American Fizz Avis 

Terrible service, do not order mystery box!
Apparently it's groceries, drinks ,sweets and other American goods, £50.... What turned up was a box of crap they can't sell, all chocolate is peanut based, fun sized crap sweets and icing for cakes that wasn't there.
Worst £50 I've ever spent and the company doesn't care

After three rather large orders from American Fizz, I’m torn between how fantastic their products are and how truly shocking the packaging is.
We like cream soda in our family so I usually order at least three of their packs of four. Yet every single time, at least one bottle cap has come loose en route and the contents have spilled over the rest of the order, so when it arrives you have to deal with lots of sticky plastic.
And their use of plastic. Oh my god. It is horrendous how each bottle each individually encased in a giant caterpillar like cocoon of plastic. I thought we were supposed to be cutting back on our use of the material. I understand their thinking as the glass bottles are pathetically weak; they break even dropped from less than a foot in height. But seriously, is there no other way of protecting them in transit? The fact that each bottle is individually wrapped doesn’t help either, especially if you have bought a range of drinks, which means you have to cut open each wrapper to see which is inside.
This is really disappointing as their stock is fantastic, but when you only get to enjoy half of what you’ve ordered due to leaks and second rate materials, I’ll have to think carefully about ordering from them again.

Recently purchased a large order. The rudest management team I have ever spoken to. They constantly pressured me to either pay delivery charges or they will cancel my order even though over £50 is free delivery. I ordered £350 worth. I am disgusted and appalled by their displayed behaviour. The manager is the rudest person I have ever come across. Would not recommend if you don’t want breakages and poor customer service.

Super nice online store.
They have more than most other online stores, which also import foreign goods.
They may be a little expensive in postage and with some items, but they have a larger selection than most of their competitors, both here in Denmark and in the rest of Europe.

This is my second order from AmericanFizz and it was delivered to Denmark fairly quickly, yes, faster than what Denmark's national postal company (PostNord) could.

I ordered my goods on Wednesday, June 30, the goods were shipped on Thursday, August 1, and was at my house on Tuesday, August 6.

My items were packed securely and securely so nothing could break.

This is not the last time I order from AmericanFizz.

So, I imagine your satisfaction depends on what you are purchasing from American Fizz. Candy and less breakable things are fine, but ordering Tostitos has not been a huge success bc they arrive mostly broken. I can't figure out if it's their packaging (ie trying to fit too many bags into one box with no insulation around them for protection) or if it's simply the problem with importing fragile food products from the States? Either way, unless you want tortilla bits to top your chili or soup, buying Tostitos from them isn't a huge success. Which is a pity because Ocado has just stopped carrying them too, so now there is no place to get them. Sigh.

First time I’ve used American fizz and I’m very happy! Ordered on Monday, came on Thursday with the free shipping option which was Very well packaged .Customer service were very friendly too when I called to ask status of the order. Honestly can’t fault them, and will certainly be using again

Ive ordered from them twice and have been impressed by their service. I was craving tostitos cheese months back and it was unfortunately out of stock on their site, and an extortionate price on amazon. I then emailed them and Debbie was really helpful in informing me when it would be restocked and keeping me updated. Their replies are super fast as well which is great. I usually pay with paypal just in case and I am glad they offer this service. The only thing that is a negative is the expensive shipping cost which was around 6-7 quid. However, Im super happy with my products, and they have successfully fulfilled my cheese cravings! I will be ordering many more things to try out.

Ordering was easy. Website is easy to navigate and prices are kinda what you'd expect with import costs or what have you.

Slightly annoyed that the pringles I ordered were all smashed inside the packaging.

Not all the products are actually from America! The Cheetos are polish and so is the fanta! So for that I was slightly disappointed and will probably not order again.

3 stars 👎

Very poor service. Ordered on 26/12/18 for next day delivery. Understood this might take a couple of extra days due to the holidays, but did not expect to wait until 7/1/19 (12 days later) after paying nearly £6 for delivery. When I asked for a refund for the delivery costs, I was firstly offered 10% off my next purchase, which was of no interest to me after my experience. They then only offered half of the delivery costs. Products arrived and very disappointing - the small 'hamper' is the size of my hand!

Bought some pibb xtra as a Christmas present in November 2018, the drink expired on 24th dec 18 and was made in 2011! £17.77 on drink thats 7 years old and out of date!

I received fantastic service from American Fizz after DPD claimed they had delivered my parcel to me when they had not. The person dealing with my problem didn't stop until it was resolved, despite it taking DPD 5 weeks to admit fault!

Received my refund today and it's just nice to know that American Fizz care enough to take time to fight the case for me.

Thanks so much!

Also, they do fantastic american goodies!!

Placed a large order and a couple of products only had a best before date of a couple of weeks, so called explained these where presents for christmas, I was informed in order to get longer life products you need to place a comment on your purchase, which is ridiculous! I was told they would give me a call back waited all day nothing! Next day I had to call them! I was also told I could return the products but at my own cost! My own cost for products they sent to me incorrect, It's just over 2 months till cristmas and can't give out of date products!! Or they can give me 30% refund! And 10% code of my next purchse, but I will not be ordering from them again so will definitely not be needing that!! I WILL NEVER ORDER FROM THESE AGAIN!

Got my pickles at the cheapest price and they were shipped using DPD with 2 hour window for delivery. The DPD app let me nominate what to do with them if I wasn't in - blinding!

My pickle jars were individually protected with bubble wrap and in a nice sturdy box.

It couldn't have been a better experience.

Oh, and I have 18 months to eat my pickles, which Imm sure I'll manage!

Got my order quickly and it was half the cost of Amazon. Very happy.

Used a few times packing substandard and packed very tightly which leads to items being crushed happened twice now

Understanding

Fairly basic but clear online shop, no issues ordering any products online, quite a few products out of stock, but it is to be expected with an importer.

No issues with the shipping, the box was well packaged, each bottle was individually wrapped in heavy duty bubble wrap and the box was secure with no empty space for items to roll around.

Overall happy with my ordering and delivery experience.

Amazing service everything has been delivered really quickly on both occasions that I have placed orders. Will be using them again.

Refused to bring delivery inside my store and then Added unexpected fees onto my bill when they took it back charged me £50 for nothing

Very fast international shipping, arrived in less than a week. Prices of products are very competitive, but shipping costs are a little high.