Addicted To Audio Avis 

Quick helpful response to queries, friendly customer service, rapid dispatch of order.

I was very pleased with the service from Addicted to Audio. I received follow up emails from Mat, filling me in on how my shipment was going and also checking in about whether my order was delivered safely.
I appreciated this simple yet thoughtful service, as you don't always get it these days. Not to mention the awesome deal I got on my Q Acoustic speakers.
5 stars.

Buyer beware! I rarely write reviews, but Addicted to Audio has a store policy of not accepting returns on opened products. They also charge a 10% restocking fee, plus handling, merchant transaction, and freight recovery fees on sealed products.

The customer service was also disappointing. It took several days to receive a response, and they ultimately recommended that I resell my opened but unused product on an online marketplace. This is time-consuming and results in a direct financial loss to the customer.

There are better alternatives to Addicted to Audio with more consumer-friendly return policies and better customer service.

Very happy with the service, ordered Friday, delivered the following Tuesday, plenty of progress updates and prompt responses to an enquiry mid-order. Everything arrived in perfect condition.

I am somewhat disgusted that the normal 2 year warranty for a subwoofer Perlisten R212S that would have 2 year warranty usually like buying iphonez. He said to me, due to it is so heavily discounted we can legally reduce it from 2 year to 1 year. So it is weird why they only ofter 1 year for perlisten speakers don’t you think?

Perlisten website “Perlisten Audio offers a 5-year standard manufacturer warranty for passive speakers and a 3-year warranty for powered subwoofers in North America. You can extend your warranty by an additional year (up to 6 and 4 years, respectively) by registering your product online.” So why do they list it as 1 year? Why not say after one year you can still get the remaining two from Perlisten America.

Great service is truly measured by the quality of after-sales support, and the experience I received from the team at Addicted to Audio and Mike at Headroom was absolutely exceptional.
I had an issue with my Clearaudio Performance DC turntable, which would intermittently fail to turn off and would occasionally start spinning again after a power outage. After logging the issue with Addicted to Audio, Trent quickly got in touch and guided me through several troubleshooting steps. Once it was determined that the likely cause was a faulty PCB, the repair was assigned to Mike at Headroom.
Throughout the process, Trent kept me well informed, including updates around a shipping delay for the replacement part. The communication and customer care exceeded all expectations.
Mike personally came onsite to collect the turntable, completed the repair within just a few hours of receiving the part, replaced the PCB, and fully adjusted and recalibrated the unit. As part of the service, he even cleaned the underside and bottom lenses of the turntable.
What impressed me most was the level of care and professionalism throughout. Mike returned the turntable the very next day, reconnected everything, and carefully re-levelled it on the shelf.
From start to finish, the service from both Addicted to Audio and Headroom was outstanding. I would highly recommend Mike from Headroom, and the team at Addicted to Audio to anyone looking for knowledgeable, professional, and genuinely customer-focused support.

Thanks again,
Clayton L

The companies pricing policy shows a complete disregard for its previous customers. I purchased two sub woofers from them in a sale where the price was reduced from $6k per unit to $4500 per unit. They then returned the price to 6k per unit. 7 weeks later they reduced the price to $2500 per unit. This makes a complete mockery of their pricing and shows utter contempt for their previous customers who buy in good faith based on market value (they of course offered no recompence to allow for the change citing only 7 days for price changes). I will never purchase from this company again.

I decided to upgrade the audio in my office, going through many reviews looking for a good solution that would work with low space. I already had an old Kenwood XD500 to use as an amp but used its speakers in my kid's rumpus. I decided on getting some DALI Spektor 2's. Addicted to Audio had them on sale so went with them. Their service was fantastic, getting the speakers out and delivered in only a few days. I am amazed with the quality of the sound coming from these speakers and everyone I have shown agrees that they sound phenomenal. I'll be using Addicted to Audio for more audio upgrades soon and I know I will receive great service from them.

I have been to Addicted to Audio (Adelaide) at least half a dozen times each time to buy something and happy with all purchases, including three online purchases. When it comes to audiophile collections, no other store in Adelaide can beat A2A.

However, the only thing that annoys me is the utterly unwelcoming and self-entitled front guy (probably the store manager) and his body language. Probably his presence will encourage me not to go to the store physically and make the future purchases online. Other sales personnels are very helpful and friendly. Only reason I give 4* here.

Great product line up and impeccable customer service.

Great online shop with leading Audio products from around the world
Product details are clearly displayed with excellent details of the Audio component you are looking for
Discount prices or sale prices in most cases are the best online
My Q series speakers were delivered from Melbourne to Adelaide in 2 days which is incredible
From the moment of placing my order the online back up service of keeping me informed every step of the way was excellent
I have been buying Audio equipment from Audio shops online (when interstate) or here in Adelaide for over twenty years
Addicted To Audio with my recent experience has been by far the best to deal with....they made it easy and you feel valued as a customer
Thank YOU addicted to Audio

There was some production issue of one of the speaker purchased with the them. Kristian has been very prompt and professionally sorting out the issue and it has been a pleasure with the whole experience. Highly recommended

Great people to deal with, excellent product (Dali speakers) at a super discount price. Very responsive when I had some queries re Auspost dragging the chain, were more than happy to help.

I had limited knowledge with what I needed to get into the vinyl market. I talked to an Addicted to Audio rep on the phone then it was so easy.

Thank you guys!

Mike

Customer service is of the utmost importance when working in Retail and this company performed very well. Matt was very patient and precise in his execution when dealing with warranty returns and I commend him for his efforts. He did not waste any time in advising the path of least resistance in order to complete the mission I had asked him to perform. In this case it was my Topping amplifier that was of concern as I needed it sent back to its origin and replaced with another.
It was very satisfying dealing with Matt and I endeavour to keep promoting the company and its constituents. Thanks V much Matt 10/10.

Great customer service and follow up from Mary.

Visited the Richmond store to get an idea of a streamer & was talked out of the item I had my eye on (was BT only, not wifi). So many places would have just gone ahead with the sale, but they didn't & I appreciate it. I ended up buying a streamer from them online & there were delivery updates all the way & the price was unbeatable.
I've since bought another item online & had the same fast experience & same great pricing.
It seems they have me wrapped around their fingers now, c'est la vie hehe!

I had my email question answered promptly and my CD player was shipped out quickly arriving days earlier than expected. A very smooth transaction. I Highly recommended purchasing from them.

Great service, accommodated my requests. Good price and a fantastic team to work with.

Easy to get in touch. Fast dispatch. Good service!