bookvault.app Avis 94

I have published my first book, a picture book, with Bookvault and, as a complete novice, have contacted their support team a lot! They respond quickly and everyone has been unfailingly helpful. I want to single out Tom, who has gone above and beyond to sort out a discount issue coming up with a workaround for my IT problem whilst the IT department works on the ongoing issue. It's stressful trying to market your book but Bookvault have been very good.

I have been using Bookvault for the past year or so to publish print-on-demand books for a range of authors and titles. I started this publishing model ten years ago with Createspace (later KDP) which I found to be excellent for distribution but limited by the quality of printing and paper.

Bookvault provides a good range of paper and product, for a very sensible unit price. Courier prices can be high but that is the market.

On 6th January this year I ordered thirty copies of a hardback title for the author who is in New Zealand. The books were shipped on 10th January and received in Auckland on 14th January. The author is delighted with the quality of the book and especially the service.

This level of service is fantastic thank you.

I am very frustrated and disappointed with Bookvault.app taking so long to resolve a file page number discrepancy.
I have been repeatedly re-uploading a title and submitting the page number of my file to match their count to no avail.
They asked me after getting nowhere to send the file via WeTransfer or similar because my file exceeds 10MB.
Why did they not make this clear after I flagged the uplaod issue 3 weeks ago?
I can see that they downloaded my file via WeTransfer 3 days ago, but still no update.
This is issue stems from a previous problem which they failed to draw to my attention on a previous file with different page number count (same Title).
They say I should have previewed the image of the book before finalising the order, but when I tried to do so, no image was available.
After I reported this by uploading a screenshot shot, they then told me that coth-bound hardcover books are not able to pull the image through for viewing.
So on a previous print of the Title, 4 pages of the book was printed outside of the margin.
To their credit, they offered to send me a fixed copy free of charge, but on receipt of that item the issue had not been fixed.
Coming back to this issue, I ended up reducing font size of the second language (this is a dual language book) to ensure the image remains within the page border.
If they fix this issue I have no problem upping my review to a 4.

I strongly advise against using Bookvault for print-on-demand services. Over the past few months, my experience with them has been an absolute nightmare. They failed to deliver a significant portion of my customers’ orders, leaving my small business in financial and reputational ruin. Despite numerous emails and phone calls, their communication has been dismissive and unhelpful, with delays in reprints and refunds stretching over weeks - well exceeding UK laws.

Their courier issues have been ongoing since September, but they continued dispatching orders without resolving the problem, causing further chaos. As a result, I’ve been forced to refund customers, endure harsh backlash, and take on debts to keep my business afloat.

If you are a small business looking for a reliable partner, Bookvault is not the company you want to trust. Their lack of accountability and professionalism has cost me dearly. I’m now pursuing legal action and seeking alternative providers. Learn from my mistake and stay away.

Edited:(3rd December 24) They went as far as deleting my account while there are still outstanding orders in transit, leaving me in an even more difficult position, unable to update my customers about their undelivered items.

Although the orders were eventually resent. I have faced weeks of delays in receiving refunds, with some still outstanding. This level of negligence is unacceptable, and I am determined to ensure that justice is served.

Seamless experience and outstanding customer support!

The whole experience has been very easy, there are multiple guides on their help centre to assist with setting up and starting with Bookvault.

I have now added all 20 of my titles, linked them easily with my Shopify store, Bookvault are fulfilling my orders with no issues. I haven't had any poor feedback from customers.

Keep it up!

We've been working with BookVault since early 2023 when we set up our Shopify store. They are the only printer we have found who will print all the book sizes we offer and also allow dust jackets regardless of size (which is essential to our readers - they love their DJs!).

Before, we were working with multiple retailers (Lulu, KDP, IS) to get the various sizes, which was a pain for buyers.

We rarely have to contact Support, but we appreciate that, despite time zone differences and sometimes holiday conflicts, we do get an answer from Support within a couple of days. For any order issues we've had, there aren't any they haven't made right either with a reprint or a refund.

