Allied Express; Avis 

Why do I have to give them even one star????
Twice failed to turn up and then when they did get the mattress to me that let it fall out of van and impacted my garage door, denting it and pushing it from tracks, then drove off without even knocking. I saw and heard you you dumb dumbs. You will be paying for my garage door. On top of the door, it’s 50kgs mattress that you left in the middle of my driveway!!! Such pride in your work. Yum what a rubbish company

Purchased a coffee table & pre-made 2m buffet from Temple & Webster with delivery by their preferred company, Allied Express. T&W were great and refunded my $2.200.00 after Allied lost my 2mtr buffet. How can you loose a massive buffet?? I was home when the coffee table was delivered & told the rest would probably come the next day. It never did! After numerous emails & calls with no resolution I finally hear via email (4 weeks later) that it was delivered with the first parcel but wasn’t scanned as per the photo image. There was NO photo image attached to the email & I’m yet to get that too. I was here to receive the delivery so basically they bald face LIED! I will never trust this dishonest, incompetent bunch of morons with a delivery again & you’d be wise not to also.

They certainly need to change their website! ‘Make it happen attitude, compassionate, will succeed’ as this is totally incorrect, they do not have customer service and have no idea how to meet service requirements.

One of the worst couriers you could come across. Called them as my item had been scanned and for over 7 days no update. The customer service agent advised she would email the company who was delivering and then either call me back or update the shipping details online. She didn’t do either so after waiting 3 working days I called back and had a lady tell me they couldn’t locate the item, told me she would hang up on me as she said I wasn’t listening but she didn’t let me finish a sentence! She told me I needed to now send all the packaging details, description of what the item was etc. I needed to then email them and they would email the courier! Can’t call the courier so this then takes even longer!
The next day a truck turns up and it’s my items! Even the truck driver told me how hopeless Allied are. Useless company, even after the item has been delivered they are sending me emails saying the delivery is on hold.
Do not use this company!

Unreliable, rude, super not client friendly. Please as much as possible do not use this courier service. If there is only an option on some shops to choose what courier you want for your package delivery I will definitely not choose this service. But I have no choice. They are the worst specifically if you are living in an apartment they are worst on locating your place. I super not recommend!

Det er forfærdeligt og efter mange skrivelse og sendt mange billede anbefale mig, at kontakte sælgeren og det var rigtige grimt behandling hvor de skrive i dont like request a refund for this order. jeg har taget screenshot af alle mine skrivelse. jeg håber aldrig nogen opleve det jeg har oplevet.
med venlig hilsen Hossain

I purchased an Escooter last week for almost $1,000, plus a ridiculous shipping fee of $100! I had no say in choosing Allied Express as my delivery. The order was supposed to be delivered today, I was super tired and waited all day for the delivery to arrive, but no one arrived and charged me $100 for express delivery, the quality of service is very poor and unprofessional, and disgusting!

Their service is terrible. Unfortunately I didn't choose them myself, they are the delivery service for the shop I ordered from. Their tracking said for 3 days that I'd be getting my parcel "that day" so I sat home 3 days in a row waiting as they couldn't even do as much as give a timeframe for the delivery. The customer service people were also super rude on the phone and when I explained that I was waiting according to their text messages for 3 days, they not only didn't do anything to help with the issue, they actually hung up on me. Never ever use their services if you can avoid it.

Allied Express, Brisbane, received my x5 large boxes on the 12th of December. I have just received my boxes today x7 weeks later. I had x2 awful employees put the phone down on me and others tell me that they "never make mistakes" but apparently everyone else does. I even had a signed receipt with the name, rego, date & time that their driver picked up my boxes, but still they said they didn't have them and couldn't be bothered to look for them. In the end I had one employee that was willing to help me. I had to send numerus pieces of proof to show my boxes were in their warehouse and even photos of the boxes so they could physically look for them. I and my suppliers will never use Allied again, so I never have to put up with such rude, ignorant and incompetent staff.

