Access Storage Avis 

We were very pleased with our experience upon visiting the Access storage on Millcreek . The Representatives, Alan and Brandon who assisted us were very polite, professional & thorough. We had many questions before making a decision to use the storage facility & they were very patient in assuring us that this company was the right one to go with. We will definitely recommned this company & this location to friends if ever in need of a storage unit.

The whole process of putting the stuff and picking up is pretty straightforward. However, they don’t refund after your card was charged. I paid full payment for keeping my stuff for only five days in my billing cycle. This was not told in the beginning. I give 2 stars for the pretty effortless process.

Excellent service from the staff at Access storage in Tecumseh- Manning road. Very helpful with any questions or concerns. Professional and friendly service.

I have used this company before. On this occasion despite being told the unit was on the ground floor it was on the first floor so far away from the unloading dock. As a consequence I had to spend another £200 on moving Labour. I wrote an email to which they did not respond. The guy who checked me in could not have cared less.. it’s been a very expensive lesson never to use this company again!

I called to ask a few questions about storage and the girl was very hepfull. Jer name was Lori Hurtubise. She was very knowledgeable amd amswered all my questions. I would definitely recommend her to others.

Exceptional service from Maylen at your Highland Kitchener West location. Very professional and helpful. A real asset to the company.

Linda at the Higgins location in Winnipeg was very helpful with my storage needs. She was very friendly and answered all the questions I had.Top notch customer service.

If I could I would give this company a ZERO. The worst costumer service I ever seen!!! I have book a unit in brixton hill 10 sq ft unit which they compare this unit to red telephone box. When I arrived I realised that the description doesn’t match and it’s too big for my stuff. Pictures attached! I ask for smaller one so I don’t pay for something what is too big. I was told there is non available. As I was leaving the next day I did not have time to move stuff somewhere else so I accepted the big on planning I will be away only for 2 month which the price for first 3 months is half. Before I left I did complain to one of the employee that their description is false and the unit is twice that big. The employee agreed with me and told me he will talk to manager and make me a discount. I have email the next day but they never come back to me. I let it be and I pay full price. Unfortunately now my situation changed and I will be needing the unit until at the end of the year so I emailed them again. I was told by very rude store manager Kelly G Ephraim from Brixton Hill store That the unit is correct, I won’t get discount and if I want I can come and move my stuff into smaller unit. After explaining that I am overseas and I cannot come to london just to move my stuff I didn’t get any logical help. So I contacted the main costumer service. I already send two email but no reply. It’s very interesting that during my inquiry i had a calls and emails from them every single day but once I paid and I needed further help everyone is just ignoring my emails. Another company who just care about money that’s all!! Avoid in all costs!!!

Thanks to Weston and his co-worker for taking the time to get me the right sized unit so I could easily sort out my clients unexpected moving and storage needs.

Helped a friend rent a unit from the Kelvin Av. location. Keira was very patient, answered all our questions, and was very polite, as were the entire staff. Great attitude, despite the April snow today. Sunshine is coming, but it came early at this location. Will recommend to others looking for storage in the east end.

Fantastic customer service and communication with full clarity, we recently moved houses and used their storage for 3 months . The items were conveniently placed, good storage space suitable for all weather conditions. While moving items out spoke to Gabriel on the 6th April and was very forthcoming and courteous in his service and approach. Overall I would highly recommend for any long term storage options. Kudos guys keep it up. Thanks, Tushar Vaspate , Mississauga, Ontario

I've never used a storage facility before, but heard from a co-worker that Access was good right across the country. I had a great experience with Ann at the Walker Road near Wyandotte location. Friendly, welcoming, and really knows her product. She was interesting to chat with and so very helpful. I highly recommend this facility.

This is my first experience with using a storage centre and I have to say that access storage on walker road and Wyandotte in Windsor Ontario has made my transition to store all my belongings stress-free worry free. Ann in the office help me with everything that I needed to know and more she reassured me that she will be there for me and that my belongings will be safe. I am very pleased with the welcoming hello the moment I walked into the office then I knew that I was in the right place to store my belongings. Thank you Ann.

I just came from Access Storage in Brantford, Ontario and I have never had such great customer service!!
Ede was absolutely the most nicest, informative person.
She completely set my stress level to zero and it never rose above that.
Ede was personable, understanding and was so very easy to deal with.
She set my mind at ease, explained in full all of their products and never once was there any pressure to buy!
This lady is fantastic and as you can tell, I could keep going on.
Ede, it was great to meet you and I'll be seeing you in a couple weeks.

Stouffville Access Storage is very clean, easily accessible and well run. Herman and Rinkje have been there for years and know how to make your move in/move out easy. I highly recommend this space!

Excellent service by Amer nalim with a beautiful smile,
its a clean and safe location (32 Doncaster Ave) bought some storage supplies
thanks again Amer for your superior service.

Jay Singh was the best person you can ask for when you don’t know a thing about storage. He made sure i am aware about the process and explained everything in detail. I recommend using this place and get in touch with Jay.

Long time customer. Never any issues with prompt response if you ever need to call. Clean, easy access, great staff, great hours (but can leave after hours if you need to). Store, for moving supplies, well stocked with wide varieties of items.

I note that Access Storage has 140 locations across Canada, so I am sorry to say that my experience will not necessarily be yours. Let's face it, every storage building and location, every manager and group of workers - every franchise - will be different. I therefore suggest these reviews be broken down by location to make the reviews more useful. In the meantime, I advise readers take them all with a grain of salt, since the location you're thinking of may be 4000 km from the one reviewed! PS Given there are NUMEROUS negative reviews that sound like legit complaints, I would love to see also what the resolution was to these complaints: according to the company response the matter was sent to the "Review" department, leading wary consumers like me to wonder "...and what happened after THAT? What did the company do to resolve this?" If you have settled the complaint and the customer is satisfied, why not ask them to negate or revise their earlier review? (Or maybe Google doesn't allow for this?)

Now for the POSITIVES: the location I used was at 32 Doncaster Avenue, Thornhill / Toronto. The two main men I dealt with there were Amer and Arnold. We found the storage clean and well-kept, and everything worked. When we were ready to downsize, the process was professional, and when we moved out we received a fair refund on our remaining paid rental days. Best of all, Amer and Arnold took good care of me when I needed it, and both were a pleasure to deal with. Highly recommended.
Note: the negative stories on this thread are a good reminder to use your critical discretion. Ask questions. And one tip: be creative about your keycode number so it won't be easily guessed, as that's a weak link in storage security. Ask about mice and rainwater damage provisions. And if the door is not secure enough for you, consider going somewhere else.