American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... Voir plus
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American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... Voir plus
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We are a new Tier II Cannabis Cultivator called HighMark Provisions LLC (HMP) in Holliston MA. We worked with Andy Klein and his team and appreciate the quality of their work, professionalism an... Voir plus
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À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc. - Arlington Headquarters
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, MA, Etats-Unis
- 781-641-2000
4,7
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Your technician was very knowledgeable…
Your technician was very knowledgeable and efficient.
20 août 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review; we appreciate your feedback. Our technicians are trained to work efficiently to address your specific needs while minimizing disruptions to your day. We're glad you appreciated their skill and efficiency. Please let us know if we can be of assistance in the future. -The American Alarm Team
So professional and reliable !
11 août 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. Professionalism and reliability are two qualities we're always striving to maintain, and we're glad these came through during your most recent service visit. Please let us know if we can assist you further. -The American Alarm Team
service is excellent
12 août 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you; we appreciate you taking the time to leave us a review. Our technicians are trained to provide best-in-class service to quickly identify and address your unique security needs. We're so glad your recent visit met your expectations. We look forward to providing you the same quality service in the future. -The American Alarm Team
The handbook was not clear at all about…
The handbook was not clear at all about how to reset the password if I entered the wrong number. Representative was very helpful in providing information on how to reset if wrong number was put in.
11 août 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We apologize that the handbook didn’t clearly explain the password reset process; however, we are glad to hear that one of our representatives was able to step in and left you feeling more empowered to reset your system. If you have any more questions or run into issues in the future, we're on standby, ready to assist! -The American Alarm Team
Great technician
25 juillet 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate your feedback. Our techs aim to provide attentive, top-tier service at every customer visit. We're glad your particular service technician delivered on this experience for you. If you ever need further assistance, we're ready on standby. -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your review. We're pleased that you're satisfied with our team's response to your service needs. Our technicians are trained to provide high-quality, prompt service while minimizing disruptions. Please feel free to reach out if there is anything else we can assist with. -The American Alarm Team
Their equipment is proprietary
Their equipment is proprietary, so if you’re not happy with them and want to change alarm monitoring you’ll need change out your equipment. There is usually someone at our home but when there is not I like to use the alarm system and every time there seems to be an alarm. They will give you a well check each year. If you need additional equipment or repair work get your wallet out. $10. For a Battery $84. Or additional $40. motion for
$240.
Monitoring seems reasonable with LTE card,
Carbon monoxide and burglary.
I guess my unhappiness comes from being a customer for years they don’t come out and fix the problem. The last quote I got to fix a door and add a motion camera came to $950.
I can replace 4 key pads, LTE card and new board for a grand. Maybe I expect to much.
28 juillet 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your feedback. A manager from our service team will be in touch soon to discuss your concerns. To clarify, we don’t and have never, installed proprietary equipment. This has always been a commitment we have made to our customers. We do our best to provide quality service but would never want a customer to feel they have no options if they are unhappy.
Sincerely - The American Alarm Team
Great customer service!
3 juillet 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thanks for leaving a review about your experience with us! Our team prides itself on tailoring each customer's experience to their unique needs with a responsive and personalized touch. We look forward to providing you the same quality service in the future! -The American Alarm Team
American Alarm is always responsive
American Alarm is always responsive, efficient, kind and clear with explanations and directions.
3 juillet 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate you taking the time to leave a review! Our team works hard to set clear work expectations when scheduling visits, so it's nice to know customers recognize the efforts. If there's anything else we can assist with, we're just a call away. -The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Providing expert, reliable service is what we strive for, and we appreciate you taking the time to share your experience! Please don't hesitate to contact us with any needs. Thank you for your business! -The American Alarm Team
Great customer service
Great customer service. Very good local techs. All around best in class service and solutions.
