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Lisez les avis des autres

Noté 1 sur 5 étoiles

Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... Voir plus

Noté 1 sur 5 étoiles

Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... Voir plus

Noté 5 sur 5 étoiles

These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Magasin de cosmétiques
  3. Service de fitness et nutrition
  4. Magasin de produits capillaires
  5. Boutique de produits de nutrition sportive
  6. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

205 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,7

Tous les avis

(205)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing products with affordable prices!

Been ordering since they started their company and there was nothing online about them. They offer amazing products with affordable prices. A lot of customisation! This is my third time ordering and my hair has been feeling amazing since

My only critisms is that the anti brass pigment they use is very strong and can cause staining with use if your using it more than one time a week. Also they provide pumps even if you select without pumps.

12 décembre 2023
Avis spontané
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Réponse de ONE LABS

Hi Traci,

Thanks so much for your review! We're so glad your formula is working for you. And thanks for the feedback.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

best shampoo and conditioner ever

I’ve only been using this shampoo and conditioner for less then a month and i can tell my hair is loving it, it never frizzes anymore and corporates with me 🙃 i’ll definitely be purchasing from here forever and getting hair oils when it comes out.

22 novembre 2023
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Réponse de ONE LABS

Hi Mirna,

Thanks for sending in this feedback! We're so happy you've been seeing these results.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Exactly what my hair needed!

Exactly what my hair needed!

I was always finding my hair getting oily after half a day, and found it brassy. One Labs shampoo and conditioner do exactly what I want, keeping my hair less oily for longer, and helping to tackle brassy tones.

14 novembre 2023
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Réponse de ONE LABS

Hi Scott,

So glad to hear your custom formula is working for you! Thanks for your review.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

The produce is amazing

The produce is amazing. Got for me and for my daughter.

13 novembre 2023
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Réponse de ONE LABS

Hi Simone,

Glad to hear your formulas are working for you and your daughter! Thanks for sending in your feedback.

Kindest,
ONE LABS Team

Noté 4 sur 5 étoiles

Ease of ordering and process of…

Ease of ordering and process of delivery. Product packaging and functionality. Shampoo and conditioner fragrances are very pleasant and my hair quality has improved

30 octobre 2023
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Réponse de ONE LABS

Hi Kaliesha,

So glad to hear your formula is working for your hair! Thanks so much for your review.

Kindest,

Noté 4 sur 5 étoiles

Thank you.

This is my first delivery from One Labs and I have used their products now 4 times.
Their delivery was very swift and I received tracking notification and my country PO received the parcel on the date specified.
Their product was expertly packed and, what I really appreciated, an information booklet on correct way to use the products was enclosed.

9 novembre 2023
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Réponse de ONE LABS

Hi Marjorie,

Thanks so much for this review! We're so glad you're enjoying your products.

Kindest,
ONE LABS Team

Noté 1 sur 5 étoiles

Wasn’t what I expected

Wasn’t what I expected. Unfortunately didn’t help with my itchy scalp, actually made it worse and hair is still very dry. Was hoping to see a little bit of difference. Did like the smell though, that’s a big tick.

No follow up (18 Dec now) even though they reply to say someone will 😞

26 octobre 2023
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Réponse de ONE LABS

Hi Tanya,

We're sorry this has been your experience and thanks for this feedback. Someone from our support team will be reaching out soon to make this right.

Kindest,
ONE LABS Team

Noté 2 sur 5 étoiles

not excellent

I was really looking for a product that would help with oily hair, and I thought One Labs would be the answer, but I have not experienced anything different from other shampoos. I have found that the shampoo leaves my hair matted and doesn't feel nice whilst I am washing my hair, and once dry, my hair only stays clean for a day, or two at most, and the roots get oily just as quickly. I have given the product a few weeks, trying different amounts of shampoo and conditioner to see if that made a difference, but to no success. I must say that the shampoo and conditioner smell is lovely, but I would not spend money on this product again.

