Fantastic service Called to check on something and the staff was extremely helpful Order was delivered very fast Very easy to use website
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Lisez les avis des autres
The diversity of their range of rings was completely unexpected... marvellous, with extensive tailoring of dimensions, stones, materials of each ring. Chloe was very helpful and informative as she pa... Voir plus
L'entreprise a répondu
The packaging was beautiful, delivery was very fast and price was fantastic. Would definitely buy from them again!
Just wow! 😍 The whole experience has been incredible. The presentation is absolutely beautiful, and the thought and care that goes into every piece of jewellery really shines through. It's all so bea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Established in 1942 by Dennis Allum, mending clocks and watches from a shed in the garden, Allum & Sidaway is now a multi-award winning independent jeweller. We have have six unique jewellery stores, a fantastic team and the best customers! We stock an impressive collection of jewellery, watches and top brands – providing an unforgettable retail experience.
Coordonnées de contact
High Street, SP7 8JG, Shaftesbury, Royaume-Uni
- allumandsidaway.co.uk
4,9
Excellent
209 avis
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It was very easy to use the website
It was very easy to use the website. I also ordered my bracelet one lunchtime and the very next morning it arrived. It arrived very well packaged. I paid extra for gift wrapping as it is to be a present and it looks so lovely with the wrapping. Extremely pleased with the service.would recommend.
20 février 2025
Avis spontané
Réponse de Allum and Sidaway
Hi Janet,
Thank you so much for your kind words! We're thrilled to hear that you found our website easy to use and that your bracelet arrived so quickly. We take great care in our packaging and gift wrapping, so it’s wonderful to know you’re pleased with it. We truly appreciate your recommendation and hope the recipient loves the bracelet just as much!
Customer Service exceptional
Item beautifully packaged and arrived very quickly. Received a phone call after I had ordered, just to clarify a couple of points. Excellent service. Cannot fault.
21 février 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you for taking the time to leave us such a lovely review, Sounds like you had a great experience! We hope to see you again soon.
Great customer service
Great customer service, quality product, packed nicely.
I had to deal with the staff personally, because a fire had left my order unable to be completed. They dealt with my issue and solved it in good time with out any extra cost to me. I'd definitely use these again I'd they have a piece in stock I'm interested in.
10 février 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you so much for such a lovely review and your patience whilst we navigate the Dorchester branch temporarily being closed. We look forward to hearing from you in the future
Attention to detail
My earrings arrived quickly and were beautifully packed and tied with a branded ribbon, inside an outer box. the only downside was the the outer box was also printed with the jewellers name, giving an indication that what was inside could be high value.
12 février 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you so much for your kind feedback! We're thrilled to hear that your earrings arrived quickly and that you were pleased with the beautiful packaging. We take great pride in ensuring every detail is thoughtfully presented.
We also appreciate you bringing up the concern about the branded outer box. We understand how important privacy and discretion can be with high-value items.
Your feedback is invaluable to us, and we're grateful for your support. We look forward to helping you again soon!
Beautiful earrings
Beautiful earrings, great service, love the company - would definitely recommend!
20 février 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you for taking the time to leave us such a lovely review, Sounds like you had a great experience! We hope to see you again soon.
A&S - picking up where other retailers let me down
Was finding a replacement necklace for my partner's Christmas present as it had arrived in pretty bad condition from another jeweller, and another accepted the order & took payment before telling me that they didn't have it in stock
Allum & Sidaway were pretty much my last chance of getting hold of this necklace. Thankfully, they take great care of their stock so it arrived the next day, beautifully packaged and in excellent condition. My partner was absolutely thrilled and I don't think she's gone a day without wearing it.
21 janvier 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you so much for sharing your experience with us! We're delighted to hear that we could help you find the perfect replacement necklace, especially after you faced the challenge with other retailers. Ensuring our Customers receive high-quality products about great service is something we truly care about, so its wonderful to know we could make this special gift possible for you.
We're also thrilled to hear how much your partner loves then necklace - It's always rewarding to know our pieces are being cherished. If you ever need anything in the future, we'd love to help.
fantastic customer service
I have had fantastic service at the Salisbury branch despite having problems with a product. I was upset that my item was faulty but how the issue has been dealt with and resolved by Luke and Dwight has restored my faith in A&S. they are true assets to the company , I’m very grateful for their kind and professional service .
8 février 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you for taking the time to share your experience with our Salisbury branch. While we regret that you encountered an issue with your product, we’re delighted to hear that Luke and Dwight provided you with excellent service and turned the situation around. Your kind words mean a lot, and we’ll be sure to pass along your feedback to them.
At A&S, we strive to provide the best support to our customers, and it’s wonderful to know that our team made a positive impact. If you ever need any further assistance, please don’t hesitate to reach out.
My watch was too big so I went to the…
My watch was too big so I went to the shop and they fixed it on the spot, great service.
27 janvier 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you for taking the time to leave us such a lovely review, Sounds like you had a great experience! We hope to see you again soon.
Great service!
Great service!
Well packaged and presented. Good customer contact about delivery. Item exactly as described. Good experience would recommend.
