Adidas Avis 103

Pretty awful customer care. Sold me a product they didn't have in stock. Delivery was due today so when I chased it only then was I told it's not in stock and won't be for several more weeks. I needed the product for my vacation. Disappointing. I'll be switching to Nike from here on.

Very disappointed, received product and done exchange within 24 hours for a larger size, 11 days and still nothing. Rang CS and they told me they did not have the larger size in my top, asked why I was not contacted to make me aware or to offer another colour. Order cancelled and back to Nike.

Tendrían que volver a los modelos antiguos o tratar de igualarlo yo use adidas deportivas en el año 95 al 2002 eran las mejores

It's good but it's not 100 percent cotton, my recommendation is to use latest technology and advanced technology and Ai Artificial intelligence technology and to use pure raw material and al so to minimize cost

Bought boxing boots for son for Xmas within only few uses the sole started to come away, contacted adidas told to return boots in order for assessment!!! Bought my son a replacement pair (not the cheaper ones btw) and the arrived without a top hole for the laces, unable to fasten them properly!!! Same result have to send back for assessment! Now left with the still faulty boot that we've attempted to repair in order for him to do his boxing class! Last pair of boots we'll ever purchase from Adidas!!!

Exactly as per the majority of other bad reviews. Ordered trainers and shorts for my son, customized. After over a week of waiting I got an email to say the order was returned to warehouse and I would get a refund. Still no sign of that. I messaged adidas to ask if it's in the warehouse and since it's customized could they resend, they said it was actually stolen. Said to message again the next day to get an update, I did, and was told it wasn't stolen and was now being resent. All lies. I think they are taking orders while they don't have the stock. Do not order from them.

Complete joke. Ordered on confirmed app and sent delivery confirmation for a spzl jacket which was a limited drop. Two weeks no delivery and then an email to say the delivery company returned it to adidas. The delivery company An Post completely denied this and said Adidas sent notification that item was on the way but it never made it to ireland. Can’t get the SPZL jacket anywhere as it sold out only on StockX now for 4 times the retail. Refund going to take 2 weeks to come back . Shitidas.

I ordered a tracksuit for to go with me on holidays. All confirmed. I tracked and said it was on the way. I got an email that due to technical difficulties it went back to their warehouse and i will be getting my money back but i have to reorder. I spoke to someone on the help chat just said same. And then told me tjat they dont have my size anymore. I could order smthg similar. I rang customer support same only she said i could go bigger and she sent me a link via email with promise for express delivery. But i would have to pay 7 euro for delivery. Link did not have express delivery. So facts my money still not back from first order. No more my size, charge me for express if i order bigger suit. No good will gesture. What a sh.. company. They do not care about their customers. I ordered regularly in the past. I think Nike in the future.

I ordered the F50 Elite Artificial Grass Boots in September but my usual size 40 wasn’t available, so I had to order size 7 (40 2/3). From the first use, the laces wouldn’t stay tied, I had to find workarounds just to keep them on during play. The boots also provided very little foot protection and support. During my second time wearing them, I torn my ligaments from my right ankle which has kept me off the pitch for over 6 months now. I haven’t been able to use the boots since. This product is clearly not appropriate for playing football

I purchased football boots for my son, when the order had not arrived on time I contacted customer service twice and in the end was reassured the order will be delivered the next day. The next day I received order stating the item was returned to the warehouse and I'd be refunded the money. I still want the product and the only thing the customer service could do for me was absolutely nothing! Sent me a link to the same boots, that's all I got and I have to order new boots now spend another money while waiting in the refund! I'm so disappointed in the customer service! I've done absolutely nothing wrong and yet I spent so much time on live chat and got absolutely no help at all. A very very disappointed customer

Placed an order on April 15th, confirmation email stated April 22nd as the delivery date. April 22nd came and went , zero order and zero communication. Spoke to a “JenniferH” on webchat who assured me that the order would instead be dispatched on April 23rd and I would have it within 48 hours. Told me I would get a dispatch email straight away. Surprise surprise no dispatch email arrived. Spoke to another agent on web chat who told me that the item I ordered is in fact out of stock, was out of stock when I placed the order initially and I would have to wait a minimum of 2 more weeks before dispatch even happens. Will truly never shop from here again.

