bookvault.app Avis 94

I have given 2 stars because the idea of Bookvault is good, but it is poorly executed.
I began using Bookvault in late 2025 and set it up to publish my book in 2026. The system is excellent in terms of setting up the title, getting all the specs right and the pricing is very good. I ordered sample copies to get it right and then went live. Everything was going well until:
- A batch of books had blurry photos. I received two myself. Bookvault replaced them but these were also blurry. The two that replaced these were fine, but they said they would investigate the issue.
- There are discrepancies in the tone of printers used. For example, my cover was black and white, but looked almost green on one book and brown on another. I was told this was par for the course with POD, which I suppose makes sense, but if you want a consistent run of book quality, then look elsewhere. Some books had end papers, others not at all.
- Many buyers never actually received their book, or it took weeks and weeks, and this leads me to why I had to stop using it in the end. After the issue with the blurry photos, I told them to stop distributing the book because I was concerned about the quality. The issue with their customer service is not what they say, it is that is takes 2 days (sometimes longer) to reply to each message. So you can send a question, wait a few days for a reply, then, if there is a follow-up you have to wait another few days. This means issues take a week or longer to be resolved. I was assured that outstanding orders would be fulfilled, but then I started receiving messages from customers saying their books had been cancelled because I had cancelled the title. I have had no further communication for over two weeks about the blurriness of the photos, outstanding orders being cancelled and the whereabouts of some orders. Therefore, I have been forced to look elsewhere, and I cannot recommend the service, which is a shame as I had high hopes at the beginning.

The automatic templates and upload check work like a charm. They have quite an array of extensive options which I like and aren't easy to find elsewhere. Above all, their pricing is extremely competitive. Kayleigh Cliffe took the time to help out explaining the options and process, allowing me to successfully complete my order!

I destest it when advertising is misleading. And especially when they are not clear in what they sell or advertised.

Excellent customer service. I had an issue with two orders arriving damaged and my customer service rep, Tom, was PHENOMENAL to work with. He shipped out new books at no extra cost to me, and suggested I donate my damaged copies somewhere to pay it forward. A DELIGHT to work with and made an unfortunate mishap out to be something good.

I've been using Bookvault for my paperback and hardcover books for some time now, and the quality of those books has always been excellent. In fact, they are often the first books to sell out at my events.

Recently, I experienced some quality issues with a bespoke collector's edition project. While the initial outcome was disappointing, what truly stood out to me was how the situation was handled.

Tom took the time to personally review the project, speak with me directly, listen to my concerns, and work towards a solution. Throughout the process, he remained professional, approachable, and genuinely invested in helping me achieve the best possible result. He also implemented additional quality control measures for future orders and has continued to offer support as my publishing business grows.

Mistakes can happen in any business. What matters is how those mistakes are addressed, and in my experience, Bookvault and Tom demonstrated a genuine commitment to customer service and continuous improvement.

I appreciate the time, care, and support I have received and look forward to continuing to work with Bookvault on future projects for my publishing house, Red Vein Publishing.

Sharlene Eduarda
Red Vein Publishing

BookVault is pivotal to my Author business. The team is quick to respond and help. Service is efficient. Above all, they're trustworthy. Which means, I can rest assured that my readers will get the service and quality they deserve!

DO NOT PRINT WITH THIS COMPANY. We have had several printing issues with this company and they find every excuse not to assist you or rectify the issue. The response is basically, not our problem and we can't do anything about it. We have moved all of our business away from them due to this and will warn everyone not to use them as well.

I had a very positive experience with this company and especially with Kayleigh Cliffe- a member for the bookvault.app team. I ordered a bespoke product with an estimated delivery time of 3–5 weeks. After the fifth week passed without an update, I reached out and the team was completely transparent in explaining the reason why my order was delayed.

Rather than making excuses, they immediately took ownership of the issue, reprinted my order, and prioritized it for delivery within 10 business days — and they delivered exactly as promised.

I really appreciated the proactive communication, honesty, and efficiency throughout the process. Mistakes can happen with any company, but what matters is how they resolve them, and this team handled it professionally from start to finish. Thank you again to Kayleigh Cliffe for the excellent customer support!

