Contraty to the negative reviews here, I have found the service incredibly good! I had a problem with a delivery recently which was resolved promptly, without any hassle. Very competitive pric... Voir plus
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I' ve found zooplus to be generally competitive but in the last year the prices have kept going up .my dog food , 12 tins , usually costs 56 euro , increased in 1 day , to 64 euro .zooplus cited suppl... Voir plus
L'entreprise a répondu
Parcel shipping a disaster, kept saying out for delivery and no attempt made, delivery company said they had given driver too much to do, then next day lied and said no one in when i have camera cover... Voir plus
L'entreprise a répondu
Not only their delivery service is slow, but their customer service is also incredibly bad. Tried calling them just to learn their call center is not working at the moment. I have emailed them and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
zooplus - your pet shop with pet supplies and pet products for cats and dogs in UK. Dog supplies, cat supplies, dog food, cat food, dog chews, cat toys, bird cage, cage, aquarium, aquatics.
Coordonnées de contact
Irlande
- zooplus.ie
2,4
Bas
923 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Zooplus failed to deliver my order and…
Zooplus failed to deliver my order and could not or would not tell me where it was. According to their website EVRI are their partners for Northern Ireland yet EVRI emailed me to say they are expecting my parcel soon. I live in Dublin and my parcel should be handled by GSL. Delivery incompetence is not good for business and very stressful for customers. Yet again Zooplus have messed up in what I assume is a drive for more profit, they should go back to DPD.
4 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi John,
Thank you for taking the time to share your feedback — I’m really sorry to hear about the confusion and stress caused by your recent order. I completely understand how frustrating it must be, and I appreciate you highlighting the impact this has had.
I’ve checked and found your details in our system, and we will communicate with you via our official channels as we are not able to discuss of individual cases here on this public platform for security and privacy reasons.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Super slow delivery service
Unfortunately, I can't recommend Zooplus if you're ordering in Ireland. The prices and the variety of goods are really great, but the delivery service is super slow, also not user friendly as the tracking numbers are constantly changing and can't be traced properly. I have ordered food for my cat and placed an order on December 1, 2025, now it's December 12, 2025 and I still don't have any updates on the parcel, besides that it was dispatched on December 4 (apparently, they use some Evri that ships it to the Netherlands and then hand it over to GLS to ship to Ireland, which is a long chain and everyone in it has delays on their side).
I used to be a loyal customer, especially, because back when I was ordering in Poland, my parcels from Zooplus arrived within 2 days. I expected delays now, so I ordered pet food in advance, but 2 weeks for a delivery within EU is too much.
I suggest Zooplus to change the delivery service they're cooperating with to have a better customer experience.
upd: it's December 18 - still no parcel :(
12 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Krystyna,
Thank you very much for keeping us up to date with your delivery, I am glad to see that you have been contacted by our customer care team as promised, and we will continue to be in touch with you via our official channels.
Hi Krystyna,
Thank you for taking the time to share such detailed feedback — I’m really sorry to hear about the delays and the difficulties with tracking your order. I also appreciate your point about the complexity of the delivery chain and how that impacts speed and reliability.
I’ve checked and found your details in our system, so we will communicate with you via our official channels as we are not able to provide you with assistance publicly here, for security and privacy reasons.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Irishand zooplus customer for over an decade…
I am based in Ireland and since zooplus moved from DPD to Evri, the service has been frankly appalling. Every order there is an issue, they go missing, don't arrive on time, the wrong order is delivered (someone else's order at times), I waste so much time chasing up these issues.
Also, the prices at zooplus have increased hugely, which given their standards and customer service has dropped massively, is ironic and very annoying.
They've also got rid of their rewards programme which is a real disappointment and means the value they offer is further reduced.
I will be unlikely to use them again in the future, after over a decade of loyal custom I've had enough.
21 novembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Terry,
Thank you for taking the time to share your thoughts — I’m truly sorry to hear how disappointing your recent experiences have been, especially after being a loyal customer for over a decade.
I’ve checked and found your details in our system, so, as we are not able to assist you publicly on here, we will communicate with you via our official channels.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Long delivery, broken contact form
I have made an order (421636715) on 27.11.25 and still (10.12.25) haven't received my parcels and it's been 13 days already. It took zooplus almost a week to dispatch the order and delivery service haven't updated the info in 7 days as well. The contact form on the website is not working. It is not the service it is used to be.
