Activate onDemand Avis 132

I purchased a ring doorbell through the blue light app. I then read these reviews a panicked. I tried to cancel, and had a quick response from customer service via email. They escalated my request to cancel and in the meantime the doorbell was dispatched and arrived the following day. Great service fe start to finish.

I cancelled my order just after making the purchase on 12/10/2025 it got delivered waiting on address label for return postage so I can get my refund after paying a courier delivery fee.

I've ordered ring doorbell 30th September through blue light card. Waited for two weeks didn't receive any update. I've emailed the customer service and said my order is in back order and one of my items was not available. I've cancelled it and they said I will get my refund. I've emailed again and they said just waiting confirmation from the team that my order is cancelled. I'm still waiting for my refund the process is taking too long. Will not order again in this website feels like it's a scam. It never happen to me before. Everything is so slow.

Update: They processed my refund after I post here. I've received it today. Thank you

I purchased a doorbell, chime, and two cameras. Although the delivery was delayed, the customer service communication was excellent, which gave me confidence to purchase another doorbell and chime—I felt I was in good hands.

The main issue I experienced, however, was with the UPS delivery. Since I work from 8 a.m. to 5 p.m., I am not at home to receive parcels. I requested through AOD customer service that the delivery be redirected to the nearest UPS Access Point, but the courier still attempted delivery to my home address.

Overall, my concern lies with the communication between AOD and the delivery company, as this caused unnecessary inconvenience despite the otherwise positive service experience.

I received a prompt reply to my query and it was dealt with immediately to my satisfaction. Excellent customer services.

It's now 2 months since I received an AOD email with claim ref number for a £100 Sainsbury's gift card with no apparent issue or follow-up. Update - This issue has now been resolved and I have received an e-card.

I first ordered a ring doorbell system on 10th August, and had an email saying my order has been received and a follow up email would follow with order and tracking number. 12th august the money left my account. Mid August I had no doorbell and no further communication. I made numerous phone calls, left messages. Still no communication, so sent and email believing I had been scammed. I had an almost immediate reply, and numerous follow up emails, and my order arrived mid September. I can't fault customer service at all, once I had sent the email. They have been brilliant. 4 stars due to the hassle

1* isn’t even worth it. Ordered a ring door bell through blue light card, never got delivered and then said was going back to them. Have not received a refund or had any communication. When I tried to get in touch with them I was not able to get in contact, when emailed said email was incorrect, phoned them always said no one available. Absolutely appalling service. Ref 295493

The customer service team have been amazing with my order as it got lost during delivery and they worked hard to keep me informed of any new information regarding my original order. They then sent out a replacement order very quickly.

I ordered a Ring doorbell through the Blue light card. I did not receive the order and 2 weeks later am still waiting for a refund. Appalling service. Order number 296343.

I purchased a charger through them and it didnt work and they got onto the problem and sorted it straight away so helpful

Ordered ninja - arrived quickly. Got in touch with active on demand after 4 weeks as still not received cash back. They were quick to respond explaining it had been released by them.

Contacted them after another 4 weeks had passed - responded with in hours telling me what date they had paid money into bank.
The service I received was excellent, emails replies on same day. The late payment of cash back was the fault of my bank and not active on demand - would highly recommend this firm if purchase - many thanks.

As part of TV purchase from Panasonic there was a promotion offer of £100:00 Aactivate On Demand ticket ref 26059 claim ref 294834 despite writing to the company several times (they always say that they will get back 24/48 hrs but never do) no payment has been made. Update today Sep 2nd. I have now been told that as well as a 30 coooling of period (now passed, there two further 30 day periods, one for approval, and the other for delivery.
I still hold out hope!
Latest news - yes i have now received my voucher, thank you.
best wishes again
Brian

Good communication regarding my purchase. Once I ordered on the website I didn’t hear for a few days, however as soon as I got into contact my item was dispatched and the team kept me updated throughout until delivery

Brilliant service received my Airfryer with in days.I thought this is scam ,however I wrote immediately to them and received prompt response.Very good customer service.
I would recommend them and I paid £100 less for my Airfryer compared with other retailers.

Total farce! They DO NOT answer the phone at any time!!!

Faulty shark rob 2 in 1 hoover after 1 month! Shark not interested and these guys just don't answer the phone!

Avoid Activate on Demand and Shark!

Now the hoover has been returned with proof of receipt and they now need to "make sure they have it before refunding!"

This is honestly a complete nightmare. Do not buy from this company

Unfortunately I had to cancel my purchase soon after placing the order and the company handled it quickly and professionally. They processed my refund without any hassle, and the money was returned promptly.

Found them to be very reliable and trustworthy. Whenever I contacted them I always received a reply. Delivery was fast and efficient.

I ordered on a Tuesday and received my beloved ninja the next day with free delivery as well.
The customer service is the best I've ever experienced.
Lovely people and very articulate.
I would buy from this company again and again.
Thank you very much because I'm one very happy customer.

Nightmare service! The whole refund system is terrible. I have been waiting for my refund to process for over 3 weeks. Most of that was just to get a refund returns label. Now, since over a week ago the items have been returned, I am still waiting for the refund to be processed. Communication is awful, it was agreed that I was able to keep a Ring chime, and return the other items for a refund. Latests communication stated everything needed to be returned to be processed. All email correspondence kept for further escalation. I would not recommend using this company if you think you may end up returning things.