zooplus.ie Avis 

Réponse de zooplus.ie

Il y a 6 heures

Hi Lyn,

Thank you for taking the time to share your feedback.

We're pleased to hear that you're happy with our products. However, we're sorry that the delivery time did not meet your expectations on this occasion. We understand that even a small increase in waiting time can be frustrating, especially when you've come to expect a faster service.

We appreciate your comments and will share your feedback with the relevant teams as we continue working to improve the delivery experience for our customers.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

Il y a 6 heures

Hi Teresa,

Thank you for taking the time to share your experience.

It's wonderful to know that you've been a zooplus customer for over four years and that you've found great value in the products you buy for your dogs. We're also pleased that you find our app easy to use and navigate, making shopping more convenient.

Thank you for your continued trust and loyalty. Customers like you are the reason we strive to provide great products, competitive prices and a smooth shopping experience every day.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

Il y a 6 heures

Hi Maureen,

Thank you for taking the time to share your feedback.

We're pleased to hear that you appreciate the wide range of products available, our competitive prices and the delivery service. Knowing that we're able to provide a convenient and reliable shopping experience for you means a lot to us.

Thank you for your trust and for choosing zooplus for your pet's needs.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

Il y a 6 heures

Hi Thomas,

Thank you for taking the time to share your experience.

It's wonderful to know that your orders have been consistently processed and dispatched promptly over the years. Providing a reliable and efficient service is something we work hard to achieve, so feedback like yours is greatly appreciated.

Thank you for your continued trust and loyalty. We look forward to supporting you and your pets for many more years to come.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

Il y a 6 heures

Hi Ela,

Thank you for taking the time to share your feedback.

We're pleased to hear that your order arrived quickly in County Kerry. However, we're sorry to learn that some of the tins arrived with dents. We understand that receiving products in good condition is just as important as receiving them on time.

If the damaged tins have caused any issues with the products, please don't hesitate to contact our Customer Care team so that we can review the situation and assist you further.

Thank you for bringing this to our attention, and for choosing zooplus for your pet's needs.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

ll y a 5 jours

Hi Linda,

Thank you for taking the time to share your feedback.

We're sorry to hear that the delivery time did not meet your expectations. We understand that waiting 7 days for an order can be frustrating, especially when you're ordering essential items for your pet.

Your comments are important to us, and we appreciate you sharing your experience. Feedback like yours helps us identify where improvements are needed and continue working on our delivery service.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

ll y a 5 jours

Hi,

Thank you for taking the time to share your feedback.

We're sorry to hear that you've noticed increases in the price of your dog's food and that the recent change was disappointing. We understand that a significant price difference over a short period can be frustrating, especially for products you purchase regularly.

We also regret that the delivery times have not met your expectations. We know how important it is to receive pet supplies promptly and appreciate your comments regarding both pricing and delivery.

Thank you for sharing your experience. Feedback like yours helps us identify areas where we can continue to improve.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

23 sept. 2026

Hi Renato,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.

We understand how frustrating delivery delays and a lack of timely communication can be, particularly when you're waiting for essential items for your pet. We also regret to hear that you felt unsupported when trying to contact our Customer Care team.

Your comments regarding order updates and delivery expectations are valuable to us, and we appreciate you bringing them to our attention. We'd like the opportunity to look into your experience in more detail. If you have already been in touch with support, please feel free to follow up on your existing enquiry. In either case, do mention your Trustpilot review, as this helps us prioritise and locate your case more quickly.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

23 sept. 2026

Hi,

Thank you for taking the time to share such detailed feedback.

We're sorry that your first experience did not meet your expectations, but we're pleased to hear that your most recent order arrived within 4 days and that you received regular updates throughout the delivery process.

We truly appreciate you giving us another chance and taking the time to recognise the improvements you experienced. Feedback, both positive and negative, is invaluable to us as it helps us understand where we can do better and how we can continue improving our service.

It's especially rewarding to know that the communication and delivery experience made a positive difference, particularly when ordering essential food for your dog.

Thank you for your trust and for sharing your experience with the Trustpilot community. We hope to continue providing the level of service you've experienced with your latest order.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

23 sept. 2026

Hi Jem,

Thank you for taking the time to share your experience. We're very sorry to hear about the difficulties with your delivery and the lack of communication you've encountered.

