Rob from Customer Care at Kings Meadow was brilliant and went above and beyond, looking into additional concerns raised that he was not assigned to address but helped update with the office. He was pr... Voir plus
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Lisez les avis des autres
Overall our experience with Allison Homes has been pretty smooth sailing, a few minor issues but they were addressed and rectified. Angie, Grant and Chloe were all very supportive and helpful! C... Voir plus
L'entreprise a répondu
Really friendly and knowledgeable team. We were able to see which homes might be most suitable to suit our requirements from the plans available. We have looked at the fly through but it doesn't real... Voir plus
L'entreprise a répondu
I would like to thank Roxy the sales advisor at the Frampton Gate Development for her professional approach and knowledge of the development. Very kind and was able to answer all of my many questions... Voir plus
À propos de l'entreprise
- Constructeur immobilier
- aussi dans
- Lotissement
Écrit par l'entreprise
Allison Homes has a longstanding reputation built from a good quality of design, high specification and expert craftsmanship. Our homes can be found in great locations. Discover your new home today.
Allison Homes
Écrit par l'entreprise
- A homebuilder you can trust
- We create quality homes and communities that help people realise their dreams. From your first enquiry to long after moving day, we’ll listen, keep our promises and support you with honest advice and responsive customer care.
BUILT FOR LIFE
Your Allison home is protected by trusted warranties and supported by a 5-star Customer Care team, giving you confidence from the day you move in and for years to come.
Buying a new home is a big moment, and we want you to feel confident long after you’ve collected the keys.
Every Allison home is protected by a 10-year NHBC Buildmark Warranty, alongside our own 2-year Customer Care Warranty. Should something not be right, our team will listen, respond and work to resolve it as quickly and efficiently as possible.
As a 5-star Home Builder, we’re proud to create quality homes and communities that people can trust. From helpful buying schemes to ongoing support after you move in, we’ll be with you throughout your journey - making your move simpler, more affordable and reassuring.
Coordonnées de contact
Fleet House, Cygnet Road, Hampton, PE7 8FD, Peterborough, Royaume-Uni
- 01778 391550
- groupmarketing@allison-group.com
- allison-homes.co.uk
4,7
Excellent
719 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic customer service
We recently completed our purchase with Allison Homes at their Beaufort Gardens Estate, and the entire experience has been outstanding. The team on the ground have been absolutely marvellous.
Throughout the buying process, Angie went above and beyond to answer our queries, always prioritising our needs and making the process as seamless as possible. Her level of customer care is truly faultless.
Grant, the site manager, was equally exceptional. He consistently went out of his way to ensure the standards delivered were of the highest quality and continued to do so even after we had moved in.
We couldn’t be more thankful to have dealt with such a dedicated team throughout the process and couldn’t recommend them highly enough.
19 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello Connor,
Thank you for your wonderful review! We’re delighted to hear your experience at Beaufort Gardens has been so positive and that the on-site team made such a strong impression throughout your journey.
It’s fantastic to know Angie’s support and customer care helped make the buying process seamless, and that Grant continued to uphold high standards even after you moved in. We’ll be sure to pass on your kind words to them both - they’ll be thrilled to hear this feedback.
- Allison Homes team
I cannot thank Kaya enough
I cannot thank Kaya enough. She has sorted all my fixtures and fittings and been so professional but caring. I am delighted to have purchased on this lovely estate with such great customer service.
17 janvier 2026
Avis spontané
Réponse de Allison Homes
Hi Sally,
Thank you for your lovely review! We’re so pleased to hear Kaya supported you so well, taking care of your fixtures and fittings with such a professional and caring approach.
It’s wonderful to hear you’re delighted with your new home and the customer service you’ve received. We’ll be sure to pass on your kind words to Kaya.
