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Lisez les avis des autres

Noté 1 sur 5 étoiles

Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... Voir plus

Noté 1 sur 5 étoiles

Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... Voir plus

Noté 5 sur 5 étoiles

These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Boutique de santé et beauté
  2. Magasin de cosmétiques
  3. Service de fitness et nutrition
  4. Magasin de produits capillaires
  5. Boutique de produits de nutrition sportive
  6. Magasin de vitamines et compléments alimentaires

Écrit par l'entreprise

ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

205 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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2,7

Tous les avis

(205)

16 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great Australian custom brand!

I’m so glad I’ve found an Australian company with custom products to replace a custom shampoo line I was using from the US. I love the packaging and the overall branding, and I’m happy that the bottles are made from recycled materials and are themselves recyclable. Also pleased that dispatch and delivery was so quick! I waited <1 week as opposed to the 1 month wait from the US company!

I’ve really enjoyed using the shampoo and conditioner so far - they look great in my bathroom and they smell lovely. The conditioner is my favourite, it makes my hair really soft. My only criticism is that I think the shampoo could have a better lather - using Adelaide water it takes a lot of shampoo to clean. For this reason I think I would like the option to buy different size bottles Eg. Bigger shampoo and smaller conditioner.

I’m looking forward to checking out future products, especially the custom skincare line!

9 octobre 2023
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Réponse de ONE LABS

Hi Sandra,

Thank you so much for taking the time to write such lovely things! We're so glad you're liking your formula and that the service was quick and convenient for you.

We'll definitely take this feedback about the sizes on board as this is something we're looking to implement in the future.

Thanks again, Sandra!

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Brilliant customer service

Brilliant customer service. Wonderful scent. My hair has the most beautiful sheen without it being weighed down. It also sits beautifully - bouncy but in a neat and tidy way (hard to explain but in other words my hair looks amazing!). Usually after using a shampoo for a few weeks a get sores on my scalp but this hasn’t happened with this shampoo and conditioner. If I use natural shampoo, my hair usually becomes staticky, dry and brittle. If I use commercial shampoo my hair usually becomes heavy with all the silicones. Very happy with One Labs!!

9 octobre 2023
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Réponse de ONE LABS

Hi Fiona,

Thanks so much for your review! We're so glad that you're liking your formula and that it's making your hair look amazing. That's the goal!

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Very fast delivery

Very fast delivery, love this shampoo and conditioner, makes my hair nice and soft, love the fact I get to choose my smell of them both. Highly recommend these.

6 octobre 2023
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Réponse de ONE LABS

Hi Mary,

Thank you for sending in your feedback! We're so glad you're happy with the service and the product.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

amazing product and super fast…

amazing product and super fast delivery!!

29 septembre 2023
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Réponse de ONE LABS

Hi Alex,

Thanks so much for your review! We're very glad you're happy with your formula.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Honestly love the products

Honestly love the products, such great quality, decent pricing, and amazing delivery time. Honestly will be shopping again with the company just overall great stuff.

29 septembre 2023
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Réponse de ONE LABS

Hi Coda,

Thank you for your feedback! Great to hear that you're happy with your formula.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Love it!

I'm allergic to most of shampoos in the market which usually cause itchiness on my skin. I randomly found Onelabs on instagram and decided to give it a try. Not gonna lie, I'm totally in love with it! It's not only reducing the scalps but also making my hair less frizzy and making it look shinier than before. I love the floral scent and will definitely recommend this to everyone!

22 septembre 2023
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Réponse de ONE LABS

Hi Yanin,

Thank you so much for your review! We're so glad your formula is working for you. We love being able to bring effective hair care to people whose hair may not fit the mould that some generic hair care brands are made for. Thanks again!

Kindest,
ONE LABS Team

Noté 2 sur 5 étoiles

Smells great but will not re-purchase

Pros:
- Local business
- Bang for your buck: it’s a very reasonable price for a good quantity
- Smells incred! My partner’s nose is permanently lodged in my hair and he has said multiple times that this scent is the best he’s ever smelled. I ordered the Lily and White Rose scent.
- Nice packaging and made from recycled materials.

Cons:
- It barely lathers so I’m never quite sure if I’ve gotten shampoo on my scalp or not. I found that washing my hair upside down actually helped it lather more so I’ve been doing that.
- With my previous shampoo, I could wash my hair as little as twice a week and my hair was still in amazing condition. This shampoo makes my hair actually clump together after 3 days and it feels grimey at the roots so I have to wash my hair more often than before.

13 septembre 2023
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Réponse de ONE LABS

Hi Yasmine,

Thanks so much for your review! We're glad you're liking the smell of your hair care.

As for your formula, someone from our customer support team will be reaching out soon to make this right as we have a 100% satisfaction guarantee!

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Love my shampoo and conditioner

Love my shampoo and conditioner! My hair has never felt and smelt so good!

18 septembre 2023
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Réponse de ONE LABS

Hi Lisa,

Thank you for your review! We're so glad you're enjoying your formula.

