Access Storage Avis 

Brett/Brent, I can't remember his name, was really awesome and helped us with our short term storage needs. We loved the convenience of this Gibson street location in North bay, and we are very happy with our experience.

Access/Storage Vault Canada purchased up the storage facility I have been in for many years, immediately afterwards they started to increase my rental fees by almost 10% & at twice a year. The management system in place will not negotiate their increases at all. Upper management will completely ignore the tenant if the tenant reaches out for aid & not lend any assistance to the tenant. This company works on a pyramid basis where the tenant is completely shut off from upper management & is only allowed communication with the site managers. My personal advice is to not get involved with the company at all if you can. Need a storage unit, look elsewhere for better personal treatment & customer service.

Storage is clean, safe and convenient storage all supported with personable and knowledgeable customer service.... I have to thank Sienna and Bharti for being so efficient in accommodating my storage needs. Your professionalism and kindness is rare.

I’m renting a spot at Higgins here in Winnipeg. There is supposed to be access to your storage units seven days a week. I went there yesterday, midday, with a rental truck to pick up some of my property. And the facility was shut down. There was actually yellow tape Across the garage door and the intercom system was covered with a piece of paper saying that they were closed. I would have appreciated an email notification as to this closure as I have wasted money on a rental truck and had to pay my workers for their time.
the location is not responding to my complaint email

Beware went in to cancel my unit as I was told I could when I rented the unit. Was told that I could not be reimbursed because I prepaid with my credit card. The friendly lady smirked and said in the fine print it states that if you prepay you cannot be reimbursed. I told her that the reason I prepaid was to avoid any late charges which she recommended to me when I signed up.
I told them that I did not need the unit and would liked to be reimbursed for the 20 days early I was leaving. She smirked and again said I should read the fin3 print.
Do deal with this location they are not willing to work with there clients what a shame!

At this point, I wish there was a 0-5 rating options for these things.

I made a reservation over the phone in late spring. The customer service agent all but berated me into making the payment to 'hold the unit'. I made the deposit and was told I could cancel and get a refund. Couple days later, I cancelled it over the phone and was told it would take a few (3-5 business) days to process my refund. I called a week later and was told the request to process my refund had not been put through at the storage location and that it would take 3-4 WEEKS to process the request. How does a company go from a few DAYS to A MONTH to do the exact same thing? This isn't an insurance claim.

I called back three times, two weeks later, and NEVER got anyone at the location. Each time I called the main company line, they would 'put me through' to someone at the office or take a message, but I wouldn't hear back from anyone.

I called, wrote an email, and called some more. EIGHT WEEKS it took to refund my deposit. The ONLY organization that has that kind of leeway is the government, regardless of level. This is not the government; this is a STORAGE company. Customers shouldn't have to keep calling and calling, much less call the main line, only to be told that the refund has to be processed through the office you aren't using anymore. Never heard of such NONSENSE in my life!

WORST experience with customer service I've had all year. Having worked in customer service (call center), I understand what it takes make a caller happy. THIS! THIS is not proper customer service. 10 calls and two emails later is what it took to get this money back.

I wouldn't recommend this company to store a box of
blank dollar store printing PAPER much less anything you actual need or care about. Disgraceful!

Office staff were very helpful and friendly. Very clean facility. Recommend to my family and friends!

Eva's customer service skills are excellent. Thorough and highly efficient in providing information.

When I met with the Assistant in Access Storage in Hemel hemstead. I said I wanted Storage for 6/7 week and if I want to remove my house hold items I would be refunded any week not used. I called up this morning to inform them I spoke with Steve and he said that I had to give a week notice to move out. So I said we'll it's a week from today. When I hired a van to remove my stuff I said to the guy at the Reception desk that I would be taking my stuff today and wanted 1 week refunded as I was told this the first day. Hs said that I would not get any refund as I have only 1 week left I put my points across but didn't listen. I continued to remove my stuff from the lock up which is on the second floor.It was obvious that I was removing my belonging and when I came down and out of the lift 1 of the access roller doors were closed. I continued to remove my stuff. When I went out to fill the van He closed the second roller Shutters on me and I was not finished removing my stuff. I pressed the Intercom to get the Shutters open and No reply trident 3/4 times and no reply so I went back to the reception and asked for the Shutters to be opened as I was not finished. I spoke with the Steve who I had spoken to in the morning time and I told him that I was told that I would get a refund for any week not used. He said that I was not getting any refund. And I put my points across I said to open the Shutters as I was not finished. So I continued to remove my stuff.
When the assistant came out of the reception I confronted him on how rude it was to closed the Shutters on a customer who was obviously trying to get my belongings removed I said it was very rude to come the Shutters. The obviously wanted me to go in the office to speak with them.
Terrible customer service and I would not even use access storage again or recommend them. I will be contacting the area manager to complain about it. I am still a customer until next week but never again I will use Access storage Hemel Hempstead

I was informed that I would be charged nothing for a period of 4 weeks plus 1 week, totaling 28 days ("free" but with an admin charge) plus 7 days. However, despite notifying them two weeks in advance, they ended up charging for 8 weeks. The store manager, Pam from 6050 diefenbaker avenue,
Regina acknowledged receiving the email but still refused to refund the money. She was the one who instructed me to reply to the invoice email to remind them about the conversation I had with the customer representative and herself.