- Allison Homes team
Amazing customer experience
Absolutely fantastic customer experience and very accommodating with both Tanya and Sophie in Wootton Grange for the process of everything surrounding our buying house process. Absolutely loved all of this. Thank you
16 janvier 2026
Avis spontané
Réponse de Allison Homes
Hello Jake,
Thank you for your fantastic review! We’re delighted to hear you had such a positive and accommodating experience with Tanya and Sophie at Wootton Grange throughout your home-buying journey.
It’s wonderful to know you loved the whole process - we’ll be sure to pass on your kind words to them both.
- Allison Homes team
Absolutely excellent service from…
Absolutely excellent service from Allison Homes and especially Tanya C who has been outstanding from the start. Nothing was ever too much of a problem when needing help and advice. Tanya helped us every step of the way with great communication throughout. We received a highly professional service from Tanya and are very grateful for this. A big thank you to Tanya and the rest of the team who have all been brilliant throughout 😊
13 janvier 2026
Avis spontané
Réponse de Allison Homes
Hello,
Thank you for your wonderful review! We’re delighted to hear Tanya provided such outstanding support from start to finish, always on hand with helpful advice and clear communication.
It’s fantastic to know the whole team helped make your experience such a positive one. We’ll be sure to pass on your kind words to Tanya and everyone involved - they’ll be thrilled!
- Allison Homes team
Very happy with the service we have and…
Very happy with the service we have and are receiving from Tareena.
Always happy to help and very quick responses.
15 janvier 2026
Avis spontané
Réponse de Allison Homes
Hello Denise,
Thank you for your kind feedback! We’re so pleased to hear you’re happy with the service from Tareena and that her quick, helpful responses have made a positive difference.
We’ll be sure to pass on your lovely comments - she’ll be delighted!
- Allison Homes team
Warm welcome
We didn’t have an appt but were warmly welcomed. Explained our situation and was given lots of information about the homes, plots and site. Shown around the show homes and was given some fabulous knowledge about the best plots for our family situation. Lovely homes just need to sell ours now!
10 janvier 2026
Avis spontané
Réponse de Allison Homes
Hello Claire,
Thank you for your lovely review! We’re so pleased to hear you were warmly welcomed and given helpful information about the homes, plots, and development, even without an appointment.
It’s great to know the team could guide you towards the best options for your family - we’ll keep our fingers crossed for a smooth sale and hope to welcome you back soon!
- Allison Homes team
Took the time to show me round
Despite being in the middle of a meeting the Sales representative took the trouble to spend time with me and to show me round the show home.
8 janvier 2026
Avis spontané
Réponse de Allison Homes
Hi Tiffany,
Thank you for your kind feedback! We’re delighted to hear our sales representative took the time to welcome you and show you around the show home, even during a busy period.
- Allison Homes team
Sophie was a great help in answering…
Sophie was a great help in answering our question, she understood what we were look for in our new home
9 janvier 2026
Avis spontané
Réponse de Allison Homes
Hello Arnold,
Thank you for your kind feedback! We’re so pleased to hear Sophie was able to answer your questions and understand exactly what you were looking for in your new home.
We’ll be sure to pass on your lovely comments - she’ll be delighted!
- Allison Homes team
Treena is such a lovely helpful person
Treena is such a lovely helpful person, is always friendly. Nothing is too much trouble and she keeps you informed at all times
6 janvier 2026
Avis spontané
Réponse de Allison Homes
Hello Paula,
Thank you for your kind review! We’re so pleased to hear Tareena has been such a friendly and helpful support, keeping you well informed and always going the extra mile.
We’ll be sure to pass on your lovely feedback - she’ll be delighted!
- Allison Homes team
Smooth and supportive experience as first time buyers
We have had a wonderful experience buying our first home with Allison Homes, at Venus Fields.
