we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Voir plus
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Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Voir plus
The payment system is down & there is no way of contacting this company. I phoned up & was hung up on. Awful customer service!! I'm now expecting the same reply as all the negative reviews on here w... Voir plus
L'entreprise a répondu
The sweets are excellent and packed well in various boxes - have used them for many years and consistently good taste and quality not happy with delivery - wanted it for AM but delivered late eveni... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Coordonnées de contact
Royaume-Uni
- ambala.co.uk
3,9
Bien
579 avis
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A répondu à 45 % de ses avis négatifs
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Really lovely snacks
Really lovely snacks, so tasty. Both the savoury and sweet ones are great, especially the Ferrari chevda and my son loves the dhalmooth. I also like the ladoo very much, and the pistachio barfi.
Delivery is fast and all items are fresh.
Highly recommended!
30 juillet 2026
Terrible Delivery service
DPD made a mess of delivery everyday and blamed Ambala for incomplete address. The delivery charges were same as the price of the sweets ordered. Never again
31 juillet 2026
Réponse de Ambala
Hi Waheed,
We’re very sorry to hear about your experience with the delivery. We understand how frustrating this must have been, particularly regarding the delivery issues and charges.
We will escalate your feedback with the relevant team so they can review what happened.
Kind regards,
Ambala Customer Support
I did an online order for collection
I did an online order for collection. Everything was ready on time and good. The only complaint is that I purchased the mixed barfi box and I was given no pista barfi and no chocolate barfi when I opened it at home - the box had two types of barfi in it only.
31 juillet 2026
A taste of home
These where bought for a celebration of life, dad had to do a taste test and vey happy a small taste of home on a sad day, arrived in perfect condition well packaged
27 juillet 2026
The product was delicious and well…
The product was delicious and well made. Had decent amount of dry fruits and well worth the price. It was made on time and worth every penny we pay. I would love to recommend it.
Only thing was i was told by the lady receptionist that i will get a free sweets if i order online but the offer was only for in store ordering when i went to collect the weets . Wonder why different versions were told.
24 juillet 2026
So good we can order excellent sweets
So good we can order excellent sweets. I don't live near a store so being able to mail order is great. The delivery service has plenty of options and is quick and reliable. The sweets are great too!
23 juillet 2026
Slow service for collection
Slow service for collection despite scheduling the order few days in advance online. Otherwise good product and packaged well.
17 juillet 2026
Réponse de Ambala
Hi Fathima,
Thank you for taking the time to leave your feedback.
We are sorry to hear that your collection experience was slower than expected, despite placing your order in advance. We appreciate your comments and will share your feedback with the store so they can improve their service.
We're pleased to hear that you were happy with the product and its packaging.
Kind regards,
Cake Box Customer Support
Delicious and helpful staff.
23 juillet 2026
Five stars
Five stars
The best Indian punjsbi north Indian sweets ever
I would buy a box of these and never a box of gauraee de milk trays
Xxxxx
25 juillet 2026
Avis spontané
If I could give a minus 1 star I would…
If I could give a minus 1 star I would . Bought 5 boxes of Rasmalai from the Walthamstow branch , all had gone off and smell was terrible . After complaining , the branch said I had to complain to head office which I did several times through emails and sending DM messages on instagram, they asked me for my email address and nothing . Ambala used to be good but it’s terrible now , quality has even gone down big time ! Funny how they replied to this post , but fail to reply to countless emails and DM messages I’ve sent and now they say … Walthamstow branch are looking into it which is total BS as this was the same thing they said before and even asked for my email address . I hope the Walthamstow branch take this seriously and get back to me . The staff in the store even confirmed to me other customers have complained about this and noting gets done . They need to review the cctv in the shop when I went in to complain when the staff confirmed all this . To date I’ve heard nothing back from the store by word of apology , refund or anything . If anyone from management are reading this …. Check the DM messages and the trail of messages.
25 juillet 2026
Avis spontané
Réponse de Ambala
Hi,
Thank you for taking the time to share your feedback with us.
We're truly sorry to hear about your experience with the Rasmalai purchased from our Walthamstow branch. Please accept our sincere apologies, as this is not the standard we aim to provide.
We completely understand how disappointing and frustrating it must have been to discover that all five boxes had gone off and had an unpleasant smell, especially after making several attempts to contact us without receiving the resolution you were expecting. We appreciate how this has affected your confidence in our products and service.
Thank you for taking the time to bring this to our attention. Your feedback is extremely valuable and genuinely helps us improve both our service and the quality of our products.
Please be assured that we have now escalated this matter to the Walthamstow store so they can review and investigate your concerns thoroughly and take the necessary steps to ensure improvements are made.
Once again, we sincerely apologise for your experience. We truly value your feedback and hope to have the opportunity to restore your confidence and serve you much better in the future.
Kind regards,
Cake Box Customer Support team
This was the first time iI have ordered…
This was the first time iI have ordered online from Ambala but I am really pleased I used your service. The Recipient ( relative) received the Ambala 20 piece mittai gift box and said it was beautifully packaged and tasted exceptionally delicious!
I will certainly use your service again for gifting. Thank you.
20 juillet 2026
I received the wrong order which has…
I received the wrong order which has made me quite cross as the order was for my grandchildren and I was delivered boxes of gulab jamun which doubled my order, and one of barfi which seemed stale and no habshi halva! Poor show!
20 juillet 2026
Réponse de Ambala
We are very sorry to hear that you received the wrong order and apologise for the disappointment and inconvenience caused.
We will escalate your complaint to the relevant team for further investigation and review. We will also take your feedback on board to help improve our service and prevent this from happening again.
Kind regards,
Ambala Customer Support
Fast delivery and very tasty barfi
20 juillet 2026
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