Access Storage Avis 

apparently you DON'T pay by the month you pay ever 28 days which works out to be 13 payments per year. In my books there are only 12 months in a year so basically they get a full free payment. This should not acceptable by anyone. All business' hydro, phone, cable, credit cards companies ect.,bill on the same date thus you only 12 payments per year. Looking for new storage facility ASAP before I lose more money to these sharks, then to top it off they have the nerve to up the rates by $10+ ..enough is enough, I would never send customers there way.

Hi
The Access storage facilities I am going to mentioning is the one on 2 Kelvin Ave.
What a great day it was the Store Manager made my day .he was very helpful and explained everything I needed to know ...
This is how a team leader need to be ..great Job Mr. Altar Nalim.
And thank you for all done.
I sure recommend this Access storage to anyone.
Philip

Dori Fox is so awesome!!
Immense gratitude!!

As a long-standing customer, I am pleased to say that Access Storage has improved the facilities. They have re-painted the unit doors, added anti-flood drainage and increased security. The staff has always been courteous and helpful. I look forward to a good relationship with Access.

Customer Service was fantastic. The employee who was in charge on the day I was moving things into my storage unit was super helpful. I believe his name was "Dilip." My padlock was stuck and I couldn't open my locker. He was king enough to get his WD40 and was able to get my lock unjammed. Very thankful for his kind service/help.

Access storage on 49 Overland is one of the most unprofessional place to store your stuff. I called to rent a storage unit , I got a quote over the phone ,that wasn’t the one I had to pay when I got there(300$ more than what they told me on the phone . When I asked why they charged me so much when they told me on the phone a different price , the answer was because now they are not that slow,like there were when I called ).Then they charged me 80$ for 2 days ( days that I didn’t have my stuff in storage) . When I asked why I was charged 80$ the lady at the front desk didn’t seem to know . I had to call the main office , then go back into the Overland office to find out that they charged my for 2 days that I didn’t have my things there .I talked to the manager and she said she will look into it but never called me back. But they did called me back on Saturday to tell me that my unit is opened. When I got there it was opened. I honestly don’t recommend this place .

I was helping my friend move stuff around in his storage unit when all of a sudden this big Angry man started screaming at everybody in the hallway , he appeared to be a customer with a storage unit and was very upset with someone in person and on his phone. I don’t know why they would let a man like that wander frees teeming at everybody in the building. Startled me so much I hung out in my car until he was gone.
If I ever need storage , it won’t be from this location ,
Very uncomfortable experience

Friendly, courteous staff, and most of all a willingness to help. At first I had to book a storage unit 60 kms away but they remembered that I lived close to the Chester Nova Scotia facility and called me quickly when a unit became available so that I didn't have to move twice. I was very grateful to have a unit close by. The storage units at Access Storage in Chester are very clean and the dollies work well for carting stuff from the car to the unit. I can't say enough good things about the Chester facility and the people at Access Storage.

Hello I came to this location intending to rent some. storage space , however all I saw was pallets and packing material and garbage everywhere . I think i will look for another place

All thanks to Mr. Ben from customer service for making the booking process easy and efficient.Really appreciate your time and effort.keep the good work going.Thanks.

Terrific customer service. Ede went out of her way to get me the space I needed. Would recommend Access Storage to all.

I had the smoothest, easiest booking process with the kindest service individuals. They made the process smooth and straightforward, and for a great price. Just want to give a shout-out to Ryan and Ron for being genuinely wonderful humans and for helping out a first-time renter. I highly recommend Access Storage for your storage needs.

Access Storage to the rescue once again! I was moving items from my storage locker to my apartment and found myself in need of a piece of rope to secure my vehicle trunk and the contents within. Went inside the Access Storage offices in Barrie (Kaplan) to see if someone could help me out. Checked in with Riley to see if she might have some twine, rope etc. in her stock room. She came back with a couple of pieces of cord (wire) that might do the trick. Upon closer scrutiny, it was agreed that the wire might do some damage to the vehicle exterior.

Riley then said, "hang on a second, I may have something in my trunk that should do the trick". We walked out to Riley's car, she popped open the trunk and "voila", there was the perfect piece of rope.

In my eyes, Riley went and above and beyond her customer service obligations. She didn't need to go out of her way to help me out. As a result of Riley's actions, I was able to transport a vehicle full of household items on Highway 400 knowing that the load was secure. The rope rescue also saved me a second trip up and down the highway.