As newbies to this, it comes with a lot of apprehension and a feeling that you might be taken advantage of or miss something important through lack of knowledge but Kaya was and still is such a wonderful support. We had a very speedy move from a rental into our beautiful new home, right before Christmas, and I think it surprised everyone we told. No-one thought it could be done in 26 days from first viewing a home to getting the keys, and I know it is quite an exception but Kaya and Charlotte were always on hand to help us through the process and keep everyone working hard to get us into our forever home for Christmas! Kaya is extremely innovative and progressive in her approach and she guided us to use AI to help us write emails and check contracts etc. This made the process so much smoother and quicker for us and was a brilliant way for us as FTBs to feel confident in learning the lingo and the process of buying a home.
The house itself is beautiful - it’s finished to a high standard, is an excellent size and we love the location. Being a smaller development than some others we’d looked at, was a huge appeal and Needham Market is a lovely market town.
We couldn’t be happier with the whole process so far and would highly recommend Allison Homes and the wonderful staff at Venus Fields.
19 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello Helen,
Thank you for your lovely review and congratulations on your first home at Venus Fields! We’re delighted to hear Kaya and Charlotte supported you so well throughout the process and helped make your move before Christmas such a positive experience.
It’s great to know you’re happy with your new home, the quality, and the location. We’ll be sure to pass on your kind words to the team.
- Allison Homes team
Jackie is always helpful
Jackie is always helpful. She directed me to the mortgage brokers instantly and she is always willing to answer questions.
3 janvier 2026
Avis spontané
Réponse de Allison Homes
Hi Tatenda,
Thank you for your feedback! We’re so pleased to hear Jackie has been so helpful, quickly connecting you with our mortgage brokers and always being on hand to answer your questions.
We’ll be sure to pass on your lovely comments!
- Allison Homes team
Recently purchased our first home…
Recently purchased our first home through roxy at frampton Gate, she has been excellent all the way from start to finish, helped us through the whole process even when we were clueless lol, highly recommend!
12 décembre 2025
Avis spontané
Réponse de Allison Homes
Hi Charlie,
Thank you for your lovely review and congratulations on your first home! We’re delighted to hear Roxy supported you so well throughout the process and helped make everything feel clear and manageable along the way.
We’ll be sure to pass on your kind words - she’ll be thrilled to know she made such a positive difference.
- Allison Homes team
Home buying the right way
They say that moving house is one of the most stressful things on your lifetime but can honestly say buying my house with Allison Homes has been brilliant. Sales executives Val and Josh have guided me through the process of choosing the right home to suit my needs and had all the patience in the world in assisting me with my choices. Although Josh originally did the reservation, Val has taken over through to completion and been there to help through it all. Yes there’s been some minor issues but no matter what you mentioned have been all planned to put right and had the reassurance from Site Manager Gage that everything’s ok. It’s nice to know that ‘me’ as a customer feels listened too. Nothing was ever too much bother - they must have got sick of me keep coming down to the sales office !!!
15 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello Thomas,
Thank you so much for your wonderful review! We’re delighted to hear your home-buying journey with Allison Homes has been such a positive experience and that Val and Josh supported you with patience, care, and guidance every step of the way.
It’s great to know Val continued that support through to completion and that Gage helped reassure you along the way. Making sure our customers feel listened to and supported is incredibly important to us, so it’s lovely to hear that came through.
We’ll be sure to pass on your kind words to the whole team - they’ll be delighted!
- Allison Homes team
Lovely staff
Throughout a long and frustrating period due to a leak in my bathroom, Tareena has been incredibly helpful organising all the work and keeping me updated. A big shout out to Rob, also who has been equally helpful and taken a lot of time getting to the bottom of the issue and finally resolving it!
22 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello Charlotte,
Thank you for sharing your feedback. We’re sorry you experienced a frustrating issue, but we’re really pleased to hear Tareena kept you well supported and informed throughout, and that Rob took the time needed to get to the root of the problem and resolve it.
We’ll be sure to pass on your kind words to them both - they’ll be delighted to know their efforts made a difference.
