Contraty to the negative reviews here, I have found the service incredibly good! I had a problem with a delivery recently which was resolved promptly, without any hassle. Very competitive pric... Voir plus
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I' ve found zooplus to be generally competitive but in the last year the prices have kept going up .my dog food , 12 tins , usually costs 56 euro , increased in 1 day , to 64 euro .zooplus cited suppl... Voir plus
L'entreprise a répondu
Parcel shipping a disaster, kept saying out for delivery and no attempt made, delivery company said they had given driver too much to do, then next day lied and said no one in when i have camera cover... Voir plus
L'entreprise a répondu
Not only their delivery service is slow, but their customer service is also incredibly bad. Tried calling them just to learn their call center is not working at the moment. I have emailed them and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Coordonnées de contact
Irlande
- zooplus.ie
2,4
Bas
923 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible service
Terrible service. I ordered joint care tablets for my dog and 6 days after ordering they have still not been shipped. The courier received notification about the shipment but has still not received the package. Absolutely disgraceful. I would advise anyone who actually needs what they are ordering to shop elsewhere.
1 juin 2026
Avis spontané
Réponse de zooplus.ie
Hi Sean,
Thank you for taking the time to share your experience, and I’m really sorry to hear how frustrating this situation has been for you.
What you describe is certainly not the experience we aim to provide, and I’m very sorry for the inconvenience and concern this has caused.
I’ve checked the details available here, but unfortunately I wasn’t able to locate your account or order in our system. For privacy and security reasons, we’re unable to review or resolve individual cases directly on Trustpilot.
However, I’d really like to help get this looked into properly for you.
Could you please get in touch with our customer care team via our contact form, or follow up on any communication you might have already had with us, and mention your Trustpilot review? This will allow us to investigate what’s happened with the dispatch and provide you with a clear update or solution.
Thank you again for bringing this to our attention — I truly regret the experience you’ve had and hope we can put this right for you.
Team zooplus
Have no idea why all the negative…
Have no idea why all the negative reviews have received a massive parrot cage 10kg bags of food no issues and no major delay in delivery all the reviews nearly turned me off ordering from them so said I better add a positive review.
11 mai 2026
Avis spontané
Réponse de zooplus.ie
Great to read this, Damian,
Thank you for taking the time to share your experience and for giving us a chance despite the mixed reviews you’d seen. I’m really pleased to hear that your parrot cage and the 10kg food bags arrived without any issues and that delivery went smoothly.
It means a lot that you chose to add a positive voice and help other customers decide with confidence.
Your trust and recommendation genuinely make a difference.
Team zooplus
Liars who take no responsibility
They completely skipped a repeat delivery of my cats' VETERINARY food without notice. There wasn't a cancelled order. There wasn't a back order. There just wasn't any order at all in my account. They weren't out of stock. They just didn't process my order. The representative I phoned when my order didn't arrive tried to pretend this was somehow my fault. She processed a new order but refused to expedite shipment. The order didn't even leave their warehouse for four additional days. A week later we are OUT OF FOOD and the company still claims I am at fault for not checking my account to make sure the order went out as scheduled. This is not my job, it is theirs. I was promised a partial refund from the first rep that was neither credited nor returned to my payment method. Also, they keep using Hermes/Evri as a delivery service even though they frequently delay and even lose my parcels. Miserable.
Oh, also, when they are out of stock of something in a repeat order, they don't ask if you want to substitute something. They just generate a new invoice and send whatever part of the order happens to be in stock, if anything.
6 mai 2026
Avis spontané
Réponse de zooplus.ie
Hi Speedwell,
I’m sorry to read about this experience and also for the slow acknowledgement – I appreciate you sharing this feedback, even though it’s clearly been very stressful, especially given that this involved veterinary food.
I’ve checked on our side and, unfortunately, I can’t locate an account or order linked to your Trustpilot details. That makes it harder for me to review exactly what exactly happened.
For privacy and security reasons, we can’t look into individual cases on Trustpilot, however, but if you could kindly get in touch with our customer care team, we’ll be able to investigate properly and clarify exactly what happened. You can reach us via:
https://www.zooplus.co.uk/contact_form/ - that is the best, in fact the only, way to allow us to assist you promptly.
If you’ve already contacted support, please feel free to follow up and mention your Trustpilot review — it helps us prioritise your case quickly.
Thank you again for taking the time to leave such detailed feedback.
Team zooplus
Failure to deliver
My first order didn't arrive so contacted Zooplus and was told it had been delivered and to check around the house and with neighbour's, did all that and found nothing. They then told me the package hadn't even left the depot. I'm still waiting for the item, it's 4 days since I was told it had left their depot, delivery company still haven't received it.
