bookvault.app Avis 94

Superb customer service. Originally contacted them about something that turned out to be my fault! Having corrected my error, I needed to place another order, which happened to coincide with a Bookvault site maintenance issue, so that got screwed up. The whole issue was sorted out by Tom (not AI) within a few days. Cannot praise him enough, and am reasonably sure any others who work there are to the same standard. Well done.

I’ve been ordering from Bookvault for a while now, and I’m consistently impressed with their service. My most recent order arrived in just one week — much faster than usual — and the print quality was excellent.

What truly sets Bookvault apart is their dedication to customer satisfaction. On the rare occasions when the quality wasn’t perfect, their support team immediately took action and reprinted the copies free of charge. Their professionalism and responsiveness have been outstanding every single time.

A special thank you to Tom, Kayleigh, and Curtis for their continuous support, patience, and efficiency. They’ve always been there to help whenever needed.

I’m very satisfied with both the quality of the books and the competitive pricing. Bookvault is a trustworthy and reliable partner for independent authors and photographers. Highly recommended!

Thanks to the team

I have been using bookvault for several years now, and have produced 12 books with them. The quality of the finished product is consistently excellent, and customer service second to none. On the few occasions that there have been any issues (normally with the courier, NOT bookvault), they have been extremely helpful and recently reprinted a lost package at a cost to themselves. This was overseen by Tom Morgan at bookvault who has been an excellent communicator and extremely helpful.

I would not hesitate to recommend bookvault to anyone looking for swift and efficient service in producing their work.

Use these guys consistently - and they have really been investing time and energy into their customer service - and it really shows!! Honestly - so helpful - so fast - so good!! If you tried them before, but had problems - it's time to come back - they have sorted it out!!

I have been publishing for several years now but just discovered bookvault recently and I wish I users them sooner. What a phenomenal company. The print quality is incredible, way better than IS or Amazon. We just opened an author store and I love the bookvault integration with Shopify. It was easy to set up.
I have to mention how wonderful the customer service is! They are super responsive and helpful and so so nice. I had issues with one of the titles and Arron Lovett fixed it within hours ( and was so kind in our communication). Love this company.

Doesnt fill orders on time, customer service makes us excuses instead of fixing problems, print quality is decent, but between processing time and late orders its not worth the hassle.

Customer service was FANTASTIC. Everything came packaged really really well and it arrived on time! The only thing was some of the printing was not as bright and saturated as I hoped but that could have simply been because of my choice of paper. Regardless I will be working with them again!

Bookvault customer service is fantastic - engaged and proactive. A book wasn't packed correctly and Kayleigh immediately ordered a re-print. I love the fact that I'm communicating with real people, not AI. Their printing quality is miles better than Amazon, and they're constantly improving their service (for example adding production partners in other countries, and adding bespoke services). Bookvault rock!

I was very excited about working with Book Vault as an author of over 30 books, ebooks and audiobooks, but my first online consultation was canceled day of and replaced with impromptu options. I didn't think this was a good way to start a business relationship.

I personally love the bookvault app. It is easy most of the time and when you get things moving, it flows very well. The prices are absolutely excellent and the most competitive in the business! Highly recomended!

Been using this site for over a year today Curtis Argrave assisted me in solving an issue I’ve had for a few weeks… the reason it took so long was me coordinating because I live in Los Angeles and I had to choose a time when I could stay up late as they are in Europe… thx Curtis

I have been using Bookvault linked to Shopify for over a year now, and have found them to be fantastic. The quality is great and much more consistent than KDP. Also, Kayleigh Cliffe is fantastic and always a huge help if I ever need anything! I've found they always put the customer first which is a huge thing for me so I can wholeheartedly recommend them.

