American Cruise Lines Avis 

The food was great and our room was so well cared for! The staff was so friendly and helpful. This was our 4th cruise.

Our second cruise with American Cruise Lines was the Upper Mississippi on American Melody; our first was the Snake and Columbia Rivers. Because my wife has a neuromuscular disease, I booked Veranda Suites for both cruises because day-to-day she does not know how she will feel and may want to spend the day in a cabin with extra room. We had a great time and have booked two additional trips. The cruise was relaxing, low-key, and they took care of almost all our needs.

These are some of the features we enjoyed:
• The gym was very well equipped.
• Our suite was cleaned every day, and fresh, clean towels were provided every day.
• The kitchen was very flexible. The kitchen added to or removed items from the salads and entrees as requested (I hate goat and blue cheese).
• ALL of the nightly entertainment was excellent. The highlight was the Mark Twain impersonator. JoAnn Funk was also an outstanding and talented interpreter, entertainer, and guide. I thought the yo-yo guy would be lame; however, he was entertaining, and the audience loved him (I guess most everyone has had a yo-yo, including me).
• I enjoyed the excursion in Dubuque that included the Convivium, maybe because I have a small garden. I picked and ate many delicious cherry tomatoes.

These are some of the items that need to be improved:
• There was no mint at the bars. I requested a mojito every day but Friday, and I was told mint may be in the next food pickup. If I knew there would be none on the boat, I would have picked some mint at the Convivium and brought it on board. On the Snake and Columbia River Cruise, I requested a mojito on Sunday, and I had one on Tuesday. Several shipmates asked what I was drinking, and they also requested a mojito.
• Even though the gym was well equipped, the gym was at the stern, and I smelled the boat’s exhaust while working out. That may be why I didn’t see many people using the facilities.
• I did a lot of reading on the cruise and would have liked to go to a lounge or study where the music could be turned off. I had to go to my cabin for silence; however, I read a lot from my balcony when it was comfortable.
• If we had a do-over, we would skip the paddle boat excursion. A few of our shipmates agreed. It was redundant – just riding up and back on the river.
• More time should be spent in Hannibal and St. Louis. Half a day in each city does not do them justice.
• Restrooms need to be on every floor except where there are only sleeping cabins. Several times, I had to go back to my room because there was no restroom on the floor where I was enjoying an activity.
• When checking into the Saint Paul Hotel, I either don’t remember or was not told about the restaurant on the lower floor. My wife and I ate supper in the bar area because we didn’t know about the restaurant below.

We will only cruise with American Cruise Line.

FOOD! Staff! BOAT

We live in a CCRC. These people have the resources to be good customers and I think you could generate a lot of business by marketing directly to them

Great itinerary, superb staff, excellent food

Very relaxing and laid-back cruise. Cruise Directors Mike and Kenneth went out of their way to make people comfortable. I would definitely travel with American cruise lines again.

Absolutely Phenomenal, From the minute You get on the Ship till you Depart. The staff, Employees, Waiters, Waitresses House keeping, Entertainment Meals Management and Service . And if I missed Someone, Everyone was Fantastic. Looking for to our Third trip next year

The staff was great. The boat was nice. The only part was the step into bathroom was hard when you have a handicap. But all else was very good

On my Upper Mississippi River Cruise the crew was very accommodating and the food was very good. All meals were sit down; no buffets. The boat is lovely including staterooms. The entertainment was not varied enough. The $95. excursion in Red Wing, MN was totally overpriced. The $40. excursion in Dubuque, IA was great including beautiful arboretum & gardens.

Very good excursions and very nice staff.

Great service from a very attentive crew.

We were considered as welcome family and we had the best time on our cruise. Staff bent over backwards to make sure we had a pleasant cruise. We have never seen staff as happy as they seemed to be. The availability of 1/2 servings at meal times was very beneficial. Not having buffets was a plus.

The onboard experience was outstanding as it was when we cruised AK with them last September.

I can't think of a single thing that any of the crew or staff could have done differently to make it a better cruise. Due to weather constraints the daily schedule of activities had to be changed and Kyla did a great job of finding interesting excursions to do.

The staff on the ship were wonderful. Travis, Kimberly, Robin, Nick, Chuck, and Reagan (our server) in the dining room and the chef in the kitchen.

All was great. Staff accommodated all 14 of us extremely well. On our last evening there we all went to the 4th floor for dinner. The whole downstairs staff came up there to serve us a complete meal. Everything was way above and beyond the expected. Just one example of fantastic service we experienced the entire trip.

Very friendly clean nice size rooms boat is laid out well.

All the staff is very friendly and welcoming. Emily, T, and Shicara were always excited and getting the guest ready forthe next adventure.
Klive knew all the history of the cruise.

Sometimes we had to wait or ask for the waitstaff.

Booking process was very easy.

American Cruise Lines does a fantastic job of providing a comfortable, entertaining and educational experience. The ships are small and the staff are wonderful. Cruising the Hudson River Valley was a real treat!

The cruise was terrific. The staff was wonderful, the food fantastic, the scenery was breath-taking.