Adidas Avis 

I followed the advice on the product page and bought adidas mad infinity sneakers half a size larger than mine. They turned out to be big. The return tooks 3 weeks!!! Terrible customer service! The new sneakers that came as a replacement are a hole on a hole. How can I attaching the photo? 180 euros, friends!!! Terrible experience. Nobody can help me. The service is not working. Adidas.ie is the bottom!!! I really loved their style. Almost every outfit I wore included Adidas. But this experience killed my love for this brand. I don't recommend it! And now the interesting thing is that my reviews on the site are being deleted! Instagram doesn't post my reviews. Like this (((

Returning in the republic of ireland is... a pain. I shouldnt have bought from them, I wish I looked at the reviews first. wow, they really do customers dirty

Unpleasant Experience at Adidas Kildare Village on February 5th

I would like to express my disappointment with the service I received at Adidas in Kildare Village on February 5th. The manager, an Irish man in his mid-50s, was exceptionally rude to us. When I attempted to address the matter politely, he not only dismissed my concerns but also physically removed me from the store in an inappropriate manner. I believe such behavior is unacceptable, and I hope for a sincere apology for the distress caused. I've already filed a formal complaint and anticipate a resolution to this matter.

Wouldn’t order again from adidas gonna cancel my account soon as my order arrives was double charged for a Real Madrid kids home shirt I asked for a refund and was told because it has Bellingham on the back counts as been customized there for they can’t reimburse me even though they charged me twice .customer service representative cut me off also DONT ORDER from this company

No sign of items after 2 weeks. Other orders coming from further made on the same day have arrived without issue. Always thought adidas were reputable and efficient. But they are far behind their competitors.

Have bought from here multiple times and not once was the product up to standard. Very high price charged for very poor products.
Customer help offered me little to no help at all

Quality just not what it used to be for me, had an issue with stitching being loose

Ordered a top last Saturday 25/03/2023 and the latest delivery date was the 31/03/23. Item still not going to be delivered this week. Was a present for a party tonight but has to purchase and alternative present and send this back. A lot of hassle because they couldn't deliver a top within the timeframe they gave. Would recommend Nike, never has an issue with them and usually delivered in a few days.

We ordered items in November giving a buffer of weeks for delivery for Christmas. After 2 weeks contacted customer service via online chat to be told it should be out.a week later contacted them again, told there was some mix up & it would be sorted. Phone call today informed me that my order had been put on hold & there was no way they could authorise next day delivery for me , so it would be the 30th dec before I would get it. No understanding just a cancellation of order & now I have to try the high street for sizes for Christmas clothes, which I was avoiding by ordering so early. Customer service is non-existent!!!

A really frustrating experience dealing with rude customer agents. Contacted about a return I sent 2 months ago which I still haven’t received a refund for. All the details I provided were said to be incorrect and I had to argue with further information to prove they were correct. This happened repeatedly with little acknowledgement or apology. I received dismissive texts asking if I was reading messages when I was trying to provide further information about details that I was told were incorrect but weren’t. I’m still waiting on further information but I feel it is unlikely I will receive my refund. I have dealt with complicated returns with other companies and they have not been as dismissive, rude or condescending as this.

Wouldn’t ever order from here again, ordered shoes back in December 2018 as a Christmas present and never received them was never refunded for them either as no one could seem to locate my order that was placed even after it was deducted from my bank account, I sent them the transaction on my bank account also and still refused to refund me or acknowledge the fact they scammed me, didn’t know about bank disputes then either. Decided to give them a try again years later, received my order, had to print off a whole different label for an exchange, sent back as an exchange within the 5 days exchange time frame (returned for this on day 4) and this was cancelled after returning it, 2 customer service agents told me I’d receive an email with a new tracking number of the exchange item and it would be delivered on or before October 4th 2022, never received any email and had to contact them again, there was a mix up with the exchange and I’ll be receiving a refund instead. I used a discount on this order that I can’t get again and I printed a different label off for an exchange that was the whole point in my return not for a refund. The size was also in stock so there was literally no excuse. Won’t be shopping with adidas again.

I have returned an item more than one month ago. I have been trying to contact customer service through whats app for several weeks like they say on the website. None responded so far and I haven't received my refund.

Shoes arrived just over a month ago (40 days) and already the soles have worn through. Not what I expected for shoes that cost €160.

I had a tricky situation happen where I was exchanging an item but the item took too long to reach the warehouse. The item was priced at a discounted rate but by the time it reached the warehouse the discount had expired. I also changed address in the time being. Needless to say - a bit of a headache!
I called the customer service helpline, was answered immediately and the problem was resolved straight away - the new item is on the way out to my new address at the same original discounted price and will arrive TOMORROW. Best customer service I've experienced.

I bought a football kit recently and when it arrived there was a large opening in the seam

Bought a pair of trainers with loose treading in them. No refund offered.

I bought some trainers that were expensive recently and when they arrived they were the wrong size so I contacted their customer service and they were so awkward in refunding mr🤔 terrible customer service. I will definitely not be buying any products from adidas again,

First time that I need their customer service and Adidas provided me one of the worst customer experience ever, showing how greedy and pathetic this company is. I bought 3 products on sale (March 14th, morning time) , and paid for the next day's delivery (what was supposed to happen on the next day, March 15th). On the 3rd day, I called customer service to check what was going on. After 6 calls for customer services and many fake promises that the products would be delivered, adidas simply sent me an email, saying that UPS lost my package and that they would refund the money -- instead of resending the package and honouring the price, as the products I bought were no longer with the sale price. Absolutely disgraceful way to deal with customer