10 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi "customer",
Thank you so much for taking the time to share your feedback with us and I am very sorry for the experience you are having with your last order.
Great that you have shared your order ID here, I very much appreciate that: it will allow us to locate your account and communicate with you via our official channels, as we are not able to assist you publicly here on Trustpilot.
Thank you very much for your patience.
Delivery nightmare
I used to love Zooplus but their delivery service has been awful lately. Made an order on the 28/11, items we’re supposed to be delivered in 3 to 6 days. So far nothing arrived, I contacted customer service and they just gave me a generic reply that there are delays and to wait 1-3 extra days. This was 2 days ago and the tracking hasn’t change yet, the same since the 5/12. I order on the 28/11 because I’m travelling next week and need my order for my cats
28 novembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Sofia,
Thank you for sharing your experience — I’m really sorry to hear about the delay and the lack of helpful updates, especially as you ordered well in advance because of your upcoming travel plans. I completely understand how stressful this must be when you need the items for your cats.
I’ve checked and found your details in our system, and I thank you very much for taking the initiative of contacting our support team. I’m sorry that the assistance you received didn’t meet your expectations and, as we cannot assist you publicly here for security and privacy reasons, we will communicate with you via our official channels.
Thank you again for bringing this to our attention. I hope we can resolve this promptly and make things right for you and your cats.
'No delivery service available'... ???
I did my absolute best for over a week to give Zooplus.ie my money when shopping for a Dog Crate (Ferplast) at €180. Unfortunately the site kept showing 'No delivery service available'. Emailing Customer support is a waste of time, it will get you nowhere. I can only summise that because GLS are no longer in business, there is no delivery. I find it very poor management that an alternative arrangement has not been made with another company. In the end I had to purchase from another website and went with a Savic crate instead.
9 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Ray,
Thank you for taking the time to share your experience — I’m really sorry to hear how frustrating this has been for you.
I’ve checked and found your details in our system, and I can indeed see you’ve already contacted us, which is great.
As we are not able to provide you with our assistance publicly here on Trustpilot, we will communicate with you via our official channels.
Thank you again for bringing this to our attention — I hope we can make things right and restore your confidence in ordering with us.
Delivery service is horrendous!
I am disgusted at the delivery service that Zooplus use.
This is the 3rd time that I am chasing up my delivery and it is over the 3-6 business days with no information on GLS to tell me it's out for delivery.
Last time it was "out for delivery" for 3 days and also far over its 3-6 business days again.
I continue to be nothing but disappointed with this delivery service and I also know of plenty of others who also feel the same.
Changing back to DPD would be a highly recommended next step as Zooplus will lose good customers over this.
Especially as GLS & Evri will just give a generic response if and when they do reply which doesn't address the issue at all.
9 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Alwyn,
Thank you very much for taking your time to share your feedback with us and so sorry for the outcome of your latest delivery.
I have found your details in our system and I can see your query that you sent to our customer care team - I very much appreciate that, thank you, as that is the best, and only, way for us to assist you.
We will take it from there and communicate with you via our official channels.
Your patience is very much appreciated.
Thank you.
Customer Service
Order number 422453754. In response to your message, several forms have already been submitted, but the replies so far have been vague. We were told that delivery takes 3 to 6 working days after dispatch, but since there is no clear information about how long it can take between placing the order and the actual dispatch, it is very difficult to calculate the real timeframe when making a purchase.
In any case, that delivery window has now passed, and there are still no updates or changes in the tracking information.
I’m extremely disappointed with Zooplus Ireland. My order has been “on its way” for almost 8 days and still hasn’t arrived. The tracking tools don’t work, the phone line doesn’t work, and they don’t respond to emails. At this point, I have absolutely no idea where my order is or if it will ever arrive. Meanwhile, my animals have been left without food because of this complete lack of communication and reliability. This experience has been incredibly frustrating and unacceptable. I expected much better from a company that sells essential products for pets.
1 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Ana,
thank you so much for sharing that information with us, I very much appreciate that.
I can see your details in our system now, and we will communicate with you via our official channels.
Thank you.