We understand how frustrating it is to receive repeated delivery updates without receiving your parcel, especially when you're unable to obtain clear information about its status. We're also sorry to hear that you were unable to reach us through our usual support channels when you needed assistance.

We would like the opportunity to look into this further. Please contact our Customer Care team with your order details so we can review the situation and provide the support you need.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

18 sept. 2026

Hi Gabriela,

Thank you for taking the time to share your experience with us.

I am very sorry to hear that you have faced repeated delays with your orders and I can completely understand how frustrating it must be.

I believe I have located your account in our system and, as we are unable to discuss or investigate individual orders publicly on Trustpilot for privacy and security reasons, we will reach out to you through our official communication channels to review this matter in more detail.

Thank you again for bringing this to our attention. We genuinely appreciate your feedback and the opportunity to look into what has caused this recurring inconvenience.

Team zooplus

Réponse de zooplus.ie

23 sept. 2026

Hi Karina,

Thank you for taking the time to share your feedback. We're sorry to hear about the difficulties you've experienced with both your delivery and our customer service.

We understand how frustrating it is when you're unable to get the support you need, especially when you're concerned about the status of your order.

Please contact our Customer Care team again and mention your Trustpilot review so that we can take a closer look at your case and assist you further. We would appreciate the opportunity to review the situation and provide an update.

Kind regards,

The zooplus Team

Réponse de zooplus.ie

10 sept. 2026

Hi Adrian,

Thank you for updating your review and for taking the time to highlight this ongoing issue. I am genuinely sorry to see that, despite the assurances provided following the previous investigation, you have now experienced the same problem yet again.

I can completely appreciate why you have lost confidence in the process, and my responsibility to you is to do our best to change that.

As I have been able to locate your details in our system, and because we cannot discuss account-specific information publicly on Trustpilot for privacy and security reasons, I will ensure your latest feedback is reviewed through our official channels. We would very much like to take a further look at what has happened here and understand why the issue continues to recur despite the previous escalation.

Thank you again for bringing this back to our attention. I completely understand your disappointment, and I am sorry that your recent deliveries have fallen so far short of expectations.

Team zooplus

Réponse de zooplus.ie

10 sept. 2026

Thank you for sharing your feedback, Luana.

I'm sorry to hear that you've found delivery times to Ireland frustrating. We understand how disappointing it can be when you're waiting for essentials for your pet and your order takes longer than expected to arrive.

We do our best to provide clear information about expected delivery times on zooplus.ie, both during checkout and in our delivery information pages, so customers can plan ahead when placing an order.

If you ever experience a specific issue with an order or have concerns about a delivery, please don't hesitate to contact our Customer Care team. We'll always be happy to look into it and help wherever we can.

Thank you for taking the time to leave your review.

Team zooplus

Réponse de zooplus.ie

10 sept. 2026

Hi Mike,

Thank you for taking the time to share your experience. I'm very sorry to hear that your first order with zooplus.ie turned into such a disappointing experience.

I'm also sorry to read your comments regarding the support you received. Some of our initial replies are generated by an AI system, designed to provide quick answers to common queries and save customers time. I wonder if this may have contributed to the feeling that your concerns were not being properly addressed. If an automated response does not resolve the issue, replying to it should escalate the case to a human advisor who can review the situation directly and provide personalised assistance.

Unfortunately, I wasn't able to identify your account from the information available on Trustpilot. As this is a public platform, we're unable to investigate specific orders or discuss account details here for privacy and security reasons. If you're willing to give us the opportunity to review what happened and see whether we can improve matters, please contact our customer care team via https://www.zooplus.ie/contact_form/. That is genuinely the best way, and really the only way, for us to access your order details and look into the full history of the case. As you've already tried to be in touch with support, please feel free to reply to the existing correspondence and mention your Trustpilot review so that your case can be located and prioritised more quickly. Alternatively, you can also contact us by telephone on +35 312 23 22 26.

I appreciate your kind words about our product range, which makes it all the more disappointing that the delivery and support experience let you down. Thank you again for bringing this to our attention, and I hope we'll have the chance to hear from you through our official support channels and review this properly.