I am very grateful for Riley's efforts. She joins a long line of Access Storage Hall of Fame customer service specialists. Great service that will no doubt keep people coming back again and again.

Thank you Riley. You should be very proud of your efforts.

Sincerely,

Dave Brennan

Peter is very helpful at this storage facility. His customer service is excellent.

Rented a storage unit from Access Storage today. Did everything for preparation via phone. Ron, from Orillia site was fabulous talking me through all the ins and outs, details and offers. He's amazing with his knowledge and his people skills are second to none. Thank you Ron, for making this easy.

I would like to thank Janice Paguyo for her great help to resolve my concern today. She was professional, distinguish, civil, and friendly.
Thank you, Janice.
R.Hartounian

I spoke to a woman named Rebecca with regards to acquiring a storage unit. I was impressed with her great customer service. I was very stressed with my impending move, and she was very patient with my questions. She was the biggest reason I decided to go with Access Storage.

Kamal Khwaja has a very good memory on his tenant's needs and has tried his best to help at the same time, on top of being very friendly and professional.

Such an excellent Store Manager at 37 John St. Mississauga!

I’m renting 5ft x 10ft storage unit since September 2020. With the help of movers, when we first moved in, it’s jammed packed to the very top.
Today, I went in retrieve a few boxes. I parked at loading bay 3 which has the up/down platform since I have a car and not a van or truck.
Once I got in, I asked one of the workers I bumped into in the hallway if there is ladder I can borrow.
He says rudely “what do you need a ladder for?”
Me “because I’m 5ft tall and I can’t reach the boxes packed at the top”
Rude guy “why would you pack it to the top if you can’t reach it. Who put it up there in the first place?”
Me “the movers stacked the boxes. I guess they were taller than me”
I felt like he was interrogating me and he really didn’t want to help me or cared. I wasn’t impressed with his rudeness towards a customer.
He opens a maintenance room and shows me 20ft tall ladders and tells me “this is all I have. We don’t have any other ladders”.
I said “I was here once awhile back and I do remember borrowing a step ladder”
He says “oh really?” Then he opens another maintenance room and pulls out a 12ft ladder and tells me I can borrow this one since it’s the shortest on he has.
I lugged that tall ladder to my storage unit and it wasn’t very helpful. I tried to reach over and got a couple of boxes at the top but I felt like I was going to fall from reaching over and seriously hurt myself. It didn’t help me at all. See photo.
The lady at the front desk passed by me a couple of times and witness how much I was struggling. I told her the ladder is not helpful at all.
I lugged the huge ladder back downstairs, went to the front desk and asked if they had anything else I can borrow. I showed the photo of how useless the tall ladder was. I just need a step ladder. I recall borrowing one previously. The front desk lady lent me her “personal” step ladder. She said it doesn’t belong to Access Storage but she’ll let me borrow it. By this time, I was getting angrier and frustrated. I just wanted to sort through my boxes, get the ones I need and get out of there.
I bumped into the rude guy and he said “where did you get that step ladder?”
I said “the lady at the front desk”. I added “I’m going to file a complaint about you. You were so rude and not helpful at all”
He lost it! He says “I’m the owner! Go ahead and complain!” He grabs the step ladder from me and says “and you can’t use my ladder! Out of 5500 customers, no -one has ever asked to borrow a ladder! And by the way, move your car from the loading bay. Other cars need it to load/unload. You can’t just park there”
Now, I lost it. “I’m trying to load myself! What do you think I’m trying to do?! I’m a paying customer! I’m trying to get my boxes so I can load my car and leave. But I can’t and you just took the step ladder so I’m stuck. I’m definitely filling a complaint about you and your lack of customer service”
He says “I’m not bowing down to you because you are a customer. I’m the owner! I refuse to bow down to you”
What? I didn't ask him to bow to me. I'm just asking for a step ladder.
I headed to the front office to let the lady know what that the rude owner took the step ladder. I vented to her in front of a few customers in the office. The rude owner came in the office and handed me the step ladder and kept saying, in front of the other customers, “I’m not going to bow to you!”
Wow, I’m so shocked at how rude an owner of a business can be to a customer. Also, with a successful business as a storage unit company, the owner can’t buy and expense an $80 step ladder? Seriously?