Activate onDemand Avis 132

I ordered an item on October 2025 and that item came with a promotional claim voucher from Activate onDemand. It has been 5 months since then and I have still not received my promotional claim voucher. I've asked their customer support about it multiple times since then and just receive the same response about how they'll look into it.

Absolutely awful service with no communication or proper way to get support.

I ordered on Sunday afternoon and my delivery has arrived already! No delivery charge with my purchase either.

This is way too expensive for the size

I ordered an Samsung A17 5G as a part of an offer/discount on my banking app on 19/03/26 I received an initial email to confirm my order which had all the info, this was seconds after the I placed my order.
Although I have not been given an expected delivery date which is a bit concerning because I’ve just spent so much and these guys won’t even let me know when they will deliver it. I had initially no intentions of buying the phone online as it’s for someone’s birthday which is next week but since it was on offer and on the website it said quick standard shipping I placed the order. I bought it which I need it for next week and now I’m concerned if it will even arrive by then as I’ve just read some reviews and it’s not only me having this issue all these other people have had it a lot worse, meaning weeks of no body getting in contact of where their order is. I would really appreciate if there was any better way to contact these guys or if the delivery will take to long is there any way to cancel my order, it’s been all this time.
But I am still waiting.

I was not expecting that but wow! The customer service is amazing, I sent this review yesterday and just earlier on I got a call from their customer support team which had tracked down my order and answered all my questions and worries I was having regarding this sale. The problem is now solved, loved the quick and detailed response.

I ordered an Ninja Air fryer on 06/03/26 I received an initial email to say the item had been shipped, this was on the 09/3/26.
I have email twice now, to see if i could be give an expected delivery date. I receive an automated email back with a ticket number and stating i would receive a response in 24hr -48hrs..
I am still waiting.

I placed an order for an Oura ring after purchasing the sizing kit through them. This should have applied £10 off of the product, turns out I needed to email them for a code to get the £10 off (wasn’t clear).

No delivery options meaning I won’t receive the product until later than needed (looks like standard working day delivery is used).

Absolutely no way to contact the company, expect 2-3 day response to email with requests for contact being ignored.

Trying to find how or where I return a product to is hard work. Tried to ring but I got no reply.
S. Hill

Bought a galaxy watch through my bank (every day offers) which led to purchasing through this company.
When I received the watch, I couldn't insure it because of it's origin (serial number was registered outside of the UK).
They promised me a return and full refund. It's been over a week after being promised a return label and I still haven't been sent one.
I raised it again and have been told that the relevant department have been notified and I will be sent a return label soon.
I feel I am being made to wait around so I am now sitting outside of the return window.
All I get is template emails and promise of some other department getting in contact, which they never do.

After a few teething problems I got my airfryer sent back and refund organised very quickly. Great service although waiting for responses was a bit frustrating. Very caring people who did reply. Thank you.

I am surprised by some of the reviews about this company as my experience on purchasing an Oura ring from them was flawless. Sizing kit arrived the next day and when I ordered the ring it arrived 2 days later. Their customer service is also fantastic, replies received very quickly, even at the weekend! Thank you guys I would not think twice about using your company again.

05/02/26 I ordered a Ninja Blast Max Portable through the Vodafone rewards site, I didn't receive any order confirmation.
10/02/26 I emailed the company for delivery details & which company or service is delivering.
12/02/26 Activate on Demand replied that DPD were the courier and that they would ask DPD for details.
14/02/26 company says that DPD says they had tried multiple times to deliver.
I worked from home that entire week, Amazon & Royal Mail were able to deliver but somehow my address defeated DPD. Still, at least I have cctv of the invisible DPD courier in the invisible DPD van attempting to make the delivery 🙄
Very poor and Activate onDemand didn't show the slightest bit of interest!

Thanks for contacting me Justin and giving me an update. Much appreciated.

placed an order on 17th January. I have had £369 taken from my account. The product still has not arrived nor a refund has been recieved. I have tried calling customer service, no one answers the phone. Numerous emails sent. Very poor service. I have

Absolutely shocking platform to place an order from. I have been promised a refund upon sharing proof / conformation of return and nothing!

Great personalised customer service. I ordered the wrong ring size and the team helped me get a new one within 48 hours of my first ring arriving. Really lovely experience. Thank you

I ordered a ring doorbell through Halifax and the seller is Activate on Demand. After purchasing I realised there was no details about how long to expect an order to take to be delivered.

