Alpha Warranty Services Avis 

Fast and professional

Our first time using our warranty and we are grateful they work with us.

Honestly, at first I was worried about my claim being approved, but now that I know it has been approved for sure, I am so grateful to have sided with Alpha. Hopefully the shop does the same with their quality of work. I will definitely be recommending Alpha Warranty to my friends and family. Thank you.

This company is a SCAM. They are THEIVES! Do NOT believe the good reviews. Do NOT buy a warranty with them.

We bought a used car in February 2025 and decided to add a warranty in case we needed repairs soon, worse decision ever. This car even made it extremely difficult for the mechanic!

In October 2025, we had to make immediate repairs because our car was getting worse by the day. We were told we could submit a claim for reimbursement. Fine, it's our only car and we needed it fixed. We got our claim approved in November for $2316.26. Sounds pretty great.... too bad they have zero follow through.

When they found out they would be sending a check to us and not the mechanic they had us full out different paperwork. Suddenly we were told the amount could change. Why would it make a difference of what is covered when the payment goes to the consumer instead of the mechanic? We had to submit this paperwork twice because they somehow didn't receive it? Do you costumer service representative a know that email have timestamp when they are received and ready and that information is stored in your server?
Come January 2026, we finally get approved for $1572.26 but they would waive the deductible because of how long this process was taking. How kind and generous of you! We get the check in January. You would think that would be the end of it right? Nope, not even close. We tried four different places to deposit or cash the check, no one would accept it! The account number was too faint. Pretty convenient.

We call costumer service letting them know what has happened and that they need to issue a new check. Probably the only helpful person who works there, actually called us back and left a voicemail saying they issued another check and gave us a check number (this is an important fact to remember). Two weeks later nothing... and I know what is coming in our mail thanks to the lovely US Postal Service. So we call again. Now we have to wait 30 days before they issue another check. At this point, we were like fine what is another 30 days at this point. I mean who needs an extra $1500 in this economy?

We call a week ago and spoke to another customer service representative, who said they would issue another check. We waited a week before calling a just check on things. We are now being told that the checked was deposited and money was taken from their account. And get this, the date they gave us was before the voicemail (I told you it was important).

We will be filing a complaint with the Utah Division of Consumer Protection. We will be possibly filing a police report for possible theft and identity theft because we weren't able to cash that check. We will be going to small claims court if this matter isn't resolved in a week. We have all of the emails my husband has sent to your company, we have his call logs, we have that voicemail from Danielle, we have our contract, and we have the lovely notes from your customer service representatives with the dates and their names.

Warranty services are horrible. Buyer beware. They don’t cover major repairs. Had 4wd actuator go out on pickup. All they say is it isn’t spacificly worded in the coverage. I can’ believe they have a BBB rating with the BBB. Think twice before doing business with this company. It will cost you more.

They have taken care of any issues I have had. My only wish was when the salesman that sold me the warranty didn't let me know it was for mechanical only. Other then that it has been a good company to work with. Thanks C. WILEY

If I could give Alpha Warranty negative stars I would! They're absolutely the worst company to deal with when you actually need to use your warranty! They will drag their feet to get anything fixed! My tuck has been with the dealership since January 4th it is now March 5th and we still don't have any word on when they will get it fixed! Do not do business with this company!!!

Do not purchase the Alpha Car Warranty, they are a Shyster Warranty company that will not pay when you need it. They will give you one excuse after another as to why they are not willing to honor the Warranty. Dealing with them is a total Nightmare and a waste of your good money for the purchase.

I recently purchased a used Hyundai Elantra Touring with 124,000 miles and decided to add a 6-month/6,000-mile BudgetCare Gas Powertrain+ (Day One) warranty through Alpha Warranty with a $100 deductible. On paper, the coverage looked solid and gave me some peace of mind in case something unexpected came up.

About a month later, I noticed an engine vibration and took the car to one of their approved repair shops. The process initially seemed smooth. The shop diagnosed a failed engine mount that was covered under the contract (Section G1), along with a few unrelated items that weren’t covered. I was relieved and thought the warranty had already justified itself.

The shop submitted the claim, and a few days later it was approved. After parts arrived, I was notified that the car was ready for pickup. So far, so good.

However, Alpha Warranty only agreed to pay $61.29 toward the repair. The total bill included $74 in labor and $367.74 for the part. In other words, the warranty covered only a small fraction of the actual repair cost.

After several days of trying to reach them, I finally spoke with a representative to ask about the discrepancy. I was told that Alpha Warranty pays based on the “average MSRP of like kind and quality parts.” Since the original component was an OEM Hyundai part, I expected “like kind and quality” to mean OEM or at least a reputable aftermarket equivalent. Instead, I was told that because my vehicle had “excessive miles,” they determined that a budget replacement part was appropriate.

That distinction was not clearly explained at the time of purchase. While the warranty technically approved the claim, the payout was so minimal that it provided little real financial protection.

Based on my experience, I would not recommend Alpha Warranty. The marketing materials and ratings made it seem like a worthwhile investment, but when I actually needed coverage, the reimbursement was disappointing and the process frustrating.

I was very satisfied with the service for my car. It needed work and I was able to afford it with Alpha Warranty. Thank you.

Edit: If you're considering buying an Alpha warranty, and their reply to this review makes you think they value customer experience/satisfaction, then go for it.