Hi Ana,
Thank you for sharing your experience — I’m truly sorry to hear about the delay and the lack of communication regarding your order.
I’ve checked and couldn’t locate your details in our system based on the information provided here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/ and reference this review? If you prefer, you can share your order number here so we can investigate and arrange a solution quickly.
Your feedback about the tracking tools and communication gaps is very important, and I can assure you that we are working towards such improvements.
Thank you again for bringing this to our attention — I hope we can resolve this promptly and restore your confidence in ordering with us.
Zero Customer Care
Zero Customer Care. Placed a decent sized order on the 24/11. Received notification from GLS that we would receive delivery on the 3/12. A GLS van drove into our yard, turned around and left and marked my order delivered. I've been in contact with Zooplus.ie numerous times since to find out where my order is and the only thing I'm being told is "we are investigating it".... for nearly six days now ! I've asked for a refund a few times now but no reply. Emailed them lots of times yesterday from early morning but they never replied to any of them. I rang them yesterday evening and asked why nobody replied to any of my emails and their reply was that they were too busy ! They then told me they would send me an email shortly with an up to date feedback on the status of my delivery...... that didn't happen either...... if you want loads of unnecessary drama and hassle place your order with Zooplus.ie.... they wont let you down.
9 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Halpenny Heavy Haulage,
Thank you for sharing such detailed feedback — I’m truly sorry for the stress and inconvenience this situation has caused.
I am particularly surprised on your reporting about the assistance received that has not met your expectations - our customer care team are there to look after all our customers' queries and I'm sorry you had to report a non positive experience there.
Unfortunately, I couldn’t locate your account details from the information available here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/, or follow up on any existing email communication you have had with us, and reference your review? If you prefer, you can share your order number here as that too will help us locating your account and communicating with you via our official channels.
Thank you again for bringing this to our attention — I hope we can resolve this quickly and restore your confidence in ordering with us.
Great customer support
Placed a bigger order , including a liter box. It came with a small bit of damage. The customer service replied to my email the same day and arranged a replacement.
20 octobre 2025
Avis spontané
Réponse de zooplus.ie
Hello Olivia— sorry again about the damaged litter box, and thank you for your kind words about our swift replacement. We’re grateful for your custom and your recommendation. So sorry for our belated acknowledgement here.
GLS delivery lets Zooplus.ie down.
I have already contacted Zooplus re closure of my account .
Order number as requested in Your reply .. 421862989
I have always been happy with the quality of the dog food and other items I’ve purchased from Zooplus.ie. . Unfortunately, I will not be ordering from them again due to their use of GLS for delivery.
GLS has proven to be extremely unreliable. Orders are consistently late, and their tracking information is misleading. They claim delivery attempts were made when in fact no attempt occurred—I waited at home all day, and our CCTV confirms no driver came to the property.
It’s disappointing that such a good retailer is let down by a dishonest and unreliable delivery partner.
5 décembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Ann,
Thank you very much for sharing that information with us - it has been passed on to our customer care team and we will be in touch as soon as possible via our official communication channels.
Thank you again.
Hi Ann,
Thank you for sharing your experience — I’m truly sorry to hear about the repeated delivery issues. I completely understand how frustrating this must be, especially when you’ve otherwise been happy with the quality of our products.
Your feedback is extremely valuable, and I’ll make sure it’s passed on internally. We want our delivery partners to reflect the same standards we aim to provide, and let me reassure you that we are working on that every day.
Unfortunately, I couldn’t locate your account details from the information available here, and for privacy reasons, we can’t resolve individual cases on Trustpilot. Could you please contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review? If you prefer, you can share your order number here so we can investigate and address this properly.
Thank you again for bringing this to our attention — I hope we can resolve this quickly and restore your confidence in ordering with us.
Easy to use the App to order & goods…
Easy to use the App to order & goods delivered to your house. Very competitive prices.
24 novembre 2025
Avis spontané
Réponse de zooplus.ie
Robert, great to hear the app was easy and the prices hit the mark. Thanks for choosing us and for passing that on to fellow pet parents. So sorry for our belated acknowledgement here.
Fantastic company
Fantastic company. Fast delivery. Never any issues delivered to Ireland. Excellent prices and discounts.