The service is terrible do not use them, they are certainly off my list of suppliers.
Update:
After being told the item had been dispatched received am e-mail this morning to say that it hadn't left the warehouse and there was a further delay. Obviously cancelled the order for a full refund.
9 mai 2026
Avis spontané
Réponse de zooplus.ie
Hi Pete,
I’m really sorry to read about the experience you had with your first order. I completely understand how frustrating and confusing it must have been to receive mixed messages about the status of your delivery, only to then be told there was a further delay. That’s certainly not the smooth service we aim to provide.
As I could not locate your details in our system, I can’t look into the specifics here. That said, I do appreciate you updating your review and confirming that you cancelled the order and received a full refund. While I’m glad the refund was processed correctly, I’m genuinely sorry that it came to this and that we let you down along the way.
Your feedback is important and it would be great if you could kindly follow up on that existing communication mentioning your review here so that we can have a second analysis of what you have experienced and do our best to regain your trust.
Team zooplus
I buy dog food from Zooplus and it’s…
I buy dog food from Zooplus and it’s good and expensive however delivery is so slow, it can take 7 to 10 days which is v long considering I live in Ireland and it’s coming from the UK!!
11 mai 2026
Avis spontané
Réponse de zooplus.ie
Thanks for sharing your experience, Brona.
I’m really pleased to hear you’re happy with the quality of the dog food and appreciate you taking the time to say so.
I’m sorry the delivery speed felt disappointing, though. For Ireland, orders are actually shipped from our EU warehouses rather than the UK, and delivery times can vary depending on stock availability and the carrier.
You can find a clear overview of how dispatch works here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-.
I understand how important timely deliveries are, especially when it comes to pet food, and your feedback is truly valued.
Team zooplus
Excellent products and customer service but terrible delivery service
Excellent products and I have had no issues with them. But the delivery service is shocking and is getting worse, always late and never within the rime frame specified. Please bring your delivery service in line with your excellent products and excellent customer service!
4 mai 2026
Avis spontané
Réponse de zooplus.ie
Thanks for sharing such balanced feedback, Colette.
I’m really pleased to read your kind words about our products and customer service — that level of trust truly means a lot.
At the same time, I’m sorry that the delivery experience has been letting you down.
I completely understand how frustrating it is when parcels arrive late or outside the indicated timeframe, especially when everything else meets expectations.
For Ireland, orders are dispatched from our EU warehouses rather than the UK, and delivery times can vary depending on stock availability and the carrier’s local performance. If it helps, we explain how dispatch and delivery timeframes work here: https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched-.
Your feedback is genuinely appreciated and helps keep a strong focus on improving this part of the service.
Thank you again for your continued support and for taking the time to share your experience so openly.
Team zooplus
Poor customer service
Each time I place an order, the package has taken weeks to arrive, with no explanation, apology, or alert. I am now waiting nearly 7 weeks for my latest order, and definitely will not be ordering again. I would not recommend this service. Furthermore, they will not refund me despite my request to do so.
6 mai 2026
Avis spontané
Réponse de zooplus.ie
Hi Susan,
I’m really sorry to read about your experience. Our delivery times are outlined here - https://support.zooplus.ie/en/support/solutions/articles/76000046414-when-will-my-parcel-be-dispatched- - but what you are reporting is something that requires investigation.
Unfortunately, I couldn’t locate your account details based on the information shown here. For privacy and security reasons, I’m not able to look into individual orders publicly on Trustpilot.
If you could please get in touch with our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing communication and reference your Trustpilot review, I’d really like our team to review what’s happened and see how we can assist you further.
Thank you for taking the time to share your feedback — it’s important to us, and I’m genuinely sorry for the disappointment caused.
Team zooplus
experience has gone downhill completely
I was a loyal customer of Zooplus for 3 years and genuinely liked their service. However, ever since they switched their delivery partner from DPD to GLS, the experience has gone downhill completely.
Every single order started arriving weeks late, and more recently, my packages haven’t even arrived at all. I’ve contacted customer service multiple times, but they were never able to provide a proper solution — which is honestly quite disappointing.
Based on my recent experiences, I can no longer recommend ordering from them.
5 mai 2026
Avis spontané
Réponse de zooplus.ie
Hi Zsuzsanna,
I’m really sorry to read how disappointing your recent experiences have been, especially after being a loyal zooplus customer for three years. I completely understand how frustrating that must have been.
Unfortunately, I can’t locate your details in our system based on the information shared here. Because of privacy reasons, I’m unable to look into this further publicly, and it would be great if you could, please get in touch with us directly via the contact form on the zooplus.ie website, or follow up on any existing communication with us, and mention your review so that we can prioritise your query correctly.
