we visited the hounslow branch on 17th sept 2026 and what a pleasant customer service.we were served by a very respectful and polite Mr Mario Fernandes.he waa so polite n served us promoting new produ... Voir plus
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Thank you so very much Ambala. I needed 2kg of pakora to use on our BBC TV show to assist @nikitakanda rehearse her pakora challenge. I knew that we would find delicious pakora, light, hot and wonde... Voir plus
The payment system is down & there is no way of contacting this company. I phoned up & was hung up on. Awful customer service!! I'm now expecting the same reply as all the negative reviews on here w... Voir plus
L'entreprise a répondu
The sweets are excellent and packed well in various boxes - have used them for many years and consistently good taste and quality not happy with delivery - wanted it for AM but delivered late eveni... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Ambala | Sweets at Ambala | Tradition Since 1965 Whether you're marking a special occasion, sending a heartfelt gift, or simply treating yourself to something special, Ambala sweets bring joy to every moment.
Coordonnées de contact
Royaume-Uni
- ambala.co.uk
3,9
Bien
579 avis
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A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Réponse de Ambala
Thank you for your feedback Sarah.
We are very sorry to hear that you have not received your delivery. We understand how disappointing and inconvenient this must be.
We have escalated this matter with the concerned team, and they are currently looking into it as a priority. We will work to get this resolved as soon as possible.
Once again, we sincerely apologise for the inconvenience caused and appreciate your patience and understanding.
Kind regards,
Ambala Customer Support Team
I would give 5 stars
I would give 5 stars , but only for your delivery with DPD made me to rate you 4 stars
EVRI is better delivery service in North
Your product
Is tasty and awesome
Thank you
3 juillet 2026
They charged for a premium delivery and…
They charged for a premium delivery and did not deliver as promised. The sweets were not rapped properly with cling film and it had leaked all over. Their customer has not responded yet when I informed them about the delivery. Poor service.
6 juillet 2026
Réponse de Ambala
Thank you for your feedback.
We are very sorry to hear about your experience with the delivery and the condition in which your sweets arrived. This is not the level of service we aim to provide.
We will escalate your feedback to the relevant team for review and improvement. We will work to ensure this does not happen again.
Thank you for bringing this to our attention, as your feedback helps us improve our service.
Kind regards,
Customer Support Team
Amazing samosas and wonderful customer…
Amazing samosas and wonderful customer service thanks to Angela and Niaz! Highly recommend.
4 juillet 2026
Staff are not able to deal with…
Staff are not able to deal with complaints. Ordered sweets online for collection on 1st of July. Gave out as gifts on same day. Got phone calls next to say the sweets smelt of chemicals and had mould . Very embarrassing. When I called ambala on gorgie road staff was very unhelpful. Went to shop on 3rd July was served by a girl who said she couldn't do anything even though some of the sweets I retrieved from relatives proved that they were off and smelt of chemicals. She only replaced them but when we got home most of the sweets still smelt chemically.
Have emailed the company for refund and for an explanation.
1 juillet 2026
Réponse de Ambala
Hi Mohammed,
Thank you for taking the time to share your feedback. We are extremely sorry to hear about your experience and sincerely apologise for the disappointment and embarrassment this has caused.
This is not the standard of quality or service we aim to provide. Your comments are being taken seriously and will be shared with the relevant team for investigation and review.
Kind regards,
Ambala Support Team
I have been a long-standing and very…
I have been a long-standing and very satisfied customer of "Ambala", and if any"issues" were to arise, they respond/rectify after a quick word on the phone or by email
26 juin 2026
Pricy but tasty
I really like Ambala sweets and savouries no doubt the best in taste in my opinion but they are very expensive compared to other shops.
Even a carrier bag is charged no matter how much you spend.
I travelled all the way from central London to collect what I paid for yesterday and as it was left behind I made the trip so I was refunded the amount but any other shop would offer a complimentary sweet or savoury for going all the way there.
Also an hour's journey but nothing sadly. Therefore I can't rate it a 5star.
4 juillet 2026
Avis spontané
Réponse de Ambala
Hi,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate you taking the time to share your comments. We will escalate this to the relevant store/team for review so it can be looked into further.
Kind regards,
Customer Support Team
Excellent quality and pacakaging
2 juillet 2026
Disappointed with squashed product
The Mitai was a birthday gift. Arrived slightly squashed and packaging needed to be more today to prevent this therefore not appealing when opened
Packaging needs revising
Ordering was easy and delivered on time
2 juillet 2026
Stone in my sweets - I would actually give zero stars
I would actually give zero stars. On 15 May, my Dad’s 92nd b’day I bought sweet and savoury items from Ambala, Swindon. During the celebrations, I nearly broke a tooth as I bit into a stone in one of the sweets. When I reported it the next morning, the staff didn’t seem to know who owned the store and could share who to contact for a safety incident. After a number of calls, someone from Ambala called but was quite defensive on sharing their full name. I arranged to hand over the stone but since then - absolutely no follow up whatsoever and no investigation findings shared. I think that’s terrible customer service. Why would you do that to a customer?
15 mai 2026
Avis spontané
Réponse de Ambala
Hi,
We’re very sorry to hear about your experience and sincerely apologise for the distress and inconvenience this has caused.
Food safety is something we take very seriously, and it is disappointing to hear that you feel your concerns were not handled appropriately. Your feedback is important, and we appreciate you taking the time to share it.
Kind regards,
Customer Support Team
Gone down hill since sale of Ambala…
We have always ordered our Indian sweets from Ambala. The sweets were lovely and always extremely well packed to avoid damage and the delicate sweets becoming squashed during transit. However, since the sale of Ambala (I think to Cakebox), ordering has been poor. I made a large order of sweets previously and was charged but received no order confirmation or sweets and had to claim my money back. Today a relative received sweets as a gift and the packaging is poor and the sweets arrived squashed together. Also the outer box has directions on it, but these always seem to be ignored by DPD whose staff appear not be able to read and follow instructions!
3 juillet 2026
Avis spontané
Réponse de Ambala
Thank you for your feedback Rita.
We are very sorry to hear about your experience. Your comments are taken seriously and have been shared with our team for review and improvement.
Please be assured that the team will be looking into this further.
Thank you for taking the time to bring this to our attention.
Kind regards,
Ambala Customer Support Team
New baby celebration box
The new baby box is a beautiful way to send out mathai to loved ones. It makes it that much more special. Thank you.
24 juin 2026
First time ordered
First time ordered, had a bit hiccup about confirmation but later on everything went very smoothly.( Ambala sweets are the only one for me if I’m having a craving of Asian sweet) thank you😊
1 juillet 2026
Arrived as promised well packed and…
Arrived as promised well packed and delicious! Thank you
29 juin 2026
2nd time ive purchased again good price…
2nd time ive purchased again good price quick delivery
22 juin 2026
FRESH SWEETS I AM REALY ENJOYING IT
22 juin 2026
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