2 décembre 2025
Avis spontané
Réponse de zooplus.ie
A quick thank you, Helen—we’re delighted delivery to Ireland has been fast and that the offers help. Your support (and any shout outs) mean a lot to us. So sorry for our belated acknowledgement here.
Great value for a puppy food
Great value for a puppy food, the only reason for not getting 5 stars is because delivery time took too long.
1 décembre 2025
Avis spontané
Réponse de zooplus.ie
Sanita— thanks for the lovely note on value for your pup. We appreciate the feedback on delivery time and your continued trust in us. So sorry for our belated acknowledgement here.
I have no issue with zoo plus
I have no issue with zoo plus it’s the company that they are using to deliver GLS… my package did not get delivered even tho GLS said they delivered it. zoo plus in fairness were very apologetic about it and send a redelivery. again today GLS said they deliver the package and again no package. so sorry zoo plus won’t be ordering with you again. Get a better delivery service.
29 novembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Noreen, thank you for sharing your feedback and I’m really sorry about the failed deliveries. We take this seriously and are following up with the courier to get to the bottom of it. Thank you for the feedback and for giving us the chance to put things right. Also, please accept our apologies for the late acknowledgement here.
Misleading up to 50% off on app…
Ok so black Friday sign comes up when you open the app saying up to 50,% off
Under neath it says 40,%
Very misleading to be honest
Can't find any cat food with either discount
I've finished buying from zooplus
I'm annoyed
28 novembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Patsy,
Thank you so much for taking the time to share your feedback with us and sorry for the inconvenience experienced.
Unfortunately, I couldn’t locate your account details based on the information provided here. For privacy reasons, we can’t resolve individual cases on Trustpilot, and if I can ask you to very kindly contact our customer care team via https://www.zooplus.ie/contact_form/ and reference your review, we’d be happy to look into this further and assist you. Alternatively, you can share your customer/order ID here, as that is a safe thing to do.
I hope it's an acceptable request and I look forward to restoring your confidence in ordering with us.
Thank you.
Réponse de zooplus.ie
Thanks so much—three very lucky dogs! We’re grateful for your continued custom and for recommending us to others. So sorry for our belated acknowledgement here.
Loyal customer for over 10 years
Loyal customer for over 10 years, delivery times now days are really bad.
Using GLS now and not DPD.
8 days before I got my order.
10 novembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Graham,
Thank you for sharing your feedback and for being a loyal customer for over 10 years — that means a lot to us. I’m really sorry to hear that your recent experience with delivery took eight days, which is far from the standard you should expect.
While I couldn’t locate your details in our system from the information provided here, I’d love the chance to look into this further and see what went wrong.
Could you please contact our Customer Care team directly with your order number? This will help us investigate and work on improving the delivery process for you and other long-standing customers.
Thank you again for bringing this to our attention — your feedback is invaluable, and I hope we can restore your confidence in our service.
Very poor delivery experience GLS
I was very disappointed with my zooplus delivery from GLS which arrived on 7th November. The packaging was broken open and the contents were left exposed to the elements, there was a tear in the cat litter bag which contained clumping cat litter if it had rained the contents would have been destroyed. There is a porch at my front door where the package could have left only a matter of feet from where it was carelessly left. I am wary about doing another zooplus order if this is how it will be treated. Never had any issues with DPD deliverys
7 novembre 2025
Avis spontané
Réponse de zooplus.ie
Hi Anne,
Thank you for sharing your experience, and I’m really sorry to hear about the condition in which your order was delivered. That’s certainly not the standard we aim for, and I completely understand your concern — especially when the packaging was left exposed and the cat litter bag torn.
I’ve checked and found your details in our system, but I can see you haven’t contacted us yet - our support team is the best and only way for us to assist you with anything that may jeopardise your experience with us.
As we are not able to assist you publicly here on Trustpilot, we will communicate with you via our official channels.
Your feedback is invaluable, and I truly hope we can restore your confidence in ordering with us.
dog food
We have been purchasing dog food from zooplus for 4 years now and we are very happy with the service.
20 novembre 2025
Avis spontané
Réponse de zooplus.ie
Marguerite, four years with us is brilliant—thank you for the trust and loyalty. Your kind words help others feel confident to order, too. So sorry for our belated acknowledgement here.
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