American Alarm is great. Quick response time. Thier technician come right out and are amazing and explained everything. The technician tried so many solutions for us. He was so polite and very knowled... Voir plus
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Lisez les avis des autres
American Alarm has been great for our facility all these years. They call regualrly to remind us of upcoming inspections. They have a fast service response and are able to troublshoot complicated is... Voir plus
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Provided great quality and useful service. Had to remove and reinstall two doors security contacts due to having new doors installed. After doors was replaced the technician tested the doors to make... Voir plus
L'entreprise a répondu
We are a new Tier II Cannabis Cultivator called HighMark Provisions LLC (HMP) in Holliston MA. We worked with Andy Klein and his team and appreciate the quality of their work, professionalism an... Voir plus
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À propos de l'entreprise
- Magasin de matériel de surveillance
- aussi dans
- Agence de sécurité
- Fournisseur d'alarmes incendie
- Fournisseur de systèmes de sécurité
- Installateur de systèmes de sécurité
À propos de American Alarm and Communications, Inc. - Arlington Headquarters
Écrit par l'entreprise
American Alarm – Local Security Company Serving New England Since 1971
American Alarm is a New England–based security company providing professional alarm monitoring, security system installation, and life-safety protection for homes, businesses, and government facilities. Founded in 1971, we have protected residential and commercial properties for over 55 years.
We are a locally owned and operated security provider. Our employees live and work in the same New England communities we serve.
Residential and Commercial Security Services
American Alarm designs, installs, and monitors customized security systems for:
• Single-family homes and apartments
• Small and mid-sized businesses
• Large commercial facilities
• Multi-location businesses
• Public institutions
• Private institutions
• Government buildings
We hold federal and state security clearances for government projects.
Our integrated security solutions include:
• Intrusion detection systems
• Burglar alarms
• Access control systems
• Keycard and credentialed entry systems
• Digital video surveillance (CCTV)
• Proactive video monitoring (AVM)
• Fire alarm systems
• Life-safety systems
• Environmental monitoring
All systems are monitored 24/7 by our professional monitoring team.
24/7 Alarm Monitoring and Rapid Response
American Alarm provides 24-hour professional alarm monitoring with fast response times.
• Priority alarm signals answered in 20 seconds or less
• Phones answered by live representatives
• Same-day service availability for priority requests
• Field technicians dispatched quickly
Our technicians are:
• Licensed
• CORI-checked
• Professionally trained
We invest in ongoing training and modern security technology to maintain consistent service standards.
Local Expertise. Long-Term Commitment.
Security requires experience, attention to detail, and reliable service. Our team helps customers evaluate system options and select solutions that fit their property, risk level, and compliance requirements.
American Alarm has delivered trusted security system installation and alarm monitoring across New England for more than five decades.
Coordonnées de contact
297 Broadway, 02474, Arlington, MA, Etats-Unis
- 781-641-2000
4,7
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Home systems constantly being monitored…
Home systems constantly being monitored and updated. Recent troubles immediately addressed.
Always feel comfortable with monitoring.
6 janvier 2024
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
-The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for your kind words. If there is anything else we can help you with please let us know.
Sincerely - The American Alarm Team
The repair man knew our home and…
The repair man knew our home and guessed that the problem was a bar that he remembered was not replaced last time same happened. Surprising memory and right on target. Perhaps he should have replaced all at first time to avoid the charge...... Also, not sure how the bill was calculated.
10 décembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
David, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
-The American Alarm Team
Good technical support at house
Good technical support at house. It would have been helpful, though, for the tech on the phone a few days before to know more about the set-up of various key pads. That would have avoided a $200+ service call to the house to insert the new password for my wifi router. I could have done it myself if the tech on the phone had understood the layout of my keypad even after I described it to him.
7 décembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We would not be able to grow and develop without feedback like yours, Robert. In the meantime, if there is anything else we can do for you please let us know.