I came on here and saw mixed reviews, so sent an email to their main customer service desk which generated an auto response in 24-48 hours.

I was being one of those painful customers who needed it by a certain date and had seen an email address on a review on here for Justin (who is fabulous by the way!) so sent him a cheeky email hoping he may respond quicker than the 48 hours, just so I could check delivery and see if I needed to order a faster item from elsewhere.

Long story short, Justin managed to source me the doorbell I had ordered, had it shipped out to me the very same day and i received the doorbell bright and breezy in the morning 2 days after original order.

It seems like these guys get some stick for delivery and customer service (lack of contact number mainly), but honestly I couldn’t fault the quick responses and the fact Justin went above and beyond to cater to my needs.

Would definitely look to order through them again for any future items that I may need.

I ordered a Ring Doorbell from Activate OnDemand on 21 December 2025.
I immediately noticed that my door number was missing from the delivery details and contacted them. On 23 December they acknowledged in writing that the address was incomplete.
Despite this, on 28 December they said the parcel had been delivered on 26 December. I was at home at the time stamp provided and nothing arrived, so I contacted them and my bank, who refunded me my money. This company demand confirmation of receipt multiple times and each time I said no, I had not received the parcel.
On 30 December Activate OnDemand again confirmed in writing that the address was incomplete and that, because the courier service was “addressee only”, the parcel could not be redirected and would have to be returned.
On 6 January they confirmed in writing that:
I was at home,
The parcel was not received,
The person who signed was unknown and unauthorised,
My bank had refunded me,
No further action was required and the case was closed.
However, after formally closing the case, they reopened it and contacted me again on 15 January and again today, stating that the courier had “confirmed delivery to the correct address” and implying that I was responsible.
The so-called “proof of delivery” image they relied on was clearly not my property. The photograph was taken inside a house, not at a doorstep or external entrance, which makes it irrefutable that the delivery was not made to my address.
This experience involved:
An admitted addressing error,
A mis-delivery,
Multiple contradictory delivery claims (including different named recipients),
The case being formally closed and then reopened,
Attempts to shift responsibility back to the customer for the company’s own error. I have placed multiple orders with different delivery companies over the Christmas period and none of them went missing except this one.

An important fact in this case is that Activate On Demand used DPD as the delivery service, and with past deliveries, DPD has always notified me with alerts of a delivery on the day. In this instance I was unaware that they were delivering the parcel until I received the email from Activate on demand on 28th December that it had been delivered th on the 26th. I certainly did not receive the "delivered" alert that delivery companies issue after they have delivered an item, so this seems like a red flag to me.

The repeated contact after the matter had been closed felt unreasonable and distressing. Based on how this was handled, I would not recommend ordering from this company, who offered their services through my bank's discount offers.

Update following company response:

Activate OnDemand have since acknowledged that the handling of this case fell below their standards and have confirmed that a refund was processed on 30 December, which I was only aware of when my bank alerted me and also reversed it back to them, since they had already refunded me. However, the core issues remain unchanged: the address error was admitted, the parcel was mis-delivered, contradictory delivery claims were made (including an internal photo that was clearly not my property), the case was formally closed on 6 January, and then later reopened with responsibility implied on my part. These inconsistencies and the reopening of a closed case are the central reasons for my review.

Update:

Dear Justin,
Thank you for taking the time to investigate this fully and for your clear acknowledgement of the errors and assumptions that led to the mishandling of this case.
I appreciate your apology, your confirmation that the delivery was made to an address that was unequivocally not mine, and your assurance that the matter is now closed and will not be pursued further.
I also appreciate that you have reviewed your internal processes and taken steps to prevent a recurrence for other customers.
On that basis, I am content for the matter to be considered resolved.

Kind regards,
Joanne

I have ordered my ring door bell on 8th Jan through my Blue Light Card and I have not had a response from the company or my delivery. This is totally unacceptable as they have taken my money and no communication has been made!

The order for the ring bell was placed on January 9th, 2026. While we received immediate confirmation, the delivery has been delayed without any updates or tracking details shared so far.

