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3StepDivorce™ Avis 2 250

TrustScore 2.5 sur 5

2,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

You have forced me to close the credit card that you received another $84 payment after l clearly stated that your service is a scam and that your response to complaints is tiresome and slow. You made... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

DO NOT USE THIS SERVICE My daughter has no children, no community property, no shared debt and no shared bank accounts. 3 steps? We tried to start filling out the documents and not too man... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

What should have been a simple straightforward divorce turned into a 6-month nightmare. Mistake after mistake made. When I pointed out a fee had already been paid, was documented by them, the young... Voir plus

Noté 5 sur 5 étoiles

I was skeptical but figured it was worth a shot. Easy to use and every imaginable form was included. When I took the packet to the courthouse I had 2 clerks who had worked there-probably forever- QA t... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service juridique de gestion des divorces

Écrit par l'entreprise

3StepDivorce™ is online software that helps you prepare your own state and county specific divorce forms addressing your property, debt, children, and any other relevant issues. You will easily complete your divorce forms and follow the step-by-step filing procedures to file your own divorce. Your divorce forms are provided instantly online for viewing, editing, and printing.


Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

Ron's 3Step Review

The process was very easy. I looked online to find someone that was affordable, knowledgeable and who had a program that was easy to understand. They sent a link to my email for us to fill out and send back. The team is currently drawing up the documents and will mail them to us to review and sign. The next step will be a Hearing at the location we chose.

28 mars 2024
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Réponse : 3StepDivorce™

Hi Ronald,

Thank you for the great feedback!

Noté 1 sur 5 étoiles

3StepDisaster

What should have been a simple straightforward divorce turned into a 6-month nightmare. Mistake after mistake made. When I pointed out a fee had already been paid, was documented by them, the young woman told me "It's your divorce. Don't want to pay, don't get divorced.) I found the parent company who supposedly oversaw 3Step. The errors continued. I ended up with a full refund and took over the paperwork myself. My divorce finalized within 2 business days. Sadly, there are other people going through the same disaster and are not able to speak to anyone at 3Step nor get any email responses.

28 janvier 2024
Avis spontané
Noté 4 sur 5 étoiles

Excellant service

I like the fact you can fill ur paperwork out on line and everything else will follow

25 mars 2024
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Réponse : 3StepDivorce™

Hi Gerald,

Thank you for taking the time to leave a review. We are glad to know you had an easy time filling out your paperwork with 3StepDivorce. We appreciate your feedback!

Noté 1 sur 5 étoiles

Not Great if Uncontested in Colorado

This could be a great service but it doesn’t match Colorado law. I could not have it fill out the correct forms as a petitioner/co-petitioner. It kept asking questions as if my ex and I were contesting the divorce. When I asked for a refund because it did not follow the guarantee for accuracy in all states, I was denied.

14 février 2024
Avis spontané
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Réponse : 3StepDivorce™

Hello Patti,

Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused. We will have a representative reach out to you.

We greatly appreciate your feedback!

Noté 1 sur 5 étoiles

They did not do anything they promised…

They did not do anything they promised they offered zero assistance. I did most of everything they did nothing except mail me paperwork. That's all they did. I could never get timely answers. My divorce should've taken a month it took six and now I have another lawyer involved and since I need a legal counsel, I will be suing them for what I spent what I spent on the new lawyer for time. I would not recommend this service if it was your last resort.

1 septembre 2023
Avis spontané
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Réponse : 3StepDivorce™

Hello JA,

Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused.

If you have any other questions or concerns, please call us at 1-888-665-6782 or send us an email at 3stepdivorce@nolo.com. We greatly appreciate your feedback!

Noté 1 sur 5 étoiles

3 Step Nightmare

I got my paperwork rejected by the court 2 times! I paid for 6 months 168 so they can make sure everything was good to go. My paperwork got rejected 2 times. Its going to almost be a year now. Very frustrating. The location that i was dealing with seems like they hire foreigners who barely understand you which concerned me. They overlooked a lot of things. Got refunded which was a surprise to me and with that money I hired local paralegals to help me which they did. The papers that 3 step filed were incomplete and overkill. My local paralegal completed and fixed everything in a few days and they are already ready to get sent out. I could kick myself for choosing 3 step divorce.

16 février 2024
Avis spontané
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Réponse : 3StepDivorce™

Hello P.M

Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration we have caused.

Your order has been refunded.

If you have any other questions or concerns, please call us at 1-888-665-6782 or send us an email at 3stepdivorce@nolo.com. We greatly appreciate your feedback!

Noté 5 sur 5 étoiles

The whole process was very easy and…

The whole process was very easy and easy to understand. Simply a great service!!

13 février 2024
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Réponse : 3StepDivorce™

Hi Brian,

Thank you for taking the time to leave a review. We are glad to know you had an easy time filing out your paperwork with 3StepDivorce. We appreciate your feedback!

Noté 1 sur 5 étoiles

False claim of 100% money-back guarantee

The process of filling out the forms was easy, but the next step seemed extremely complicated. It feels like I need to be a lawyer to understand the steps and how to actually file the paperwork and finalize my divorce. This site claims to have a 100% money-back guarantee, but calling in for one I was rejected. I signed up for this service on a Saturday and their customer service was not available until Monday morning. I called first thing Monday asking for my refund, but no help was to be found. Please be aware of what you are buying. They did not help me at all.

