Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... Voir plus
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Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... Voir plus
These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... Voir plus
L'entreprise a répondu
I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Boutique de santé et beauté
- Magasin de cosmétiques
- Service de fitness et nutrition
- Magasin de produits capillaires
- Boutique de produits de nutrition sportive
- Magasin de vitamines et compléments alimentaires
Écrit par l'entreprise
ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free
Coordonnées de contact
6A Hurricane Street, 4014, QLD, Australie
- support@onelabs.com
- 1labs.com.au
2,7
Bas
205 avis
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Good 😊
Good experience overall, slight delay in delivery but the customer service team was excellent. Also I don’t love the smell
27 août 2023
Réponse de ONE LABS
Hi Olivia,
Thanks so much for your review! We're glad you had a good experience overall. As for the scent, there is an option to have no fragrance which may be good for your next order!
Kindest,
ONE LABS Team
Helped me with my oily hair when I…
Helped me with my oily hair when I couldn’t find a good brand to help
20 août 2023
Réponse de ONE LABS
Hi Caitlin,
This is exactly why we do what we do! So you don't have to take part in the trial and error of using generic brands. Thanks for your review!
Kindest,
ONE LABS Team
Réponse de ONE LABS
Hi Eliza,
Thank you for your feedback! Glad you're enjoying your formula.
Kindest,
ONE LABS Team
I love this shampoo & conditioner
I love this shampoo & conditioner! Being able to customise to suit my hair is fantastic. Ordering is so easy & postage fast! Thanks so much! 🙂
31 août 2023
Réponse de ONE LABS
Hi Ronnie,
Thanks for this review! We're so glad the service has been convenient for you.
Kindest,
ONE LABS Team
Great shampoo and conditioner
Great shampoo and conditioner, washes my hair well and leaves a wonderful fragrance. My curls have a great bounce and my hair is super shiny after using this product.
22 août 2023
Réponse de ONE LABS
Hi Natasha,
Thank you for your review! We're so happy the formula has been helping with your curls and your hair's shine.
Kindest,
ONE LABS Team
Flat and greasy hair :(
I really tried to like the products as I spent quite a bit of money on it. On the positive side the smell was beautiful and I was complimented on the way hair my smelt. However I mainly got it as I have greasy hair and have struggled with finding a good shampoo and conditioner that stops excess oil and since using the shampoo I’ve found my hair getting greasier faster (often times within 12 hours). I was quite disappointed as my main goal was oil control and volume while my hair remains unfortunately flat and greasy.
31 juillet 2023
Réponse de ONE LABS
Hi Danielle,
Thanks so much for sending through your review. We're sorry to hear about your experience with the formulation you received. Someone from our service team will be reaching out soon to make this right as we have a 100% satisfaction guarantee.
Kindest,
ONE LABS Team
These are actually so good
These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from oily scalp and with this shampoo and conditioner my hair didn’t feel like straw and could go another day before washing.
7 septembre 2023
Avis spontané
Réponse de ONE LABS
Hi Talia,
Thanks so much for your feedback! We're so glad you've been loving your formula.
Kindest,
ONE LABS Team
BEST HAIR PRODUCTS EVER
These custom products are genuinely better than my salon shampoo and conditioner. My hair has never been so healthy and soft
16 août 2023
Réponse de ONE LABS
Hi Eloise,
Thank you for this review! So happy that you've found hair care that works for you.
Kindest,
ONE LABS Team
Not as good as I wanted it to be
Really wanted to love this, but the shampoo is ok, but not great and the conditioner definitely doesn’t detangle or leave my hair feeling smooth. My hair ends up quite greasy a lot quicker than normal and the purfume I selected is more over powering than subtle. Sadly I won’t be repurchasing.
22 août 2023
Réponse de ONE LABS
Hi Ashley,
Thanks so much for sending through your feedback. We're sorry to hear about your experience with the products you received. Someone from our service team will be reaching out soon to make this right as we have a 100% satisfaction guarantee.
Kindest,
ONE LABS
Best haircare products!
Their shampoo and conditioner is by far the best ones i've ever used! Thoroughly cleans my hair and leaves it shiny and smelling so good!
22 août 2023
Réponse de ONE LABS
Hi Abbey,
Thank you for this review! Glad your formulation is a perfect match.
Kindest,
ONE LABS
The shampoo and conditioner is exactly…
The shampoo and conditioner is exactly what I've asked for.
Could not be happier, thank you.
10 août 2023
Réponse de ONE LABS
Hi Craig,
So glad you're enjoying your custom formula! Thank you for your review.
