American Alarm and Communications, Inc. - Arlington Headquarters Avis 

The recent visit to the house was to
(i) Reposition a wire that was left exposed when an outside glass door was removed to be replaced by a regular door. The charge of more than 1,000 dollars to reposition the wire seems truly excessive.
(ii) Repair a fault in the original installation that had made it impossible to turn off a real alarm caused by smoke in the kitchen. As a result of that incident, the fire dept had to come to the house, and even they could not turn off the alarm. This cost us more than half a day of work disruption.

The repaired system has been working properly.

Andy was approachable, responsive, and courteous.
The work was completed timely and efficiently.

Service person Ray was able to ascertain need and
make repairs quickly and efficiently. Super Bonus he was right on time as scheduled. Using the system with confidence and ease now. Thank You!

Punctual, knowledgeable, pleasant. Fixed our issue quickly.

Professionalism and how quickly the operation is going

The technician was polite, professional and efficient. We simply needed a new battery for one of the monitored smoke alarms. Since it was not a type with which I was familiar, I asked for a technician to do the job. He went above and beyond and checked and replaced all of the related batteries since none had been changed since the original implementation of our system.

I have been with this company for over 30 yrs. I was on vacation for 10 days and my front door alarm went off twice, which it never did in the 30 yrs that it was installed. I came back home and one Saturday night after I had set the alarm, again the front door went off. The monitoring office called to make sure all was good and of course it was. But I also explained to the gentleman that this had happened, and he said he would put in a message for Service to call me on Monday. Sure enough Monday Cheryl called me to schedule a service call and she said if I wanted the service technician to come that afternoon, I said yes as I was going to be home. Not even about 10 min. later he was at my door. This Technician had been at my house before in 2023 to replace some switches and I was happy to see him, because I recognized him and felt comfortable. Keith was very professional, friendly, knowledgeable, and got the job done in no time.
I would not change this company for another one, because their professionalism, friendliness and best customer service is irreplaceable.

The technician answered all my questions and addressed the needed additions to my system.

Alarm not working. It was due to Verizon disconnecting the system. Alarm company fixed it in under 5 minutes. Best service call I have ever had!!

Very Professional, took the time to solve all issues.

Everything about American Alarm is remarkable. Customer service, communication, problem solving, regular maintenance...every connection is positive, professional, and appreciated. We are very grateful to be part of this excellent security/alarm company.

connection was a bit of an issue, the gentleman had to come back twice but he was super friendly and tried his best with the used equipment he was sent to setup.
I can not really use the system that I am paying for because my cat keeps setting the alarm off.

My wife and I think that your Scott Gordon is one of the best trades people that we have met. He is personable and very knowledgeable and he did a great job of representing your company.

Everything was great all was done quickly and efficiently.
Very pleased.

follow up communication to resolve the issue.

The professional was pleasant and worked hard at getting everything correct.

I've had their service for many years now. Great response to any issues and notifying me of any problems.

you helped in getting the technician to take the truck charge off my bill which i had to spend a few times he finally listened that should not have happened thanks also Maria Moretti is great she actually was the sales marketer we used in Melrose in 1984 when we were referred to American Alarm after our break in she was great Tim did do a great job replacing the battery boxes

Pleasant, competent repair person. Very good service call.