30 janvier 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you for taking the time to leave us such a lovely review, Sounds like you had a great experience! We hope to see you again soon.
Lovely piece and personal
Lovely piece and personal have bought 3 of these now
16 janvier 2025
Avis spontané
Réponse de Allum and Sidaway
I'm so glad to hear that your experience with us was so positive. Thank you for taking the time to leave us such a lovely review
Amazing Service
I bought a watch as a gift from their website, and received it beautifully packaged the next day! I would definitely purchase from them again, it’s evident they put care into each order, as you receive a handwritten thank you. Hopefully my partner is as pleased with the watch, as I was with their service. Thank you :)
27 janvier 2025
Avis spontané
Réponse de Allum and Sidaway
I'm so glad to hear that your experience with us was so positive, and we are so glad your partner loved their watch! Thank you for taking the time to leave us such a lovely review.
Excellent Company to Trust
These were a Christmas present for my Daughter, she had seen them on the nomination web site. I found them at Alum & Sidway ordered them and they were delivered to the shop. They came gift wrapped and served with an excellent customer service.
She loves them
9 décembre 2024
Avis spontané
Réponse de Allum and Sidaway
Thank you so much for your kind words! We’re thrilled to hear that your daughter loves her Christmas gift. It was our pleasure to assist you in finding the perfect piece, and we’re so glad that our gift wrapping and customer service helped make the experience even more special. We truly appreciate your support and look forward to welcoming you again in the future.
Plymouth shop is incredible - jewellery and staff
The staff at the Plymouth shop are welcoming and very helpful plus the collections of jewellery they have are unique. Love this shop
12 janvier 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you for shopping with us and taking the time to leave us such a lovely review. They are such a lovely team, so I wil feed your comments back.
These earrings are beautiful
These earrings are beautiful.
They sparkle and the colour is stunning.
I ordered them on line and collected from store in a couple of days.
All correspondence with the team is quick and reassuring ( as I planned collection from incorrect place).
I love shopping at this store in person and on line.
2 janvier 2025
Avis spontané
Réponse de Allum and Sidaway
Thank you for such a kind review, We are so glad you are enjoying your super sparkly earrings! We really appreciate your support and choosing to shop with us!
Very efficient...considering the…
Very efficient...considering the current circumstances ! Due to being closed due to a fire in a neighbouring building! After cple emails which were answered within a cple hours if not less .... my gift was hand delivered in time for Christmas, so would absolutely oder from Allum and Sidaway in future
20 décembre 2024
Avis spontané
Réponse de Allum and Sidaway
I'm so glad to hear that your experience with us was so positive, We thoroughly appreciate your support and patience during this hard time. Thank you for taking the time to leave us such a lovely review
Promptly acknowledged and received
31 décembre 2024
Avis spontané
Réponse de Allum and Sidaway
Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us, we look forward to assisting you again in the future.
Réponse de Allum and Sidaway
Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us, we look forward to assisting you again in the future.
Réponse de Allum and Sidaway
Thank you so much for your wonderful review and 5* star rating! We are thrilled to hear that you had such a great experience with us, we look forward to assisting you again in the future.
Excellent service
I took an item of jewellery into the Dorchester store for repair and was told it would be ready in 2 - 3 weeks. Unfortunately the fire in Dorchester in December resulted in the shop being closed and meant that, although the repair was completed within the stated time, I was not able to collect the item. I was contacted from one of the other stores and agreed a time for a member of staff to deliver the item to me at home. There was a bit of confusion about the price for the repair but that was also sorted out satisfactorily. I really appreciate the efforts Allum and Sidaway staff went to to ensure I had my jewellery in time for Christmas.
2 décembre 2024
Avis spontané
Réponse de Allum and Sidaway
Thank you so much for sharing your experience with us. We truly appreciate your patience and understanding during what was undoubtedly a challenging time for our Dorchester store.
We’re delighted to hear that the repair was completed on time and that our team was able to deliver your jewellery to you in time for Christmas. We always strive to go the extra mile for our customers, and it’s wonderful to know that their efforts made a difference.
If there’s anything further we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back to Allum & Sidaway soon.
Overall very good!
I have given 5 stars for the quality of my purchase and speed of delivery.
My only issue was I had to get my purchase delivered as I live in Dorchester and the shop is currently closed due to the terrible fire next door which wasn’t an issue, but the purchase was a present for my wife who was in when the present was delivered and the package had a Allum and Sidaway sticker on it so it spoilt the surprise. Can I suggest future packages are sent out without the shop name on them!!
20 décembre 2024
Avis spontané
Réponse de Allum and Sidaway
It's great to hear you gave a 5-star review for the quality and delivery speed!
It’s understandable that the package could spoil the surprise for your wife. Your suggestion is a good one, and one we hadn't thought of with us trying to accommodate the shocking and immediate shut of our store, Our main goal was to offer complimentary delivery in order to help and show our appreciation to our customers.
We will try to use discreet packaging in the future. Thank you for sharing your feedback, as it will likely be helpful for improving the customer experience!
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