we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Voir plus
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Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Voir plus
The payment system is down & there is no way of contacting this company. I phoned up & was hung up on. Awful customer service!! I'm now expecting the same reply as all the negative reviews on here w... Voir plus
L'entreprise a répondu
The sweets are excellent and packed well in various boxes - have used them for many years and consistently good taste and quality not happy with delivery - wanted it for AM but delivered late eveni... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Coordonnées de contact
Royaume-Uni
- ambala.co.uk
3,9
Bien
579 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Am in Brighton by the sea and being…
Am in Brighton by the sea and being disabled can't get out as much to find where if at all my local Ambala is..so having my favourite LADOO and pistachio BARFI coming through the post is sheer delight!...looking forward to getting the mixed box variety to order for friends and myself too..thankyou..so much
18 août 2026
Took long time to deliver but packed…
Took long time to deliver but packed well and was fresh.
17 août 2026
Bad service- They gave me the wrong boxes
Sheffield store- I ordered baby girl boxes and husband went in store to collect and they gave him the original boxes without checking my order and i was not happy when i received the order, i called and they expected me to just be happy with it.
5 août 2026
Réponse de Ambala
We’re very sorry to hear that the product did not meet your expectations and that you felt it was not fresh.
Thank you for taking the time to share your feedback. We’ll pass this on to the relevant team for review and improvement.
Kind regards,
Ambala Customer Support
Awful experience
Drove 2 hours to re-visit Ambala (Manchester branch) after a Gap of 1 year.
Awful experience 😢 😞 Really feel sad.
Bought 1kg of mix sweets.... looks are deceiving.. So nice to see them but Taste very bad... Not a single sweet was Fresh....
Also bought, Karak chai.. poor taste. 1 cup of chai must have 5 spoonful.of sugar.
This was the last time, I visited them...
16 août 2026
Avis spontané
Réponse de Ambala
We’re very sorry to hear that your recent experience at our Manchester branch did not meet your expectations, especially after travelling such a long distance to visit us.
We appreciate you taking the time to share your feedback regarding the mixed sweets and Karak chai. We’ll escalate your comments to the relevant team for review and work towards improving our product quality and service.
We sincerely apologise for the disappointment caused.
Kind regards,
Cake Box Customer Support
Good fast convenient service..
Good fast convenient service..
Customer service was good.
Mithai was good and boxed well.
Great to have this delivery service
3 août 2026
I placed my order five days ago and…
I placed my order five days ago and also paid extra delivery charges so that I could receive it sooner. However, I still haven’t received my order. This is very disappointing and I’m really unhappy with the service.
13 août 2026
Réponse de Ambala
Hi Farakh,
We’re very sorry to hear about the delay with your order and understand how disappointing this must be, especially as you paid an additional delivery charge for an earlier delivery.
We sincerely apologise for the inconvenience caused and appreciate your patience. We’ll look into this with the relevant team to understand what has happened.
Kind regards,
Ambala Customer Support
FVH?
Good communication from the seller, the item arrived on time and well packaged. Very pleased with the whole experience.
12 août 2026
Fresh product and fast delivery.
12 août 2026
Absolutely loved the sweets fresh
Absolutely loved the sweets fresh, delicious and perfectly packed. The taste was amazing and the quality was excellent. Delivery was also quick and everything arrived fresh and in perfect condition. Highly recommended.
12 août 2026
Fantastic service and the products are…
Fantastic service and the products are always so fresh!
12 août 2026
Brilliant service
Updated and efficient details of the parcel. Kept notified of any changes.
3 août 2026
Sweets were fresh and tasted wonderful…
Sweets were fresh and tasted wonderful as always and box was packed well
10 août 2026
Easy to place order to collect from a…
Easy to place order to collect from a branch.
An earlier on line order for home delivery had gone lost and was unreliable and thus had to make it order and collect.
Arnav at Harrow branch was very good and helpful.
9 août 2026
Easy to use website,straight forward…
Easy to use website,straight forward transaction and speedy delivery
Would recommend and would use vendor again
6 août 2026
Promptly delivered lovely packed fresh…
Promptly delivered lovely packed fresh flavors i ordered the day before it came on time and moorish
3 août 2026
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