First time using Bookvault and I cannot fault it! Kayleigh Cliffe in particular is a star and has guided me through what I though would be an issue, with ease and complete professionalism. After loading on my book data, there was a slight trim error which I assumed would cause me a headache - but no, Kayleigh had actually spotted it before I had and was already had a plan to rectify. Less than one week later and I have a batch of books on their way to me that have now passed Kayleigh's keen eye for detail. Would highly recommend using Bookvault their customer service alone, without mentioning the quality they provide is top notch.

BookVault has been amazing to work with! I ran into some tech issues that I couldn't resolve on my own and Tom M was a hero with all his help. Thanks to him, the situation was sorted out and I have gorgeous copies of my books! Can't wait to make more stunning editions with BookVault and Printondemand.

The entire process is automated. The files were approved but the cover was incorrectly rotated. The quality of the materials is not good. Happy to pay a more to their competitor for human file checkers and higher quality materials.

Marvellous service from start to finish. It can be quite daunting, looking at all of the administration needed after you have written/designed your book. All the little things that you may get wrong, or that those outside forces can get wrong (don't buy a cheap ISBN!), but Bookvault were there, step-by-step, to guide me through. I must clarify that none of the issues were caused by Bookvault. They have been professional, clear, understanding and rapid in their responses to queries, hiccups, my confusion. TOM MORGAN, in particular, was utterly fantastic throughout.

I had an urgent case where one of my books in a running series needed to be changed from perfect bound to spiral bound (my fault). Bookvault support (special thanks to Kayleigh) reacted very quickly and kindly unlocked the title so I could update it.

The change was implemented within a few days, and they also confirmed that all new orders would now be printed as spiral bound. This was a huge relief, since many of my readers were expecting the same format as in the previous books.

What I especially appreciate: the fast and personal replies, the supportive attitude, and that I always felt taken seriously as a publisher.

Thank you for the smooth help in a stressful moment! And as well for the wonderful printing and paper qualitiy!

I love BookVault. I love the quality of their books. I love their customer service. I rave about them all the time. Seriously. They're great.

Also, Kayleigh is my hero.

I had planned to use Bookvault linked to my Shopify account so that I could bypass online retailers for orders in the UK, US and Australia. After doing a few sample orders I have had to abandon the idea and go back to Amazon. The UK orders processed ok but the Australian books took too long to arrive and when they did the quality was not good enough. The US orders which were processed over a fortnight ago still haven't been printed, despite assurances. This service if probably ok if used in the UK and for small numbers of orders but I would counsel against using to satisfy orders in Australia or the US.

Printing with Bookvault so far has been an interesting process. There have been good things and bad things, but let’s start with the Good. The customer service has been outstanding. Kayleigh has been my go to person. She has been nothing but polite and will do everything in her power to try and make things right.

Now, let’s talk about packaging. The books themselves come out great. I haven’t had an issue with the edge printing or the foiling process. I’ve had a few books where the spines are not properly glued to the hardback, but that’s probably it in the printing and assembling process. The biggest hurdle is packaging, especially before an international shipment. My books have been stacked together in three to four piles of six or seven books. There is nothing between the books themselves or between the stacks allowing them to hit each other during transit. This causes dents and dings to the hardback covers and scratches along the foiling. Minimal packaging is something that I generally expect from Amazon, but with BV I’m not only paying for all of these special upgrades, but my printing cost goes way up. I would expect proper care to be taken so that the majority of my books don’t arrive damaged, But right now I’m looking at an 80% Damage rate across three separate orders. Damage that could’ve been prevented had they used proper packaging.

Like I said, Kayleigh has been great during this process, making sure everything gets reprinted, especially where I’m on a bit of a time restraint to deliver these books to customers. But, if they spent a little bit of extra time and money on the packaging in to make sure these books stay protected during shipping, they wouldn’t be wasting money re-printing. In fact, if I have to order my own bubble wrap to send to them to use on my orders, I will.

I will continue to use BV For printing as the books that do arrive on damaged, are high-quality and beautiful.

Customer service is excellent, so thank you, Kayleigh! They are quick to respond and always helpful, and the books are excellent quality. Thank you.