we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Voir plus
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Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Voir plus
The payment system is down & there is no way of contacting this company. I phoned up & was hung up on. Awful customer service!! I'm now expecting the same reply as all the negative reviews on here w... Voir plus
L'entreprise a répondu
The sweets are excellent and packed well in various boxes - have used them for many years and consistently good taste and quality not happy with delivery - wanted it for AM but delivered late eveni... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Coordonnées de contact
Royaume-Uni
- ambala.co.uk
3,9
Bien
579 avis
Demande des avis aux clients
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A répondu à 45 % de ses avis négatifs
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The best samosas!
This is the first time I used click and collect at Ambala. The samosas were freshly made and everything was delicious.
20 juillet 2026
Thank you, Asif in Norbury.
Just wanted to say a huge thank you to Asif in the Norbury branch. Required a 5kg wedding basket and honestly he went above and beyond our expectations to produce the final product. Asif, a pat of the back my brother. A huge thanks again.
11 juillet 2026
Avis spontané
Delicious!
Delicious products, arrived beautifully packaged and fresh! What a treat, thank you Ambala!
16 juillet 2026
Ordered 9 boxes of mixed for the birth…
Ordered 9 boxes of mixed for the birth of my grandson with the blue ‘ boy’ sleeve over the boxes but no sleeves available so had to take boxes as they were which was very disappointing.
15 juillet 2026
Réponse de Ambala
Hi Meena,
Thank you for your feedback.
We are very sorry to hear about your experience and apologise that the blue "Boy" sleeves were not available for your order. We understand how disappointing this must have been, especially for such a special occasion.
We will escalate your feedback with the store so that this can be reviewed and helps prevent similar issues in the future.
Kind regards,
Ambala Customer Support
Consistent quality and premier Asian sweet maker
The sweets came well packaged and on time.
They were fresh and delicious.
I worried about the Aakebox takeover of Ambala however, the quality and taste remains high.
7 juillet 2026
Delivery service was perfect and the…
Delivery service was perfect and the sweets were so
Yummy. I am very happy
13 juillet 2026
I was very disappointed with the delivery service.
I was very disappointed with the delivery service. I ordered this for a small event on Monday, 13 July, expecting it to arrive that day, but it never did. Instead, it was delivered the following day, Tuesday, 14 July, by which time it was no longer needed. Unfortunately, the late delivery made the order pointless and caused unnecessary inconvenience.
14 juillet 2026
Réponse de Ambala
Thank you for taking the time to share your feedback with us Marc.
We are very sorry for the inconvenience caused by the delay with your delivery. We understand how disappointing this must have been, especially as the order was required for a specific event.
Your concerns have been raised with the relevant team, and they are looking into this matter to understand what happened and help improve our service.
Once again, please accept our sincere apologies, and thank you for bringing this to our attention.
Kind regards,
Ambala Customer Support Team
Never been disappointed
I have been ordering from Ambala online for several years now and thankfully, I have never been disappointed either with ease of the process, the quality of its products (the best in the UK), the careful packaging and the delivery. Keep it up.
13 juillet 2026
The parcel was booked on 09 July to…
The parcel was booked on 09 July to deliver before 12 pm next day to my client's office. I paid extra charge.
Around half eleven on 10 July, I received text from DPD saying it'll be delivered between 16.18-17.18! Thereafter I called Ambala and reported this and requested by any means this to be delivered by 2 pm as the client's office generally finishes early on Fridays and mentioned that the perishable goods inside the parcel will go off. They said someone will call me. No one called back. I rang again after 30 mins and received same response from Ambala. Eventually they sent me an email saying this will be investigated.
The parcel was delivered at 16.47, DPD didn't provide any signature evidence only a photo of the box. This is a complete mess! Can you enquire whom the driver delivered the box or did he keep at the door step?
Please provide a full explanation ASAP as this is a total failure from both Ambala & DPD.
Abhijit Bose
07469703708
10 juillet 2026
Réponse de Ambala
Hi Abhijit,
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and sincerely apologise for the delay in delivery and the inconvenience this caused.
We understand how frustrating this must have been, especially given the time-sensitive nature of your order. Your concerns have been escalated to the relevant team so they can investigate the delivery with the courier and review what happened.
We appreciate you bringing this to our attention and apologise again for the experience.
Kind regards,
Ambala Customer Support
Its very good quality products and…
Its very good quality products and arrived so quickly. I am so happy with this purchase. Definitely I will be back again.
9 juillet 2026
Sweets
Fast delivery and balushahi were nice but the olive pickles were a littbit too salty
4 juillet 2026
Very authentic
Very authentic. The mixed halwa pack was fantastic. The namkeen delicious
2 juillet 2026
Yummy!
Yummy! Very tasty.
Packaged well and managed to get all the way to Devon!
Easy to order and great delivery.
The sweets were so well made and the pistachio slice was amazing.
8 juillet 2026
Best online order company in UK
It was first time I ordered Pakistani sweet online. I live in Australia and checked which outlets accept online order and deliver. I could find only Ambala sweets. There may be some others.
I was bit concerned how my order will be dealt. It was very well organised. Got notifications at each stage. Delivery window of full day was also reduced to 1 hour.
Full marks
8 juillet 2026
Arrived on time as stated , Ambala you delivered !
Arrived on time as stated , the driver delivered the parcel and took a photograph .
The sweets in the box delicious and fresh .
Thank you .
8 juillet 2026
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