Acutrack, Inc. Avis 293

overall good with customer service

First, you can tell that they have been doing this for a while because their systems are perfectly aligned with what I need as an author. These are no unnecessary steps. Everything is simple and straight to the point. The personal support with real humans in the best part of Acutrack! Sindhuja is very supportive and responds promptly to questions. I am looking forward to my continued journey with this team.

Acutrack has been such a huge help in my publishing business. Their fulfillment process is simple, smooth, and takes a lot off my plate so I can spend more time writing and creating new books instead of stressing over logistics. Catherine has been especially wonderful to work with. She’s always kind, patient, and happy to answer all my little questions without making me feel silly. I’m really grateful for their support.

Overall, I would say working with this company was a positive experience. I had a very difficult time at the beginning getting everything set up because all of the employees I worked with were from India, and I had a very hard time understanding them, so that was a bit frustrating. But I will say that any time I had an issue, they responded to my emails very quickly - usually within 24 hours.

All great except this shipping of my books back to me... now I am told it is mandatory which does not make sense and is upsetting.

Started working with Acutrack a few weeks ago to print and fulfill my book orders for TikTok Shop. Overall, they are very good to work with. Proactive and friendly. And you get a dedicated point of contact, instead of just talking to a faceless corporation. They also understand virality on TikTok and ensure you never run out of stock. If I had to think of something negative, the only thing would be that the setup process took quite a bit longer than they had initially said. But other than that, there is nothing else that I can complain about. I think they are the best option for printing and fulfilling TikTok Shop orders.

There was a lot of good information to learn from and I'm excited to continue working through the step by step modules on how to increase sales on TikTok.Exciting times!

Very happy with Acutrack. Their customer service is excellent and they are always available for any questions. The onboarding process and connecting the portal with TikTok was very easy.

The quality of the printed book is commendable. The details of every picture is very clear. The whole process starting from placing the order to receiving the printed copies of the book was smooth. Acutrack provided an excellent customer support whenever it was needed. They have shown the highest level of professionalism.

It has been very easy and straight foward to work with Acutrack. I love that they have systems and teams in place for every step of the way.

Setting up the integration was fast and easy with Acutrack's implementations team. They have been responsive and supportive and are truly engaged in seeing our business grow!

All the staff I've worked with are so patient and helpful! Very thorough and professional.

We had a very positive experience working with this printer. From start to finish, their team was knowledgeable, responsive, and patient as we navigated the many decisions involved in producing a high-quality hardcover book.
They were especially helpful with Shopify integration and clearly have strong experience in that area. While setting up our Amazon Seller account proved more complicated than expected, and that support was somewhat limited, we understand that Amazon account setup is not their responsibility. Even so, a bit more guidance in that area would have been helpful for a first-time publisher.
The final product is beautiful. The print quality, color reproduction, and overall finish exceeded our expectations. We are truly delighted with how the book turned out.
One small detail we wish had been caught prior to printing was that the final paper selection made the book slightly thinner than originally estimated, which caused one letter on the spine to show very slightly onto the front cover. It is minor, but something to be aware of when finalizing spine calculations.
Overall, we are very happy with the experience and especially with the finished product.

they are so professional and helpful through the whole social media integration, shipping, and printing process. i truly appreciate their services! especially with something as intricate and detailed as this, they've been able to handle all the things.

My experience with Acutrack has been truly outstanding. They have been extremely professional and reactive throughout the whole experience. They reached out to me when elements were pending and we were on a tight deadline, always with high touch service. The follow-up was outstanding. The quality of the work, the final books printed, was truly excellent. I would highly recommend them to anyone looking for a professional high level provider like Acutrack.

We've got a good service about your company and very responsive to all our queries.

I really appreciate their customer service and helping me through this process as I get everything set up to scale with fulfillment and using my affiliates. I'm very excited about the future partnering with them!

it would be alot easier for me if the representatives of Acutrak could speak a little slower because they have a really heavy accent and it is very hard for me to understand. The service I don't know yet as I have not sold any books.

I highly recommend Acutrack's printing and fulfillment services. I have been using Acutrack to support my publishing business' sales through through Tik Tok shop. It is an excellent value, the printing is top notch, and the customer service is very helpful and timely. My customer service team at Acutrack are very proactive. When I get notifications about TikTok shop policy changes, I know that my Acutrack representative will be handling the issue. They stay on top of all policy changes and also help educate me and other customers about new opportunities. I have had a very good experience with Acutrack and recommend them to other small, independent publishers and any business that needs printing and fulfillment services.