10 février 2024
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Réponse : 3StepDivorce™

Hello Mr. Kranz

Thank you for your inquiry.  You were denied a refund per our refund policy located here: https://www.3stepdivorce.com/suppterms. Once the customer has logged in and used our portal to access the questionnaire they would not be approved for a refund.  Your questionnaire is 100% complete.  Included in the portal are the filing instructions for your state that will help you navigate through the filing process.  If you have additional questions you can easily contact your local county clerk for assistance as needed.
Our 100% refund policy is only if your packet was rejected by the courts due to a defect in our documents, as its noted on the website.

If you have any other questions or concerns at any time please call us at 1-888-665-6782 or send us an email 3stepdivorce@nolo.com. We greatly appreciate your feedback!

Noté 3 sur 5 étoiles

Not through the whole process yet but…

Not through the whole process yet but find it is not as simple as stated. Also while you are doing steps it is repeatedly stated that papers go in to provided envelope to send back. What envelope???

5 février 2024
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Réponse : 3StepDivorce™

Hello Danita,

Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service. We understand how stressful this process can be and we apologize for any frustration.

If you have any other questions or concerns, please call us at 1-888-665-6782 or send us an email at 3stepdivorce@nolo.com. We greatly appreciate your feedback!

Noté 1 sur 5 étoiles

Absolute waste of time and money

Absolute waste of time and money. They don’t send paperwork like they say they will. Their customer support first not exist, it’s a pager system and the person you get connected to can only “fill out a ticket” which does absolutely nothing. I called multiple time to get an update on status and each time they said they didn’t have a record of my account. They are so bad, even when they finally submitted my petition, they had no idea they did it. They claimed they didn’t know where the papers were. My wife eventually went to courthouse to serve me, and discovered that my paperwork had been submitted! Wasted a lot of time and energy in an already thought time. Oh, and when you call for a refund after all this, the answer is “no, you used our system, no refunds.” Go anywhere else. Anywhere.

13 décembre 2023
Avis spontané
Noté 4 sur 5 étoiles

Simple and easy

I wish it gave you the checklist at the beginning before you paid so you k ow what all information to gather.

it was relatively simple and easy.

The 4 star instead of 5 is because the end process with the filing is not clear with the instructions.

14 janvier 2024
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Réponse : 3StepDivorce™

Thanks for the review, R. We will bring your suggestions to the attention of the 3Step team.

Noté 1 sur 5 étoiles

3Step divorce leads you to believe all…

3Step divorce leads you to believe all forms will be ready for filing when completed. This is not the case at all. The forms are filled with the basic information and left unediteable except for the separation agreement. Financial forms and irretrievable breakdown are left completely blank except for the names. So, you must hand write in all that information, because it won't be typed. All of these forms are completely able to be filled out in almost the same manner for free on my state's website. I was hoping for help with wording and technical law jargon, however the areas I needed help with were all left blank. Unable to reach anyone for assistance. So, I have paid $149 for forms I can't use. Why they are allowed to have a service for basically auto-filling in your names and addresses is beyond me.

15 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Good instructions and explanation

The instructions and explanation are logically structured, I followed and step forward/backward easily throughout the process.

27 décembre 2023
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Réponse : 3StepDivorce™

Thanks for the great review, Tien!

Noté 5 sur 5 étoiles

Used the service

Used the service, most common oversight was on my end. Thank you for the service, met my need.

21 décembre 2023
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Réponse : 3StepDivorce™

Thanks for leaving a fantastic review, Nikki! We're so glad to hear your needs were met.

Noté 5 sur 5 étoiles

Seemed quick

Process was quick just waiting on a response

4 décembre 2023
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Réponse : 3StepDivorce™

Thanks for the review, John! We're glad to hear the process was quick with 3Step.

Noté 1 sur 5 étoiles

Extremely Disappointing Experience

I am going through a simple non-contested divorce process with this service, and I can't express how unsatisfied I am with their performance. I paid for the Divorce Court Filing Services. Despite filing and completing the necessary paperwork back in August, my court documents were inexplicably sent to the wrong county, causing significant delays.

To make matters worse, even after my county received the documentation, it was discovered that crucial pieces were missing – pieces that the company was supposed to handle. Again, I opted for the court filing service to avoid any courtroom hassles, but it seems like all my efforts were in vain.

I've tried reaching out to their customer service through multiple calls and emails, but to no avail. Promised call-backs never happened, and all my emails have been blatantly ignored. This has turned what was supposed to be an easy and straightforward process into an ongoing headache.

Save yourself the trouble and frustration; look elsewhere for a service that values your time and actually delivers on its promises. My experience with this company has been nothing short of a nightmare, and I'm still grappling with the repercussions of their mistakes. Definitely not recommended.

1 décembre 2023
Avis spontané
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Réponse : 3StepDivorce™

Hello Mrs. Albea-Ryans

Thank you for your feedback. We are sorry to hear you had an unpleasant experience with our service.

A representative will be reaching out to you to discuss the details of your concerns.

If you have any other questions or concerns at any time please call us at 1-888-665-6782 or send us an email 3stepdivorce@nolo.com. We greatly appreciate your feedback!

Noté 1 sur 5 étoiles

Logging in voids your right to a refund!!

Signed up then logged in. According to 3 step divorce, once you have logged in your refund is void! About one third of the way through the questionnaire, I realized that my case would not qualify for the method to be used. This is unethical business practice and must be stopped.

22 novembre 2023
Avis spontané

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