- Allison Homes team
Rob - very professional
Rob came to fix a couple of issues. He was polite and professional and all issues were resolved to a high standard.
10 décembre 2025
Avis spontané
Réponse de Allison Homes
Hi Alice,
Thank you for your kind feedback! We’re pleased to hear Rob resolved the issues promptly and to a high standard, while providing polite and professional service.
We’ll be sure to pass on your comments - they’ll be appreciated.
- Allison Homes team
it would be no stars but you can't give…
it would be no stars but you can't give that. The sales team just don't want to sell you a house. We have put in a complaint to customer services and you get a reply then it just stops. This is probably the worst expierience from a house builder we've ever encounterd and this is before you buy a house so hate to think what it would be like when you have. So many unanswered emails go by and when you do get an occasional reply they clearly haven't read your email and one of their excuses was we are sorry your email must have got deleated by mistake !!!
We have now asked our complaint to be escalated to a director and ask for details who to write to but as yet some 3 weeks or more have past and still no reply (again) it seems like the sales team are clearly not in a buiness to sell you a house.
1 octobre 2025
Avis spontané
Réponse de Allison Homes
Dear Jurgen,
I’ve been following your Trustpilot feedback and the responses from my team, and I wanted to respond personally as I’m concerned by the frustrations you’ve raised.
At Allison Homes, we genuinely care about how people experience our brand. We are proud to be a 5-star homebuilder, with 94.9% of our homeowners reporting satisfaction last year, but that doesn’t mean we dismiss or ignore criticism, particularly when someone has taken the time to share detailed feedback.
From the correspondence, I understand that you haven’t purchased a home from us. That suggests either we haven’t met your expectations, or that our communications have not landed in the way they were intended. Either way, that’s something I’d like to better understand.
If you would be willing, I’d welcome the opportunity to speak with you personally. Honest feedback is vital to improving how we operate, and your perspective would be valuable. Please feel free to contact me directly if you’re open to a conversation.
Kind regards,
John Anderson
Group Chief Executive, Allison Homes Limited
01778 391550
I was moving house and needed a last…
I was moving house and needed a last minute completion certificate and MCS for my solar panels. Both Ryan and Tareema saved the day! Very efficient and helpful.
18 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello Shona,
Thank you for your kind feedback! We’re delighted to hear Ryan and Tareena were able to help at short notice and make the process smooth for you.
We’ll be sure to pass on your thanks - they’ll be pleased to know they made a difference.
- Allison Homes team
This was our second visit to the site.
This was our second visit to the site.
The Sales Lady was again very helpful,knowledgeable and patient while we viewed a couple of properties.
Thank you.
13 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello Steve,
Thank you for your kind feedback! We’re so pleased to hear that on your second visit, our sales team continued to provide helpful, knowledgeable, and patient support while you viewed the properties.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
- Allison Homes team
Our experience with Courtney Goodwin…
Our experience with Courtney Goodwin and Paula @ customer service has been FANTASTIC. They are always cheery helpful and very efficient. We cannot thank them enough for all of their help, they are both a credit to Allison Homes.
9 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello Stephen,
Thank you for your wonderful review! We’re so pleased to hear Courtney and Paula have made such a positive impact with their cheerful, helpful, and efficient support.
We’ll be sure to share your kind words with them both - they’ll be delighted to know how much their help has meant to you.
- Allison Homes team
Lovely!!
Lovely!!! Sophie is impeccable at her job!
Unfortunately the house were desiring wasn’t available at this time and the one we viewed we didn’t need our needs
Thanks Sophie
6 décembre 2025
Avis spontané
Réponse de Allison Homes
Hello,
Thank you for your kind feedback! We’re delighted to hear Sophie made such a positive impression - she’ll be so pleased to know her support was appreciated.
We’re sorry the available homes didn’t quite meet your needs this time, but we hope to welcome you back in the future when something more suitable becomes available.
- Allison Homes team
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