Addicted To Audio Avis 

Informative website, easy to order from, and the customer service team was very helpful (shoutout to Mary)

I ordered a pair of Fostex TH900 headphones for my son for Christmas, he was excited to test them on Christmas morning however to his disappointment the right driver was blown. We resigned ourselves to waiting 2 weeks for A to A to re-open however I thought I should send a quick email to have a replacement pair put aside so we didn't miss out.

To my delight the owner replied on Xmas day !! He put an action plan in place that ensured we had a replacement a week later, all while their team were on holidays. The team were polite, responsive and super helpful, they even express posted the replacement. Amazing.

We spent hours in-store testing and were impressed with the service levels before we ordered, now we are blown away. Fantastic store, outstanding customer care, highly recommended.

Great product and service from addicted to audio - product arrived safe and sound and fairly fast ♥

Very fast delivery to NZ and great comunication. A+ rating

Have used them 3 times in the past few years- always found them to be helpful and responsive and some very good discounts.

I emailed addicted to audio asking a simple question replied fast gave a very detailed description of the differences once purchased and delivered followed up to make sure I got the product that’s unheard of now days can’t recommended them enough won’t shop anywhere else for audio stuff now

Excellent experience and service from A2A, especially with Mary, their Customer Support Superstar that went above and beyond to turn a potential issue into a very satisfactory solution that has resulted in a repeat customer for life that will spread the word of the best Audio Business in Australia.

Great website and easy to navigate. This highlighted there was a local store in Adelaide.
The team in store were very knowledgeable and guided me in my decision.
All done with help and guidance, no pressure, just advice.
Great company to deal with.
Ordered online and was kept informed of the order and delivery.
They will be my first stop for all my high end music needs.

Fast delivery, proactive in ensuring customer satisfaction

I asked a question over the net on Monday, got a reply within 2 hours, ordered on Tuesday from Melbourne and they were delivered on Friday to the Central Coast NSW

I drove 45 minutes to the Richmond store to get some competent advise for a medium/high end Hifi music system and to look and listen to different speakers.
A young and friendly person looked after me. Unfortunately he was new to the store and was not able to give me any technical advise. The store also was not able to get the speakers going. I had to leave after them trying for more than half an hour. It was a waste of time. Every Harvey Norman store can give better advise and is better set up to get their products going.
A flashy store like this with premium products should do a lot better

The Team was amazing at the Richmond store, the setup and options is incredible and I was able to try out a whole lot of equipment on the day - ended up being able to mix and match a bunch of speakers and amps and the team was incredibly helpful, and made some great suggestions.

If you're stepping into the world of hi-fi like I was, get down to this store as they make it much less daunting and a more enjoyable experience all round. Thanks for the help!!!

I bought my Cambridge Melomania P100 headset from Addicted To Audio. I complained thru email about the noise cancelling feature of this product and also the persistent and annoying “ticking sound” whenever the noise cancelling is turned On. From time to time, it also disconnects from my device.

I am extremely disappointed with the service I received from AddictedTo Audio. What was supposed to be a straightforward experience turned into weeks of frustration. Communication was practically terrible—calls weren’t returned and email was left unanswered for almost two months. For a company that value customers, this level of neglect is unacceptable. I would not recommend this company to anyone who values reliable service and good communication.

Poor after-sales service. They even charge fees for repairs under warranty.

I recently had the pleasure of shopping at Addicted To Audio and my experience was nothing short of excellent. My initial purchase was an iFi portable DAC/amp. Despite the anticipation, availability turned out to be quite unpredictable and was pushed forward by about three weeks. While this could have been a setback, what truly impressed me was how the Addicted To Audio team—especially Mary—handled the situation.

Instead of being stuck in limbo, I decided to opt for a different product: the FiiO M11S, a higher-end music player. Mary made the transition absolutely seamless. She was quick to respond, and within no time, sent me an updated invoice reflecting the price difference. To my amazement, my new audio player was shipped and delivered the very next day!

It’s also worth noting that Addicted To Audio offers full Australian warranty on their products.

All in all, despite a rocky start with availability, Addicted To Audio turned things around brilliantly.

I asked a question through the website about some speakers and the reply came very quick. I ordered a pair of tower speakers and they arrived within 2 days. I also order some bookshelf speakers and electronics a few months back and the delivery was quick back then as well.

​I bought the Noble Audio FoKus Prestige in March 2025. After three months, in June, the sound in the right earbud started to become distorted. I sent it in for repair at the end of June, and it has now been three months, and it's still not fixed. The customer service team just keeps saying "as soon as possible" and then nothing. For such an expensive pair of Bluetooth earphones, the service is terrible. They are still advertising a local Australian warranty, but it's taken three months to fix a distorted right earbud. Even a global warranty wouldn't be this slow. It wouldn't even take three months to handcraft a brand new pair, would it?

Great experience, super fast and great customer service, definitely would recommend! Mat was super across everything right away!

Marvellous Service, Mary was a pleasure to deal with.
Purchased arrived promptly.
Have bought from the store before and I will definitely be a regular customer again in the future.
Noble Audio Fokus Mystique

Quick feedback from their customer service communicating clearly the situation of orders. They leave you with the feeling that they really value their customers. The product arrived well packaged and in great condition.