We were informed that the delay is due to backlog //high demand.A status update was expected on Monday, 12.01.2026, but despite a reminder email(s), no updates have been provided, and the team has gone completely silent. With full payment made, I, as the customer, have had to follow up on this issue, wasting time on emails and bearing the inconvenience. Similar concerns are common on this platform, yet the team appears to ignore these repeated delays, showing no learning. The automated email promises feedback within 24 - 48 hours, but nothing follows afterwards.Is this not akin to fraud- paying for an item and being left clueless while the platform that should follow up remains silent? I pity us as customers, having to continually request updates despite paying in full, only to be met with vague apologies like "We regret" or "We apologise for the delay," which mean little. Please prioritise delivering the item, and if your apologies are genuine, consider refunding part of the money for the inconvenience caused.

The above (1) star is to be read with (minus) in front !!

Update 1
Original order placed on 09.01.2025.Update date 16.01.2026. Status - Order delivery/Tracking details awaited after (7) days.

I was contacted around the time this review was uploaded. However, no dispatch details have been shared to date. The order was scheduled to ship on Monday, and per the update below, it was rescheduled to Thursday. It's Friday, and so far, regarding the delivery of my order, nothing has changed. Ring doorbell is not "Krypnyte", it is an off-the-shelf item readily available across all electronic outlets. The review above represents the inherent way the Activate on demand grievance procedures work, which can be superimposed with all other same or similar complaints posted on this platform. No corrective or preventive actions implemented. When a customer posts a review on such platforms, they will receive attention; otherwise, they will be put on hold. In my case, the response came only after I received your email on this platform and addressed the concern with Direct ID. The above rating reflects the service provided and the experienced transfer. The discount offered for the headache that follows is not acceptable, and to avoid further escalation of this matter, we request that a firm delivery date be confirmed within the next 72 hours. I have paid for my order and request that the order be delivered as soon as possible. The apologies are empty, as they neither alter the outcome of the delayed shipment nor compensate for the inconvenience, nor do they represent a firm commitment to improving future shipments. So far as order is delivered I am good in a manner that i receive it with a pinch of salt and never show up on your platform, as not worth time hessel it comes with !!!

Update 2 - 19.01.2026 Justin Saves the Day for Activate on demand !!

The order is delivered today .I was reached out by Justin on 16.01.2026 by way of emails and phone call to discuss concerns pertaining my order and to ensure that the matter is amicable resolved to my entire satisfaction.
Updating the above rating for his honest discussion and having personally followed up on this matter.Goes on to show how an individual alone (Justin in this case)can turn mere customer "service" into customer "care" and save the day for an organisation!
Thanks to Justin for his time and efforts !! 👌

Placed an order for an item via a cashback service provided by my bank. Activate OnDemand take orders/administer this on behalf of clients. I received confirmation of the order from them. I knew there was likely to be a delay in dispatch as the order had been placed around Christmas.

A while later I wondered if I might be able to cancel the order as I'd had second thoughts. I did realise however that a returns process would be available if the order couldn't be cancelled. This was a case of me putting a spanner in the works, not a case of Activate OnDemand having done anything wrong.

Contacted Activate On Demand Customer Services midday 30th December to request cancellation of the order, if possible. If not, then to ask if I could have an update on likely dispatch date. Knew that there might be a delay in response due to holidays.

A response was received midday on 2nd January:

"Thank you for getting in touch regarding your request to cancel the order.

Once an order is placed, it is automatically sent to our brand’s shipping partner. As such, we have reached out to them to confirm whether the cancellation can still be completed before dispatch.

If the order is no longer eligible for cancellation, no return will be initiated. In that case, we will instead provide you with an update on the expected dispatch timeframe as soon as this information is confirmed by the shipping partner.

We will keep you informed as soon as we receive their confirmation. Please accept our apologies for any inconvenience this may cause, and thank you for your patience while this is being reviewed.

Should you have any further questions, please do not hesitate to contact us."

Very nice tone to this response and very clear in terms of how orders are processed.

And on 7th January the following was received:

"Your cancellation request has been approved.

Thank you for staying connected.

Our team is now processing your refund, and we appreciate your patience while this is being completed.

If you have any questions, please feel free to reach out."

The refund was pending on my account on the 7th and credited to my account a day later. All great.
So a case of a matter being taken on board and followed up as promised. Had they been unable to cancel the order then I'm sure I'd have been notified of dispatch date so that I could be ready to arrange a return of the item.

Throughout this the tone of the emails from the customer services agent was spot on - absolutely perfect.

In my case everything in terms of customer service worked perfectly.