we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Voir plus
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Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Voir plus
The payment system is down & there is no way of contacting this company. I phoned up & was hung up on. Awful customer service!! I'm now expecting the same reply as all the negative reviews on here w... Voir plus
L'entreprise a répondu
The sweets are excellent and packed well in various boxes - have used them for many years and consistently good taste and quality not happy with delivery - wanted it for AM but delivered late eveni... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Coordonnées de contact
Royaume-Uni
- ambala.co.uk
3,9
Bien
579 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The payment system is down & there is…
The payment system is down & there is no way of contacting this company. I phoned up & was hung up on. Awful customer service!!
I'm now expecting the same reply as all the negative reviews on here within the last 2-3 months. It seems since cakebox have taken over, the company has gone downhill. I shall now purchase from a more reputable company.
1 septembre 2026
Avis spontané
Réponse de Ambala
Thank you for your feedback, Nina.
We are very sorry to hear about your experience. We sincerely apologise for the difficulties you faced with the payment system and for your experience when trying to contact us.
We will share your feedback with the relevant team so this can be reviewed and improvements can be made to our service.
We truly appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.
Kind regards,
Ambala Customer Support Team
Purchased for a friend
Purchased for a friend. Lovely selection of Asian sweets. Well packaged, delivered as scheduled and well presented.
26 août 2026
Excellent quality and delivery as promised.
Although Indian sweets may be available elsewhere I have always found that Ambala sweets are exceptionally good quality. The order receipt and dispatch are as requested and arrived on the day advised by Ambala.
27 août 2026
Delivering on time said .
Delivering on time said .
Arrived beautifully packaged.
Complete service wonderful.
26 août 2026
Very fresh mithai + lovely box
Very fresh mithai. Lovely packing. My brother said it was delicious.
25 août 2026
Delightful
Simple, order process, swift delivery, excellent product, beautifully packaged
25 août 2026
Love Ambala
Let me just say since a was a little girl I remember having Ambala and the taste still hasn’t changed and the fact i can order it online now as i cant pop into the shop is just amazing, will be ordering more soon. Thank you once again
18 août 2026
Not delivered yet
I orders some sweets to be delivered to my friend on Tuesday. They were not delivered and I do not know if and when they will be.
24 août 2026
Réponse de Ambala
Dear Mrs Fran,
Thank you for getting in touch.
We are sorry to hear that your sweets have not been delivered as expected.
Please be assured that we are looking into this with the relevant store to establish what happened with the delivery and when it can be completed.
Warm regards,
Ambala Customer support.
I ordered 15 boxes of mithai for a new…
I ordered 15 boxes of mithai for a new born boy, I received the boxes with at least 8 of the boxes damaged and all the syrup had leaked on to boxes which made a big mess. I am very unhappy as these were to give to family and friends which I am unable to do. I have pictures to prove it.
24 août 2026
Réponse de Ambala
Dear Sama,
We are very sorry to hear that several of your mithai boxes arrived damaged, with the syrup leaking onto the boxes. We understand how disappointing this must have been, especially as they were intended to be shared with your family and friends to celebrate the new arrival.
Please be assured that we have already escalated your complaint to the relevant store for investigation.
We will get back to you as soon as we receive an update regarding the matter and the appropriate resolution.
Warm regards,
Ambala Customer support.
The best peras ever
24 août 2026
Although the parcel was delivered on…
Although the parcel was delivered on time, we were disappointed to note that due to the poor packaging, there was a leak in the box which took some time to clean!
24 août 2026
absolutely perfect <3
absolutely perfect! arrived in beautiful pristine boxes and so perfectly flavoured - such high quality, cant recommend enough <3
20 août 2026
Excellent service & food....
20 août 2026
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