Quoting comparable services from other printers either triples our print cost for individual copies or requires minimum orders in the hundreds of copies, per title, per format. BookVault has made so much possible for our small business.

DISAPPOINTING👎👎
After using BookVault for several months, I can honestly say this print shop is a massive disappointment in 1) shipping timelines and 2) with customer service/follow-up. Additionally, their app for uploading your books is glitchy AF.

I've had to submit more tickets with this company than all of my other providers COMBINED.

In fact, I've spent more time cleaning up their messes with customers than I have EVER experienced in a DECADE of delivering books.

From misdelivery to missing books to missing tax info and missing shipments, BookVault takes ZERO accountability and hides behind endless back-and-forth "just wait longer" emails and B.S. policies designed to evade responsibility.

They're just another hack trying to make a profit off the backs of hardworking authors. Ultimately, a complete disappointment.

VERDICT: FAIL 👎👎

Contacted them to have 250 books printed. They don't offer a phone number. You'll need to arrange a video call, which I did. Aaron contacted me, and it seemed good. I was about to place my order. I just needed to know the width of the spine, which he promised to supply. But, of course, he didn't. So, by then, I had a phone number and called and spoke with Tom, who told me Aaron was in a meeting, but he would make sure he called me back. Of course, he didn't. In a way, I'm glad. Because inside a FB group of authors, one of the other members said he'd had a bad experience with them as well.

Hi I am a paying customer of bookvault and very disappointed over their treatment of me. I sent a support email request emails sto rectify an issue marked urgent another email on tuesday in April, raised another ticket and a few chasers since tuesday and up to a week still no response even though they promise a reply time of a day. This is the second time this has happened only that this time it's an expensive delay. I requested monthly payments back only to find out they are still taking money out of my account despite no service and having no response to my messages. When they did response it was completely not answering the questions

Having published about eight titles via BookVault (POD) and had no problems at all or at any stage I can't understand why the reviews on here are so negative. The titles have been for a number of my author clients and none have expressed any complaints about quality, binding, paper etc.

I've built a good relationship with staff and I feel that helps rather than treating the process as a faceless online transaction. They've offered good advice when I've asked questions and been flexible/helpful many times.

I have no hesitation in recommending them but many people think it's a simple process putting a book together (it's not!) and can be done by anyone. Some knowledge of the processes involved offers great advantages and I've been designing for about forty years and taking photos for over fifty - that's helped. I recall litho printing etc so cut my teeth in that era.

Thanks BookVault

I am a UK based self published author illustrator and the quality of Bookvault POD children’s books is unmatched. Originally I tried Amazon KDP print on demand but the paper and cover stock options were too flimsy , so unsuitable for children’s picture books, and the KDP price was also too high. Bookvault offers loads of trim sizes and stock options and I’ve been totally delighted with the printed book quality that I’ve received. Plus they do it at a really competitive price that works for me. The Bookvault author dashboard had some weird glitch going on with a book thumbnail that fed through to my POD paperback image on Amazon, but when I contacted support they’ve always come back to me within 48 hours, or you can schedule a video call. Thank you everyone at Bookvault!

I'm absolutely thrilled with the level of communication, professionalism and mastery provided by Bookvault!

As an author living in Europe, finding a paperback distributor for both the US and Europe was a huge challenge. Not only does Bookvault provide amazing service in both parts of the world, they do so flawlessly!

I ordered a copy of the first book I uploaded to see how it would look and I had accidentally chosen the wrong cover size. They printed it, took a photo and contacted me to let me know I had picked the incorrect size and told me what the correct size was!! I was floored with the amazing service! When I fixed the issue and got my book, it looked fantastic!!!!!

I recently had a different question and have been so happy with the expedited and helpful communication they provide!!!

I can't recommend Bookvault enough!!!

Following from my previous review, Bookvault have been in contact with me to assure me that they are genuine. I acknowledge that I may have been mistaken about them and I wish to change my review to positive.
I apologise for the misunderstanding and I am hopeful that I will be successful in getting my book printed by Bookvault.