Access Storage Avis 

Angela was fantastic! Very friendly and got things done. Price was right

I just want to give a huge shouts to the store manager at the Edward ave location in Richmond hill , Yong ! He was so helpful and respectful and thorough .
We bid on storage lockers and have gone to many different facilities throughout the GTA and Simcoe county . Yong called me right away and we spoke of the process , I had had an issue with the hamilton facility and have been very wary of dealing with some facilities now . Access storage managers in simcoe county and gta have been great . Yong returned calls promptly and was so helpful and understand when we ran into problems with our uhaul breaking down! I appreciate his help and understanding and will continue to bid on lockers at this facility . Some people are xtremely rude and we avoid them , but anyone who wants to read this review and rent at this location , please know Yong takes care of his clients and manages the property very well , clean and organized . No horror stories here ! Just a huge thank you Yong

40 Metropolitan Rd- Access storage-Very accessible storage place and very helpful store manager... 5 thumbs up for REGINA MARTINEZ for managing this store.

Every box, plastic bag in the 10x20 unit we rented was completely infested with mice living and dead. There were nests, live and dead and all their family matter in EVERYTHING we had in the unit was Ruined ALL our linens, towels and stored clothing. The only thing that was salvageable was furniture and golf clubs.
I reached out and spoke with the port Perry location and was told a manager would call me. Never happened. It took me almost 2 years to unpack and discard of most items as my husband had a major stroke the very afternoon we secured this unit. I have been doing everything on my own and am simply disgusted and disappointed with this whole experience.

Terrible customer experience, they tried selling me insurance for my unit, I specifically declined, they billed me anyway for months, when I questioned it, they told me it is the law, I asked for the Ontario legislation that mandates insurance for private storage companies to be emailed to me, then she said I can send you a form to sign to waive the insurance, the billing set up is more complicated and time taxing then anything I have seen in my life. You cant just send a simple e-transfer it is the most convoluted payment system. If you email a incorrect amount even of 1cent, it will not be accepted and they will not notify you of this, then they send you a "late fee charge" I recommend staying away from the far from ethical company ,

55 Bridgeland (Yorkdale location) has a manager who cares; Jason has gone over and above his duty to ensure great service and appropriate accommodations. Thanks Jason: this world needs more people like you

I rented a unit in Brampton at heartlake road..worst mistake it went from $187 to $314 in less than 2 years...it also had a roof leak, which they fixed with white duck tape and it leaked again..rat poop on and in boxes...I emailed and called but no reply from supervisor..I have pics to prove.

I rented a unit today at the Victoria St. N. Kitchener location. Thaniele Floro assisted me today. She was amazing!! Super friendly, professional, very helpful - the absolute best customer service I have experienced from anyone!

Kumaran Katnarajah at 4590 Dufferin is courteous, patient and helpful while still professional. He is a positive and favourable representative of the company. Mort Weizenbluth

Visited your location in London Ontario. Your agent, Lakezia. was extremely personable and professional. She was both knowledgeable and informative, thereby making for a very positive experience in booking required storage.

great prices, friendly and hlepful staff at Access Catford, especially the manager Steven

Over charging and charging ahead of time and don't refund anything when it is charged even if the unit is vacated for more than 20 days. Unfair policy and charges.

I tried to book a storage unit online and received a phone call from an Access Storage rep. I was literally bombarded with a barrage of questions concerning my interest in a storage unit. Not only that, but in order to actually see a unit, I had to make an appointment to do so. I finally told the woman I didn't feel it was necessary to share so much personal information with her. She was pushy and intrusive. I hung up and went to APPLE STORAGE in Waterloo, the best storage facility ever.
The man who works the counter there full-time is the most courteous, helpful, and friendly individual. He gave me a unit within 5 minutes of walking in (no appointment needed!), and at a discount price for 2 months too!

Attention Steven Scott
Good day Sir,
I want to reach out to you. Without a long story. My mother and father got a unit 3 years ago. Been paid. My father is now gone and my mother has been waiting for a settlement. The staff had told her she could get a "deal over" christmas. ]
THis was $100 and the 2100 cut. Seemed it was not true. She was not able to meet the date of the 25th as there was a storm. They said then that the 18th would be the latest. I paid to arrange a truck and movers as I am in another country. When she went to the unit. They said they wanted $4500. This made no sense. After emailing today. They said the bill was $2100. I am wondering if money is being taken wrongly.
I am also very stressed as 90% of the items are Personal. Photos ext.
Something fishy is going on at this office on anne st. The unit is under Witherell.
Is there anything we can do to repair this? Even if she has a day to collect.
Waiting on your response.
Randy Nash

I called too inquire about renting a storage unit, I have never had such good customer service. I spoke with a Lekezia, she was so will informed and extremely helpful and answered every question I had, simply outstanding. I would recommend you ask for Lekezia when booking your unit. I even got my first cycle FREE.

Jack at 3600 Uplands Drive was amazing. He explained their policies in detail and answered every question I had. Always answered my calls right away and was willing to prorate us for just the weeks we used. He made our storage while we waited to move so simple and easy. If I need storage again, will definitely use this location

My experience has been fairly great. But im having mixed feelings now. The employees are wonderful and very helpful. But I have one issue I've been with Saskatoon East Acess Storage for over a year now started August in 2021 and my total rental price was $224.95 that's including taxes and protection plan at the start. Then it went up to $250.15 April 16, 2022 Now it's $274.30 as of December 30, 2022 (Again including taxes and protection plan) It's getting difficult for me to pay with the continuous increase and I live outta province finding time to go to sask and empty my unit is very difficult especially since I don't have my license. I know the rental agreement has the clause that you can keep changing it. It's just annoying especially when I see pricing for what I originally paid posted on your sites.

I booked my unit on line and they called right away to confirm, paid for 3 months and then when I went in and seen the unit realized it was smaller than I imagined, seeing I needed a bigger unit, they accommodated me with a bigger unit and still gave me a deal, very thankful

I have been a customer of the Stratford Scott street location for about a year. Building a new home required that we placed many of our personal belongings in storage. Angela made what could have been a very stressful experience an enjoyable one. Her patience, good humor and professional approach at all times put our minds at ease and instilled confidence that our possessions were in good hands.
The facilities are well maintained and spotless at all times.
I would readily recommend Access Storage and in particular, Angela to anyone requiring storage facilities.
Thank you Angela.
John & Cindy

I just wanted to pit out a big Thank you to Kimberly who solved an issue for me today. A small communication issue came up from the staff that signed me up and my start up access today. She solved the minor issue in a very professional and customer retaining way.