-The American Alarm Team
Billing people are sending out wrong…
Billing people are sending out wrong amounts
Monitoring and service somewhat separate
Calls from central are not helpful, somewhat rude and often relate to episodes several days in the past
7 décembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for taking the time to let us know your concerns. We take these matters seriously and appreciate the opportunity to correct these issues going forward. If there is anything else we can do please let us know.
Sincerely - The American Alarm Team
Office communication is quick and…
Office communication is quick and responsive and friendly, installers are polite professional and knowledgeable! Great company
28 novembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
My experience teaming with American…
My experience teaming with American Alarm covers a span of twenty years and we are still counting! I have had few problems which tells me AA is doing a great job to monitor my home security, alerts when they lose Wi-Fi connections. The Annual service Check-up on the equipment is a bonus. Office support speak to customers verses electronic recorded messages and all service persons (he/she) are polite, and provide helpful tips when necessary. I hope you're convinced the five stars are well deserved.
18 novembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We greatly appreciate your loyalty to us and thank you for sharing your experience with us! We are so glad to hear that your experience with American Alarm has been a positive one. Thank you for taking the time to write us such kind words! We look forward to working with you again.
-The American Alarm Team
Endlessly reliable!
Timeliness, courtesy, and getting the job done are all hallmarks of American Alarm. The company has never let me down!
9 novembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Dear Tom, Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
Dana is great.
10 novembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Knowledgeable technician
Knowledgeable technician. Able to answer questions and was quite efficient.
2 novembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Dear Asa, we are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon.
-The American Alarm Team
A wonderful experience
The representative was efficient, honest and well trained. He knew exactly what had to be done to have my alarm system working properly after I had new windows installed.
i was so appreciative to have the opportunity to work with him.
He is the perfect representative that your company can feel comfortable sending him on any job.
8 octobre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Wow! Thank you so much for the feedback! We appreciate your business and hope to see you again soon!
-The American Alarm Team
Repair person did a good job
Repair person showed up on time, found the problem, fixed it, and advised us on how to handle future such problems ourselves.
6 octobre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thanks, David. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
Knowledgeable technician and rapid…
Knowledgeable technician and rapid response by the installation services department.
8 octobre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
-The American Alarm Team
Great service! On time and on budget.
Great service! The upgrade to the panel and system was done on time and on budget.
14 septembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Dear Mark, it is because of customers like you that we continue to improve as a business! Please come see us again soon.
-The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!
-The American Alarm Team
Great job
I got a quote to install an alarm system, because of Covid the project was delayed 2 years. When I decided to use Amercan alarm the quote went from $11,000 to $23,000. They used an outside contractor.
His Communication was not great. 2 items were installed in area without asking me but were moved without charge.
Overall the work done was very good and I would recommend them.
17 septembre 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for sharing your concerns with us. Unfortunately, Covid has impacted the costs of everything through inflation and supply chain issues. Your original price was lower than it should have been so that’s why the adjustments on the current contract you signed seem so large. Your sales rep and the Installation manager have both explained to you that the pull station placement was directed by the fire code, and we had to comply. We do apologize for any miscommunication that has occurred and are addressing that issue with our team and the contractor that helped with your installation. If there is anything else we can do please let us know.
Sincerely – The American Alarm Team
Excellent service
As always, the technician was on time. He was able to solve my problem quickly.
15 août 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon.
-The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
We appreciate your business and value your feedback. We apologize for any inconvenience. If there is anything else we can do for you, please feel free to reach out and let us know.
-The American Alarm Team
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Dear Milton, thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
-The American Alarm Team
We upgraded our American Alarm system
We upgraded our American Alarm system. Our salesperson was thorough and knowledgeable . The service was scheduled quickly and completed on time. The service folks were equally thorough and knowledgeable.
2 août 2023
Réponse de American Alarm and Communications, Inc. - Arlington Headquarters
Thanks Alma. We’re thrilled that you were satisfied with our services. Your feedback is appreciated, and we hope to be of help again soon!
-The American Alarm Team
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