Kindest,

ONE LABS Team

Noté 5 sur 5 étoiles

Really worthwhile purchase

Really beautiful products, the custom shampoo and conditioner I got have been amazing for my hair and leave my hair smelling amazing! The packaging looks beautiful in my shower and is really great quality. Really big bottles for the quality and price - so worth it!

18 septembre 2023
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Réponse de ONE LABS

Hi Olive,

Thanks so much for your review! We're happy to hear you've been loving your formula and the quality of our products.

Kindest,
ONE LABS Team

Noté 1 sur 5 étoiles

Unhappy oily hair

After using my “customed” design shampoo and conditioner for more than 2 weeks i now struggle with very oily hair. I had normal hair with a dry scalp. But now after using this product my hair feels oily and dirty even directly after a wash.

13 septembre 2023
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Réponse de ONE LABS

Hi Hileen,

Thanks for sending through this feedback! We have a 100% satisfaction guarantee so someone from our customer service team will be in touch soon to make this right.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

First product I've tried that actually…

First product I've tried that actually manages my oil hair really well. I've always had oily hair and tried many products with no luck in keeping it in check. The result with One labs shampoo and conditioner were immediate and my partner won't stop touching my hair. It's super smooth.

20 septembre 2023
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Réponse de ONE LABS

Hey Jesse,

Thanks so much for your review! We're so glad your formula is working for managing oil.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Skin allergies

I have really bad skin allergies and it's nearly impossible to find shampoo and conditioner that is free of propylene glycol, artificial fragrance and essential oils, so I was so relieved when I found one labs. I was prepared for the product to be substandard because it is missing so many ingredients that all other shampoo has, but infact it is better than any other I have tried. Thank you 😊

20 septembre 2023
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Réponse de ONE LABS

Hi Alex,

This is exactly what we want to hear and this is why we do what we do. Because we know everyone has different hair needs! Thank you for your feedback.

Kindest,
ONE LABS Team

Noté 4 sur 5 étoiles

Customisable Haircare is the best!

One Labs website is so easy to use and so simple!! I just received the bundle 2 days ago and I can already see a difference!! I am definitely changing my go to to this! When they say customisable, it truly is to your needs and to your preferences!! The only feedback that I will leave is that the bottle is overfilled and when adding the pumps in, it lost a big chunk and that the purple pigment, because I picked anti brassiness isn’t as pigmented as I have had that worked for me.

3 octobre 2023
Avis spontané
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Réponse de ONE LABS

Hi Chloe,

Thanks so much for your review! We're glad you enjoyed the process of personalisation and ended up with a formula that has made a difference. We will definitely take your feedback about the overfilled bottles and pigment on board.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Try it.

Really liking so far. Have been using for a month and my hair is so soft and feels so clean. And the smell is nice. Will definitely repurchase

24 août 2023
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Réponse de ONE LABS

Hi Rebecca,

Thank you for your review! We're glad your formula has been working for you.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Great products

Everything is customised exactly how you want it. Love the different scents you can choose from. Great quality products.

1 septembre 2023
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Réponse de ONE LABS

Hi Anastasia,

Thank you for your review! We're so glad you're enjoying your products.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Great custom hair solution!

Really love the idea of custom-made hair products! The shampoo and conditioner that was designed for me helped me achieve my exact hair goals. Plus, being able to choose the colour and scent of the product makes it a whole lot more fun!

20 septembre 2023
Avis spontané
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Réponse de ONE LABS

Hi Helen,

Thanks so much for your review! So happy your formula is working for you.

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

Awesome product

Exactly as described, this product works extremely well, can't believe the difference compared to supermarket brands.

29 août 2023
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Réponse de ONE LABS

Hi Nick,

Thank you for your review! This is exactly what we aim to do, cut out the trial and error of finding hair care that works for you. So glad you're enjoying your custom formula!

Kindest,
ONE LABS Team

Noté 4 sur 5 étoiles

Makes my hair so soft

Makes my hair so soft, which is great considering I said my hair was dry and brittle, oh and smells great.
Only thing is I wish the shampoo lathered up a bit more

29 août 2023
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Réponse de ONE LABS

Hi Emily,

Thank you for your review! We're glad you're enjoying your custom duo. As for the lathering of the products, we don't use sulphates in our products and we've found that non-sulphate hair care tends to lather less than products that do contain sulphates. We will be working on this component in the future though!

Kindest,
ONE LABS Team

Noté 5 sur 5 étoiles

So happy with my order!

The shampoo and conditioner that are ordered are exactly to my expectation. I am so happy with them! I will definitely be order again and again.

5 septembre 2023
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Réponse de ONE LABS

Hi Belinda,

Thank you for your review! We're so glad your formula has lived up to expectation.

Kindest,
ONE LABS Team

Noté 4 sur 5 étoiles

Amazing formulas

It is really good, noticed changes from the first use! The smell is lovely too ^^ The only annoying thing was that it was quite overfilled and I couldn't put the pumps into the bottles without making a huge mess ㅠㅠ

4 septembre 2023
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Réponse de ONE LABS

Hi Molly,

Thanks so much for your review! We will definitely take that into consideration.

Kindest,
ONE LABS Team

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