American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... Voir plus
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Lisez les avis des autres
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... Voir plus
L'entreprise a répondu
We are a new Tier II Cannabis Cultivator called HighMark Provisions LLC (HMP) in Holliston MA. We worked with Andy Klein and his team and appreciate the quality of their work, professionalism an... Voir plus
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À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc. - Arlington Headquarters
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, MA, Etats-Unis
- 781-641-2000
4,7
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Service tech Scott was great
Service tech Scott was great, home office team was easy to work with.
26 janvier 2026
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! We’re glad to hear Scott provided great service and that the team made the process easy. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Sincerely - The American Alarm Team
Very helpful and responsive!
12 janvier 2026
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate you taking the time to leave a review. Staying proactive and responsive to our customers’ needs is a core part of our approach to customer service, and we’re glad that stood out to you. Thank you for your trust.
Sincerely - The American Alarm Team
The Tech was great
The Tech was great. He explained every step for using the system, especially with regard to replacing batteries.
31 décembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. Education and support are just as important to us as the service itself, so we’re glad to hear your technician took the time to walk you through your system. We look forward to providing the same quality service and support in the future.
Sincerely - The American Alarm Team
High level Security with excellent customer Care.
Security service is a critical part of why and how we manage our fortunate lives in Lincoln MA.
The American Alarm company has come through for us regarding our needs for our continued safety.
They are on the alert as needed.
15 décembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your thoughtful review! If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We’re pleased to have addressed your needs in a timely manner. We understand how important quick, reliable service is when it comes to your safety and security. Please don't hesitate to reach out if we can be of further assistance. Sincerely – The American Alarm Team
Happy with the team
The team arrived in timely manner, appeared confident about the task and were courteous
17 novembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for sharing your experience! Our technicians aim to be courteous, professional, and respectful of your time and property, so it’s fantastic to know these traits stood out during your service. Let us know if there is anything else we can assist you with. Sincerely – The American Alarm Team
Me gustó mucho
27 novembre 2025
Avis spontané
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for reaching out to American Alarm. Unfortunately, we cannot confirm you are one of our customers. If you could please contact us at jwing@americanalarm.com and provide your name and location we will be happy to address your concerns.
Gracias por comunicarse con American Alarm. Lamentablemente, no podemos confirmar que usted sea uno de nuestros clientes. Si pudiera contactarnos a jwing@americanalarm.com
y proporcionarnos su nombre y ubicación, estaremos encantados de atender sus inquietudes.
worker is a fine gentleman who knows what he is doing
The gentleman who came out to service the system has been here in past years and knows the system and the set up. He worked efficiently and did his job well.
24 octobre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review! We’re glad to hear our technician’s familiarity with your system helped make your service visit smooth and efficient. We appreciate your continued trust and are always here if you need anything. Sincerely – The American Alarm Team
The quick response when my alarm goes…
The quick response when my alarm goes off
The very skilled technicians that have answers for me when I call..this means alot to me
5 novembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. Our technicians are committed to making sure every customer feels comfortable and confident with their system. Education and support are just as important to us as the service itself, and we’re glad you feel cared for when reaching out to our team. Please let us know if we can assist you further. -The American Alarm Team
The American Alarm Technician
The American Alarm Technician, Dan, was excellent and checked out my entire system and wireless contacts to make sure that everything was working properly. American Alarm is great and it is very reassuring to know that my home is protected.
15 septembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review! It’s rewarding to hear that our technicians made a positive impression. They work diligently to ensure every customer feels supported, informed, and protected—your feedback lets us know they’re on the right track. Please let us know if we can be of further assistance. -The American Alarm Team
Techs were on time and courteous.
29 septembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the feedback! Our technicians understand how valuable your time is and aim to address customer needs quickly and thoroughly during every visit. Please let us know if there's anything else we can help you with. -The American Alarm Team
Great Experience
Tech was efficient, pleasant, timely.
Completed work quickly and answered all questions knowledgably.
18 septembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We’re glad to hear your technician delivered such great service. Our team is trained to resolve issues and explain things clearly so you feel confident in your system. Thank you for letting us know and for recognizing their expertise! -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the kind words! We’re thrilled to know our technician provided a wonderful experience. Our team works hard to pair professionalism with personalized service, and it’s nice to see that recognized. We look forward to serving you again in the future. -The American Alarm Team
Service rep was professional and did a…
Service rep was professional and did a great job
9 septembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review and the kind words about your service tech. Our team works diligently to make every service call a positive experience, and it’s great to hear they succeeded with yours. Please let us know if we can be of further assistance. -The American Alarm Team
The person who helped me with my system…
The person who helped me with my system was knowledgeable, articulate, patient and solved all of my issues.
8 septembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate your feedback! Our entire team, from sales to techs, aims to be knowledgeable and patient to effectively address customers' unique needs. It’s nice to know their efforts came through to resolve your issues. Please don't hesitate to reach out if you have any further questions or need additional assistance. -The American Alarm Team
Knowledgeable staff giving clear…
Knowledgeable staff giving clear explanation of all factors and available options to get the most suitable resolution.
29 août 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. Our team takes pride not just in fixing problems but also in how they interact with customers. We’re glad your technician’s professionalism made your service visit a positive one. Please let us know if we can be of further assistance. -The American Alarm Team
From my first phone call to the…
From my first phone call to the installation to a follow up appointment to make sure everything went well. It was a 20 on a scale of one to 10!
4 septembre 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We’re thrilled to hear that every step of your experience exceeded expectations! We’ll be sure to share your kind words with our team. We look forward to providing the same quality of service to you again in the future. -The American Alarm Team
Agent did a good job
26 août 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We’re pleased to hear your technician left a positive impression. Every member of our team is trained not only to solve technical issues but also to make the process as clear and stress-free as possible. We’ll be sure to share your comments with them—they’ll be glad to know their efforts made a difference. -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for sharing your experience. Providing timely, professional support is something we take pride in, and we look forward to assisting you again whenever needed. -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback! Clear and timely communication is as important to us as the service itself, and we’re pleased this stood out during your experience. Please don’t hesitate to reach out if we can assist you again. -The American Alarm Team
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