Thank you for taking the time to leave this feedback – we look forward to making things right for you.
Team zooplus
Terrible delivery times
Terrible delivery times.
The dog food I ordered 6 days ago was shipped from their warehouse in Poland. I was told it could take up to 4 days once the parcel reaches Ireland to be finally delivered. It still hasn’t reached Ireland.
4 mai 2026
Avis spontané
Réponse de zooplus.ie
Hi Umberto,
I’m really sorry to read about the frustration caused by the delivery time — I completely understand how disappointing it is to be left waiting, especially when it’s food for your dog.
I can see your details in our system, and, for security and privacy reasons, we will communicate with you via our official channels and do our best to make things right for you.
Thank you for your patience so far, and I hope we can get this clarified for you as soon as possible.
Team zooplus
Goodbye Zooplus
I am a zooplus customer for years, the quality of the articles, particularly the dog food is high BUT
Over the last 2 years the delivery service is absolutely abysmal.
I don't know why it says delivery within 3-6 working days, the norm is now 14 days. That's it, after this delivery I will not order anymore.
I had enough.
2 mai 2026
Avis spontané
Réponse de zooplus.ie
Hi G,
Thank you for taking the time to share your feedback, and I’m really sorry to read how disappointing the delivery experience has been for you. It’s especially frustrating when you’ve been a loyal zooplus customer for years and have always valued the quality of our products, only to see that confidence undermined by ongoing delays.
I completely understand why waiting around two weeks for deliveries, despite the stated 3–6 working days, would test anyone’s patience. This clearly isn’t the experience you should expect from us, and I’m sorry that the situation has led you to feel you have no choice but to stop ordering.
Unfortunately, I wasn’t able to locate your customer details in our system based on the information shared here. As Trustpilot is a public platform, I’m unable to look into individual cases directly for privacy reasons.
It would be great if we had that chance and review, in details, what’s been happening with your deliveries – please, if you could very kindly get in touch with our customer care team via the zooplus.ie contact form, or follow up on any existing communication, and mention your Trustpilot review, so the team can investigate this properly.
Your feedback about the delivery times is extremely important, and I’m genuinely sorry that we’ve let you down on this occasion.
Team zooplus
The delivery is terrible
The delivery is terrible, ordered two weeks ago and today I receive an email again that the delivery has been accepted. I don't understand this policy of theirs
1 mai 2026
Avis spontané
Réponse de zooplus.ie
Hi Danguole,
I’m really sorry to read how frustrating this delivery experience has been, especially after waiting so long for your order. I completely understand how confusing it must be to receive another “delivery accepted” message two weeks after placing the order.
I’ve been able to locate your details in our system, and, as we cannot go into details here on this public platform, we will communicate with you via our official channels.
Thank you for taking the time to share your feedback — it’s important for us, and I hope we can put this right for you as quickly as possible.
Team zooplus
The speed of delivery was fine but the…
The speed of delivery was fine but the delivery was shocking, the parcel was dropped inside my garden gate, bearing in mind we were at home, the driver didn't have the decency to open the gate to deliver to front door. The neighbourhood isn't the best and I'm surprised it wasn't taken. While looking back through the camera I saw the driver putting it just inside gate, my previous delivery from zooplus went missing and now I know why, hence now have camera. Review your delivery company. Last time ordering from you.
28 avril 2026
Avis spontané
Réponse de zooplus.ie
Hi Olwyn,
I’m really sorry to read about this experience. While I’m glad the delivery arrived quickly, I completely understand the delivery experience has caused you concern – especially given what happened with a previous order.
I can’t locate your details from the information shared here, so I’m unable to look into this specific delivery publicly.
I’d really encourage you to contact our Customer Care team directly via the zooplus website, mentioning this review. That way, we can make sure the issue is properly logged and addressed. For privacy reasons, I can’t do that part here on Trustpilot.
Thank you for taking the time to share your experience, even though it’s a disappointing one.
Team zooplus
Everything is ok just the delivery time…
Everything is ok just the delivery time is quite long.
15 mars 2026
Avis spontané
Réponse de zooplus.ie
Hello Lilia,
Thank you for taking the time to share your experience with us. I’m really glad to hear everything else met your expectations, and I do appreciate you pointing out the delivery time.
Feedback like yours helps us focus on where we can do better, and I hope your next order reaches you more quickly.
Team zooplus
Best customer service
This is the only website where I buy my pet’s food because they have the best customer service. Whenever I have a problem, they always resolve it quickly and in the best possible way!
15 avril 2026
Avis spontané
Réponse de zooplus.ie
It’s wonderful to read comments like yours, Eliene.
