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Zutrix Avis 139

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TrustScore 4 sur 5

4,1

Service SEO
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Great rank tracker, but getting ahold of customer support is a nightmare. We have a billing issue, and I've sent multiple chat and helpdesk tickets and no response for 4 or 5 days. Where are you... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Don't expect support to come online for days. I mean days. It seems that after google has made their change for the ability for these programs to check your rankings - Patricia and her team - decide... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I've tried several SERP checkers, but Zutrix outperforms them all. The daily updates and alerts keep me informed about my site's performance. Their customer service team is always on hand to provide i... Voir plus

Noté 5 sur 5 étoiles

The level of detail in Zutrix's reports is incredible. Not only can I see where my pages are ranking, but I also get valuable insights into search volume and competition. It's a game-changer for SEO p... Voir plus

À propos de l'entreprise

  1. Service SEO
  2. Service de marketing Internet
  3. Entreprise de logiciels

Écrit par l'entreprise

Zutrix enables you to Track all Google rank positions in the Best accurate and powerful way. The world's First AI-Powered Google Rank Tracker.

Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

139 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus
Noté 1 sur 5 étoiles

App has been halted

it would appear that this app has been abandoned. Support takes days - sometimes weeks to respond. It looks as though they have built it up and are not investing any more time in it - look elsewhere, don't buy something that they have halted customer service and development on

26 mai 2023
Avis spontané
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Réponse : Zutrix

Hello Robert, sorry to hear that. You are receiving all the responses in 24-72hrs. Our customer service is up and running and all the inquiries are addressed with our team.

Noté 1 sur 5 étoiles

Faulty System [Might be Scam]

Update 3 -

I submitted my latest conversation screenshot with Bank to the Trustpilot team and all the payment details. I didn't get my payment back yet.

So my review is not fake. Trust Pilot verified it based on all the documentation. I have all the proof against my claim.

Update 2 -

So they set up an account I can use for one month. Their given ID password never worked, and I tried to reset the password. It didn't work yet. And yet today, after 34 days, I didn't receive my money. I changed the review to 1 star. I am unsure if they are willing to help me or want me to change the review. But I am done with it.

Update 1 -

Anyone can read the old history below. Zutrix contacted me and confirmed that the transaction was a technical fault. I am still waiting to hear back from my Bank. I appreciate that they also offered their free pro version for one month.

This review is not about the tool; I still didn't use it. But it shows that they care about the customer and are willing to take necessary steps to clarify it.

Thanks, Zutrix support.

First Review

I wish I could provide minus one star because it's a scam.

I took a trial on 25th April. But they never provided the account details. I tried to contact the support using their chatbox, but it's nothing. It's just a showpiece.

I submitted a dispute with my Bank, but they said I had to wait 15 days. Today, they charged back $28 as monthly fees though I can never log in to the website. As I can't log in, I can't cancel the subscription. I am going to reach out to my Bank again for it.

2 mai 2023
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Réponse : Zutrix

Hello Jalal,

Very sorry to hear your experience.

After further investigation, we could not locate your account neither your support request. If you can reach us out through: support@zutrix.com, we'll get back to you asap and refund your money. Also, we'll investigate the issue and provide you an apology gift: 3 months free subscription if you accept.

Will be waiting to hear from you soon.
Regards,

[EDIT-2 | This is not a genuine experience review!]
Those claims are completely false as we talked with this person through email. As he confirmed; he never initiated a payment through our systems therefore no payment can be detected. He confirmed that the issue is related with his bank and no money ever taken. So there is no money to dispute either.

Nevertheless, we offered him a Pro package free for a month. Even there is no issue from our side, he insisted not to review this review. This is not a genuine experience review, a report with screenshots of our conversations sent to TrustPilot Team for further review.

Noté 1 sur 5 étoiles

Terrible service - no suport.

I did bought a paid membership few 3 days ago and did not recieved anything from them. No access, no answers. Support is offline since i write first message.

Terrible service with dead support.

22 février 2023
Avis spontané
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Réponse : Zutrix

Hello Enn,

Very sorry to hear your experience.

We could not find any support inquiry from you.

Could you please re-send your email to : support@zutrix.com

We can check and resolve the issue.

There are no general issues regarding creating subscriptions etc.

Thank you!

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