I have been using the Bookvault service for years and today I received very good service again! Thank you Kayleigh Cliffe for the fast and good service ;)

I’ve had a really positive experience using BookVault. The setup was simple, and the integration with my store made the whole process feel smooth and manageable, even without a technical background.

The print quality of the books is excellent, with clear text and beautiful colour reproduction, which is so important for children’s books.

It has allowed me to focus more on creating and sharing my stories, rather than worrying about logistics.

I would happily recommend BookVault to other authors looking for a straightforward and dependable print-on-demand solution.

Print quality is amazing and if anything goes wrong the customer service team is so helpful and always does their best to solve the problem. I've had the best experience with both Arron and Kayleigh who have gone above and beyond to get the issues resolved.

Prior to my wife discovering Book Vault I had self-published 3 books so I am in a good position to compare BV to my previous experiences which frankly are incomparable. Everything about Book Vault is superior, from cost, to quality and particularly the level of personal service offered by Kayleigh Cliffe and her colleagues.

I'm giving 5 stars, as so far so good. I have placed several orders so far and each one has been delivered on time, well packed, undamaged, and the actual quality has been great, very close to traditionally published books (much better than KDP.) The customer service especially from Aaron Lovett has been great. Hopefully this level of service continues.

What an amazing, patient and understanding staff Bookvault ppl has and thanks particularly to Kayleigh Cliff for helping us with our magazine we were treated super kindly and we really really appreciate you for your time and effort thank you so much I think it's time to give her a raise hehe!!

Bookvault has far exceeded expectations. Kayleigh Cliffe with customer service has been helping me with my Age of Tanimara special illustrated edition. We had some hiccups and she tackled the challenge and sent me pictures of the books for approval. She has, by far gone above beyond expectations and I will now be using bookvault for my publishing PoD needs. Thank you all so much, especially you, Kayleigh.

Bookvault really offers a lot of options in terms of sizes, papers, covers and customizations! I’m glad all my books turned out great, after a few tests and adjustments.

Tom, I can’t thank you enough for your patience and help. Outstanding support! <3

I also want to thank everyone from this company for your hard work and love you put into making all these books for us. I appreciate you!

You make our dreams come true. <3

The (shipping) packaging must be sturdier/better/improved in some cases.

Tom Morgan assisted me with amazing speed in service and response!! Very kind and helpful! I had Problems with my book (which was not normal because this place is amazing) and I had a response within a business day and they replaced my books! Highly recommend!

After 23 years, I finally completed the manuscript for the book I have dreamt of writing.
Being of a certain age, I have limited technical skills. I was able to set up a Book Vault account and thought, “This isn’t so bad.” That was a premature assessment.
Uploading the interior came with some glitches, eventually succeeding. The cover, however, gave me considerable resistance.
I began writing to the customer service/tech support. These back-and-forth emails continued over two days until the issues were finally resolved.
I cannot stress enough how supported I felt during this process. Tom M. was especially helpful. He was patient and reassuring that this would all work out. He said he would help. These simple words put me at ease. His manner was kind and calm and professional. These qualities make Tom excellent at his job. Unusual, in my experience of impatient technicians who just want to get you out of their queue.
This speaks well of Book Vault to have such exemplary staff working with customers, in my case, a very anxious and un-confident customer.
I am ready to begin the printing phase and anticipate the same quality of service if I run into problems.
Thanks again to Tom and the other qualified technicians who helped me live my dream.
Sara W., USA

Quality has always been my priority, for my publishing and for my authors, and BookVault delivers it better than anyone in the POD space. The entire experience, from uploading designs to receiving support from their team, is seamless and genuinely premium. Kayleigh, in particular, has helped me resolve multiple issues, from integrating BookVault with my e-shop to answering delivery enquiries quickly and clearly. Orders to the US arrive fast and efficiently. Hardcovers to Australia take longer, but the paperback turnaround remains strong and reliable. The bespoke quality is stunning. The look, the feel, even the smell are tangible, and the difference is immediate.

Arron Lovett was incredibly helpful in providing quick resolution to both my barcode issue as a print issue. I really appreciated the customer service, having been new to process and I needed the resolution quickly pre-release.