30 octobre 2023
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Réponse de ONE LABS

Hi Darcy,

Thank you for providing this feedback! Someone from our support team will be in touch with you soon to make this right as we have a 100% satisfaction guarantee.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

What made this great is that it didn’t…

What made this great is that it didn’t take long at all for it to come, the shampoo and conditioner makes my hair super silky and my hair hasn’t been greasy the day after I wash. This is the best shampoo I’ve ever used.

18 octobre 2023
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Réponse de ONE LABS

Hi Inge,

Thanks so much for this review! We're so glad your formula is working for you.

Kindest,
ONE LABS Team

Noté 3 sur 5 étoiles

the fragrance is so lovely

the fragrance is so lovely. at first it was great, it lessened the scalp itchyness, but it made my hair go greasy, now if i use it i have to wash my hair everyday, hair fall is still a lot.

18 octobre 2023
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Réponse de ONE LABS

Hi Aimee,

Thank you for this feedback! We're sorry this has been your experience with the formula. Someone from our support team will be reaching out soon to make this right, as we have a 100% satisfaction guarantee.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

I love it

I love it! The shampoo is very gentle!

25 octobre 2023
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Réponse de ONE LABS

Hi MJ,

Thank you for your review. Glad you're enjoying it!

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Best Shampoo and Conditioner I have used in a while.

These product have changed my hair in the best way! Once I ordered the products they arrived just 2 days later. The product are of such great quality and always leave my hair smelling lovely and fresh. I would recommend this brand to anyone who is wanting to care and improve their hair.

25 octobre 2023
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Réponse de ONE LABS

Hi Zara,

Thank you so much for this feedback! We're so happy you're enjoying your formula.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Well done, ONE LABS!

I love this stuff! I have quite a few allergies and sensitivities to a broad range of health and beauty products. My custom-made Shampoo and Conditioner work really well. I have been using it for a few weeks, my hair loves it, and as a bonus,have had no adverse reactions. I will definitely be a regular customer. 🙂

16 octobre 2023
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Réponse de ONE LABS

Hi Rachel,

Thank you for your review! We're so glad we could help your allergies and sensitivities.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

I'm very satisfied

I'm very satisfied. I have thick hair and struggled with dandruff. Its been a month now my hair slowly getting smoother and dandruff free. Thank you

18 octobre 2023
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Réponse de ONE LABS

Hi Threema,

Thank you for your feedback! We're so happy your formula has delivered results.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Great product, excellent service and communication

Great service and communication. The product is fabulous. Smells divine and my hair has never been better. So glad that I have found this brand. Will not buy any other shampoo or conditioner from anywhere else!

6 octobre 2023
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Réponse de ONE LABS

Hi Yvette,

Thanks so much for your review! We're so glad you're happy with our service. We're sure there will be no more shipping explosions with your next orders!

Kindest,

ONE LABS Team

Noté 4 sur 5 étoiles

Better than expected

I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscious, which I've come to expect these days. The prorduct design and packaging is even nicer in real life, and I can tell the shampoo and conditioner apart easily in the shower because I've made them different colours ! The fragrance is nice, a bit like Fruit Tingles (I chose the lime and sandalwood I think). I like the wide pumps. The product makes my hair soft and silky. Early days but at this stage I'm happy.

11 octobre 2023
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Réponse de ONE LABS

Hi Aija,

Thank you for your review! We're so glad you've enjoyed the process of tailoring your product to suit your hair care preferences.

Kindest,
ONE LABS Team

Noté 4 sur 5 étoiles

It’s perfect

It’s perfect, however I still have frizz although I may just need to use it for a bit longer to see results :) love this product!

11 octobre 2023
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Réponse de ONE LABS

Hi Riahanon,

Thanks for your review! We're glad you're enjoying your formula so far. Let us know how you go with the frizz after some more use!

Kindest,
ONE LABS Team

Noté 4 sur 5 étoiles

The product arrived really fast and…

The product arrived really fast and it's my hair healthy again. I wish I'd tried this sooner, but the price was a bit off putting

11 octobre 2023
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Réponse de ONE LABS

Hi Christina,

Thank you for your review! We're so glad your hair is healthy again.

Kindest,
ONE LABS Team

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