Activate onDemand Avis 133

I had a fantastic experience with Activate OnDemand. With a small issue I had, the team was incredibly responsive, understanding, and supportive throughout. Their customer service is honestly one of the best I’ve encountered,friendly, quick to respond, and genuinely caring. Highly recommended!

Excellent service, had a query about an advertised offer and was dealt with quickly and efficiently

Ordered a ring door bell and cameras on 13th May, no tracking information provided. No update after chasing this via email twice.
Rubbish service.

EDIT: this has now been resolved after a call from Justin and prompt delivery. Advised issue with emailing system.

Thank you for your email. We apologize for the inconvenience you’ve encountered with your order.

Upon checking, we found your order under Order #283639 and it is currently processing. It appears that there was an issue with the confirmation. Please refer to the attached order confirmation for your reference.

Could you kindly confirm if you would like to cancel your order for a refund or proceed with receiving the order? Once we receive your confirmation, we will take the appropriate action.

We appreciate your understanding and look forward to your response.

Received an email from Yodel that the item was being sent back to the shipper, without attempting delivery.

Have not received any information or update from Activate even though they have taken the money.

Very disappointed as bought this through Halifax reward.

Made a mistake with the order. Prompt reply, cancelled the order and issued refund no problems. Thanks!

The item I ordered was delivered so quick packed nicely great customer servicing well Well responded to my email. Thank you.

This service is absolutely fantastic.
Ordered a ring doorbell to my office address but forgot I would be away.
I also used an email address I didnt have access to so I couldn’t check for updates. Reached out with the few details I had, Justin immediately located my order, provided me with an informative update and refunded me straight away.

I was so impressed I’ve since reordered and received my product on time

Justin was a legend! Had some headphones that broke after 16 months. They were covered under 2 year warranty and he refunded straight away without hesitation! Good customer support.

Delivered on-time and exactly as requested

Unfortunately I wasn't in to receive the order (Panasonic DentaCare Series 300 Oral Irrigator) so the order was delivered to my local UPS office for safe keeping (within 1 mile). I was able to track the order and pick it up at my convenience.

Customer service was fantastic in reassuring me that the order was still at UPS and still had the opportunity to pick it up or alternatively receive a refund.

Order a product through a reward program from Vodafone. Didn’t receive anything, they said it was delivery to a “Mary”, them back and forward with emails, I honestly still wanted to product, they gave me a refund, I guess it’s better than nothing BUT what a complete waste of time. Awful! Really poor customer service on the complaint approach also.

I bought a ring video doorbell and chime. When I opened the doorbell I noticed it wasn’t fit for purpose. Activate onDemand have refused to take it back although it’s been never used! That’s very poor customer service.

My reason for cancelling this order had nothing to do with the product or company. Panasonic has always been a name to relay on. My cancellation was dealt with quickly and in a very professional and understanding way. Thank you

Just received my first order from the company.

The service I received from Justin was responsive and personalised and I would happily deal with him and the company again.

Excellent service in the end. Once you contact the right person (Justin)

Returns were long and manual - and I had to pay £18.50!! I asked for this to be covered by the provider and they said no

I ordered a breadmaker via my banking app promotions at the end of October 2024, unfortunately the item turned up damaged.
The damaged item finally got collected in January 2025 and the refund processed at the beginning of February 2025.
So after about 16 emails with me chasing them numerous times and 3 a month wait it was finally all sorted, why it took so long to get this sorted I have no idea.

The company shipped my item but the r shipping company UPS lost it somehow. Due to this and the number of emails I had to place to the company and UPS I am giving 4 instead of 5. However, my money was refunded and I did receive good help from Active on Demand. The company respond to their emails quite promptly which not all companies do.

I recently purchased Kuzo II F2-S Smart watch from Activate on Demand, and I am beyond disappointed with both the product quality and the customer service.
The product failed to meet the durability standards described, becoming unsuitable for my needs within opening the product. It feels very cheap and not worth 20 pounds. Despite their 14-day money-back guarantee, my return request was refused, even though I complied with all the conditions.
The customer service is abysmal. The response time if they do decide to come back to you after a long period of time is shocking, none of whom provided any meaningful assistance. Their refusal to honor their own return policy is unacceptable and shows a complete lack of respect for their customers.
I strongly advise against purchasing from Activate on Demand .Their products are beyond subpar, and their customer service is the worst I have ever experienced. Save yourself the frustration and shop elsewhere.

***UPDATE***
Justin rang me we discussed the complaint, and thank you for looking into and resolving the issue with my Kuzo II F2-S Smartwatch. I appreciate the effort taken to address my concern.
However, I would like to provide some feedback on the customer service experience. The response time and the initial handling of my return request were not up to the standard I expected. Improving these aspects would greatly enhance customer satisfaction.
Thank you once again for your assistance.

Do not purchase with this company. I purchased a doorbell, they cancelled the order after three weeks and refuse to give a refund saying I have to contact my bank even though they cancelled the order since they had no item left in stock. They also claim that they had emailed me yet there is not a single email from them on my inbox or spam or junk folder. I’ve never had issues ever buying online and I always buy online so I can imagine this is a common issue for other buyers from this company.