Access Storage Avis 

Jen had amazing customer service, she helped me with a my needs and questions.

Marcelle and Jen are great ! amazing site!

Just wanted to let everyone know that Kirsten @ Access has been fantastic since I started dealing with Access Storage. Her ability to deal with customers is amazing in a fading customer service industry. Her knowledge of the facility and exemplary talent to find the customers best fit should be noted. Also the facility is clean and well maintained.

We had reserved a locker on Wednesday that we thought would be of an adequate size, but when our movers saw it they felt it was too small. Riding to the rescue at the last minute, Kieran (who was at the end of her shift) who arranged for a second small unit to take the overflow. Thank you Access Storage and Kieran in particular. Martyn Lengden.

Nightmare experience. Outdoor unit was ransacked and many valuable and legacy items stolen and destroyed by vandals. Zero support from office and it was terrible service. Would never recommend. No surveillance video to review and no site patrol to check on things. Look at all your options before making your decision.

Access in Cricklewood. The service is brilliant, knowledgeable and professional.
I want to commend Godwin, Simeon and Abdul on their great service and that, hopefully, they will be rewarded for such!
Vivien Wilson

Beware

I rented a unit in 2020 to 2021 and durning that time the roof above my unit became damaged and started to leaking. They did not inform me of this and fixed their roof. when I finally realized what was going on half my unit was destroyed I had the insurance they offer you on my unit but that did nothing. Access has done nothing and no one has responded to my emails or calls

Renters Beware

I would give Access Storage a minus 100 if I could. I had all my belongings stored there, while my house was being built and lost half of it due to mice infestation. I had to hire a restorator to clean what was salvageable. The storage company claims they are not responsible and received no compensation whatsoever. When you first sign up, they make you pay a mandatory content insurance (up to $5,000 coverage) which they tell you covers everything. When I made a claim for the $5,000, I was told the insurance didn’t cover anything…according to a policy which they do not provide copies of, either when you first sign up or when you make a claim. Very dishonest. I should have stored my belongings with Dymon.

Nikita and Keira are wonderful people who made our moving to Access Storage went very pleasantly. The booking experience was great. Keira is energetic, very helpful, patient. Great customer service!

Great customer service and will recommend to everyone

It’s Thursday afternoon at 5pm. It’s been 3 days since the big snow storm hit Toronto on Monday. The snow still sat on floor and freezes storage door, my movers can’t come into the storage bc of unclean snow on floor and broken gateway (gate can only open half and prevent big car go through). I tried to go into my storage by my 4 wheel drive SUV , I tried 3 times and my suv stuck on the gateway and couldn’t go into my storage.
I asked the access storage staff why there are still so many snow on the floor. The reasons were the company could not be able to find some company to shelve the snow.
I couldn’t go into my storage unit to get my furniture out to do staging. I will lose jobs bc I couldn’t go to the storage to get my furniture out to do my staging jobs because the storage door was frozen and couldn’t be be to open it.

Honestly I don't know nothing about storage I called diamonds storage there a bit rude, so Google you guys and I spoke with Sheela and she gave me the best break down on all my questions, such an amazing person and soul, I was really happy with the service so far.
Thanks to Sheela I became a customer now

10 stars 🌟 🤩

God bless you Sheela

Hello, wonderful experience. Sheela was very helpful, professional, knowledgeable and easy to talk to. Informations were clear and easy to understand. Good sense of humor, unlike other offices. All emails and SMS done promptly. Hope more people like Sheela work in offices, life would be much easier. Thank You Sheela.😁

This place is a Scamm! No Free 4 weeks at all! They charge you every 28 days, so your paying 13 mths instead of 12,with th the 4 weeks free you're actually paying for all 12 mths! Due to the billing system being every 28 days! Also your bill date changes never same day due to this then if you make a mistake on bill daythey charge you late fees. Go somewhere else, many other storage places billing is monthly and same day every mth.Be Careful cause they'll get you with lies about free 4weeks and billing date they'll get ya there too!

Sheela was absolutely incredible finding me the best deal in the Kitchener Ontario area. Her knowledge, professionalism and genuine concern for me finding the best deal and the most affordable unit during these crazy uncertain times was PRICELESS!! I have not experienced such AMAZING customer service and genuine concern for my well being in decades! Thank you again Sheela! Brett

Excellent service at this location! The staff communicate very well and are really helpful with their service! My experience went smooth!

Great service. Always giving me a deal which is so appreciated. Scanlan st office is terrific
Jan

went to storage locker and found a bunch of snow inside my locker. 18L water jug frozen rock solid, ice and snow on some of items. do not recommend this place. sent photo of said locker and they didn't care.

THE STORAGE I AM ABOUT TO TALK ABOUT IS THE ONE AT 190 CARRIER DR, ETOBICOKE.THE SERVICE OF GULISTA IS ONE OF KIND SHE IS HELPFUL AND EXPLAINS THINGS FOR YOU TO UNDERSTAND AND SHE ALSO HAVE MUCH TIME WHENEVER YOU'RE IN NEED OF SOMETHING,I WILL RECOMMEND THIS STORAGE TO ANYONE BECAUSE OF GULISTA'S SERVICES.

Very clean and affordable. The staff is wonderful to deal with, especially Kendra!!! I will use them again and again for my storage needs.