I’ve had an extremely frustrating experience with Alpha during the replacement of my truck’s transmission. To start, Alpha’s adjusters stalled the process for nearly a week. My mechanic was given the runaround, and my claim wasn’t approved until four business days after I dropped off the truck. Because of that delay, I’ve had to pay far more for a rental car than Alpha is willing to reimburse. I’m also being forced to pay over $1,000 out of pocket for this repair, even though my "deductible" is only $100. The additional costs are from exclusions buried in the fine print of the policy, costs that were never clearly explained upfront. On top of that, Alpha has only approved about two-thirds of the labor hours required for the repair. They are refusing to cover labor that isn’t technically the transmission swap itself, but is absolutely necessary to complete the transmission replacement correctly. My mechanic is using the same Alldata labor database they use, and I've known him for years. He isn't the problem. They also required my mechanic to take apart components and provide photos of metal shavings in the transmission pan—even though the truck was already throwing a diagnostic code for a failed seventh gear. And they're not paying that labor either. When I called Alpha to address the labor discrepancy, the customer service representative told me there was no one who could help me. All he could see was the claim information, and adjustors don't speak with customers. I ultimately had to call back pretending to be the mechanic just to speak with an adjuster, and even then, nothing was resolved. My mechanic suggests to use Route66 instead.

Absolutely terrible experience working with this company. The communication between Alpha and the repair facility has been so slow and drawn out. They won't provide a rental car until repairs have been started on the vehicle. It has been over 3 weeks now and the repair facility still hasn't been able to start repairs on my vehicle yet. They will mark anything they possibly can as "Ineligible." Alpha is only covering 14.2 hours of Labor when Ford is telling me the repairs will take 25 Hours. Why is there such a big discrepancy there???

Alpha warranties are quick to take you money & NOTHING will be covered. I would STRONLY urge you to AVOID this company as a whole. no ownership when it comes to anything!

Alpha Warranty Service is a complete joke. They rejected my son’s claim of the motor blowing up. They said that because the receipt didn’t give part numbers for the oil change that they wouldn’t cover the motor because the receipts for preventative maintenance wasn’t clear enough. So they rejected the claim. So now my 20 year old son has a $18000 dollar truck that he has worked hard for that he will have to pay another $10000 to get it running again. He done the maintenance as it was supposed to be done. But they refuse to fix the issue.

Took my vehicle to the dealership when the parking brake was stuck on and I ended up not paying anything out of pocket in the end! I did nothing other than get my vehicle there. The dealership and Alpha took care of the rest.

The whole process was easy! Alpha’s customer service was wonderful from the start. I’m so thankful that they helped us get back on the road

Can't say enough good things about my experience with Alpha!! My transmission needed replacing on my F-150 and I'm so happy I had Alpha and their extended warranty on my side. Highly recommend their services and products. Will definitely use them again on my next vehicle.

my car has been down for 20 days and still on ok to repair it is the engine

I am highly dissatisfied with the extended warranty I purchased from the dealership. I recently bought a 2011 Dodge Ram without knowing of any existing issues. After driving for three hours, I decided to call Alpha Warranty for an update. They asked me to describe any problems, but since I was unaware of any issues, I took the vehicle to a repair shop for further examination. I hoped it wasn't anything serious, but after about a week or two, I discovered that the car had engine failure.

The repair shop contacted Alpha Warranty to file a claim, but to our shock, it was denied. They claimed it was a pre-existing issue. I was taken aback because I had just discovered the engine problem myself. We couldn't believe they insisted that we had prior knowledge of the issue. How could it be a pre-existing problem when I had just bought the car and driven it home without knowing of any defects? That's precisely why I took it to the repair shop—to find out what was really going on.

Later, I learned that I was facing a significant engine problem, which has now become a costly issue. Alpha Warranty denied our claim, asserting that we were aware of the problem. I was frustrated and confused about their definition of "pre-existing," as I had no idea what was wrong with the car initially.

I contacted Alpha Warranty for assistance, as instructed in my warranty agreement. They recommended specific service centers for evaluation. When I brought my car to one of these authorized locations, the technicians informed me that I needed to replace the engine.

When I reached out to Alpha for clarification, I asked for the specific lines in the warranty contract that they referenced in their denial. I also requested to speak to a supervisor to contest their decision. To my dismay, I was informed that there was no option to speak with anyone higher up, leaving me financially burdened and deeply frustrated.

I attempted to communicate with Alpha multiple times, but their service team refused to cooperate, especially since we had no idea what to expect regarding the car's issues. My overall experience with Alpha Warranty has been highly disappointing. The money I spent on the warranty feels wasted, and I received no real support.

Initially, Alpha Warranty was helpful, but once they learned of the engine failure, they quickly denied our claim. They changed their wording to suggest it was a pre-existing condition, even though I was unaware of any issues when I bought the car. They informed the repair shop that we had known about the problem all along, which was simply untrue. I was frustrated with three of their staff members, as their responses were unhelpful. One representative even told me, "Sorry, we can't help you." I requested that they document our conversation, assuring them I was aware that it was being recorded. When they claimed ignorance of the situation, I reiterated that I, too, was unaware and questioned how they could classify it as pre-existing when we didn't even know what was wrong with the car in the first place.