Kevin
16 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Delivering best-in-class security solutions is always our goal, and it’s rewarding to know we’re hitting the mark. Thank you for your review; we truly appreciate your support! -The American Alarm Team
Why we rely on American Alarm
We have relied on American Alarm for over 10 years and would happily recommend this firm to anyone interested in having the security provided by an alarm service. They are unfailingly professional, courteous and helpful— and we also appreciate the fact that it’s a locally based company!
16 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your continued trust and loyalty over the past decade-plus! We're glad that our team’s professionalism, courtesy, and helpfulness have made a lasting impression on you. Please don't hesitate to reach out if we can assist you further! -The American Alarm Team
This is our fourth location using…
This is our fourth location using American Alarm. We always find them helpful in designing a security solution to fit our needs. We appreciate the thoroughness and professionalism of their installation staff.
10 mars 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your continued trust and support! We're proud to have earned the opportunity to secure your fourth location. Our team knows that every site has different requirement and works hard to design tailored solutions to ensure each installation matches customer needs. We look forward to continuing to bring you reliable service! -The American Alarm Team
Ray provided excellent service
Ray provided excellent service. Checked all areas I wanted. I was notified he would be early. Appreciated this. I would certainly ask to have Ray check system next year.
16 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review about your recent visit. We also appreciate you letting us know that Ray provided excellent service and took the time to thoroughly check all the areas you requested. Please let us know if we can be of further assistance. -The American Alarm Team
The service tech was very polite and…
The service tech was very polite and got the job done in a quickly and timely manner.
11 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for letting us know about your recent service visit! Our techs understand that customers value their time, so they make every effort to be as quick and efficient as possible while performing all necessary tasks. We look forward to assisting you in the future. -The American Alarm Team
There is always a quick response which…
There is always a quick response which is valued🤦♀️
9 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for leaving a review! Our team aims to provide fast, reliable service—and we're so glad you've found this to be of value as a loyal customer! Please let us know if there is anything we can assist you with. -The American Alarm Team
I have an alarm for more than 30 years
I have an alarm for more than 30 years. Started with at time Pony Express, which was acquired later by American Alarm. At the beginning had only a landline phone connection, later included radio backup and finally Wi-Fi connection. All these years was extremely happy with the service. After changing windows and patio door, American Alarm technician always re-positioned all sensors. On the personal side, all staff is very friendly and answers all calls and alarms very fast. For me, it is an advantage to have a state based alarm. Continue doing the good job! Thank you American Alarm!
NI, Norfolk MA
5 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for being a loyal customer for over 30 years! We’re glad to have supported you through multiple system upgrades and to hear our technicians consistently ensured your sensors were properly repositioned during every service visit. We appreciate your kind words and look forward to servicing your needs for years to come! -The American Alarm Team
Provided great quality and useful…
Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to
having new doors installed. After doors was replaced the technician tested the doors to make sure they were functioning and replaced the panel battery. He showed up on time and explained what he was going to do. Been using this company for years.
9 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for the kind words and your continued loyalty over the years! We're glad you found the technician to be punctual, helpful when explaining the work, and thorough in ensuring your system was fully functional! -The American Alarm Team
Failure to send a check out during carbon monoxide alarm - had to call the local fire department instead
We have been loyal paying customers for the past 10 years. Our carbon monoxide alarms started beeping and they would not send a tech out to look at the system so we had to call the Winchester fire department. Do not use this company.
18 juin 2025
Avis spontané
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We are sorry for the miscommunication. Your son was in contact with the on-call tech and he was expecting a call back if he decided to move forward with a site visit. There was no call back. Someone will be contacting you today to close the loop. If there is anything else we can help with please let us know.
Sincerely - The American Alarm Team
Immediate call when alarm triggered
Immediate call when alarm is triggered. I know where in good hands. I always refer friends and companies when asked if I know an excellent alarm company.
11 juin 2025
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to leave a review. We're thrilled you're satisfied with the response time of our Security Monitoring Center! We truly appreciate your trust; it is an honor knowing you feel safe using our services and that you recommend American Alarm as a provider! -The American Alarm Team
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