Kindest,
ONE LABS Team
I’ve been loving my custom shampoo and…
I’ve been loving my custom shampoo and conditioner so far, I’ve always struggled buying and trying commercial brands for myself and have never found one that a truely like, so this stuff is perfect!
30 juin 2023
Réponse de ONE LABS
Hi Cody,
We're so glad you've finally found something that suits you! This is exactly why we personalise products. Thank you for your feed back.
Kindest,
ONE LABS Team
worth every cent <33
actually saved my hair. my hair was dry, frizzy, bleached/heat damaged and in less then 3 weeks i can actually get a brush through it and it’s so so soft and amazing. i was hesitant at first because of the price but it’s worth every cent. THANK YOU ONE LABS
14 août 2023
Réponse de ONE LABS
Hi Vinny,
Thank you for your review! We're so happy that your formula is helping you reach your goals. This is what it's all about!
Kindest,
ONE LABS Team
I love that I can choose to have no…
I love that I can choose to have no fragrance and my hair feels softer than ever!
29 août 2023
Avis spontané
Réponse de ONE LABS
Hi Madeline,
We're so happy to hear this! Thanks for your review.
Kindest,
ONE LABS Team
Absolutely amazing product!!
Absolutely amazing product! It’s hard to find a company that actually cares so much about the consumer/customer. The product is amazing, the shipping was super fast! They also fill the product to the brim which is always good! I honestly don’t have one thing to fault except how underrated one labs is!
28 août 2023
Avis spontané
Réponse de ONE LABS
Thank you so much for this wonderful review! We're so glad your experience has been a great one.
Kindest,
ONE LABS Team
I love the product
I love the product, and shipping was fast. I would love to have the option of just ordering Shampoo separately, as the Conditioner does not run out so quickly.
13 août 2023
Réponse de ONE LABS
Hi Sonet,
Thank you for your review! Ordering the seperate products is definitely something that is on our radar. As for right now, if you are in need for more shampoo without the conditioner, you can email us at support@onelabs.com and we can change your order to 2x shampoos instead of including the conditioner.
Glad to hear you're loving your formula!
Kindest,
ONE LABS Team
My experience ❤️
My experience was amazing I loved how them were customised by to me fit my needs. I had doubts at first but once I tried it I was amazed. The products smell incredible. I would definitely recommend. I will be purchasing plenty more products from you guys ❤️😍
10 août 2023
Réponse de ONE LABS
Hi Madi,
Thanks so much for this review! Glad to hear that your custom formula is working for you.
Kindest,
ONE LABS Team
The product is great
The product is great! I'm still getting used to the idea of using as much conditioner as shampoo and conditioning every time I wash my hair (I suffer from oily hair and have always conditioned every 2nd or 3rd wash and only used a small amount in my ends). My hair has never been as shiny as it is and my hairdresser said it was very health and clean! I'm a little sceptical about the whole having to buy them both at the same time rather than not being able to buy just one or the other.
3 août 2023
Réponse de ONE LABS
Hi Tylah,
Thank you for your feedback! Happy to hear your hair is healthier than ever.
As for ordering seperate products, this is definitely something that is on our radar! For now, if you are in need of more shampoo, you can email us at support@onelabs.com and we can swap the conditioner out of your order for a second shampoo.
Kindest,
ONE LABS Team
Pretty happy so far
The fragrance is nice. I chose the purple for anti brass and personally for my hair I think it’s probably not strong enough for my hair. I think next time I would bypass the purple option and pick another hair goal. It does make my hair feel soft. Although I haven’t been using it long enough to see if it really makes a difference. So far pretty happy though. Would love to see a treatment made.
1 août 2023
Réponse de ONE LABS
Hi Emily,
Thanks so much for your feedback! Glad to hear your hair is feeling softer after using your custom formula.
For more info on other hair goals you can choose, feel free to check our socials and our website!
Kindest,
ONE LABS Team
Hair seems to be getting oilier & my…
Hair seems to be getting oilier & my scalp is getting itchier, but at least my curls look nice& the ends aren't dry anymore. Will use it till the itch is too bad & then move in to try the next expensive shampoo that promises it can help me. As usual
6 août 2023
Réponse de ONE LABS
Hi Emma,
Thanks so much for sending through your review. We're sorry to hear about your experience with the formulation you received. Someone from our service team will be reaching out soon to make this right as we have a 100% satisfaction guarantee.
Kindest,
ONE LABS Team
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