to us, and we will review this case internally to improve our processes and help prevent similar situations in the future.
Once again, please accept our sincere apologies for the inconvenience, and thank you for bringing this matter to our attention.
If you need further assistance, please contact us with your order number. You can reach us at: online-shopping@maxizoo.ie or 021 601 9483
Have a nice day!
Your Maxi Zoo Customer Team
My favourite pet shop
My favourite pet shop. Always deliver fast and efficiently.
9 mars 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Christy,
Thank you so much for your wonderful review!
We’re delighted to hear that we’re your favourite pet shop and that you’re happy with our fast and efficient delivery.
We truly appreciate your support!
Thanks again for taking the time to share your experience!
Have a lovely day,
Your Maxi Zoo Customer Service Team
Reorder, Reorder and Reorder!
I have placed many orders with this company for the past few years and have never been disappointed. In particular, they carry a dog food brand which is not easily sourced and one on which my dog thrives. Good, reliable, company.
8 mars 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you so much for your wonderful 5‑star review!
We truly appreciate you taking the time to share your experience. It means a lot to hear that you’ve been ordering with us for years and have consistently been satisfied. We're especially glad that we can offer the dog food your pet thrives on — that’s exactly what we aim for.
Thank you for your trust and your loyalty. We look forward to continuing to support you and your four‑legged friend in the future!
Kind regards,
Your Maxi Zoo Customer Service Team
Adam in Tralee manor was absolutely…
Adam in Tralee manor was absolutely outstanding he couldn’t have done more for us and gave us fantastic advice and went out of his way to help us, management should be incredibly proud to have such a wonderful young man working for them.
14 mars 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Vinnie,
Thank you so much for your wonderful review! We’re delighted to hear that Adam in our Tralee Manor store gave you such outstanding service. We’ll make sure your kind words are passed on to him and the management team — they will be thrilled.
Thanks again for taking the time to share your experience!
Have a lovely day,
Your Maxi Zoo Customer Service Team
I buy Sheba cat food from Maxi Zoo and…
I buy Sheba cat food from Maxi Zoo and even paying for postage, it costs less than at my local supermarkets.
I am very happy with the delivery times and would recommend Maxi Zoo.
10 mars 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Heather,
Thank you so much for your wonderful 5‑star review! We’re delighted to hear that you’re happy with our prices and that your Sheba cat food orders always arrive promptly. It’s great to know that our delivery service and value for money make a difference for you.
We truly appreciate your recommendation and look forward to welcoming you back to Maxi Zoo soon!
Have a lovely day,
Your Maxi Zoo Customer Service Team
Poor customer service/assistance
I visited the Mullingar store on Thursday morning (March 5th, approx. 9:45 am) with my two-year-old to buy a 12kg bag of dog food. Because I had my toddler with me, I asked an assistant for help carrying the heavy bag to the till.
I was disappointed that the assistant didn't mention the current promotional offer for a free food bin at any stage; I had to enquire about it myself. Once I did, I was simply pointed toward a stack of unassembled bins. The moment I paid, the assistant disappeared instantly.
I was left to struggle to the car with a 12kg bag of food, a bulky unassembled bin, and a two-year-old in tow. While I appreciated the initial help to the checkout, the lack of follow-through and the fact that I had to "find" the promotion myself made for a very stressful experience. A little extra customer care would have gone a long way.
5 mars 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Gemma,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your experience during your recent visit to our Mullingar store.
This is certainly not the level of customer care we aim to provide, and I completely understand how stressful the situation must have been — especially while managing a toddler and carrying heavy items.
I have already escalated your feedback to the store manager for further review, so we can look into what happened and ensure it does not occur again.
So that we can follow up with you directly, could you please contact us at online-shopping@maxizoo.ie? We would appreciate the opportunity to address this properly and make things right.
Thank you again for bringing this to our attention, and we truly apologise for the inconvenience caused.
Kind regards,
Your Maxi Zoo Customer Service Team
Fast efficient and good value 😻
27 février 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your positive feedback, we really appreciate it! Please let us know if there is anything we can do for you.
The product I purchased was…
The product I purchased was competitively priced. It was despatched soon after being ordered and arrived in a very short time.
16 février 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your positive feedback! We are happy to hear about your good experience. If there is anything else we can do for you, please let us know.
Goods arrived in perfect condition and…
Goods arrived in perfect condition and on time. This order had all items included and nothing missing. I didn't need to contact customer service with any issues ehich wad great. How online shopping should be!
23 février 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for sharing your positive feedback with us! We are happy to hear you are satisfied with our service. Do not hesitate to let us know if we can support you.
Réponse de MAXI ZOO IRELAND
Dear Edward Conneely,
Thank you very much for your kind feedback! We are delighted to hear that you are happy with our customer service and the value we offer.
We look forward to serving you again soon.
Kind regards,
Your Maxizoo Team
I wanted to buy 2 boxes of (FIT+FUN…not allowed.
I wanted to buy 2 boxes of (FIT+FUN Ragout Multipack 92x100g) as I have 3 Cats and don't want to mix their feeding products. You are only allowed to purchase 1. Not enough for my situation with 3 Cats.
So have to say goodbye to MAXI ZOO IRELAND.
7 février 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Jacqui,
Thank you very much for your feedback, and we’re sorry for the inconvenience this caused.
The reason you were only able to add one box of the FIT+FUN Ragout Multipack to your basket is that we currently had only one unit in stock at that moment.
Our stock is continuously replenished, so if you check back again shortly, you should be able to purchase multiple boxes as needed.
If you ever experience this again or need assistance with availability, please don’t hesitate to contact our customer service team—we’re always happy to help.