Team zooplus

Réponse de zooplus.ie

2 sept. 2026

Hi Alexandria,

Thank you for taking the time to share your experience. I am very sorry to read how worried and frustrated this situation has left you, especially when you were counting on a large food order arriving in time for your dogs.

I would like to clarify that a delivery timeframe of 26 working days is certainly not our standard service. As explained on our shipping information page, dispatch and delivery times can vary depending on the products ordered, destination and courier network, but orders for Ireland are generally delivered much sooner than that. For customers in Northern Ireland, orders are indeed shipped from our EU warehouse network, which can make delivery times different from those of retailers shipping domestically within the UK.

Unfortunately, I have not been able to locate your account from the information available on Trustpilot. As this is a public platform, I cannot review or discuss individual orders here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to fully review what has happened and see whether we can make things better for you.

Could you please contact our customer care team via https://www.zooplus.ie/contact_form/? That is genuinely the best, and in practice the only, way for us to investigate your order properly. If you have already been in touch with support, please feel free to reply to the existing correspondence and mention your Trustpilot review so that your case can be prioritised more quickly. Alternatively, you can also contact us by telephone on +35 312 23 22 26.

I am sorry for possibly sounding repetitive with a suggestion we often share with fellow Trustpilot reviewers, but in situations where we cannot identify an account from a review, this is the safest and most effective route for us to assist.

Thank you again for bringing this to our attention. We hope to hear from you through our official support channels so that we can look into this further for you.

Team zooplus

Réponse de zooplus.ie

2 sept. 2026

Hi Olga,

Thank you for your wonderful review! It's fantastic to hear that you appreciate both our wide choice of products and the offers available. Knowing that zooplus remains your go-to place for all your pets' needs means a great deal to us.

We truly value your continued trust and support, and we're grateful that you've taken the time to share your experience with others.

Team zooplus

Réponse de zooplus.ie

2 sept. 2026

Hi Robert,

Thank you for taking the time to share your experience. I’m very sorry to read how disappointing this situation has been for you and I completely understand your frustration.

Unfortunately, I have not been able to identify your account from the information available on Trustpilot. As this is a public platform, I am unable to review specific orders or discuss account details here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to look into this properly and see whether we can make things right. You can contact our customer care team via https://www.zooplus.ie/contact_form/ . Alternatively, you can call us on +35 312 23 22 26.

I realise this may sound similar to advice shared with other fellow Trustpilot reviewers, but contacting us through our official channels is genuinely the best, and really the only, way for us to investigate your individual case. If you have already been in touch with our support team, please do follow up on that correspondence and mention your Trustpilot review, as that helps us locate and prioritise your case more quickly.

Thank you again for raising these concerns. Feedback such as yours is important, and I sincerely hope we will have the chance to review your experience in more detail through our official support channels.

Team zooplus

Réponse de zooplus.ie

Actualisé le 19 août 2026

Hi CK,

Thank you very much for your updates, the contact us form can be found here https://www.zooplus.ie/contact_form/
And, yes, please, if you'd rather call us, that number again is +35 312 23 22 26

Thank you


Hi CK,

Thank you for taking the time to share your experience. I’m very sorry to read about the difficulties you’ve encountered with this order and completely understand why you’re disappointed.

What surprises me most is that, despite contacting us, you were still left without a clear resolution or confidence about when your order would arrive. This is something that we definitely want to investigate in details.

Unfortunately, I haven’t been able to identify your account from the information visible on Trustpilot. As this is a public platform, I’m unable to review or discuss the details of an individual order here for privacy and security reasons. With your kind help, it would be great if we had the opportunity to look into this properly and see what happened. Please contact our customer care team via zooplus Ireland Contact Form or by telephone on +35 312 23 22 26.

You may have seen us making a similar request to other reviewers, and I apologise if it sounds repetitive, but it truly is the best and only way for us to access your order information and investigate fully. As you have already been in touch with our support team, please reply to the existing correspondence and mention your Trustpilot review, as that helps us prioritise the case more quickly.

Thank you again for bringing this to our attention. I hope we’ll have the chance to review your case through our official support channels and work towards restoring your confidence in zooplus.

Team zooplus