Poor. Got an email my order has been delayed. Next day got another email saying they had to cancel party of my order. I needed entire order not part of it. For such a reputable company such a stock and order management deserve no star

I ordered a football kit for my son, but the socks were missing from the package. When I reached out, the only solution offered was to return the entire kit for a full refund and place a new order. Unfortunately, this wasn’t an option for me as the replacement wouldn’t have arrived in time for my son’s birthday. I requested a partial refund to cover just the missing socks, so I could buy them separately and still have the kit ready in time—but this wasn’t allowed. It’s disappointing to see such limited customer support from a global brand. After spending €60 on a kit for a 5-year-old, I didn’t receive the complete order. I won’t be ordering from adidas.ie again.

Great comfort fits perfectly, no tightness

Cannot believe how bad the customer service is.
I missed one attempt of delivery and the package is being 'returned to sender' that was 2 months ago.

Customer service are completely USELESS.

Will never be buying from Adidas again... disappointed to say the least

"Thanks" to Jeramiah in "support" for wasting my time

I made a purchase of a bag and a backpack this month.
When the order arrived, the backpack was very crumpled, and I decided to request a return and refund.
So, I carefully returned the backpack in the plastic it came in and inside the box.
More than a week later, I received an email saying that the backpack was being returned to me, which I found super strange.
I contacted the chat online to find out what was happening, and the agent informed me that during the inspection, a strong smell was detected, and that was why it was being returned to me????
How is that possible, Adidas? I am the person who worries most about smells in life, and I was extremely surprised and frustrated by this situation.
I don't know what happened during transport for you to claim that I returned a product with a bad smell. I am surprised by this action from Adidas.
I have always been a big fan and consumer of the brand, and this has ruined all my satisfaction in buying something from the brand again.
I believe that lately the brand only cares about influencers and has forgotten about the consumers, who are the ones who spend money and keep the brand active.
I will follow my right and I want my refund back.
It is unacceptable to make such an allegation and deny my refund.
DISAPPOINTED!

Great service, all good and arrived at the exactly day it was supposed to be, I'm happy 😊

It is honestly an absolute joke of a company. I ordered several items and one did not fit, so I tried to return it. The website repeatedly generated “technical issue” messages and told me to try again later. After wasting hours with no resolution, I was forced to contact customer service, which was painfully slow and added even more unnecessary delay.

This is a basic process that should be fully automated. Generating a return label and processing a refund should not require hours of effort or manual intervention. Instead of a straightforward return, I ended up dealing with broken systems and inefficient customer support. Overall, a frustrating and time-wasting experience

I have had nothing but hassle with Adidas Ireland customer support. I originally placed an order on 05/09 with a 25% discount. The order went AWOL and when I contacted Adidas they refunded the order but refused to give me the 25% discount again. At one point they argued it was “my choice of courier” that lost the package. Bizarre when considering you don’t get a choice of courier service when you order. After over 2 hours of my life wasted trying to deal with them on two separate phone calls they randomly followed up with an email with 25% discount. At this stage the items had sold out. I was finally able to order them on 22/11, received the order on 05/12 and promptly returned one item on
07/12.

I have still not received my refund. I messaged them on 05/01 and was on the chat for at least 30 mins sending proof of postage and a screenshot of the tracking. Only to be told at the end of the call that they’d look into it and I should have a response up to 48 hours later. It’s now 72 hours and I’ve sent a further two emails with no response.

This hassle started in September 2025 and we are now into January 2026. Adidas customer support is diabolical to put it mildly. I cannot comprehend how they think this is the way to treat customers. It’s a complete fabrication to call it ‘support’.

I bought a pair of trainers for my niece for Christmas and An Post delivered them to the wrong address. Adidas customer support was incredible, they refunded me and also gave me a €10 voucher for my next purchase, even though this was no fault of their own.