Kind regards,
Your Maxi Zoo Team
Amazing experience
Amazing experience - Quick delivery and very good customer care and service.
Never had a problem with them !!
3 février 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your positive feedback, we really appreciate it! If there is something we can help you with, please let us know.
Terrible
Terrible completely unreliable and no communication whatsoever very late response from customer service and even longer waiting for refund would not order again
1 janvier 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Kellyann,
Thank you for taking the time to share your feedback, and I’m very sorry to hear about your recent experience. This is certainly not the level of communication or service we want our customers to receive.
I sincerely apologise for the delayed responses and for the long waiting time regarding your refund. I completely understand how frustrating this must have been. Please be assured that we are reviewing what happened so we can improve our processes and avoid delays like this in the future.
If you would like us to look into your case immediately, please feel free to contact us at online-shopping@maxizoo.ie with your order number, and we will be more than happy to assist and make sure everything is resolved for you as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Martin
Maxi Zoo Customer Service
Staff are pigs in the Blackpool store…
Staff are pigs in the Blackpool store in Cork city. Unhelpful, abrupt and should no interest in doing their work. Gave girl at the till some change for my goods, counted it out for her but she wasn't interested and double counted it while the line behind me was getting bigger. This isn't the first time I've experienced this lack of interest. It's the only shop in tge area hope some o e else opens another so as I can spend my money there
30 janvier 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Tony,
Thank you for taking the time to share your feedback, and I am very sorry to hear about your recent experience in our Blackpool store. This is absolutely not the level of service we want our customers to receive.
I sincerely apologise for the behaviour you described and for the frustration this caused you while checking out. Your comments have been forwarded directly to the store management so they can address this with the team and ensure the situation is reviewed internally.
We truly value our customers, and it is very disappointing to hear that this was not your first negative experience. If you are willing, we would appreciate the opportunity to look into this further. You can contact us at online-shopping@maxizoo.ie with the date and approximate time of your visit so we can investigate the matter properly.
Thank you again for bringing this to our attention. We hope to have the chance to welcome you back with a much better experience in the future.
Kind regards,
Maxi Zoo Customer Service
I really liked everything
I really liked everything, fast delivery, I will order from you again in the future.
23 janvier 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your positive reply, we appreciate it! If there is anything else we can do for you, please let us know. Thank you in advance.
Excellent company to deal with
I have had an excellent experience buying from Maxi Zoo in Ireland. Very fast delivery, good communication. I wish they had an app for regular customers. Otherwise, really happy. I had bad experiences with my previous pet food supplier due to their poor deliveries. Delighted with Maxi Zoo.
15 janvier 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Thank you for your positive feedback, we really appreciate it! We forwarded your feedback regarding the application. Let us know if there is anything else we can help you with or in case you have more ideas.
Fast delivery & all items in stock
Fast delivery & all items in stock (this & previous order).
12 janvier 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Denis,
Thank you very much for your kind 5‑star review. We’re delighted to hear that your order arrived quickly and that everything was in stock on both occasions. We truly appreciate your continued trust in Maxi Zoo, and we look forward to serving you again soon.
Have a lovely day!
The Maxi Zoo Customer Service Team
I wish I could review my order but it…
I wish I could review my order but it still hasn’t arrived yet. This is the second time in 3 orders that I’m waiting. I ordered something in Germany the day after I placed my order with Maxizoo which is literally no more the a 4 hour drive and I’m still waiting for my Maxizoo order but my delivery from Germany showed up. Maxizoo is definitely making it hard for me to want to spend my money with them. I mean I regularly buy my pet supplies from the as we live far from a pet store that can provide what we need, but at this rate I’m going to start having to order a month ahead just to get it when I need it. When. I used to be able to rely on the quick shipping policy and was very happy with my service, but now I find I’m having to go to the store and buy food for my pets after I already ordered them food.
7 janvier 2026
Avis spontané
Réponse de MAXI ZOO IRELAND
Dear Pauli,
We’re very sorry to hear about the delay with your order and understand how frustrating this is, especially when you rely on timely deliveries for your pets’ essentials. This is not the experience we want our customers to have.
We’d really like to look into this for you and see how we can help. Please contact us directly at +35 321 601 94 83 or online-shopping@maxizoo.ie with your order number, and our team will be happy to assist you as quickly as possible.
Kind regards,
Your Maxi Zoo Customer Service
Absolutely amazing service
Absolutely amazing service. Order placed on the Monday morning, Tuesday afternoon was delivered. FOR FREE! Great selection of products also.
Highly recommend!
30 décembre 2025
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Ola,
Thank you so much for taking the time to leave us a 5-star review. We’re delighted to hear that you were happy with our fast and free delivery, as well as our product selection. Your recommendation truly means a lot to us, and we hope to welcome you back to Maxi Zoo again very soon.
Kind regards,
Your Maxi Zoo Customer Service
Waited till I had paid and left it a…
Waited till I had paid and left it a bit after to say load of thing were out of stock and it was that close to Christmas I wasn’t able to find them at other places very disappointing in how it was handled
8 décembre 2025
Avis spontané
Réponse de MAXI ZOO IRELAND
Hi Selena,
Thank you for sharing your feedback. We’re truly sorry for the disappointment caused by the stock availability and timing of the notification. We understand how frustrating this must have been, especially so close to Christmas.
Your comments are very valuable to us, and we’ll review our processes to ensure better communication and stock updates in the future. If you’d like, please reach out to our customer service team at online-shopping@maxizoo.ie, and we’ll do our best to assist you further.
Thank you for bringing this to our attention.
Kind Regards,
Your Maxi Zoo Customer Service
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