Access PaySuite Avis 360

It was a simple easy to understand one to one explanation presented professionally by Maria.

I met Warren Stone, Dan Riley and Ahmed Patel at a product gateway at Gateshead in November and arranged a call at a later date so they could help me set up reports I was struggling with and also a couple of other product issues that we had been having. All three members were such a great help. They guided me through my issues with a friendly and helpful service and made sure I was happy with everything before ending the call. I feel very confident contacting them in the future if I need help with anything.

I've used Access Paysuite for a while now, and thought I'd leave a review finally to show some general appreciation for the consistently good support, and specifically Zoltan Dukai's excellent support today.

Worked with James Hewson over a number of years. He helped us renew and our enhance our customer product/service offerings with Access PaySuite. 10/10 for customer relations and invaluable advice on which products best suited our local government environment. We were happy to renew our contracts and keep using access paysuite.

Updating our Direct Debit payment details turned into a frustrating process that lasted over two weeks, with little progress and no clear resolution despite multiple attempts to get help.
Everything changed when Christy Buckingham stepped in. She took ownership of the issue, followed it up internally, and resolved everything within a single day. Communication was clear, proactive, and reassuring throughout, and the outcome was exactly what we had been waiting for.
Brilliant service and a great example of how effective customer support should work.

We worked with Bianca Moodliar of Access Paysuite and she was totally amazing, helped us through a number of issues and explained how things work in a way that helped us understand.
Bianca was available and dealt with issues very quickly. We would recommend this team.
Jo Robson
Whitley Bay Golf Club

We have had all our customer DD applications appearing in triplicate for months. We have had a mixture of responses from ‘support’ from mainly confused AI chat which keeps opening and shutting the case and a support person who took weeks to find the fault and said it didn’t exist and then found it but still no action. No response to our emails.

Sam Potter and Warren Stone have been genuinely helpful with all our queries and technical support. They’re always quick to respond, knowledgeable, and go the extra mile to make sure everything runs smoothly. Excellent service all round!

Eloise Hand was very helpful and patient with providing me access.

Great assistance from Eloise Hand in resolving a payment query that had arisen as a result of some unfortunately-worded correspondence!

I asked for relodgement of few DDs but they didn't do it. After I complained, they apologized promising the issue has been sorted but it wasn't. Again they couldn't be collected. Useless!!

Access provide timely support and help get the right answers as efficiently as possible. Kate Burchell was a great engineer in assisting with multiple queries, from the trivial to much more technical.

Had a technical query that I could not resolve - Eloise Hand was very helpful - asked the right questions to understand my problem and work out a solution, even offering to call if I still had problems

Eloise went above and beyond today - thank you

Bianca Moodliar has helped me with an arrears issue we had, she scheduled calls with me to talk me through the full process. She always happy to help me with any queries we have.

Blatantly facilitating scammers. Multiple direct debit were set up via this company to make fraudulent payments. Clearly no diligence is being done as to the identity of the companies they are providing services to. Shameful.

Speedy response, very helpful, job done.

have received support from Carl Schlaepfer and Luiza Mocuta. Both were professional and helpful. Carl replied quickly, provided great support, and was very clear in every communication. Thanks

Bianca Moodliar was a big help in setting my members payments. She makes the whole process very smooth.

We had an unusual situation where a new staff member could not activate their Early Pay despite many new invites.
Zoltan Dukai was very helpful and patient in resolving the issue for us. Bearing with us needing to email the staff member with various questions.
Zoltan was on the case and all correspondence was clear and concise. Thank you.