I truly appreciate your trust in zooplus and your kind words about our customer service. Knowing that our support makes a real difference when you need help is exactly what motivates us every day.
Thank you for choosing us for your pet’s food and for spreading the word.
Team zooplus
Generally very happy with the service
Generally very happy with the service, just be conscious to allow sufficient delivery time as can vary.
17 avril 2026
Avis spontané
Réponse de zooplus.ie
Lovely to read this — thank you for sharing your experience.
I’m really glad you’re happy with the service, and I appreciate you pointing out the importance of allowing a bit of extra time for delivery. It’s helpful feedback and sets the right expectations for other pet parents too.
Thanks again for choosing us.
Team zooplus
I'm using Zooplus for over 5 years
I'm using Zooplus for over 5 years, you can find high quality cat and dog food for reasonable price.
Fast delivery, great offers and trier packs.
16 avril 2026
Avis spontané
Réponse de zooplus.ie
Hi Clara,
Hearing from a customer who’s been with us for over five years truly means a lot.
I’m delighted that the quality, pricing and range — especially the offers and trial packs — have kept you coming back, and that delivery has been working well for you too.
Thank you for your continued trust and for recommending us to others.
Team zooplus
I would give it no stars if I could
I would give it no stars if I could, order and pay, then nothing ! Trying to get info on an update has been time consuming , will not be ordering anything else from them in the future, not worth the hassle and very unreliable, don’t even bother looking at their delivery times , mine hadn’t even left the warehouse a week later!
18 avril 2026
Avis spontané
Réponse de zooplus.ie
Hi Ellen,
I’m really sorry to read about this experience – I completely understand how frustrating it is to place and pay for an order, then be left without updates for days. That’s certainly not the level of reliability I’d want you to associate with zooplus.
I’ve been able to locate your details in our system, and, as we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you for taking the time to share your feedback – even when it’s negative, it helps us understand where we need to improve.
Team zooplus
Réponse de zooplus.ie
Hi Amy,
thank you very much for taking the time to share your feedback with us and sorry to hear your order has not been received.
I have located your details in our system, and, since we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you.
Team zooplus
Prices are no longer attractive at all…
Prices are no longer attractive at all compared to local stores. There’s a strange policy of deleting product reviews and reposting items with zero feedback. It’s a pricing mess with fake promotions on overpriced products. Also, the delivery time leaves a lot to be desired.
16 avril 2026
Avis spontané
Réponse de zooplus.ie
Hi Robert,
Thank you for taking the time to share your thoughts — I’m sorry to read how disappointed you feel with your recent experience on zooplus.ie.
I understand your frustration around pricing and promotions We understand how frustrating this can be and want to assure you that we don’t take these decisions lightly: due to rising suppliers and logistics costs, some price adjustments across our assortment have unfortunately been unavoidable.
That said, we’re also reviewing our pricing regularly to ensure it remains fair and accurate.
We remain committed to offering value through benefits like free shipping on orders over certain amounts, regular discount codes, and our zooplus Club program.
I’m also sorry to hear your concerns about product reviews. I want to reassure you that reviews are moderated, not removed arbitrarily, and only those that don’t meet our guidelines may be declined. That said, I appreciate how this can look confusing from a customer’s point of view.
Regarding delivery times, I completely understand how disappointing delays can be, especially when expectations aren’t met. The good news is that we are constantly working on that to improve our service to you.
Unfortunately, I haven’t been able to locate your details in our system, so I can’t look into your specific case from here. If you’d like us to review this in more detail, please reach out to our customer service team directly via your zooplus account or the contact options on our website, mention your review as reference, and we will be happy to help.
Thank you again for your honest feedback.
Team zooplus
They're being really sneaky with these…
They're being really sneaky with these discount codes. I recently used a 20% off code for Felix and compared the order to my previous one. It turned out that the one with the discount actually ended up being more expensive. The prices of so many products are just way marked up
10 avril 2026
Avis spontané
Réponse de zooplus.ie
Hi Art,
Thanks for taking the time to share this — I’m really sorry to hear how frustrating this felt.
I understand why it’s disappointing to expect a saving from a discount code and then notice the total doesn’t look better compared to a previous order. I want to reassure you that our promotions are always applied exactly as advertised.
Unfortunately, I can’t locate your details from this review alone, so I’m unable to check the specific products or pricing you’re referring to. Our Customer Care team is the only option we have to assist you and will be happy to take a closer look and explain how the prices and discount were calculated for your order.
Reaching out to them directly will allow this to be reviewed properly and privately.
I appreciate you raising this, as transparency around pricing really matters to us.
Team zooplus
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