Have been with 1310 for about 5 years. Have been very satisfied with the service from original installation, normal operations and with customer support. On the rare occasions I’ve had a problem (du... Voir plus
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Lisez les avis des autres
Service has been good so far, downside when i tried to order online my address didn't exist yet, i went for the 900/900 package and wanted the upgraded router that was FOC when ordering. Unfortunately... Voir plus
Within 3 weeks of ordering my service I’ve had installation today. Tim and Matt arrived at the time I was given as an estimate, installed everything very promptly and left me with a great experience.... Voir plus
Customer service is shocking i pay for 950mbps upload and downlaod speed i get 100 mbps download and 11.0 upload so just 0.9% of the service i pay for been asking for 6 months pluss for somone to co... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ultra Fast Internet. Simple, reliable
Coordonnées de contact
Chester House, GU14 6TQ, Farnborough, Royaume-Uni
- 0333 300 1310
- hello@1310.io
- 1310.io
4,1
Bien
190 avis
Demande des avis aux clients
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N'a pas répondu aux avis négatifs
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Although not common household name…
Although not common household name while we get first class customer service from order to installation. Some connectivity queries has been resolved promptly, to be precise sky Qbox have interference issue(as it use common frequency 80 MHz) with WiFi signals which has been resolved with router configuration remotely without me touching anything. Happy customer and will recommend.
24 septembre 2024
Réponse de 1310
Thanks for the review Husnain. Sky Q can be tricky, it tends not to play nicely with others :) I'm glad we've got your issues resolved but if you hit any other problems please do get straight in touch with us.
Super easy to sign up
Super easy to sign up, communication is fantastic, answer questions quickly. Have had no issues so far with my connection. Monthly fee is good value.
17 septembre 2024
Réponse de 1310
Thanks for the review. I'm glad you're having a good experience so far Sarah and feel the service is good value. If either of those things change please do reach out to us to discuss!
Réponse de 1310
Thanks for the review Keith, easy to order and simple is what we aim for! Hopefully the service remains good, however if you encounter any issues please do reach out to us.
1310 service is really superb!
1310 service is really superb!
Initially I am little skeptical about this because I used to OpenReach before with BT/Virigin etc, but in the new area, they offer OFNL, I was plenty of providers to choose from, not sure to whom I need to go with, but 1310 stand out as they provide fixed Ip, also their sales and support team is awesome, I simply mail them on Saturday, I didnt expect any reply, but to my surprise I got the call from 1310 on Saturday evening itself, all set on the same day, clarified my questions, really a nice team. Monday while activating, immediately service was up and running within 15 min. So far so good, except any maintenance at OFNL side that's beyond 1310's control, overall, I am happy.
2 septembre 2024
Réponse de 1310
Thanks for the nice review, this is great to hear and I hope we can continue to meet your expectations around service!
Best value I've found but the customer…
Best value I've found but the customer service is what makes them amazing!
4 septembre 2024
Réponse de 1310
Thanks for the lovely review Dominik! If you ever feel like the service is changing please do let us know.
Delightful experience with 1310
Support and reliability of 1310 is assuring and a delightful experience all along. Whole of the team including their leadership is very receptive to customer requirements. Would happily recommend for anyone.
25 août 2024
Réponse de 1310
Thanks for the nice review Srinivas and I’m glad you’re having a good experience so far!
Réponse de 1310
Thanks Sam! If you do encounter issues don’t hesitate to reach out to us.
First rate Customer Service & Speed
Really pleased with 1310 - exceptional customer service - nothing was too much trouble .. Had an initial issue when we moved in - NOT 1310’s fault - previous owners had accidentally taken vital connection equipment.
New equipment was all organised by 1310 - ordered, delivered, installed and all up and running in no time.
Speed up and download- great 😊
Worth the money!
9 août 2024
Réponse de 1310
Thanks for the lovely review, and I'm delighted the service is working as you'd hope. Sorry about the ONU missing, sadly out of our control but happens sometimes. Please do get in touch if the service ever dips below your expectations!
Broadband It didn't take long to…
Broadband It didn't take long to connect. And the staff were very polite and friendly. The broadband has improved.
1 août 2024
Réponse de 1310
Glad you are having a positive experience :) Please reach out to us if that shows any signs of change!
Why on earth change the name?
Why on earth change the name?
I keep thinking you are spam.
Use a word not a number.
1 août 2024
Réponse de 1310
Sorry you feel that way Sarah! Hopefully you think more of the service than the name though 😆
Conversion from landline (at a…
Conversion from landline (at a considerable expense) to VOIP, and a substantially lower monthly cost - what's not to like? Thanks 1310
1 juillet 2024
Réponse de 1310
Glad to hear you're having a positive experience so far Rupert :) If anything changes, please do reach out to us!
Very smooth process
1 juillet 2024
Réponse de 1310
Thanks for the review Simon, glad you had a good experience :)
Great service
Great service, great customer support, always helpful and decent speeds with a low contention rate. Would defo recommend.
1 juillet 2024
Réponse de 1310
Thanks for the great review. Hopefully you will not encounter any issues, however if you do please don't hesitate to contact us
Absolutely fantastic communication and service can’t complain…
Absolutely brilliant I can’t complain such quick and reliable service. When you contact them by email very prompt havnt tried to call as yet .... friendly and very helpful which is incredibly rare these days.
Installation was quick and tidy. Matt who is also one of the owners of the company came and installed our Internet, really friendly and very helpful.
Thank you again, I would HIGHLY recommend this company.
16 juillet 2024
Avis spontané
Réponse de 1310
Thankyou for you review Claire, that's great to hear you've had a good experience so far :)
If you do hit any issues and need to call us please feel free on 0333 300 1310.
Excellent provider with exceptional support.
Perfectly smooth switch to 1310 who were very helpful to arrange our switch on a future date as we had been let down by another provider.
Excellent customer service, quick and helpful responses above and beyond other companies.
Very happy with service and can highly recommend.
2 avril 2024
Réponse de 1310
Thanks Sarah, I’m glad your switch over went well and that you’ve had a positive experience
Absolutely brilliant I can’t complain…
Absolutely brilliant I can’t complain such quick and reliable service. When you call there’s no waiting time and straight to a real talking human that’s friendly and very helpful which is incredibly rare these days.
Installation was quick and tidy. Matt who is also one of the owners of the company came and installed our Internet, his knowledge and skills were above and beyond, really friendly and very helpful.
The broadband itself is the best I’ve ever come across it’s speed and reliability is far better than Virgin, Sky and BT (trust me I’ve had them all) and the cost is a lot cheaper for the speed you get and service you get.
Thank you again, I would HIGHLY recommend this company.
12 mars 2024
Réponse de 1310
Delighted to hear about your positive experience Carla :)
Highly recommend for small businesses
Really easy process and experience so far. Matt has been on hand for every step of the sales process to assist with questions from our team. Very satisfied so far.
16 février 2024
Réponse de 1310
Thanks for sharing your experience :)
Réponse de 1310
I’m glad to hear you’re having a good service Matt :)
Excellent service provided by 1310
After experiencing problems with our previous internet service provider, 1310 were recommended to us and after initially contacting them, our new service provided by them was up and running within 24 hours.
15 décembre 2023
Réponse de 1310
Delighted to hear you had a positive experience Christopher :)
1310 very helpful resolving our terrible BT broadband
1310 very helpful resolving our terrible broadband speed from BT although installation took longer to organise, when done they were professional, polite and thorough. Helpful in switching from BT landline to1310 very pleased with service
1 décembre 2023
Réponse de 1310
I’m glad you had a positive experience with the switchover Linda :)
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