Allied would have to be the worst transport company I have ever used. I got a quote for a delivery for $35.53, the invoice came in at $373.62. I queried this and was informed that the person who gave me this price was wrong. They demanded I paid before I would get the parcel delivered, even though I had an account. NEVER USE THIS COMPANY. P.s It took 3 calls as they hung up on me and 47 minutes of my life to be screwed over. They don't deserve 1 star

Terrible service. If you can help it, please do not waste your time or money with these ‘people’. I called them to say I wouldn’t be home for a delivery as both me and my wife are at work. I was told my items could only be held for 48 and they would be taken back to the sender. I can’t collect them from a depot, I can’t change the address or arrange another day. Then when I questioned that I was told they are my items, my problem and hung up on. If only I could give zero stars.

The driver refused to deliver the items into the building saying they were too heavy - it was a small wardrobe in flat packs and he simply dropped them on the car park - this is disgusting ! Thank god we have cctv footage. He is the rudest driver I have ever seen deliver to this property. He also abused the staff member saying he didn't care what the supplier thought he didn't work for them.

I encourage Allied Express management to book in an immediate training session for their Customer Service Representatives because the representative I spoke to today delivered what NOT TO DO in customer service and created such unnecessary bad behaviour and attitude towards me.. I was really distressed after the phone call and don't normally post bad reviews for things, but on this occasion I really need to stand up for myself and for all paying customers out there who deserve respect and kindness..

Apparently the policy for this company mentions that if you do not have a lift in your building, delivery staff will refuse to deliver product to you upstairs, even if you mention that you will help, they will not do it at all.

After finding this out, the day of delivery, I changed my mind and requested to have it sent back to warehouse so I can contact the company for a return. (I am a single person and would not have been able to pick up my mattress all by myself).

Well after speaking to customer service twice about not delivering it to me, my request were ignored and I found my mattress in a broken box at the bottom of the stairs in my building without letting me know....
So my reason to call back to find out what had happened felt pretty reasonable....

When calling back the customer service representative told me to calm down and when asking if she could understand why I'm calling so confused she said she didn't understand me and put me on hold without even telling me what's going on.... when she picked up the phone again she was very rude when telling me that the driver will come get it, giving me attitude yet again...

I asked the representative if this call was being recorded because I was so shocked with her behaviour and she said yes and just hung up on me...

I had to call back again a third time to know if they were still fixing the issue and the supervisor handled the call on this woman's behalf but wow... just so much unnecessary drama.

I will never ever book with this courier again. Please check before buying anything online and find out what courier they use first...

If they use ALLIED EXPRESS please re-consider your purchase. The drama is not worth it :)

I wasted three days at home waiting for a delivery after receiving texts each day that it was definitely coming. By late afternoon each time the tracking status changed from due by "close of business" to "within 24 hours". After the third wasted day I contacted the seller of the item and cancelled my order. I promised my daughter I'd take her to the movies tomorrow and, unlike Allied Express, I want to be reliable.

I was reluctant to give one star - that’s one too many. Customer Service is appalling, nearly as bad a Kogan - I purchased a tv on 22/11 still not delivered 9/1/24. Care factor of the customer service team and I’ve used the word loosely is not existent. Tried to elevate to a supervisor however clearly they are non existent either.
Will ensure I never have any dealings with this company or any providers that utilise this company again

Absolute trash Company...Hence the other reviews left ..Mine is the same

Goods been waiting at depot for 16 days to be transferred..they have no idea what has happened..constant phone calls..will not disclose what company it is being transferred to and all I get is the relayed information from the website by the person on the phone..would have been better to order a horse and cart and remove express from their name..WARNING Never use this company

Contracted by Desky to deliver goods. Correspondence from Allied stated 4 boxes would be delivered. On day of delivery only 3 boxes delivered. Customer service not helpful. “Unsure why box not delivered.” “Maybe driver forgot to load it on truck.” “We will try to get it out to you as soon as possible.”
This has lead to a significant impact to my own business and daily activity.

I ordered a 40kg unicycle from Chatswood on Boxing day. It arrived here in Melb less than 48hrs later.
Most excellent service especially this time of year

This company has a terrible delivery process ,very bad customer service,the drivers in this company are not responsible about the items that they are carrying.
Frustrating services

After reading all the reviews below, I didn't think I was ever going to see my delivery, let alone before Xmas. But credit where due. Under 48 hrs from placing order in Sydney to my doorstep in Melbourne. Large heavy parcel and all!
Well done.