Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... Voir plus
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Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... Voir plus
These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... Voir plus
L'entreprise a répondu
I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique de santé et beauté
- Magasin de cosmétiques
- Service de fitness et nutrition
- Magasin de produits capillaires
- Boutique de produits de nutrition sportive
- Magasin de vitamines et compléments alimentaires
Écrit par l'entreprise
ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free
Coordonnées de contact
6A Hurricane Street, 4014, QLD, Australie
- support@onelabs.com
- 1labs.com.au
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N'a pas répondu aux avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible customer service
I have had a reaction to their shampoo and conditioner. Reached out via their website and Instagram several times, it’s been over a week but still no response.

Réponse de ONE LABS
They are the best!!
They are the best. The shampoo and conditioner are such great quality for a decent price (it smells great too!). No issues with delivery times. The customer service response times are so quick, and they do their best to accommodate to your needs. I recently asked if I could have two shampoos instead of one shampoo and one conditioner, and they did that for me with no problems. Would definitely recommend to someone looking for high quality, customisable hair care and great service. Thanks again!

Réponse de ONE LABS
Not the right fit for me
I’ve used the 1Lab shampoo 5 times since receiving. After washing with shampoo and thoroughly rinsing, my hair feels as though it has a residue and has a greasy and almost sticky finish regardless of air-drying or using a hair drier. Disappointing as I was very hopeful that the formula would be a good fit for me.

Réponse de ONE LABS
My hair is the softest it's ever been!
My hair is the softest it's ever been!
I've tried everything, store bought and professional grade hair products. Nothing has made my hair so soft and supple. It's the best my hair has ever been. I colour my hair religiously, and it has fixed my damaged ends.
Super fast shipping! I live rural and got my package within 5 days.

Réponse de ONE LABS
Love it
Love my new shampoo and conditioner, I was using function of beauty before but it got too expensive with the exchange rate so I thought I’d try one labs and I’m very impressed

Réponse de ONE LABS
Great pre workout
Great pre workout, I use less than the recommended amount and it is still more than enough to sustain a good 1.5-2 hr intense workout (weights and cardio)

Réponse de ONE LABS
One labs …
I absolutely love the shampoo and conditioner the smell is great and feel of my hair afterwards is great

Réponse de ONE LABS
I love ❤️ my Shampoo and Conditioner
I love ❤️ my Shampoo and Conditioner, my hair feels amazing after only a short time using your products

Réponse de ONE LABS
Such a simple.process to make something…
Such a simple.process to make something just for me. Great results and very quick delivery. I love it.

Réponse de ONE LABS

Réponse de ONE LABS
Poor quality
Had to get the product resent because the colour was off (chose orange, got pink). Even the second batch was still quite pink and not like in the photos. The packaging was squashed and the first time it just came in a random box, not as advertised. The shampoo feels very soapy and cheap. You’re better off purchasing some nice shampoo and conditioner from a hairdresser (Nak, Juice, DeLorenzo).

Réponse de ONE LABS
My experience
I have achieved great results as I suffer from scalp issues and the personalised products have made my hair look great and improved my condition

Réponse de ONE LABS
Lovely product!
Wide range of scents and indepth questions so you get exactly what you need.

Réponse de ONE LABS
I used my custom shampoo and…
I used my custom shampoo and conditioner to the instructions and it made my hair even more oily and made my hair go stringy. I did like how you can customise the colour and scent of each but just wished it worked for me.

Réponse de ONE LABS

Réponse de ONE LABS
Shampoo and conditioner
I really like how the shampoo and conditioner are acting on my hair. I have been having great experiences and my hair is looking much better than it was before.

Réponse de ONE LABS
I bought for my mum’s birthday
I bought for my mum’s birthday, it came relatively quickly and was exactly what I ordered, smelt amazing and my mum loves it.

Réponse de ONE LABS
Makes greasy hair MORE greasy
The website and delivery was really good. Unfortunately it does not work with my hair. I selected that I get greasy hair very easily, but I must say that the shampoo I got from ONE LAB is the worst shampoo I have ever tried. I have followed their instructions, and have done my own little experiments trying to get my hair working with the shampoo, but nothing is working. Also the my shampoo or conditioner have no smell whatsoever. I’m very disappointed as I have read so many good reviews.

Réponse de ONE LABS
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