I am disappointed to hear the word I CAN'T from management. They can't help me, they can't. I made a payment on line through Access Storage website. I received confirmation that it was successful. 2 weeks later I have a late fee and a NSF. I called my bank, they said it was not their fault. I called Access storage they said it was not their fault. I am very upset that I HAVE TO PAY an additional $51.50.
Nothing they were willing to do to work with me, just the words they can't and it was not their fault.
Disappointed

As I was walking into the building yesterday, I saw a mouse run into another unit . When I went into my unit, there was mouse droppings everywhere! I did tell the office staff and they told me there was nothing they could do about it. I have 1000's of dollars of my business stuff in there and now I have go through it all to make sure they haven't eaten through any of it.

because of the invalid email im responding here to everyone can see that im trying to reach out to them but their email comes back invalid .where to start from my unit being broken into filed police report gave a copy to the office along with missing list of items  to the office manager came down looked at my unit showed him where they got in. i didnt even get a apology or compensation for i,t i had insurance on my unit and i didn't even hear from the insurance company to settle this matter to add salt to injury i also showed the manager all the mouse feces's .. this is just one month into being in the unit ... fast forward one year and half i moved out only to find dead rats yes you read right rats not mice  in my unit all my appliances linens had to be tossed they were covered in poop. at 375.00 a month i sure would expect much better service from you , with all this being said  this is truly unhygienic and disgusting and very expensive to replace. At  you advertise a clean facility with 24/7 surveillance  so why is there rats and the thieves never caught ? Access storage you failed under your standards ? no  compensation was ever offered to me or a apology

How do you expect anyone to get a hold of you after a review of you keep sending a invalid email access storage

Not a customer myself, but my MIL is(was). She passed recently and her auto payment didn't go through, so without warning they locked up her unit and wouldn't allow entry until the account was paid off. On top of that, they charged a frick'n late fee! WTH?!
Large monopolizing corporation that doesn't care about anything but $ - plus their rates are higher than any other storage around the area.
Avoid this company at all costs. I'd give zero stars if I could.

DO NOT TRUST THIS COMPANY WITH YOUR POSSESSIONS.

The worst customer service I’ve ever encountered after a major fire in one of their units left 400+ people losing ALL their contents. They ignore your emails, act like they’re doing you a favour if you’re ever lucky enough to get a response and have wiped their hands off hundreds of people whilst trying to get them to sign payout information that would then block them from seeking compensation.

Arrogant staff they clearly have never experienced a trauma of this nature and what it means to lose 20 years of your possessions in a fire that most likely could have been prevented. Please do not trust them with your items.

The staff and management were exceptional. I stored my belongings for 10 months, without issue. Clean and secure accommodation, caring staff who went out of their way to cater to my needs. I would definitely store with access storage again!

The storage staff workers were nasty and rude! I was evicted in the middle of the month without refund! The staff was in her feelings which are disgusting how she talks to paying customers! Check your staff as nasty employees will get your business shut down!

INFESTED WITH RODENTS and ZERO CUSTOMER SERVICE! We stored our home furnishings for 2 years only to return to items completely destroyed by mice. Not only was there mouse excrement on all surfaces, inside of boxes and bins that rodents had chewed through, but our brand new king size Endy mattress and Dyson stick vac were destroyed due to rodents. Mice chewed a hole through our mattress, and also crawled inside of our vaccuum canister, chewed the edges, and then died inside of the filter leaving the vaccuum unusable.
We showed the damage to management at the facility in Hamilton on the day of move out, and were told our claim would be addressed by management in the next week. We are over a month later, have followed up several times a week, and still have no reply. We spent over $10,000 storing items here and have now spent close to $2000 replacing the items that were destroyed.
I have stored belongings at other facilities in the past and have NEVER seen an issue like this.
Beyond the rodent infestation, we attempted to access our unit once this past winter only to find that someone had attempted to pick our lock, to the point that the key could not even be inserted into it anymore. We had to wait for management to cut the lock off in order to give us access to our belongings, and then were expected to buy another lock from them to replace the one that was damaged in their 'secure' facility.
DO NOT WASTE YOUR MONEY! You are better off in a different facility, or selling your furniture before you move rather than waste a cent here.

This company is a blight on the Storage industry sector. It deserves to fail. It’s customer complaints process is awful- as complaints board and other websites show. And when faced with undeniable evidence of a mouse infestation at a facility outside Toronto which has done major damage to items in storage, it was only then ie when you need to claim on the insurance which they charge you for- that they tel you that damage from mice is not covered . And the mice problem just happened to coincide with their change of pest control provider, after Access had taken over the business, whose management and ownership were excellent. I had stored with Domenico for more than three years and received outstanding service. DO NOT Store anything you value this company, as they clearly don’t value their customers’ items.